Conducting New Customer, Periodic Review and Ad-Hoc KYC profile reviews. Analyzing various HSBC account opening (Client Application, Agreement Resolution and Signature Card) and Corporate Documents (Operating Agreement, By-Laws, Trust Agreement, Certificate of Incorporation and Corporate Resolution) to establish ownership structure, good standing and to validate the account holders and authorized signers. Working with Sales, Compliance, Document Control and KYC Analyst teams to ensure client documentation and bank policies comply with the requirements/regulations of the Office of Foreign Assets Control (OFAC), Financial Crimes Enforcement Network (FinCen), U.S. Patriot Act, etc. Reviewing due diligence searches on individuals, firms and organizations utilizing research and analysis of World Check, OFAC, LexisNexis, ALE, RDC, Google and other third party internet related searches. Signed off on the account profile to ensure that KYC due diligence reviews are undertaken to the required quality and detail on a timely basis. Ensuring all documents are loaded in the document image system with appropriate naming conventions. Validating all received tax documents (W-8IMY, W-8BEN, W-9 and all other supporting documents) ensuring they are compliant to the Foreign Account Tax Compliance Act (FATCA) as mandated by IRS regulations. Maintaining existing client account tax statuses as part of the annual expiry process.

Participated in a DeRisker project which consists of a Risk Analysis of Business Clients to determine if their business model is acceptable within the Risk Appetitie of the Business Banking sector.

Interpretation of KYC standards, guidelines, policies and procedures. Perform ongoing formal testing of completed work cases to ensure controls / standards are met. Review the quality of completed work cases to pre-defined test scripts which are based on quality assurance standards. Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate). Identify key issues, risks, trends, observations and provide reporting of results to key stakeholders. Perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes. Present findings via formalized feedback loop process, track and monitor corrections to identified critical defects. Present complex and sensitive issues to senior management in a persuasive manner. Work with Global Partners to ensure consistency with the Global QA framework and governance approach. Consider regulatory requirements and best practice to implement changes to process. Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams. Maintain the highest level of confidentiality throughout the QA process, disclosing only pertinent information to key stakeholders.

Performed quality review of new and existing KYC profiles for Latam Private Bank clients. Acted as partner to the Banker teams to assist with the KYC renewals process for existing clients. Maintained a high degree of accuracy and attention to detail while meeting team productivity goals. Participated in project meetings and develop relationships with various teams within the Private Bank. Engaged in discussions with Risk, Anti Money Laundering, Onboarding Officers and Compliance partners, and documenting changes to workflow processes. Identify areas of risk that need improvement, and resolve using available tools (Excel, SharePoint, etc.). Worked with business, Risk, Anti Money Laundering, and Compliance teams to complete agreed upon business initiatives. Responded to daily inquiries and assist with escalation/resolution. Assisted with developing new processes and training materials.

Installed transformers, junction boxes, circuit breakers, service panels, switches, electrical boxes and lightning rods. Read blueprints, wire plans and repair orders to determine layouts/repair. Tested equipment for the operational conduction of circuits. Inspected power distribution systems, shorts in wires and faulty equipment. Repaired and replaced faulty wiring and lighting fixtures.