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Mark
mziesmer2018@gmail.com
Senior Systems Engineer
20 years experience W2
2
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Average rating
75
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Summary

Tech-savvy professional with comprehensive experience managing server infrastructures and data-center operations. 20 years of Citrix experience. Citrix migration experience to Windows 2016 and higher.

Areas of Expertise

  • Proven success successfully delivering projects on-time and within budget, with supporting documentation, and maintaining network and infrastructure systems.
  • Skilled at leading cross-functional teams, configuring and installing Citrix Presentation Server/Xenapp with Application/Desktop Publishing, Checkpoint Firewall, Websense for corporate network, and ensuring smooth flow of business functions encompassing both CPG and Pharma clients.
  • Able to convey complex technologies to a variety of skill levels. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask.
  • Proficient in technical troubleshooting, site LAN & telephony cabling, Windows OS Administration, Active Directory Administration, Roaming Profiles, Group Policy, Change Management, MS Azure, Remote Administration, PC Desktop security, operational excellence, and continuous process improvement.

Technical Proficiencies

Platforms:

Windows 7,8,10, XP, 95, 98, NT4.0 Server/Workstation, Server 2K, 2K3, 2K8, 2K12, 2K16, MS Azure, VMWare/Hyper-V, Citrix PS 4.5/Xenapp 6.5-7.6/XenDesktop; Netscaler; StoreFront; Studio; Director; Edgesight; Checkpoint R75.4, R80.4

Tools:

WSUS, MMC, SMS, SCCM 2012, Active Directory, Symantec EP, DNS, DFS, DHCP, GPO/GPM, TCP/IP, Solarwinds, Netapp, Bomgar, BMC Remedy, MS Exchange, MS Frontbridge, Tumbleweed MMS Gateway, SCO Unix 4/5.07, Linux, Tivoli TSM, Watchguard, Websense, MS O365, OCS/Lync

Hardware:

HP, Cisco, Lenovo, Dell, Compaq

Languages

English (C2 native); Czech (A2 Elementary); German (A1 basic); French (A2 Elementary); Russian (A1 basic)

Experience
Information Technology Consultant
Information Technology
May 2019 - present
  • Solutions-focused and detail-oriented Metrology Engineer in the Semiconductor Industry utilizing ADE Metrology Systems in Clean Room environments.
Cleanroom
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Senior Engineer - Metrology Products
Manufacturing
Aug 2016 - May 2019
Mooresville, NC
  • Maintained ADE based metrology tools including both E-station and E-plus models in line with set company guidelines. Leveraged an integrated approach to streamline overall business operations. Diagnosed, repaired, and refurbished ADE Wafer Inspection Metrology tools.
  • Installation/diagnostics of SCO Unix software on 7200, 8000 series, 9000 series controllers, draft timeline charts on system/project builds, and liaise with vendors and consulting project engineers.
  • Reversed engineer ADE Arm setups, front ends, and set up a lab to repair and upgrade units in the house. Built, enhanced, designed, and documented ADE ASC controllers as well as deliver robust customer support.
  • Offered expert suggestions for new product design and enhances for future expansion.
  • Strengthened organizational integrity by bringing 90% previously outsourced work in-house and reducing costs by 60%.
  • Improved tool reliability and accuracy by developing and executing innovative methods and procedures.
  • Increased client satisfaction rate by delivering exceptional customer service.
  • Credited for maximizing profit by 50% from the company metrology division.
  • Increased output via documentation and organization of repair lab.
SCO-UNIX Windows Cabling Documentation Technical Support Windows 7 Linux PC Software Problem Solving Process Improvement UNIX ARM MS Visio
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References
Average Rating

0 recommendations
Support Engineer/Lead
Telecommunications
Feb 2002 - Aug 2016
Kings Mountain, NC

Support Engineer (2014 – 2016)

  • Updated network systems and increased operational performance by re-organising well-structured key procedures.
  • Oversaw day-to-day tasks of technical team to attain desired outcomes by serving as a senior technical at site.
  • Windows Server/WS Administration. AD Administration. Global Citrix/Xenapp Architect/Administration. O365 Management. SCCM Administration.
  • Acted as a member of change/release management team to deliver exceptional services.
  • Increased production/employee satisfaction by designing/implementing Citrix Xenapp 7.6 Remote Access platform using VDI and Citrix Web Interface.
  • Set a benchmark of excellence by leading large 18 client UAD/AQM upgrade project on-time and within budget.
  • Achieved 100% uptime for data centre by performing system and network infrastructure/application audits.
  • Managed all OS Distributions/Patching; Application deployments/distributions.
  • Carried out server security auditing/OS patching for all 2K, 2K3, 2K8, and 2K12 servers.

