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Muhammad
Muhammad.Salem1@gmail.com
919-396-4132
Raleigh, NC 27699
Sr. Project / Program Manager – Enterprise Cloud Services / Security & Big Data
18 years experience W2
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Summary

Sr. Technology Project/Program Management Scrum Master with over 20 years of experience in various technology areas mostly in the Financials and Healthcare verticals with a focus on large scale Data Center Migrations/Transformations, Public and Private Cloud Migrations and Provisioning, Enterprise Business Applications (Deployments/Upgrades, Decommissions) with $10+ million budgets. Healthcare Infrastructure Audits/ Compliance (DC footprint and Cloud Service Life Cycle Management), MMIS Title 19, HIPAA standards, SOC2, GRC and NIST frameworks. Hadoop / Big Data, Healthcare best practices. Data Centers, IT Security, Public and Private Cloud provisioning (Microsoft Dynamics 365 for desktop, tablet and mobile, CRM, HR Systems (HCM), Salesforce, ServiceNow, Cloud Storage, HP, OpenStack 2.x, OpenShift 3.x, Kubernetes, Chaos Engineering with Gremlin, AWS and Azure). IAM and MFA, Virtual Environments (VMWare, MS Hypervisor). ITIL, Scrum, Agile (SAFe) and SDLC.

Technology areas and systems

  • Dynamics 365 (AX and NAV) with Office 365 (Complete Office Suite including SharePoint) Migrations from On-Premise to Cloud (SaaS)
  • Network and Web Vulnerability / Penetration Testing and Certification with HIPAA security standards
  • IAM, MFA (Multifactor Authentication) