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Vijay
maddulavijay111@gmail.com
863-225-3109
Lakeland, FL 33801
ServiceNow Developer /Admin
10 years experience W2
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Summary

A Qualified IT Professional with 8+ years of experience including 6+ years of hands on experience in the ServiceNow developer and administrator, IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow).

  • Experience developing ServiceNow applications from business requirements and technical design documents.
  • In-depth knowledge of the technical ITSM implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Knowledge Management, Reporting, Discovery and Integrations, Asset Management and service Catalog.
  • Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data policies, Client scripts.
  • Functional knowledge and implementation experience of ITIL frameworks.
  • Extensive experience of integrating Service Now with third party tools and implementation of SOAP and REST API.
  • Created a responsive service catalog for accessing real time data on the Portal.
  • Created new service Catalog items, order guides, record producers and modifying the existing ones as per user needs.
  • Installing MID Servers and scheduled discovery to find devices in the network.
  • Experience in working with Content Management System (CMS) using Jelly Script and UI Macros
  • Expertise in doing CMDB bulk data, load data reconciliation with the help of transform map and transform script.
  • Developed PPM/PPM training materials and procedures Manu.
  • Worked on PPM Resource Management, Demand, agile managements.
  • Extensive experience of integrating ServiceNow with 3rd party tools with SOAP and REST services
  • Experienced in different custom applications for automating the business processes of customer.
  • Experience in GRC solutions Business Risk, managing performance, decision .
  • Experienced in complex transform scripts in transforming the data into the SNOW database.
  • Expertise in participating in Test with QA lead and other team members.
  • Strong Experience in Design, Development and Execution of Test cases, Test Scenarios and Automated Scripts.
  • Designed Workflows, along with standard Workflow templates which can be reused.
  • Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills
  • Able to proactively follow up with the user and other support teams to provide timely Services.
  • Highly motivated team player with good written and verbal communication skills.

Technical Skills:

ITIL

ITSM, ITIL, Service Now, CMS, BMC Remedy and LDAP

Programming Languages

Java, C, C#, HTML, CSS, Java Script, jQuery, SQL, PL/SQL Angular Js.

Software Methodologies

SDLC, Waterfall, Agile, Scrum

Databases

Oracle 8.x/9i/10g/11g, MySQL, SQL Server

Database Tools

SQL Client, TOAD, SQL Developer

Web/Application Servers

IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

Experience
ServiceNow Developer /Admin
Information Technology
Apr 2018 - present
Lakeland, FL

Responsibilities:

  • Responsible for ITSM implementation and administration of Incident Management/Problem Management/Request Management/Configure Management.
  • Built script includes, transform scripts, client scripts, scheduled scripts and Business Rules.
  • Created standard workflows which are being re-used and propagated and handled many custom events.
  • Developed script on server side and client side for BUSSINES RULES, UI POLICIES, UI ACTIONS, and UI MACROS & CLIENT SCRIPTS.
  • Worked on Orchestration tool setting up Mid servers, workflows and prerequisite.
  • Worked on Agent Workspace, Service Level Management, Asset and cost (ITSM Suit).
  • Familiar with ServiceNow admin activities which involves Group, User Administration, Approvers, Support Groups, Sites, Production Categorizations, and Templates
  • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.
  • Worked on Automated Test frame works (ATF).
  • Creating database views to pull the reports on variables which are being used by catalog items.
  • Creating the UI pages to use them in catalog items, implemented using UI scripts.
  • Configured multiple forms for Asset module using Configuration Management Database.
  • Resolving typical Users access and roles issues by checking active directory and users table.
  • Worked on Service mapping application discovery all business Service in our Organization and build Comprehensive map all the devices application and configuration.
  • Worked on Service mapping map dependence based on a Connection b/w devices and application refer as (Top down mapping)
  • Worked on APM (Application Portfolio management) which helps assess to portfolio and worked on Capability map gap.
  • Have good knowledge on APM Plan and execute & Guided setup.
  • Worked on Top down mapping which helps immediately see the impact in business.
  • Worked on Service Portal Creating widgets, Service Catalog, and knowledge articles.
  • Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
  • Worked on Integration Bi
  • direction integration Servicenow to Servicenow, and integration with Third Part tool Zenoss, Fire eye.
  • Integrated ServiceNow with third party applications using REST web service.
  • Project Management of ServiceNow system which includes restoring database to current system, upgrading to latest version of servicenow, and setting up and configuring Autodiscover/MID Servers.
  • Created transform maps both automatic field mapping and scripting
  • Worked on Agile maintain hybrid projects on one platform.
  • Have good work experience on APM how to maintain business apps and business functions they support.
  • Worked on Amp Key services like HR, ITSM.
  • Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
  • Documented all implementations and best practices defined within team. Environment: OSC, ServiceNow [New York, Madrid], JavaScript, XML, HTML, Windows, UNIX, SQL*Plus, Mid server.
Agile Methodology Client Scripts HTML JavaScript JDBC MS Active Directory Project Management REST ServiceNow Servicenow Admin Servicenow Developer Siebel SQL UI UNIX XML Application Configuration Automated Testing Configuration Management
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ServiceNow Developer
Information Technology
Jun 2016 - Apr 2018
Louisville, KY
Responsibilities:
  • Worked on Orchestration to automate the top and frequently used service requests.
  • Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.
  • Coordinated ServiceNow environment/form back-end customizations. Notified clients and updated documentation.
  • Worked on ServiceNow Performance Analytics Application.
  • Performed testing in ServiceNow DEV, UAT and Post implementation validation of IT Service Management releases.
  • Worked on business requirements and technical specifications for ITSM platform
  • Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.
  • Driving use case development for test scripts to be used during UAT
  • Responsible for providing analysis of problems and resolutions or fixes for the production issues related to ServiceNow platform within the Service Level Agreement. Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
  • Created data sources and loaded the ServiceNow tables with different data formats.
  • Created transform maps both automatic field mapping and scripting.
  • Integrated Fire eye tool with ServiceNow using Email integration i.e. inbound actions scripting.
  • Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
  • Documented all implementations and best practices defined within team.
  • Created the version application, the Project application creates a new record in the Portfolio Project table and adds this record to the Portfolio View.
  • Investigated performance issues, learn troubleshooting tools, and use system logs to find issues.
  • Support Business departments by coordinating Moves, Additions and Changes with IT Services and Facilities.
  • Created the Performance Analytic dashboards, widgets for users to see the appropriate data.
  • Loaded Assets and Configuration Items, Created relationships between Cis and Assets
  • Involved in working with CMDB, populating CMDB by importing the data of IT assets into the system.
  • Responsible for mentoring peers and junior curriculum developers in ServiceNow platform Environment: ServiceNow (London, Kingston), Performance Analytics Asset Management Windows 11, XML, UNIX.
Asset Management JavaScript ServiceNow Servicenow Developer Siebel XML UAT
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ServiceNow Developer/Admin
Information Technology
Nov 2014 - May 2016
