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Sam
seapen@att.net
630-525-1140
Bolingbrook, IL 60440
Sr. Migration Project Manager
23 years experience W2
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Summary

  • Since 2006, Sam has been consulting to with Fortune 500 companies in various capacities.
  • He has accumulated this experience from learning and adapting to the various organizations business methodologies, project methodologies, technologies, working with Sr. Leadership teams, SME’s and business & technology teams.
  • Sam Eapen is an accomplished Program/project manager, business analyst, and program management experience.
  • Sam also has experience providing solutions to meet consumer/user needs while acting as a liaison between the business community and IT organization.

CORE COMPETENCIES

Business Portfolio

  • Global Shared Services
  • Quality Assurance
  • Banking & Finance
  • Procurement
  • Operations
  • Telecommunications
  • SOX
  • Health Care Service
  • Prescription & Pharmacy Regulations
  • Compliance
  • Mergers & Acquisitions
  • Integration
  • Divesture
  • Customer Service
  • Marketing
  • Corporate Training
  • Global Sales
  • Out-Scouring
  • Supply Chain
  • Help Desk/Call Center
  • Retail
  • Insurance
  • Program Management Office
  • Information Technology

IT Portfolio

  • Data Security
  • Infrastructure Operations
  • Large Data Migrations
  • Data Center Consolidation and Relocation
  • Complex Software Integrations
  • New Implementations and Upgrades Across Multiple Technology Platforms
  • Software Application Development Lifecycle
  • Network Security (User Authentication, Data Confidentiality/Encryption, Data Integrity, Firewalls)
  • Network Connectivity
  • Server Platforms (WIN, Unix, IBM),
  • Virtual Machines
  • Data Storage/Backup and Recovery
  • Active Directory
  • Enterprise Resource Planning (ERP) SAP, Oracle, Main frame home grown systems
  • Electronic Data Interchange (EDI)
  • IT -Sourcing

Experience
Sr. Program Manager
Information Technology
Nov 2019 - present
  • Project Impact:- WPP has signed deals with MS Azure, Google Cloud Platform & AWS.
  • Migrating Wunderman Thompson(WT) Azure Account & Subscriptions to Azure.
  • All cloud environments is being supported by Cognizant’s Management Platform.
  • Working closely with Cognizant & WT to reduce risk, access to application & data, assessment & remediation & onboarding activities specific to the Operational Groups Leads & their teams.
Program Management
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Sr. Migration Project Manager
Information Technology
Mar 2019 - Aug 2019
  • Project Impact:- Capital One is migrating from Legacy EDI (Enterprise Data Exchange) to EFG (External File Gateway) on AWS platform.
  • EFG is the “post office” into Capital One. As the gateway between internal applications and external vendors any data that need to come into Capital One from our partners/vendors as well as out bound files must go through EFG.
  • There are 2971 partners and 5841 routes to be migrated from on-premise environment to cloud.
  • Technologies: AWS, JIRA, Confluence, Google Suites, MS Office, MS SharePoint, MS Project
JIRA MS Project MS SharePoint Project Management
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Transformational IoT Sr. Program Manager
Information Technology
Jun 2018 - Feb 2019
  • Position Impact:-: Zebra Technologies current IOT platform is hosted on AWS and is migrating to Google Cloud Platform. With Google Cloud, Zebra is migrating onto a platform with newer technologies, stable platform, flexible velocity with IT and other Business Units.
  • Lead large scale operational initiatives Moving from AWS platform to Google Cloud.
  • Able to drive cross functional and complex workstreams.
  • Proactively manage portfolio of transformational initiative(process improvements, technology enhancements and implementations.
  • Develop strategies to solve complex challenges.
  • Work with stakeholders to identify process and technology improvements and develop roadmaps for implementations.
  • Technologies: AWS, Google Cloud Platform, Hadoop, Spark, Kubernetes, MS Office, MS SharePoint, MS Project
MS Project MS SharePoint Program Management Stakeholder Engagement
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Integration Program Manager
Information Technology
Apr 2017 - Dec 2017
  • Position Impact:-: Smithfield Foods Acquired Farmer John Foods in CA. This role is to Merge & Integrate Farmer John into Smithfield One SAP Platforms, Non-SAP Apps, Data Migration, Change Management, Installing IT Infrastructure (Installing LAN & WAN, Servers, Email migration, Communications, Wireless equipment, Laptops & Desktops) Installing Factory Equipment, Learning the new process & Training the new employees to use the SAP environment
  • The SAP towers involved are Order to Cash(OTC), Procure to Pay(P2P), Plan to Produce(PTP), Record to Report(RTR), Human Capital Management(HCM), CSC (Compliance, Security and Controls), EDI, LOG/TM (Logistics/ Transportation Management) OCM (Organizational Change Management) BA (Business Analytics), MDM (Master Data Management)
  • Technologies: HPALM, SAP
Change Management Program Management
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Integration Senior Program Manager
Information Technology
Sep 2016 - Mar 2017
Impact, TX

Position Impact:-: Tyco Retail Solutions, part of Johnson Controls, has announced the Merger & Integration of its ShopperTrak and FootFall businesses to form a single business unit that will go to market solely as ShopperTrak. There are 15 work streams that I am overseeing.

  • Involved with strategic direction in the Integration of CRM Retail Analytics Platform hosted by AWS.
  • Working with Product Management, Product Development, Development Team, Change Management Team, Engagement Team, Sales & Integration to Integrate into a single Data Analytics CRM Platform.
  • Develop integration or transformation plans that leverage best practices and are consistent with business case rationale
  • Work with business unit and functional leaders in initiative stages to identify issues during planning and develop a comprehensive integration or transformation blueprint.
  • Overseeing the Data Migration from Remedy platform to Salesforce
  • Access and manage combined business risks and potential opportunities for additional value
  • Lead cross-functional teams to execute plans
  • Support business units and support functions on activities
  • Assist in the development of clear, coherent, and timely communications strategies
  • Report on plan development and implementation
  • Measure and communicate results against goals and plan. Specific tasks that the individual will be expected to support

Technologies: JIRA, Confluence, MS Office, Clarity, Salesforce

Change Management CRM JIRA Product Management Program Management
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Program Manager/Change Management/Process Improvement
Information Technology
Aug 2015 - May 2016
Chicago, IL

Position Impact:- This position is working with the Global Data Management Group, Global Operation Data Warehouse team(GOLD) and PULSE. Pulse covers the entire scope of products traded globally by all Societe Generale clients. I was brought on to create a communication stream to the Business Executive Team on the accomplishments of the Global Data Group.

Project Manager

  • Acts as primary contact for the entire project
  • Takes ownership of the implementation and drives the program within the organizational structure
  • Responsible for providing a realistic assessment of the organization's readiness for change
  • Identifies and secures subject matter experts that can provide current state process details, departmental impacts

Change Management:

  • Responsible for developing Key Performance Indicators that will drive value to the Global Data Management Group
  • Provides insight and support to assist with clearly defining the change leadership strategy, understanding of organizational culture and communication style, history with change, anticipated reactions to change, adherence to established communication and change leadership protocols

Technologies: JIRA, Confluence, MS Office, Clarity

Change Management Data Warehousing JIRA Project Management
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Program Manager
Professional/Consulting Services
Mar 2015 - Jul 2015
Chicago, IL

Position Impact:- This position is part of the Enterprise Data Services Strategy & Governance organization that includes defining and ensuring all Data Quality Standards, Processes and Governance that are embedded and consistently applied across the organization. This position will contribute to the overall strategic direction for Enterprise Data Services. Among the services that EDS provides is Data Quality, Data Governance & Stewardship, Enterprise Data Warehouse, Data Security, Master Data Management & Data Delivery Services.