Technical Support Lead (2009 – 2013)

  • Identified and resolved client/end-user issues via effective Active Directory, DHCP, DNS, Exchange, Citrix/Xenapp, and remote administration and group policy management.
  • SMS Administration.
  • Upgraded file, database, communications, and internet servers and PC workstations.
  • Managed corporate SEP system to ensure all clients deployed and DAT files up to date as well as monitored threat levels.
  • Conceptualized and rolled-out 12 new client programs along with any required VPNs within a strict timeframe.
  • Oversaw software upgrade rollouts including Office07, IE7, I3, Firefox, and Chrome.
  • Performed corporate-wide Tivoli upgrade for customers and servers.
  • Steered implementation of SEP on all production servers.
  • Performed corporate projects to use GPO’s and replace all Telerx login scripts.

Assistant Director - LAN/WAN & Systems Analyst (2002 - 2009)

  • Managed team of Technical Support Analysts Tasked to spearhead start-up of Call Center #4 in El Paso, TX.
  • Managed largest Telerx facility, an inbound/outbound call center growing to 600 personnel.
  • Oversaw all LAN/WAN and servers. Effectively built, configured and installed all Datacenter 2K, 2K3 servers. Conducted and monitored server/workstation administration/patching. Managed account development activities. Oversaw and maintained Legato and Tivoli backup systems. Directed all data recovery operations.
  • Citrix Presentation Server 4.5 Administration.
  • Oversaw the technical aspect of the main facility expansion.
  • Assumed responsibilities for the maintenance of the Generator, HVAC units, and UPS unit.
Citrix DHCP SMS Documentation Technical Support Tivoli Windows 7 VMWare Cabling Change Management Microsoft Exchange Windows Checkpoint Firewall-1 Cisco Firewall HP PC Software Problem Solving Process Improvement Telephony XenAPP Netscalar XenDesktop DNS MS Active Directory Client Server Computing HP Proliant Servers Microsoft Server Group Policy Data Center Database Backups System Analysis MS SCCM Microsoft Excel Legato Firefox Database Maintenance Data Recovery Auditing
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Non-cloudteam Skill
Education
Attended in Undisclosed
CHI Institute - RETS Campus
Related Courses
Consulting Skills Training,
CCSA Checkpoint NG FP3,
New Horizons Training Centre,
Cisco Training Academy,
Certifications
MCP Networking Essentials
MCP Windows NT4.0 Server/Workstation
MCP Windows 95, MCP Windows XP, MCP Windows 7
CompTia A+
Cisco CCENT
CSA Checkpoint NG FP3
Skills
Cabling
2019
17
Documentation
2019
17
PC Software
2019
17
Problem Solving
2019
17
Process Improvement
2019
17
Technical Support
2019
17
Windows
2019
17
Windows 7
2019
17
Auditing
2016
14
Change Management
2016
14
Checkpoint Firewall-1
2016
14
Cisco
2016
14
Citrix
2016
14
Client Server Computing
2016
14
Data Center
2016
14
Data Recovery
2016
14
Database Backups
2016
14
Database Maintenance
2016
14
DHCP
2016
14
DNS
2016
14
Firefox
2016
14
Firewall
2016
14
Group Policy
2016
14
HP
2016
14
HP Proliant Servers
2016
14
Legato
2016
14
Microsoft Excel
2016
14
Microsoft Exchange
2016
14
Microsoft Server
2016
14
MS Active Directory
2016
14
MS SCCM
2016
14
Netscalar
2016
14
SMS
2016
14
System Analysis
2016
14
Telephony
2016
14
Tivoli
2016
14
VMWare
2016
14
XenAPP
2016
14
XenDesktop
2016
14
ARM
2019
2
Linux
2019
2
MS Visio
2019
2
SCO-UNIX
2019
2
UNIX
2019
2
Audit
2016
1
BMC Remedy
0
1
Budgeting
2016
1
C
0
1
Citrix POS
0
1
Cleanroom
2021
1
Compaq
0
1
CPC
2013
1
Dell
0
1
DFS
0
1
Diagnostics
2020
1
Gateways
0
1
LAN
0
1
Microsoft SDK
2013
1
MS Azure
0
1
NetApp
0
1
Netscaler
0
1
Network Infrastructure
0
1
Outside Plant (OSP)
0
1
Project Management
0
1
Security Admin
0
1
SolarWinds
0
1
TCP/IP
0
1
Training
0
1
Ventura Publishing
0
1
Winstall
0
1
WSUS
0
1