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Patrick
debelakp@gmail.com
904-563-4456
1491 Carpathian Drive
Jacksonville, FL 32218
Virtual Infrastructure Management
25 years experience W2
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Summary

As a results-driven technology professional with experience in the engineering, administration and support of information systems, Mr. Patrick Debelak is a seasoned IT professional supporting enterprise level environment. He possesses a thorough understanding and in-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of Information Technology systems. With a proven track record of excellence in the areas of; project management, process improvement and customer satisfaction. Mr. Debelak also possesses leadership abilities and has strong communication, interpersonal, written and oral communication skills. Furthermore, Mr. Debelak has Financial Industry and Credit Union experience and holds Comptia A+, Microsoft Certified System Administrator,.

CAREER EXPERIENCE

  • SCCM Administration / Patch Management
  • Virtual Infrastructure Management
  • Configuration and Implementation
  • Technology Deployment
  • Integration, Installation and Support
  • System Analysis
  • Security Administration
  • Diagnosis, Troubleshooting and Repair
  • Change Control and Document Management
  • Disaster Recovery and Business Continuity
  • Customer Service
  • Process Improvement

TECHNICAL PROFICIENCIES

Operating Systems: Strong Active Directory, GPO, DFS, MS Windows Server NT, 2000, 2003, 2008, 2012R2-2019. 95, 98, 2000 Professional, XP, Vista, and 7 through 10. SCCM Administration. IOS (Mac and Mobile), VMware VSphere, ESX Host Configuration and Management, Citrix /Terminal Services Support, Virtual Desktop Infrastructure, Exchange 2010, Outlook, OWA, ActiveSync Multi-platform PBX experience with Digital / Voice over IP systems.

Networking: Local Area Network (LAN), Wide Area Network (WAN), TCP/IP, DNS, WINS, DHCP, AD, SMTP, POP3, FTP, Telnet. VPN

Applications/Systems: Jack Hennery Products: Symitar, Profit Stars, ImageCenter, IMM: TotaleAtlas, Lynxgate (Fiserv) CAT ATM management suite, Cardwizard, Symantec, CA Associates and Mcaffee Suite Products (Security, Monitoring and Backup), HP Autonomy, Vembue, PowerShell ISE, Solarwinds (Orion),Spectrum, Tivoli, Tembria Network Monitoring, Autodesk LAN Desktop, AutoCAD, Solid Works, Websense and Cisco Ironport, Lan Sweeper ,GFI LanGuard, eNvison RSA, HP Lefthand SAN, Dell Equilogic, OpenFiler, Cisco Any Connect, System Link, Filemaker Pro, Data Safe, Acronis, Ghost, Passageways, BMC Track-IT! Administration, Workday, ServiceNow Remand Mimecast email Archiving. Confluence, Jira, ServiceNow

Experience
System Engineer
Healthcare
Sep 2019 - present
Jacksonville, FL

  • Engineer, maintain, support and operate the Enterprise Microsoft SCCM 2012 platform on a daily basis.
  • Responsible for the Enterprise Patching process for lower and production environments including performing Microsoft monthly patching to all of the organizations devices on a weekly and monthly basis.
  • Provide detailed reporting metrics to security team to ensure Microsoft patching compliance.
  • Researches, evaluates and recommends SCCM configuration changes as needed to provide enhancements to and ensure stability and reliability of the SCCM 2012 platform.
  • Monitors usage and performance of the Windows Server 2008 through 2019 Production, UAT Dev and QA environments.
  • Provide Tier 3 support for escalated server/desktop issues in relation to application and patching deployments. Troubleshoots server, software and hardware issues.
  • Secondary Support of VMware Version 5.x and above infrastructure.
  • Proposes and implements system enhancements including upgrades that will improve the reliability and performance of the SCCM 2012 platform.
  • Recommends, scheduling and implementing system hardware and/or software upgrades for the SCCM 2012 platform.
  • Evaluates current procedures and processes for accomplishing objectives and continuously develops and implements improved practices.

Utilized skills;

  • SCCM 2012 deployment and infrastructure knowledge including analysis and troubleshooting experience.
  • Functional scripting knowledge (PowerShell/BAT), specifically to support AD / WMI queries.
  • Advanced knowledge and ability to create Advertisements/Collections/Packages/Applications within an SCCM 2012 environment.
  • Advanced level understanding of downloading and deploying Software Updates within SCCM 2012.
  • Working knowledge and understanding of setup/use/troubleshooting of software deployments and SCCM collections including "Maintenance Windows".
  • Working knowledge of Operating System Deployment (OSD) in SCCM 2012.
  • Working knowledge of SCCM server and client configuration items.
  • Evaluate alternatives for deploying and supporting applications in a managed environment.
Cisco Citrix Configuration Management Disaster Recovery DNS LAN Network Monitoring Process Improvement Project Management SAN SolarWinds Spectrum TCP/IP VPN Database Upgrades PowerShell Systems Engineering VMWare Windows Server
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Systems Engineer
Information Technology
Nov 2018 - Sep 2019
Ponte Vedra, FL
  • Engineering of the SCCM deployment environment, utilized for patching, software distribution & deployment, upgrades, fixes, enhancements, licensing & reporting.
  • Management large-scale engineering application package creations and deliveries through SCCM.
  • Manages the administration of the Microsoft SCCM 2012 (1803) Current Branch, software environment, utilized for patching, software distribution & deployment, upgrades, fixes, enhancements, licensing & reporting.
  • Develops 3rd party application packages & software distribution.
  • Creation and maintenance of Group Policy Objects (GPOs), engineering, implementing and 3rd party management solutions.
  • Microsoft and 3rd party management and monitoring solutions (SCCM, SCOM, SOLARWINDS)
  • Working Knowledge of LDAP and Experience performing large scale upgrades, migrations, transitions and creation consolidation of Active Directory objects
  • Works with software vendors to troubleshoot software distribution issues & deployment packages.
  • Support the installation, operation, maintenance, configuration, deployment, & troubleshooting of Windows software, third party applications, & configurations Implements, configures & manages software license servers as well as vendor proprietary license manager utilities.
  • Manages, maintains & upgrades server software applications, Citrix and VMware workspace and support of virtual as well as physical desktops.
  • Coordinates with the IT systems staff to transfer license services to new servers when server upgrades are needed & coordinates with users to ensure client software is working with the license server.
  • Creates and maintains documentation related to all aspects of server/client installations/licensing & organizes all deployment packages & software installations in the appropriate deployment network shares.
Citrix Desktops MS Active Directory Project Management SolarWinds Systems Engineering VMWare Database Upgrades LDAP
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Systems Engineer
Banking/Financial
Dec 2017 - Nov 2018
Jacksonville, FL

  • Experience supporting large scale infrastructure in a corporate enterprise. Strong background in Citrix, Xen Desktop, VDA, Desktop Delivery Controllers (DDC’s), VMWare, ESXi, Windows Operating Systems.
  • Provide Citrix provisioning, application expertise, coordination of defect identification, root cause analysis, and code deployment for identified production issues related to the operational support of multiple large scale vCenter applications.
  • Advanced knowledge effectively supporting Windows Server 2008 R2 / Server 2012R2
  • Operational support of servers, storage, networks, DNS & provisioning Windows 7/ Windows 10 Virtual Desktop Infrastructure.
  • Experienced in troubleshooting server configuration and performance issues. Experienced supporting IBM, HP, and virtual server platforms.
  • Provide third level support through maintenance, modification, problem resolution, as well as interface with second level production teams for triage of production issues.
  • Work effectively with a team of onshore and offshore resources to provide application expertise and direction for issue remediation and resolution.
  • SME for VMWare and Citrix products, capable for provisioning, de provisioning, and support of Citrix managed virtual desktops and Remote PCs.
  • Perform daily health checks & assigned provisioning tasks, Incident and Problem Management, Change Management.
  • Experience identifying and resolving complex problems.
  • Experience with PowerShell scripting and automation.
  • Experience working in large scale enterprise environments with an understanding of ITIL process and functions.
Citrix Citrix Provisioning Server Desktops DNS PowerShell System Administration Systems Engineering vCenter VMWare Windows Server Xen XenDesktop
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Senior Systems Administrator
Healthcare
May 2017 - May 2017
Jacksonville, FL

The Senior Systems Administrator is accountable for the day-to-day operations of Community Hospice and Palliative Care’s host systems by monitoring system performance and configuration as well as performing necessary adjustments to ensure the high availability and acceptable levels of performance of mission critical host systems and enterprise applications. Recommends the redesign and configuration of systems and system applications, Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the organization to meet both the current needs of the organization and long-term corporate and departmental strategic objectives.

  • Support and maintain virtualized infrastructure including hypervisors, desktop & server OS, Application Packaging and Delivery, Desktop Engineering, and Citrix systems administration.
  • Implementing and supporting various hypervisors including XenServer, and VMware. Desktop and Server OS, Citrix, applications-related administration, perimeter device administration, virtualization technologies, systems monitoring/management.
  • SCCM Administration, Site and distribution point configuration, performance tuning, capacity planning, and performance reporting on all platforms.
  • Deploy, maintain, and enhance the security of server and desktop systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.
  • Establish document, and maintain standards for Active Directory, including naming conventions, security and distribution groups and group policies.
  • Determine logical solutions to complex system administration and application problems, troubleshoot, diagnose and correcting system related failures and performing system management activities.
  • Provide installation and configuration support for new office opening
Citrix Project Management System Monitoring System Requirements XenServer
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Systems Administrator III
Information Technology
Oct 2016 - Mar 2017
Black Knight Financial Services Consultant Area Advanced professional role. Highly-skilled with extensive proficiency in Virtualization Technologies. Develops large and/or complex solutions that require analysis and research. Works on multiple projects frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coached and mentor more junior technical staff. Worked under minimal supervision on complex projects. Wide latitude for independent judgment Responsible for deploying the release of new technologies as well as the installation, configuration, maintenance and system integration testing performance of Multiple Server operating systems, related utilities and hardware. Demonstrated experience in Windows Server Operating Systems 2008 & 2012 server builds, hardening, build automation, Active Directory, IIS, PowerShell, VMware virtualization, server management practices.
  • Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
  • Controls user access and passwords.
  • Proposes and implements systems enhancements that improve the reliability and performance of the system.
  • Monitors usage and performance.
  • Trains personnel on system usage.
  • Troubleshoots server, software and hardware issues.
  • Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.
  • Researches, evaluates and recommends software and hardware products.
  • Supports electronic messaging services and maintains a secure systems environment.
  • Provides new hardware specifications to users based on application needs and anticipated growth
IIS Project Management
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Systems Engineer
Banking/Financial
Feb 2015 - Sep 2016
Jacksonville, FL

As a member of a second level support organization primarily providing user and system support remotely, investigates complex problem situations to diagnose underlying causes and help users to recover or continue normal operations. Demonstrate high customer service and technical troubleshooting skills. An effective team member with excellent communication. Well-developed documentation skills, and comfortable researching documentation and previous requests for assistance to establish possible solutions to incidents or handling never-before-seen issues. Assist senior staff, providing resolution to an assortment of problems of moderately complex scope related to systems engineering activities, including organizing development of OS technical support, systems programming and data center capabilities. Under general supervision, carrying out routine and semi-routine engineering and/or analytical tasks as well as activities associated with technical areas within the engineering function implementation, and operations/user support. Participated in and contributed to the fulfillment of team and functional goals / objectives through assigned projects or involvement in phase(s) of larger enterprise projects.

  • Assumed the leadership role in the resolution of complex technical issues (SME)
  • Consulted with, engineers, application owners, or developers on issues related to the impact of applications
  • Provided technical expertise and assistance to partner IT teams
  • Provided feedback and recommendations to management for service level and environment optimization
  • Protected the overall security of the corporate environment through the adherence to pertinent policies and procedures
  • Provided training to users, junior technicians and other IT personnel as needed
  • Production support of enterprise level environment hosting of 15000+ virtual desktops published via Citrix XenDesktop with VMware as hypervisor
  • Handle escalated infrastructure issues from service desk/desktop support teams
  • Monitor performance, utilization and capacity of the environment
  • Perform releases and break-fixes of the production components following enterprise change control and production release guidelines
  • User support of enterprise level VDI and Remote PC environment for Americas, Asia and Europe.
  • Good customer rapport: able to clearly identify and communicate issues
  • Identity and communicate Escalations to other teams
  • Working Knowledge of VMWARE. ESX Hosts and Virtual Machines.
  • Hands on Knowledge of Citrix Operating System.
  • Windows Operating Systems both servers and desktops Os versions.
  • Troubleshoot and diagnose issues.
  • Demonstrated Experienced in VDI solutions (virtual desktop infrastructure)
  • Knowledge of other Citrix products such as Access Gateway, Web Interface, XenApp
Citrix Data Center Desktops Hyper-V Systems Engineering VMWare XenAPP XenDesktop
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Systems Administrator
Information Technology
Feb 2014 - Jan 2015
Mount Pleasant, SC

The principal function of the Systems Administrator position was to provide high quality, secure and resilient platforms that support the Firm’s mission critical applications.

  • Work with networking team to ensure up time remains a top priority
  • Manage the Microsoft Windows server platform infrastructure
  • Administers and monitors Microsoft Exchange
  • Active Directory Administration
  • Manage and Support VMWare ESX and Citrix server environment server environment
  • Assist supporting Network infrastructure
  • Ensure systems comply with security regulations and policies
  • Coordinate with vendors for required support
  • Work in a team environment to provide rotating 24X7 support of the server infrastructure
  • Assist with major projects for the infrastructure team
  • Apply OS system patches and upgrades via SCCM, upgrade administrative tools utilities
  • Perform ongoing performance tuning, and resource optimization as required
Citrix Microsoft Exchange Network Infrastructure Project Management
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Sr. Systems Administrator
Banking/Financial
Aug 2011 - Jan 2014
Charleston, SC

Responsible for effective provisioning, installation/configuration, operation, and maintenance of Network systems hardware and software and related infrastructure

Provide technical support and revise existing drawings and procedures, Network & Server management as well as NCUA and PCI Security compliance.

Participate in technical research and development to enable continuing innovation within the infrastructure.

Ensure system hardware, operating systems, software systems, and related procedures adhere to organizational values & enabling staff.

Provide integration, configuration, operation, maintenance, monitoring, testing, troubleshooting, documentation and management of the HTFCU Organization’s network and communications infrastructure:

  • Install and maintain hardware and software products.
  • Assist in maintaining continuity of service for all network users.
  • Microsoft Exchange email system administration to ensure correct system operation, adequate resource availability.
  • Provide software and hardware technical support to users as needed.
  • Network Security Administration regarding user accounts and access rights.
  • Create and/or terminates user accounts following policy and procedure, grants access rights to users, and manage changes to accounts and user rights.
  • Use administrative and network monitoring tools to ensure high availability.
  • Additional, detailed tasks as specified by the VP & AVP