  • Contribute to the overall strategic direction for EDQ Operating Model, Implementation of IBM InfoSphere Platform.
  • The IBM InfoSphere contains these tools, Data Integration, Data Warehousing, Master Data Management, Data Governance, Data Analysis & Data Quality.
  • Participates in the development of the strategic direction for the Enterprise Data Quality including identification, development, and implementation of validation and compliance programs, policies and procedures.
  • Establish productive relationships with all levels in the IT organization, business functions, and with external partners.
  • Assists in the definition of the strategy for managing the quality function and executes on the approach to measure and manage progress towards key performance indicators.

Technologies: IBM InfoSphere Platform, MS Office,

Data Governance Data Warehousing Program Management
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Sr. Technical Project Manager
Information Technology
Jun 2014 - Feb 2015

Position Impact:- Lead the development of mission-critical Claim portals and web services supporting a SOA environment. Concurrently responsible for managing the Claim Systems Group, encompassing management of large scale client implementation and architecture projects as well as production support teams processing over 50 million claims annually within a Java/Weblogic/Oracle environment. Partner with executive teams, finance personnel and vendors to gather requirements, translate technology-business needs and create technical roadmaps, budgets, methodologies, timelines and goals utilizing both Waterfall and Agile methodologies.

  • Responsible for assigning resource responsibilities and developing a schedule to ensure completion of the project.
  • Conduct regular meetings with Technical/Agile teams to review the current status of the project, including technical, schedule and labor issues.
  • Creation of Release Strategy, Release Plan, Project Plan, Security and Risk Mitigation Strategies for software applications
  • Facilitation or Release Governance activities
  • Monitors team dynamic and team accountability related to delivery commitments
  • Responsible for definition, planning, execution and closure of major projects across multiple engineering teams
  • Experience with JIRA and using the tool for Scrum Events and KanBan boards

Technologies: JIRA, Clear Quest, Google Doc, SharePoint, Oracle Fusion WebLogic, Apache SOLR, Pentaho, Amazon Web Services

Agile Methodology JIRA MS SharePoint Project Management Project Planning Requirements Gathering Scrum Waterfall
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Infrastructure Technical Operations PMO & Program Manager
Information Technology
Jun 2012 - May 2014

Position Impact:- Overseeing Divesture of Infrastructure projects and working with the different teams to help with the Divesture of HSBC Credit Card Division to Capital One Financial. Managed the projects to logically separate the Credit Card division to Capital One and it’s appropriate IT assets (applications, systems, security, storage, etc) during the transition period of the acquisition. Highly visible position and help set process for Onboard and mentor new Consultants.

  • Program Manager to help manage the IT Infrastructure portfolio. These projects range from full-cycle Infrastructure delivery projects to vendor management projects.
  • Assist in the development of new processes and help establish PMO governance procedures within Infrastructure PMO.
  • Successfully lead multiple, concurrent, complex infrastructure projects through all phases of the project management life cycle. Demonstrated leadership presence including the ability to effectively communicate complex issues to management.
  • Build and maintain effective relationships and communicate across all levels of the organization, negotiate and influence across groups, and build consensus.
  • Present status reports to Steering Committees and the Executive Leadership Team.
  • Controls resource scheduling, allocation and utilization and thus is responsible for providing what-if scenarios related to project prioritization and portfolio management.
  • Setting goals and objectives for work efforts with project team members.

Technologies: CA Clarity PPM tool, MS SharePoint, Lotus Notes, MS Office, Data Center Migrations/Updates, Cisco Communications, Firewalls, Citrix, IBM WebSphere, Call Centre Communications, SQL DB, Oracle, Sever Platforms

