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Gwen
gpfaff@comcast.net
904-307-7085
Jacksonville, FL 32290
Supervisor, Process Improvement
17 years experience W2
0
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Average rating
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Summary

  • Professional offers 15 years in the Finance industry.
  • High-energy and effective at developing and implementing operational processes and systems.
  • Quickly grasps business priorities to identify optimal personnel and IT solutions.
  • Motivated with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful solutions, providing results-oriented leadership.

Workflow analysis and project management specialist.

  • Expert on business and systems requirements,
  • User acceptance testing,
  • Process improvement
  • End-user training.
  • Complex Problem solving Skills
  • Ability to make decisions and own results
  • Documentation
  • Data Analysis
  • Risk Management
  • Excellent verbal and written communication skills
  • Good listener
  • The ability to run stakeholder meetings and keep focus with high energy

Experience
Supervisor, Process Improvement
Information Technology
Apr 2017 - present
Jacksonville, FL

This position manages a team that is responsible for AP functions including a combination of Trade/Nontrade invoice processing, Vendor Support, Vendor Management or Disbursements. The role is responsible for process improvement of the AP process, all Finance projects, etc. The role manages a team that has accountability for maintaining data, database integrity finance reporting, project work and implantation, AP auditing and providing KPI's. This position collaborates with Customer Service, Operations and Sourcing.

  • Manages a team of 3-6 Analysts
  • Responsible for approving payroll for permanent and temporary employees
  • Responsible for employee reviews and address any performance issues
  • Create and maintain processes and procedures for the Finance department
  • Manage the implementation and compliance of SOX controls. Includes being point of contact for audit requests
  • Requirements Gathering & Analysis
  • User Acceptance Testing (UAT)
  • Project Management
  • Enterprise Implementation
  • KPI Dashboards & Scorecards
  • Data Mining & Analytics
  • Work with the business to develop new processes that accommodate unique transactions
  • Implement strategies to improve processes and create efficiencies
  • Provide direction on escalated issues
  • Supervise, train and develop the team members
  • Special projects, conversions and other duties as assigned.
  • Work independently with minimal supervision.
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Business Analyst/Financial Analyst
Banking/Financial
Jun 2016 - Apr 2017
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Identified process inefficiencies through gap analysis
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Recommended operational improvements based on tracking and analysis.
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Accounts Payable Team Lead
Banking/Financial
Jun 2004 - Jun 2016
  • Maintained 99 % accuracy in calculating discounts, interest and commissions.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Composed effective accounting reports summarizing accounts payable data.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Created daily and weekly cash reports for accounting management.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Filed and addressed employee complaints in accordance with company policies and government regulation
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Business Administration & Management Specializing in Project Management
DeVry University 2017
Skills
BSA
0
1
Compliance
2021
1
Requirements Gathering
2021
1