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Christopher
chris.long.pro@gmail.com
904-861-5554
Jacksonville, FL 32099
Senior System Administrator
13 years experience W2
3
Recommendations
Average rating
123
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Summary

Well rounded technician with experience in a multitude of areas surrounding Information Technology. There are not many systems that I have not had some sort of experience with. I am usually a top performer where I go and I am always hungry for self-improvement.

Technical skill-set:

  • File systems Management/DFS/DFSR
  • Multi-Domain Enterprise Environments
  • WAN Technology and Applications
  • IIS Web Services/SSL Management
  • Kaseya/Connectwise/Confluence/Auto Task
  • Network Management and Security
  • Ring Central/8x8/Internal PBX
  • SCCM/SCOM
  • CISCO/Sonicwall/VPNs/VLANs
  • Exchange Server Management
  • Citrix Xendesktop/RDP/Terminal
  • Microsoft Office Suite/Office 36
  • Network Standards and Protocols
  • Windows Server 2008/2012/2016
  • Migrations/Upgrades
  • Perform System Back Ups
  • VMware/Hyper-V
  • Building Computer Systems
  • SQL/PowerShell
  • Active Directory/DHCP/DNS

Experience
System Engineer
Healthcare
May 2020 - present
Jacksonville, FL
  • Managed an Enterprise Multi-Domain Server Network with over 4000+ Servers.
  • Built\Deployed new virtual servers with high availability and clustering within VMware.
  • Managed desktop\server patching and application deployments.
  • Assisted in the setup and installation of a Netscaler Appliance.
  • Managed Active Directory and Group Policies for the organization.
  • Managed Veritas Backup appliance to ensure reliable backups and restorations.
  • Assisted in setting up a new NAS and migrating company shares (over 400TB) to new appliance and setup DFS for new shares.
  • Planned out and ran network cabling and fiber through the data center and setup new rack for equipment.
  • Lead multiple outage calls for various issues including DNS, expired certificates, server issues, and more.
Systems Engineering Data Center Database Backups DFS DNS Fiber Optics MS Active Directory NAS Netscaler Veritas VMWare Clustering
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System Engineer II
Insurance
Apr 2019 - Mar 2020
Jacksonville, FL
  • Managed an Enterprise Multi-Domain Server Network with over 8000+ Servers.
  • Built\Deployed new virtual servers daily with high availability and clustering.
  • Created new Standard Operating Procedures to increase team speed and accuracy.
  • Managed and deployed hundreds of government servers with strict security requirements.
  • Deployed patches and applications to over 8000 servers monthly using Microsoft SCCM.
  • Participated in DR exercises and helped overcome major issues during the process.
  • Trained new employees on processes and procedures of job role.
  • Worked with other teams (vmware, dns, backup, etc) to resolve underlining issues that were preventing projects from moving forward.
  • Worked with the monitoring team to resolve any issues that arose with operating systems.
  • Resolved compliance issues that were discovered by the EVMP team and Monitoring Teams.
  • Setup new servers to act as Domain Controllers, RDP, IIS, Exchange, and more.
  • Represented my team on multiple projects including moving and repairing executive data and revising automation processes.
  • Deployed and maintained multiple applications via PowerShell and PowerShell ISE
Systems Engineering DNS IIS PowerShell VMWare Compliance HA Patch Management MS SCCM Microsoft Exchange Microsoft Server Windows Server
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References
Average Rating

