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Jean
revelaca@yahoo.com
002-085-6803
1295 Bentwater Dr
Acworth, GA 30101
IP Operations Technician II
16 years experience W2
0
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Summary

Summary & Objective

  • Certified CISCO Network Associate (CCNA), AWS Certified Solutions Architect – Associate, candidate for AWS Certified Advanced Network Specialist, with over five years of experience with implementing and troubleshooting LAN/WAN networks using a variety of Hardware, Software and network tools and utilities.
  • FCC Licensed with over (10) year’ experience in the Electronic and communication field. Seeking a position, where I can utilize technical, hardware, software, computer programming and networking skills to the benefit of the company

Computers & Networking

  • Cisco Network
  • Troubleshoot Networks and Connectivity
  • Network Cabling, Switch, Router, Firewall
  • Troubleshoot Routers and Switches
  • Replace/upgrade Hardware and Software
  • Troubleshoot and Repaired Network Printers
  • Routing protocols (RIP, EIGRP, OSPF, BGP)
  • TCP/ IP, DNS, DHCP, ARP.

Programming

  • C++/C, Visual Basic, Microprocessors

Operating Systems

  • Linux
  • Windows XP, 2000, Vista, Window 7/ 8

Communications

  • Digital, Data, Wireless & Wired
  • Signal Transmission – Microwave & Radio
  • Receivers/ Repeaters/ Fiber Optic Cables

AWS Solutions Architect

  • EC2, IAM, S3, VPC, Route 53, ACL, NAT, Gateway VPC Endpoint, Interface VPC Endpoint, VPC Endpoint Services, Load balancers, Amazon Workspaces, Amazon CloudFront, Amazon Elastic Cache, Amazon CloudWatch, VPN, Direct Connect, Transit Gateway.

Experience
IP Operations Technician II - Service Assurance
Information Technology
Feb 2016 - present
  • Accept, create and update trouble tickets for customers using the following tools: CLR, SLR, REACT, Service View, NetFlex
  • Resolve customer internet access troubles
  • Remotely troubleshoot and resolved issues with the following circuits: DS1, DS3, E Line, Point to Point, Ethernet and VPN
  • Work with other internet providers and end users to resolve internet access issues
  • Dispatch field technician to end user's site to replace network devices
  • Troubleshoot and configure the following devices: Cisco routers and switches, Juniper routers and switches, Nokia 7750 Service Router (SR), ADVA, Overture and Adtran
  • Resolve technical issues with hardware and software
  • Upload configuration to new devices during installation remotely
  • Resolve the following issues: Circuit down, packet loss, latency or delay, throughput, circuit bouncing, BGP bouncing.
Routers VPN
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Network Analyst
Information Technology
Mar 2014 - Feb 2016
  • Using Linux for installations and configuration of Verizon Wireless network devices
  • Netapp Configuration
  • Monitor the network system remotely (health, alarms),
  • Provide remote and on-site deployment assistance for Verizon applications
  • Manage and support complete customized developments
  • Deriving and implement test cases
  • Provide hardware installation, software installation, configuration, and testing on site
  • Offer recommendations to make the installation/testing process better
Linux NetApp Network Analysis Wireless Networks
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Computer/Electronics Technician/Communication
Professional/Consulting Services
Apr 2010 - Mar 2014
Atlanta, GA
  • Troubleshoot, repair, install and configure network equipment, Remote Terminal Unit (RTU). PC and Printers
  • Use Customer Service Software to read from and write to devices, get radio information, set up radio configuration and personality, set up a conventional configuration and personalities, view trunking configuration system and personality, set up zone channel assignment, set up scan configuration and list
  • Use Tuner Software and Alignments to align reference oscillators, transmitter power and deviation balance, transmitter deviation limit and receiver front and filter.
  • Troubleshoot and maintain analog and digital units of the ASTRO 4.1 System.
  • Radio and Control Functions, passenger Intercom Unit (PIU) and Speakers, and Cable Connections power. Perform fusion and mechanical splices, install connectors for fiber optic cables, and use power meter to measure power transmitted and power loss in dB.
  • Use light source to induce light to fiber optic cables, Use OTDR to verify breaking point on long fiber cables.
Printers
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Customer Solutions Engineer
Information Technology
Mar 2007 - Apr 2010
Marietta, GA
  • Installed and repaired card readers, currency dispenser, receipt printer, cash depositor, and check depositor and computer peripherals.
  • Troubleshot network problems for connectivity and usage of software for diagnostic and resolution of logistical problems.
  • Utilized Application Software such as Agilis and Aptra in the ATM Networking Systems for operations and troubleshooting purposes.
No skills were added
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Field Engineer (EMS)
Information Technology
May 2005 - Mar 2007
Marietta, GA
  • Installed and terminated sensors, cables, control devices, and wiring.
  • Performed Point-to-Point check out to devices to verify correct operating parameters.
  • Troubleshot and verified that Energy Management System (EMS) is communicating across network properly and remotely.
  • Experienced with HVAC control systems including wiring, and using Supervision and Webcontrol for energy management purposes.
  • Provided training and technical assistance to customers and staff members.
  • Documented and distributed punch list items to Project Manager at the commencement and ending of every project.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
FRN 0020856803
ITT Technical Institute
Electronics and Communications Engineering Technology
North Metro Technical College
Certifications
Certified CISCO Network Associate CCNA
AWS Certified Solutions Architect
candidate for AWS Certified Advanced Network Specialist
AWS Certified Solutions Architect - Associate Validation Number XY3VM3H2EEQ41VKR
Certified Cisco Network Associate (CCNA) Cisco Registration# CSCO12218272
Skills
Routers
2021
4
VPN
2021
4
Printers
2014
3
Linux
2016
1
NetApp
2016
1
Network Analysis
2016
1
Wireless Networks
2016
1
Firewall
0
1