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Deana
dc3vi1@gmail.com
804-382-2095
312 N Elverton Pl
Jacksonville, FL 32225
System Engineer-SCCM Administrator
24 years experience W2
0
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Average rating
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Summary

Experience
SCCM Administrator
Insurance
Aug 2019 - Feb 2020
Jacksonville, FL
  • Administrator for SCCM 2012
  • Administer 3000 Server clients – Windows server 2016, Windows Server 2012, Windows Server 2008
  • Monthly patching activities for servers both day and night work
  • Build queries in SCCM
  • Build Collections in SCCM
  • Deploy applications on an as needed basis
  • Remediate SCCM Clients on servers
  • Remediate Nessus vulnerabilities on servers
  • Update processes to be more efficient
  • Project to update patching spreadsheets
  • Created an access database for tracking servers
  • Update AD groups membership as need to add or remove servers
  • Distributed broken servers on patch night to other team members for remediation
  • Monitored patching numbers very closely on Patch nights looking for trends and issues
  • Added space to VM servers in VMWare Application
  • Connected to servers through VMWare and Remote desktop
  • Troubleshoot failing patches on servers
  • Remote worker had to be responsible for my own actions and work
  • Used Powershell commands to extract information from servers
  • Used CMPivot to pull information from servers that were in SCCM
PowerShell VMWare Windows Server MS SCCM Patch Management System Administration Windows
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References
Average Rating

1 recommendation
SCCM Administrator
Banking/Financial
Feb 2019 - Apr 2019
Jacksonville, FL
  • Administrator for SCCM 2012 1802 current branch
  • Administer 5000 Server clients – Windows server 2016, Windows Server 2012, Windows Server 2008
  • Monthly patching activities for servers
  • Failover clusters for SQL during patching activities
  • Build queries in SCCM
  • Build Collections in SCCM
  • Remediate SCCM Clients on Servers
  • Patch newly built servers
  • Remediate Qualys vulnerabilities on servers
  • Update processes to be more efficient
MS SCCM Windows Server Patch Management SQL
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SCCM Administrator
Banking/Financial
Sep 2013 - Jan 2019
Jacksonville, FL
  • Administrator for SCCM 2012, SSCM 2007, SMS 2003 and SMS 2.0
  • Administer 35,000 clients on one of the world’s largest enterprise networks
  • Create collections, software packages, advertisements, applications, and deployments
  • Build queries in Microsoft SQL
  • Build basic VB Scrips
  • Provide Level 3 / Level 4 support of SCCM/SMS
  • Perform patch management, distribution, and compliance
  • Manage multiple simultaneous distributions
  • Plan, set-up, deploy, and maintain software management infrastructure
  • Oversee the change management process
  • Responsible for ensuring that the peer review process is utilized
  • Participate in the development, testing, and successful deployment of software to all applicable SCCM/SMS supported platforms
  • Perform packaging tasks - basic
  • Work closely with project managers to ensure timely and accurate distributions across the domain
  • Built and deployed applications using SCCM/SM, WISE and other technologies
  • Create SCCM/SMS management reports to support daily operation
  • Provide technical support for SCCM/SMS faults
  • Provide system support, documentation, and knowledge sharing of best practices
  • Provide daily reports for ongoing deployments
  • Troubleshoot and resolved software distribution, production, and client health issues
  • Install individual application requests with SCCM or Cosmic/Imaging software
  • Troubleshoot issues in software center not installing software
  • Following policies and procedures for patching, deployments, etc.
Technical Support MS SCCM Patch Management Compliance SQL Visual Basic SMS
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SCCM Admin
Insurance
Apr 2012 - Sep 2013
Jacksonville, FL
  • Administrator for SCCM 2007: 11,000 clients, virtual and physical workstations
  • Manage patching from beginning to end / download to installation: 2,800 servers; Windows Server 2003 and 2008; virtual and physical, clustered servers
  • VMware: Monitor servers, workstations, reboot, administrate
  • Rollout packages to 11,000 clients
  • SCCM 2012: 2,500 clients; patch servers and workstations; build collections, build groups for patching
  • Troubleshoot client issues daily regarding patches on servers and workstations
  • Build and modify reports in SCCM
  • Administrate entire SCCM infrastructure (complete admin control); fix issues with SCCM infrastructure
  • Monitor IP360 for application vulnerabilities; fix vulnerabilities: patches/applications, etc.