2 recommendations
Senior Systems Administrator (Team Lead)
Jun 2017 - Jan 2019
Jacksonville, FL
  • Managed an Enterprise Muti-Domain Server Environment with over 300+ Servers.
  • Worked with 3 VMWare Environments running 5.5 which I assisted updating to 6.5 running across 15 physical servers.
  • Installed and configured new Cisco and Sonicwall products at client sites including Meraki.
  • Consistently the top producer in terms of ticket resolutions and time to resolve.
  • Team Lead for the helpdesk team and the primary escalation path.
  • Designed and implemented Connectwise as a new PSA to increase productivity and billing.
  • Configured Sonicwall Firewalls, Cisco Firewalls/Switches, & Cisco VoIP Systems (8x8).
  • Work example would be designing an entire new environment to onboard a new hosting client which involved building and configuring new Domain Controllers (active directory, DNS and DHCP, On prim exchange server, Remote Desktop Gateway Server, 8 Terminal Servers, Fileserver (DFS), alone with customer application servers. All had to be HIPAA and PCI compliant.
  • Worked in Multi-Domain Infrastructure with each domain containing its own Domain controllers with Active Directory, Group Policies, DNS, DHCP, and more. Environments included, Production, Dev, UAT, IIS Web Hosting, Linux Webhosting (Webmin), and external client environments.
  • Worked with SCCM and SCOM to manage environment health and track server issues.
  • Setup new servers to act as Domain Controllers, RDP, IIS, Exchange, and CRM servers.
  • Managed multiple IIS servers which worked in tandem with SQL servers for client websites and other applications.
  • Deployed and maintained multiple applications via PowerShell and PowerShell ISE including On-Prim Exchange
  • As a Microsoft Partner we managed over 15 client’s Office 365 accounts.
  • Managed shared on-prim Exchange environment utilized by over 20 clients while keeping all of their OUs separated and controlled
Cisco DNS Firewall IIS Office 365 Project Management Switches VoIP HIPAA DHCP MS Active Directory MS SCCM PowerShell VMWare Microsoft Exchange Group Policy DFS System Administration PCI Connectwise Linux MS SCOM SQL SQL Server UAT CRM
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IT Manager - Network Administrator- Systems Administrator
Information Technology
Jul 2015 - Jun 2017
Jacksonville, FL
  • Redesigned network completely top to bottom with new hardware & networking scheme.
  • Implemented and rolled out new software to increase productivity.
  • Helped in development of a new IIoT product with machine learning capabilities.
  • Oversaw and directed the entire IT Department internally and for industrial customers.
  • Established VPNs with clients under strict security requirements to meet certain protocols.
  • Resolved issues related to the network functionality for multiple locations.
  • Setup & configured new Sonicwall firewall, Cisco switches, and Cisco VoIP system.
  • Built company website as well as additional new rollout product website.
  • Worked with Hyper-V Environment onsite as well as VMware at certain client locations.
  • Lead projects related to networking and system administration for multiple clients.
  • Setup new servers to act as domain controllers, RDP, SharePoint, and CRM servers.
  • Managed SQL Servers for CRM, SharePoint, and other in-house applications.
  • Deployed and maintained multiple applications via PowerShell and PowerShell ISE
Cisco CRM Firewall MS SharePoint Network Administration Project Management Switches VoIP System Administration PowerShell Hyper-V VPN SQL SQL Server VMWare
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System Administrator
Healthcare
Mar 2015 - Jun 2015
Jacksonville, FL
  • Responsible for configuring and implementing new Connectwise ticketing system.
  • Responsible for configuring and implementing new Labtech remote management tool.
  • Managed over 50 virtual Windows 2008 & 2012 servers in VMware.
  • Managed Citrix Xendesktop Server environment.
  • Managed SQL Server cluster housing dozens of application databases.
  • Managed multiple LAN & WAN environments over multiple physical locations.
  • Resolved issues related to the network functionality for multiple locations.
  • Managed multiple Sonicwall firewalls, Cisco switches, and Shoretel VoIP systems.
  • Established VPNs with local hospitals for radiology purposes.
  • Reduced overall reactive support needed through aligning best practices.
  • Worked with Nutanix server clusters in a data center environment.
  • Assisted in deploying Dell NAS system in the datacenter.
Cisco Citrix Firewall NAS Nutanix System Administration VMWare LAN WAN XenDesktop SQL Server Switches VoIP Connectwise Windows Server Data Center SQL Windows
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System Administrator
Information Technology
Oct 2014 - Feb 2015
  • Responsible for configuring and implementing new Connectwise ticketing system.
  • Responsible for configuring and implementing new Labtech remote management tool.
  • Managed over 50 virtual Windows 2008 & 2012 servers in VMware.
  • Managed Citrix Xendesktop Server environment.
  • Managed SQL Server cluster housing dozens of application databases.
  • Managed multiple LAN & WAN environments over multiple physical locations.
  • Resolved issues related to the network functionality for multiple locations.
  • Managed multiple Sonicwall firewalls, Cisco switches, and Shoretel VoIP systems.
  • Established VPNs with local hospitals for radiology purposes.
  • Reduced overall reactive support needed through aligning best practices.
  • Worked with Nutanix server clusters in a data center environment.
  • Assisted in deploying Dell NAS system in the datacenter.
Cisco Citrix Firewall NAS Nutanix System Administration VMWare WAN Windows VoIP Switches LAN XenDesktop SQL Server Connectwise Windows Server Data Center SQL
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System Administrator – IT Manager – Network Administrator
Professional/Consulting Services
Nov 2013 - Sep 2014
Jacksonville, FL
  • Oversaw and tended to four locations for technical support.
  • Redesigned and developed new SEO friendly websites to generate new business.
  • Managed & deployed new windows 2008/2012 servers.
  • Repaired employee computers and configured them for new employees.
  • Managed & Deployed new internet service with a new dedicated fiber system.
  • Configured and implemented Sonicwall firewall.
  • Redesigned the VPN system to new SSL VPN for remote employees.
  • Designed marketing materials such as brochures and business cards.
  • Managed Cisco VoIP system.
  • Cut costs of IT equipment and service by 40% by bringing them in house.
Cisco Firewall Network Administration Project Management System Administration VoIP VPN SSL Microsoft Server Technical Support Windows
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Analyst II – Help Desk Technical Support
Banking/Financial
Aug 2008 - Dec 2011
Jacksonville, FL
  • Responsible for correcting issues and maintaining proprietary financial and Microsoft software.
  • Developed new processes and software programs that were used to reduce overall call times of the service desk increasing the productivity that are still used today.
  • Played major roles in resolving several nationwide outages on several occasions.
  • Resolved over 100 random technical issues daily.
  • Experience working with ticketing systems for issues that required support from other teams.
  • Recognized for highest point of resolutions and lowest call times for two years.
  • Redesigned many procedures and common resolutions to chronic issues to increase productivity.
Technical Support
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References
Average Rating

