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Alexis
mrsrivers14@gmail.com
904-729-6083
10 years experience
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Summary

Experience
Jan 2014 - present
Jacksonville, FL
Coordinate with third parties /vendors for perfect execution of projects, Ensure all projects are delivered on-time, within scope and within budget, Develop a detailed project/plan to monitor and track progress, Report and escalate as needed, Develop spreadsheets, diagrams and process maps as needed.
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Virtual Customer Service Rep
Jan 2016 - Jan 2018
Seattle, WA
Demonstrated ownership to resolve challenging customer issues escalating when necessary, Demonstrated interpersonal skills with a diverse customer base, Check status of orders and tracking for customers, Assist customers with adding credit cards to accounts and deactivating credit cards from accounts when there is fraud against their account, Reprocess orders for customers who did not get their order the ?rst time Helped with refunds when a customer is unable to process a return or themselves.
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Jan 2012 - Jan 2013
Jacksonville, FL
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Edit Skills
Non-cloudteam Skill
Education
Westside High School 2004
Skills
Brightree
2020
1
Diamond
2020
1
Meditech
2020
1
Navinet
2020
1
Siebel
2020
1
Centrix
2018
1