Cisco Citrix Data Center Firewall MS SharePoint MS Visio PMO Program Management Project Management
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Program Manager
Jun 2011 - May 2012
Holding Corporation Program Manager Position Impact:
  • Overseeing the On-boarding of an Off-shore vendor that will provide Sears with Service, Support and Maintenance for over 1000 applications. Introduced Sears the ITIL/ITSM framework. The ITIL/ITSM process that were Re-installed are, Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management.
  • Accountable for managing the relationship between Sears I&TG and TCS and is responsible for managing and monitoring overall vendor performance, communicating service needs, collecting vendor support and technology roadmaps.
  • Managing TCS performance and making recommendations to Leadership for vendor service improvement initiatives.
  • Review and analyze the effectiveness and efficiency of outsourced vendor management processes and procedures, and recommend strategies for enhancing these processes with IT Infrastructure Library (ITIL) best practices.
  • Ensure the ITIL-based Service Management process is followed and adoption of best practices across I&TG. IT Engagement & Delivery Team Manager SEARS Holding Corporation
  • Loyalty Marketing Position Impact:
  • I'm responsible for overseeing teams working closely with the internal and external teams to manage large scale initiatives that provide new functionality and services to our Shop Your Way Rewards Loyalty Program. Responsibilities include variety of roles (requirements analysis, functional design, release planning, integration testing) and working with 25 different groups.
  • Managed the planning, execution & on time Implementation and delivery of the projects, in a fast paced environment.
  • Vendor relations:
  • Working closely with various vendors whose services & products are currently utilized at SHC
  • Lead projects from initial idea through business requirements gathering, design, estimating and approval.
  • Followed the ITIL process for Release management Technologies: 5 POS systems, CDW, BI, different Vendors (Epsilon), Online Business, POS QA, Mainframe, CICS, Work Lenz PMO tool
Change Management Configuration Management Incident Management PMO Problem Management Program Management Quality Assurance Release Management Requirements Gathering
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Engagement Manager/IT Project Manager
Information Technology
Feb 2011 - Jun 2011

Project Impact: - Working with the Baltimore City Public School (BCPS) to install Hyperion Planning and Budget tool, OBIEE, Oracle Data Integration and Oracle HRMS tool. Manage the relationship with the customer’s technology team and customers’ executive leadership, including the CIO, CFO, CEO, Business Sponsor, vendor and technical team.

  • Lead account planning and budgeting; mobilize and guide offshore/onshore teams; define structure and content for services offered; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; adhere to Service Levels, manage engagement economics; manage engagement risk.
  • Effectively create selling proposals, RFP response documents, and statements of work.
  • Client Management: Manage day to day interactions with executive clients and sponsors, Develop relationship with existing engagements to help build strong team by expanding across departments and divisions.

Technologies: Oracle E-Business Suite, Oracle BI/DW, Oracle Agile PLM, Hyperion Public Planning and Budgeting Tool, Oracle HRMS

Agile Methodology MS Visio Project Management RFP
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Project Manager
Apr 2010 - Dec 2010
Naperville, IL
Project Impact/Challenges: OfficeMax Everywhere is providing scalable capabilities to sell products and solutions to other retailers in domestic and international markets. Managed delivery of solutions for the supply chain in distributing OMX products The Program tracks that I am responsible for are the 1.Reporting 2.Forecasting 3.Allocation 4.Vendor Management Inventory 5.EDI Suite Management of the labor budget and forecasting for internal, external, onshore, and offshore resources for successful delivery of solutions for the third channel developed in distributing OMX products.
  • Management of internal, external, onshore, and offshore resources for successful delivery of solutions.
  • Provide a single point of contact for the project and assuming responsibility for deliverables
  • Partner with other areas of organization to understand dependencies and any potential impacts to the project timeline
  • Full suite of EDI capabilities. EDI 852 is the corner stone to customer data exchange and allow future reporting. Technologies: TIBCO, SAP, RACE IBM Web Sphere ETL, EDW Oracle 12g, RACE (Contract Order Management Application), JDA Manugistics, Business Objects BI, Clarity PMO, MS Visio, MS Project, MS Office, MS SharePoint, Sr. Business Analyst
Business Analysis MS Project MS SharePoint MS Visio PMO Project Management
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Sr. Business Analyst
Information Technology
Jun 2009 - Sep 2009
Rosemont, IL

Project Impact/Challenges: The current customer rebate process is de-centralized without consistent procedures from division to division. The accuracy, completeness, and validity of rebates paid to customers have been deemed a key control point issue in Sarbanes-Oxley compliance. All levels of accounting, finance, forecasting and sales information now appear on spreadsheets which is not scalable. This is a process automation project involving multiple teams.

