A Qualified IT Professional with 8+ years of experience including 6+ years of hands on experience in the ServiceNow developer and administrator, IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow).

• Experience developing ServiceNow applications from business requirements and technical design documents.
• In-depth knowledge of the technical ITSM implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Knowledge Management, Reporting, Discovery and Integrations, Asset Management and service Catalog.
• Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data policies, Client scripts.
• Functional knowledge and implementation experience of ITIL frameworks.
• Extensive experience of integrating Service Now with third party tools and implementation of SOAP and REST API.
• Created a responsive service catalog for accessing real time data on the Portal.
• Created new service Catalog items, order guides, record producers and modifying the existing ones as per user needs.
• Installing MID Servers and scheduled discovery to find devices in the network.
• Experience in working with Content Management System (CMS) using Jelly Script and UI Macros
• Expertise in doing CMDB bulk data, load data reconciliation with the help of transform map and transform script.
• Developed PPM/PPM training materials and procedures Manu.
• Worked on PPM Resource Management, Demand, agile managements.
• Extensive experience of integrating ServiceNow with 3rd party tools with SOAP and REST services
• Experienced in different custom applications for automating the business processes of customer.
• Experience in GRC solutions Business Risk, managing performance, decision .
• Experienced in complex transform scripts in transforming the data into the SNOW database.
• Expertise in participating in Test with QA lead and other team members.
• Strong Experience in Design, Development and Execution of Test cases, Test Scenarios and Automated Scripts.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning, Possess excellent communication, project management, documentation, interpersonal skills
• Able to proactively follow up with the user and other support teams to provide timely Services.
• Highly motivated team player with good written and verbal communication skills.

Technical Skills:

ITIL

ITSM, ITIL, Service Now, CMS, BMC Remedy and LDAP

Programming Languages

Java, C, C#, HTML, CSS, Java Script, jQuery, SQL, PL/SQL Angular Js.

Software Methodologies

SDLC, Waterfall, Agile, Scrum

Databases

Oracle 8.x/9i/10g/11g, MySQL, SQL Server

Database Tools

SQL Client, TOAD, SQL Developer

Web/Application Servers

IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat