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Deborah
ally44@hotmail.com
904-553-3014
11320 Renne Drive
Jacksonville, FL 32218
904-553-3014
Oversight Committee
20 years experience W2
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Summary

Over ten years experience in Information Technology, software administration, customer service and support positions, seeking opportunity as a Project Manager or Business Analyst. Over nine years experience in CSX Technology. Hold BS and MS degrees in Management and Computer Information Systems, and received training for MCSE and PMP certifications.

Experience
Business System Analyst II
Professional/Consulting Services
Apr 2017 - present
Jacksonville, FL
  • Primary Administrator for Icertis/DocuSign
  • Worked with Legal Counsel to ensure that contracts were accurate and processed correctly
  • Identified and implemented opportunities for improved processes
  • Resolution of Ticket Backlog and Outstanding Critical Issues
  • Tested both Prod and UAT environments
  • Provided accesses to Icertis as well as DocuSign
  • Provided Training for both Users and Other Admins
  • Documentation of Best Practices for user operation in Icertis
System Analysis BSA
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Project Specialist I
Information Technology
Nov 2010 - Mar 2017
Jacksonville, FL

Software Asset Management (SAM)'

  • Administered efforts between Software and Budget Owners to ensure licensing information was current through Flexera and Request Center for mid-tier products
  • Trained Software and Budget Owners on their SAM Roles and Responsibilities
  • Recorded licensing details for software assets in Flexera
  • Worked with owners and analyze usage reports and makes recommendations on license thresholds
  • Gathered and validate software asset management information as inputs to Audit and Compliance activities

CA7 Job Rationalization Project (Mainframe Job Scheduling)

  • Reduced licensing count and operating expense by $250K
  • Planned, administered, and managed the project activities
  • Managed the project in Clarity/Niku including budgets, forecasts, project plan, tasks, resources and assignment
  • Utilized Jira for Project Tracking

SharePoint Administrator

  • Provisioned and maintained user access to teamsites
  • Processed new user and termination requests
  • Collaborated with Information Security to streamline password reset process
JIRA Auditing Compliance
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Online Adjunct Professor
Education
Jan 2008 - Jan 2012
Phoenix, AZ
  • Managed and facilitated Associate level students in an online classroom setting
  • Taught Business Communication for the IT Profession and Enterprise Computer Support
No skills were added
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Service Desk Specialist/IT Operations
Information Technology
Nov 2008 - Nov 2010
Jacksonville, FL
  • Met monthly Ovation reporting deadlines to provide timely information to Business Partner.
  • Communicated with clients; utilized diagnostic tools to solve problems in remote locations.
  • Mentored new employees and peers to aid in problem resolution strategies.
  • Maintained process of Service Desk utilization of wireless equipment.
  • Managed diagnostic utilities to aid in troubleshooting.
  • Prioritized tasks; made appropriate referrals when necessary for further tech support
  • Recorded, tracked, and documented the service desk request problem-solving process through to final resolution, including all successful and unsuccessful decisions made, and actions performed.
  • Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identified and learned appropriate software and hardware used and supported by the organization.
No skills were added
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System Support Specialist (Contractor)
Information Technology
Nov 2007 - Nov 2008
Jacksonville, FL
  • Provided mainframe support to application and infrastructure users
  • Documented and reported technical deficiencies clearly and concisely to technical directors
  • Perform quality assurance reviews and approve change control packages
No skills were added
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VA Certifying Official/Prometric Testing Center Administrator
Education
May 2006 - Aug 2007
Jacksonville, FL
  • Administrated and proctored certification examinations to technical students
  • Maintained and updated VA student files to remain in compliance with Veterans Affairs
  • Worked with military students to maximize education benefits
No skills were added
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Tuition Planner/Acting IT Administrator
Education
Mar 2005 - Feb 2006
Jacksonville, FL
  • Performed as IT liaison between campus and corporate offices, insured all computer and voice technology functions were operational
  • Provided administrative support for several labs on campus
  • Responsible for making sure that new students are 100% packaged in regards to financial aid.
  • This includes all paperwork, loans, and grants that are necessary for the student to start school.
No skills were added
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Faculty Assistance Coordinator
Education
Apr 2001 - Feb 2005
Jacksonville, FL
  • Supported up to 300 faculty members in all phases of education operations, including professional development, payroll, training, and scheduling
  • Maintained websites pertaining to grades, attendance, and general information
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Master's in Computer Information Systems
University of Phoenix 2004
Bachelor's in Business Administration
University of Phoenix
Associate's in Liberal Arts
Broward College
Skills
Auditing
2017
7
Compliance
2017
7
JIRA
2017
7
Asset Management
2017
1
CA 7
2017
1
IBM Mainframe
2017
1
Information Security
2017
1
MS SharePoint
2017
1
Project Management
2017
1
Software Asset Management
2017
1
System Administration
2012
1
Training
2010
1
Diagnostics
2010
1
Documentation
2010
1
Quality Assurance
2008
1
Analysis
0
1
BSA
2021
1
Business Analysis
0
1
Change Management
0
1
ClearCase
0
1
Customer Service
0
1
Maximo
0
1
Microsoft Office
0
1
Quality Control
0
1
System Analysis
2021
1
Technical Support
0
1