  • Assist in business process redesign and documentation as needed for new technology. Analyze business partner's operations to determine opportunities to automate processes and functions if applicable.

Technologies: Java, Oracle 12g, MS Visio, MS Project, MS Office, MS SharePoint,

MS Project Project Management Business Analysis Compliance
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Pharmacy Operations
Information Technology
Feb 2008 - Mar 2009
Bannockburn, IL

Project Impact/Challenges: Responsible for end-to-end ownership of workflow process improvement strategic and IT automation projects within a three-year approved roadmap for Pharmacy Mail Order Claim Services. Establishing process improvement charter; implementation of benchmarks; the development of metrics and the management of the scope and requirements analysis phase of the Pharmacy Services portfolio of projects. Handled Projects from the following three business segments: Mail order ERP(Claim logistics of prescriptions), Premium billing and Member Accounts Receivable. Participate in program design, code walkthroughs and acceptance testing phases.

  • Lead meetings with senior management stakeholders for status updates, change-orders, year-two project planning activities of multiple/concurrent projects.
  • Identify business, operational and technical tasks, scope, time constraints and task interdependencies.
  • Facilitate requirement walk-through and create formal project requirements document. Facilitate design reviews.

Technologies: Java, EDI, Web Sphere process server, Oracle 10g, HTML, JavaScript, Mainframe Cobol, CICS, DB2, MS Project, MS-Office., MS SharePoint 2007, MS Visio 2003, SAP Inventory Controls and FICO, Mercury PMO tool.

No skills were added
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Project Manager - Business Process Engineering
Information Technology
Jan 2007 - Dec 2007
Northbrook, IL

Project Impact/Challenges: NRG is a multi-faceted program involving multiple departments/regions within Allstate. Engaged to assist initiative to improve agency business process, reduce expenses and to drive agency growth. Was engaged to assist with a four-phased C-level sponsored Agency Technology Strategy program initiative to improve agency business process, Property and Claim GUI system used by agents, reduce expenses and to drive agency growth.

  • Area of responsibility is the conversion and future process to an Agency Owned Technology environment, developed and managed project plans, identified and documenting business requirements, meeting facilitation, business process engineering, development of process flows, communication and education materials.
  • Assisted the business managers for Allstate’s Independent and Dedicated Agency Distribution Network of 15,000 agents, to create business workflow process and models, as well as contributed to the development and documentation of standards and guidelines for the enterprise practice and change management plans for other cross-organizational operations within the Allstate organization.

Technologies: WebSphere, Citrix, HTML, JavaScript, Oracle, SAP FICO, MS Project, MS-Office, MS Visio, MS SharePoint, CA PMO Clarity.

Change Management MS Project MS SharePoint MS Visio PMO Project Management Project Planning
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Project Manager
Information Technology
Apr 2006 - Dec 2006
Chicago, IL

Project Impact/Challenges: Consulted on development of several E-commerce initiatives and acted as intermediary between Marketing and Offshore IT Team

  • Engaged with a cross functional team, from development, marketing, IT and customer service personnel.
  • Accountable for Use Cases, Process flows diagrams, Sitemaps, User/Task Analysis, creating wireframes and prototypes.
  • Managed technical relationship with developers and architects and bridged communication between Business users

Technologies: .NET, HTML, JavaScript, DB2, MS Project, MS-Office, MS SharePoint, MS Visio *

MS Project MS SharePoint MS Visio Project Management
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Project Manager
Information Technology
May 2005 - Mar 2006

Project Impact/Challenges: Responsible for managing concurrent IT projects or phases of a larger IT project under the guidance of the Program Manager, including project planning, execution and P&L responsibility. Was the “point-of-contact” on issues affecting project teams and improved, reengineered and educated NALCO on a standardized process.

