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Dawn
dsalisbury1141@gmail.com
401-787-5789
Jacksonville, FL 32225
AVP, Process and Tools Coordinator
10 years experience W2
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Summary

Accomplished technology services leader with extensive experience in both technology and financial operations. Earned a certificate in Data Analytics & Web Visualizations, focusing on analytics, extracting data across many platforms, to create a productive strategy to improve decision making to help plan the future, and gets results. Recognized as proactive, resourceful, and persistent problem-solver. Certified Associate Project Manager (CAPM), 5+ years embracing change, managing risk, delivering results, improved client satisfaction.

Experience
AVP, Process and Tools Coordinator
Information Technology
Jan 2011 - Oct 2019
Responsible for technology processes, identify, develop, recommend, and implement continuous process improvement. Supporting request fulfillment, technology hardware, software, voice, and data. Prepared monthly data analytics and reporting for technology services. Conducted data exploration of current services, with a focus on product delivery to clients with speed and accuracy. Create monthly presentations for senior management to review findings. Partnered with business analysts for software release activity collecting new requirements for tool migrations including automation, integration with other technology tools for a seamless interface. Conducted and coordinated software user acceptance testing (UAT), end to end (E2E), and production (PROD) testing using iterative agile principles, frequent delivery, and technical excellence. Participated in many large corporate wide projects, as Subject Matter Expert (SME) Projects: Technology Tool Migrations: This effort improved the accuracy and delivery of technology products by over 50 percent within a 5-year period, improving overall cost savings. Project included taking a team driven manual workload for technology request fulfillment, moving to a logic driven more efficient tool (From Maximo to ITSM Remedy). Once migrated, automating the services removing delays and inefficiencies, implementing direct and secure B2B transactions. This project also aligned product owners and process managers to help identify future environmental changes to anticipate workflow improvement within the environment. Improving overall technology and business initiatives. Project Rewind: This effort was implemented to take outsourced services with external vendors and move the services back into the corporate organization. The focus was voice, data, and request fulfillment services. This project also covered moving from one vendor to another to improve services and delivery for our internal clients.
Microsoft Excel Agile Methodology ITSM Risk Assessment Incident Management MS SharePoint UAT Testing Backend Testing Project Coordinator
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Data Analytics and Visualization
University Central Florida
Project Management
University North Florida
Attended in ITIL Intermediate: Service Operation
The learning Tree International
Attended in Finance, and managerial
Community College RI
Attended in ITIL Intermediate: Operational Support and Analysis
The learning Tree International
Attended in Networking Essentials Windows NT4.0 Networking Administration Windows NT 4.0 Technical Support
Roger Williams University
Certifications
Earned a certificate in Data Analytics
Certified Associate Project Manager CAPM
PMI Certified Associate Project Management (CAPM): 2900596
AMPG Certification: 02327812-12-01-ZGA8
AMPG Certification: 02350354-01-LVMY
ITIL Foundational Certification, Hewlett Packard
Skills
Agile Methodology
2019
8
Backend Testing
2019
8
Incident Management
2019
8
ITSM
2019
8
Microsoft Excel
2019
8
MS SharePoint
2019
8
Project Coordinator
2019
8
Risk Assessment
2019
8
UAT Testing
2019
8
Asset Management
2011
1
BMC Remedy
2019
1
Business Analysis
2019
1
Compliance
2019
1
Continuous Improvement
2019
1
Data Services
2020
1
ITIL
2019
1
JIRA
2019
1
MS Project
2019
1
Process Improvement
2019
1
Product Owner
2019
1
Project Management
2019
1
UAT
2019
1
Vendor Management
2019
1
Bootstrap
2020
1
ETL
2020
1
Git
2020
1
HTML
2020
1
JupyterLab
2020
1
MongoDB
2020
1
PostgreSQL
2020
1
Python
2020
1
Tableau Desktop
2020
1
API Development
2020
1
AWS
2020
1
CSS
2020
1
Machine Learning
2020
1
Web Scraping
2020
1