Service Developer Project Description: Maintaining and updating the database with new customer information. Involved in enhancing and modifying the web page configuration and content in accordance to the business needs. Integrations with other systems and tools and supervised upgrades. Responsibilities:
  • Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans.
  • Created functional and technical specifications documents for various Service Now modules.
  • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
  • Coordinated the instance upgrade activities.
  • Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.
  • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.
  • Worked on UI Macros to create pages as templates on requirement from the stakeholders.
  • Configured multiple forms for Asset module using Configuration Management Database.
  • Resolved typical Users access and roles issues by checking active directory and users table.
  • Created database views to pull the reports on variables, which are being used by catalog items.
  • Created the UI pages to use them in catalog items, Implemented-using UI scripts.
  • Created Knowledge articles to document the steps in creating the catalog items.
  • Worked on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
  • Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.
  • Wrote script includes invoking them in reference qualifiers or variable scripting. Environment: Service Now, Web services, SOAP, XML, HTML, ITIL, and SCRUM.
CSS HTML JavaScript MS Active Directory Scrum ServiceNow SOAP UI WebServices XML Change Management Configuration Management Database Maintenance Database Upgrades ITIL
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Full Stack Developer
Information Technology
Feb 2012 - Dec 2012
Miami Lakes, FL
At Bank United, we believe our suppliers should reflect the rich diversity of the communities we serve. A more inclusive supply chain helps Bank United identify products and services that are timely and relevant. That's why we're committed to identifying and doing business with qualified firms from all segments of the community including those owned and operated by minorities, women, military veterans, people with disabilities and other historically underrepresented groups. Responsibilities:
  • Involved in the Complete Software development life cycle (SDLC) to develop Model View controller-based application-using Core Java (OOPs, Multithreading, JDBC, Spring MVC, hibernate and Restful Services).
  • Involved in Planning, Requirements gathering, Design & Development of the project and followed Agile Development Life Cycle.
  • Developed cloud service for IoT platform of Smart Bed, added additional features and updated UI on web service by using technologies including Java, HTML, CSS, PHP, MySQL, XSD, Spring, Camel frameworks and Maven etc.
  • Extensively worked on memory leaks, push notifications, Multithreading, multiple screen support, accounts and sync on Android devices.
  • Developed Micro Services for the Bank Debit Card team using Spring Boot and Java 8.
  • Uncovering and consuming the administrations to the downstream applications utilizing Apache CXF and Apache Camel and accomplished incorporation between applications utilizing Apache Camel.
  • Worked on Cert-Pining for enhancing security with HTTP and SSL and Safety Net to get access to Google services
  • HP PPM Integration with Agilent Project Management System.
  • Mapping of the process over the various HP PPM modules as required.
  • Worked on React JS Virtual Dom and React views, rendering-using components, which contain additional components, called custom HTML tags.
  • Used React JS for templating for faster compilation and developing reusable components.
  • Managing Mongo databases using MMS monitoring tool.
  • Used Maven as the build tool and Tortoise SVN as the Source version controller
  • Used SOAP UI for testing the SOAP input and output messages.
  • Reviewed the code to maintain the code quality. Did Code profiling and used J Profiler tool documented recommendations for best practices. Environment: Html, CSS, JavaScript, Glide Script, Mongo DB, Node.js, Express.js, configure Maps, jQuery, Angular JS, Spring MVC, JSP.
Agile Methodology Android AngularJS Apache CSS Express.js Glide Scripts Hibernate HTML Java JavaScript JDBC jQuery Maven MongoDB MVC MySQL node.js PHP Project Management React.js SOAP Spring Spring Boot SVN UI XSD HTTP
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Non-cloudteam Skill
Education
Skills
JavaScript
2021
6
ServiceNow
2021
5
XML
2021
5
HTML
2021
4
UI
2021
4
Configuration Management
2021
3
MS Active Directory
2021
3
Servicenow Developer
2021
3
Siebel
2021
3
Agile Methodology
2021
2
CSS
2016
2
JDBC
2021
2
Project Management
2021
2
SOAP
2016
2
Application Configuration
2021
1
Asset Management
2018
1
Automated Testing
2021
1
Change Management
2016
1
Client Scripts
2021
1
Database Maintenance
2016
1
Database Upgrades
2016
1
ITIL
2016
1
REST
2021
1
Scrum
2016
1
Servicenow Admin
2021
1
SQL
2021
1
UAT
2018
1
UNIX
2021
1
WebServices
2016
1
Android
2012
1
AngularJS
2012
1
Apache
2012
1
Apache Tomcat
0
1
BEA WebLogic
0
1
C
0
1
C#
0
1
Express.js
2012
1
Glide Scripts
2012
1
Hibernate
2012
1
HTTP
2012
1
IBM WebSphere
0
1
Incident Management
0
1
Java
2012
1
jQuery
2012
1
Maven
2012
1
Microsoft Excel
0
1
MongoDB
2012
1
MVC
2012
1
MySQL
2012
1
node.js
2012
1
Oracle
0
1
PHP
2012
1
PL/SQL
0
1
Quality Assurance
0
1
React.js
2012
1
SDLC
0
1
Spring
2012
1
Spring Boot
2012
1
SQL Developer
0
1
SQL Server
0
1
SVN
2012
1
Test Case Preparation
0
1
TOAD
0
1
Waterfall
0
1
XSD
2012
1