  • Aided NALCO in implementing a global service desk following ITIL/ITSM framework and SOX compliant and implementing new security procedures using HP OpenView with Oracle.

Technologies: MS Project, MS-Office, MS SharePoint, MS Visio, PeopleSoft, HP OpenView,

Project Management MS Project MS SharePoint MS Visio Program Management Project Planning SOX
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Systems Administrator
Insurance
Jul 2001 - May 2005
Naperville, IL

Project Impact/Challenges: Consulted on development of several E-commerce initiatives and acted as intermediary between Marketing and Offshore IT Team

  • Engaged with a cross functional team, from development, marketing, IT and customer service personnel.
  • Accountable for Use Cases, Process flows diagrams, Sitemaps, User/Task Analysis, creating wireframes and prototypes.
  • Managed technical relationship with developers and architects and bridged communication between Business users

Technologies: .NET, HTML, JavaScript, DB2, MS Project, MS-Office, MS SharePoint, MS Visio

MS Project Program Management
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Program/Product Manager
Information Technology
Jan 1999 - Jul 2001

Project Impact/Challenges: Managed the Product launch & life cycle for the Enhanced Media Resources Server; a Telecom Media Server product line from proto-type/field-testing and the phasing out of the Compact Service Node, and coordinated with cross-organizational resources.

  • Highly visible fundamental role as liaison between Project Management, Account Management, Program Management, Vendor Management, Customer Service, Sales, Marketing, R&D & Manufacturing.
  • Responsible for monitoring and allocating budgetary funds to product development organizations (SDLC) to design and build revenue-generating features. This included working closely with customers and internal departments to define and drive all product requirements to support the overall business objective.
  • Managed SDLC budget of $12 million for the eMRS and was responsible for 25 different software features that were available on the eMRS product.
  • Managed budget of $12 million and during the “Telecom Bust” of 2001, the budget was cut by 50%, and was responsible for bringing the product to market, accountable for internal and external negotiations, communicating with all responsible parties involved.

Accomplishments:

  • Managed one of the "flag-ship" products in a business unit experiencing 20% year over year revenue growth. Led cross-functional team to manage the enhanced Media Resources Server R&D budget of $15M.
  • Developed multiple pricing strategies including Value Based & Pay As You Grow (for both HW & SW) - consistent with business unit's strategic pricing framework.
  • Successfully led an effort to decrease Order to Ship intervals from 6 weeks down to 2 weeks including integration and testing of the product.
Account Management MS Visio Program Management Project Management SDLC
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Edit Skills
Non-cloudteam Skill
Education
Master's in International Business
Johnson & Wales University
Bachelor's in Business Administration
Johnson & Wales University
Certifications
Project Management Certification DePaul University
Project Management Professional Certification Training completed/Exams Pending
Project Management Institute
Microsoft Certified System Engineer (MCSE)
Skills
Program Management
2021
12
Project Management
2019
9
MS Project
2019
8
MS Visio
2014
7
MS SharePoint
2019
6
PMO
2014
4
Change Management
2017
3
Account Management
2001
2
JIRA
2019
2
Project Planning
2015
2
SDLC
2001
2
Agile Methodology
2015
1
Cisco
2014
1
Citrix
2014
1
Data Center
2014
1
Data Warehousing
2016
1
Firewall
2014
1
Requirements Gathering
2015
1
Application Development
0
1
Business Analysis
2010
1
Compliance
2009
1
Configuration Management
2012
1
CRM
2017
1
Data Governance
2015
1
Incident Management
2012
1
Problem Management
2012
1
Product Management
2017
1
Quality Assurance
2012
1
Release Management
2012
1
RFP
2011
1
Scrum
2015
1
SOX
2006
1
Stakeholder Engagement
2019
1
Waterfall
2015
1