  • Fix desktop security issues as they relate to application vulnerabilities, including installing, researching and implementing changes to workstations on a maintenance schedule
MS SCCM VMWare Windows Server Patch Management
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SMS/SCCM Administrator
Banking/Financial
May 2004 - Dec 2011
Richmond, VA
  • Administrator for SCCM 2007, SMS 2003 and SMS 2.0
  • Administered 35,000 clients on one of the world’s largest enterprise networks
  • Created collections, software packages and advertisements
  • Built queries in Microsoft SQL
  • Provided Level 3 / Level 4 support of SCCM/SMS
  • Performed patch management, distribution, and compliance
  • Managed multiple simultaneous distributions
  • Planned, set-up, deployed, and maintained software management infrastructure
  • Oversaw the change management process
  • Responsible for ensuring that the peer review process is utilized
  • Participated in the development, testing, and successful deployment of software to all applicable SCCM/SMS supported platforms
  • Perform packaging tasks
  • Worked closely with project managers to ensure timely and accurate distributions across the domain
  • Built and deployed applications using SCCM/SM, WISE and other technologies
  • Created SCCM/SMS management reports to support daily operation
  • Provided technical support for SCCM/SMS faults
  • Provided system support, documentation, and knowledge sharing of best practices
  • Provided daily reports for ongoing deployments
  • Troubleshoot and resolved software distribution, production, and client health issues
Technical Support SQL SMS Patch Management Compliance MS SCCM
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System Admin
Information Technology
Apr 2002 - May 2004
  • 2000/NT Server Administrator
  • Installed and managed 70+ servers – Compaq DL580s,DL380s, DL360s, 1600s, 6000s, ML360s, ML370s, DL760sInstalled and maintained Compaq SAN Solution
  • Installed and maintained cluster servers including Exchange 2000, SQL 2000, File Servers and Print Servers
  • Installed and maintained servers as project lead for Exchange 2000 upgrade from Exchange 5.5
  • Installed SQL 2000 servers both test and production perform some DBA functions
  • Installed and Maintained industry-specific software applications – OHM, PCMS, Spectron, P3 Enterprise
  • Installed multiple training applications
  • Performed Active Directory migration
  • Simple Sync Administrator between two domains for GAL sharing
  • Set up SQL databases in test and production environments
  • Upgraded and maintained Occupational Health Management (OHM) from Btrieve to SQL
  • Established server set-up standards
  • Remote Administration software (RADMIN, Terminal Server)
  • Managed Citrix backup systems
  • Created ghost images, packaged new software using WinINSTALL
MS Active Directory SAN Compaq Microsoft Exchange System Administration SQL Btrieve
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Network Administrator
Information Technology
Nov 1999 - Nov 2001
  • Exchange 5.5 Administrator: created, deleted, modified accounts and distribution lists, and exported/imported lists
  • Systems Management Server Administrator 2.0 / Project Lead for implementation of SMS: configured site, remote control, built queries, sent out packages, built collections, generated reports based on software and hardware inventories
  • Migrated 1.x primary site to SMS 2.0. Migrated 270+ users to new primary SMS site and domain
  • Project Lead for BMC Patrol implementation: configured NT servers and Unix boxes to report health of boxes
  • Migrated 270+ users from ISP mail to Exchange mail. Imported, exported and created accounts
  • Installed and configured NT workstation, server, Terminal Server, Citrix servers, 95, 98 & 2000
  • NOC Analyst: troubleshooting of customer issues, related to T1s, ATM, Data and Voice, using Sonoma View, Passport, Exceed, Harris, Net Boss, SNMP, TCP/IP, remotely accessing phone switches
  • Troubleshooting of issues with remote dial up, VPN, multiple vendor applications, printers, MS Office products
  • Created user accounts, Exchange accounts, distribution lists, vendor application accounts
  • Worked with TBS
  • Metasolv, Remedy, Stargate trouble ticket systems
ATM BMC Patrol BMC Remedy ISP Citrix Network Administration Printers NOC Problem Solving SNMP SMS TCP/IP VPN UNIX Switches
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Senior Technical Associate I
Telecommunications
Jan 1998 - Oct 1999
Durham, NC
  • Monitored local and remote LAN/WAN and servers
  • Maintained servers using SMS to upgrade software, service packs
  • On-call Client Service Manager
  • Monitored Frame Relay networks
  • Worked in a Unix environment
  • Maintained domain user accounts
  • Troubleshooting of network and server problems both locally and remotely
  • Created and maintained exchange mail accounts
  • Updated file sharing at the server and file level
  • Assisted remote and local clients with application issues
  • Created and maintained team schedules
SMS UNIX Frame Relay LAN WAN
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Assistant Network Administrator In Charge of Clinical Affairs
Education
Jan 1997 - Dec 1997
Chapel Hill, NC
  • Tracked server performance and maintained logs
  • Maintained user database and tracked user access to applications
  • Updated and created users as needed in Syscon, Makeuser
  • Installed and configured Windows 95 machines to run network applications
  • Set up and configured machines to use TCP/IP applications
  • Troubleshooting and resolution of user issues
  • Made cables, punched down cables, and connected cables to hubs
  • Performed daily backups, restored from backups
  • Submitted and followed up work requests for workstations, trained users on new applications
  • Performed maintenance on equipment; printers, computers, peripherals
  • Installed new file server; installed RAM, hard drives, disk drives, NIC cards
Network Administration Printers TCP/IP Cabling Windows
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Human Relations
High Point University
Minor: Computer Information Systems
Skills
SMS
2001
16
MS SCCM
2020
15
Patch Management
2020
15
Project Management
2019
15
SQL
2019
15
Application Packaging
2019
13
Cabling
2019
13
Change Management
2019
13
Compliance
2019
13
Documentation
2019
13
Technical Support
2019
13
System Analysis
2011
7
SCCM
2020
1
Basic
2019
5
Citrix
2001
4
Problem Solving
2001
4
UNIX
2001
3
Windows
2020
3
ATM
2001
2
BMC Patrol
2001
2
BMC Remedy
2001
2
Btrieve
2004
2
Compaq
2004
2
Database Backups
2004
2
Database Maintenance
2013
2
DBA
2004
2
IMAGE
2004
2
ISP
2001
2
MS Active Directory
2004
2
Network Administration
2001
2
NOC
2001
2
Printers
2001
2
SAN
2004
2
SNMP
2001
2
SQL 2000
2004
2
Switches
2001
2
System Administration
2004
2
TCP/IP
2001
2
Training
2004
2
VPN
2001
2
Windows Server
2020
2
Frame Relay
1999
1
VMWare
2020
1
Hubs
1997
1
LAN
0
1
Laptops
0
1
Microsoft Exchange
0
1
Nessus
2020
1
PowerShell
2020
1
Virtualization
0
1
Visual Basic
0
1
VM
2020
1
VoIP
0
1
WAN
0
1
Windows 95
1997
1
Languages
English, Fluent/Bilingual