1 recommendation
Edit Skills
Non-cloudteam Skill
Education
Associate's in Computer Networking Systems
ITT Technical Institute-Jacksonville, 2005 - 2007
Certifications
Microsoft® Certified Solutions Associate: Windows 10 (MCSA)
Microsoft, 2018
Microsoft Certified Professional
Microsoft, 2018
Skills
VMWare
2021
5
Cisco
2019
4
Firewall
2019
4
PowerShell
2020
4
Project Management
2019
4
SQL
2019
4
SQL Server
2019
4
Switches
2019
4
System Administration
2019
4
Technical Support
2014
4
VoIP
2019
4
CRM
2019
3
DNS
2021
3
Connectwise
2019
2
DFS
2021
2
IIS
2020
2
Microsoft Exchange
2020
2
MS Active Directory
2021
2
MS SCCM
2020
2
Network Administration
2017
2
VPN
2017
2
Data Center
2021
1
DHCP
2019
1
Group Policy
2019
1
HIPAA
2019
1
Hyper-V
2017
1
Linux
2019
1
Microsoft Server
2020
1
MS SCOM
2019
1
MS SharePoint
2017
1
NAS
2021
1
Office 365
2019
1
PCI
2019
1
Systems Engineering
2021
1
UAT
2019
1
Windows
2015
1
Windows Server
2020
1
Citrix
2015
1
Clustering
2021
1
Compliance
2020
1
Database Backups
2021
1
Fiber Optics
2021
1
HA
2020
1
LAN
2015
1
Netscaler
2021
1
Nutanix
2015
1
Patch Management
2020
1
PBX
0
1
SSL
2014
1
Veritas
2021
1
VLAN
0
1
WAN
2015
1
XenDesktop
2015
1