Microsoft Exchange Network Monitoring Network Security Project Management
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General Network Contractor
Information Technology
Apr 2011 - Aug 2011
Set up and Cabling of Retail POS Terminals. Network Switching & Routing.
  • VOIP & analogue Phone Installation.
  • General Network Cabling, Fiber Optic, 66 Block, Cat5, Cat6, Coax and Cable Management
  • Network Support and infrastructure Maintenance.
Network Support VoIP
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Verigent - Consultant
Information Technology
May 2011 - Jul 2011
| Merrill Lynch Campus Jacksonville, Florida
  • Provides daily operations support and maintenance for network and VOIP systems.
  • Proactively monitors networks to provide stable, dependable network services across multiple platforms.
  • Manage network infrastructure & hardware/software vendors to ensure timely problem resolution.
  • Maintains and utilizes network management applications to identify network faults.
  • Ensures provisioning of data & telecommunications access multiple sites.
No skills were added
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WAH Technical Support
Information Technology
Apr 2011 - Apr 2011
No skills were added
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IT Support Engineer
Information Technology
Feb 2011 - Apr 2011
(Dell-Consultant) Call center environment supporting Internet related issues for work from home program. Technicians assist with Internet services, desktop support, and security related issues, DSL Modem troubleshooting and General Technical support as it relates to internet services provided. Strong customer service and self-management skills along with excellent communication skills.
  • Certified Dell Support Engineer.
  • Upgrades on Workstations OS and Antivirus platform.
  • Image workstations with Symantec Ghost
  • Supported Break-Fix of approx. 1,700 Client WS and migrated from GroupWise to Exchange07
Desktop Support
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Systems Administrator
Information Technology
Apr 2008 - Mar 2011
Systems Administrator for Parker Hannifin Aerospace Group supports a wide range of hardware and software platforms. This includes implementing new hardware and technologies, researching innovative solutions, and providing the necessary maintenance and administration.
  • Responsible for all aspects of the client's network, including user administration, network monitoring and security, server administration, and escalated desktop support issues.
  • Responsible for architecting the operations infrastructure.
  • Network capacity planning, network security principles and general network management best practices.
  • Develop and execute procedures for optimizing server performance and capacity.
  • Manage multiple projects simultaneously with associated deadlines.
  • Perform routine maintenance and follow through to resolve issues.
  • Diagnose and resolve complex hardware, routing and system problems.
Desktop Support Network Monitoring Network Security
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Field Engineer
Information Technology
Apr 2008 - Apr 2008
No skills were added
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Systems Administrator
Information Technology
May 2006 - Jun 2007
Provided Tier 3 escalation resolution in enterprise level environment.
  • Design, test, implement and manage new infrastructure projects and requirements.
  • Support new project initiatives and requirements.
  • Participated in collaborative teams for networking solutions for new clients.
  • Implemented and maintained Citrix and Windows server and network solutions.
  • Led projects for the development, implementation, and maintenance of network infrastructure and associated security upgrades.
  • Enterprise NOC and COLO environment administration.
  • Software management patches, anti-virus, and proprietary software packages.
  • Configure and manage Firewall/Router appliances.
  • Administrator for Exchange HTTP over RPC.
  • Manage domain services and trusts.
  • Data backup through VERITAS, Vembue and Iron Mountain solutions.
  • Deliver high standard of customer service and ensure timely problem resolution
Citrix Firewall Network Infrastructure Veritas
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Systems Engineer
Information Technology
Dec 2005 - May 2006
Robert Half
  • Consultant Responsible for configuring and maintaining MS Windows infrastructure.
  • Supported Windows NT, 2000 and 2003 servers, Active Directory, SMS 2.0/2003 and file/print servers.
  • Maintained all aspects of Exchange administration and troubleshooting.
  • Responsible for the practical operation and administration of Windows server infrastructure components.
  • Managed Dell and HP server related installation projects and server related tasks or projects.
  • Provided Tier 2 technical expertise to other parts of the IT organization including PC Help Desk, Corporate IT and Field Support.
  • Development and maintenance of technical documentation and procedures.
MS Active Directory Systems Engineering Windows Server
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Tier 2 Technical Support
Information Technology
Jun 2005 - Dec 2005
Consultant Provide hardware and software technical service support, installation, configuration, and problem resolution in remote PC/network enterprise level environment.
  • Provided Tier 2 problem resolution.
  • Remote administration of workstations via Marimba, VNC, Nortel VPN and Terminal Service.
  • Developed and maintained asset management, SQL database.
  • Extensive troubleshooting of Microsoft Operating systems.
VPN
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Field Engineer / Modis - Consultant
Information Technology
Jan 2005 - Mar 2005
Provided Tier 2 support for 5 manufacturing facilities in the Greater Chattanooga/N. Georgia area receiving up to 70 calls per day.
  • Troubleshoot desktop and laptop systems via remote control desktop authority.
  • General maintenance and installation of WAP
  • Maintained PC and server backups with Ghost 8.0 imaging software and VERITAS.
  • Provided end user support with SAP, SAP r/3, and SAP BW.
SAP SAP BW Veritas
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Information Systems Help Desk Coordinator
Aug 2001 - Dec 2004
Provided Network Administration and Desktop support for 1000+ computer workstations.
  • Management of 24 Tier 1 support technicians.
  • Administration of Active Directory and Exchange server.
  • Participated in migration from Novell to MS2003 and exchange servers.
  • Designed custom reports and applications for various departments using Crystal and VS.NET.
  • Lead software installation and support training for faculty and staff. Other Professional Experience
Network Administration Project Management
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Quality Engineering Analyst
Information Technology
Oct 1996 - Aug 2001
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Skills
Project Management
2021
9
Network Monitoring
2021
6
Network Security
2014
6
Citrix
2021
5
Systems Engineering
2021
5
Microsoft Exchange
2015
4
VMWare
2021
4
Desktop Support
2011
3
Desktops
2019
3
Network Administration
2004
3
Windows Server
2021
3
Database Upgrades
2021
2
MS Active Directory
2019
2
Network Infrastructure
2015
2
PowerShell
2021
2
XenDesktop
2018
2
Citrix Provisioning Server
2018
1
Data Center
2016
1
DNS
2021
1
Firewall
2007
1
Hyper-V
2016
1
IIS
2017
1
LDAP
2019
1
SolarWinds
2021
1
System Administration
2018
1
vCenter
2018
1
Veritas
2007
1
Xen
2018
1
XenAPP
2016
1
Cisco
2021
1
Configuration Management
2021
1
Disaster Recovery
2021
1
LAN
2021
1
Microsoft Excel
0
1
Network Support
2011
1
Process Improvement
2021
1
SAN
2021
1
SAP
2005
1
SAP BW
2005
1
Spectrum
2021
1
System Monitoring
2017
1
System Requirements
2017
1
TCP/IP
2021
1
VoIP
2011
1
VPN
2021
1
XenServer
2017
1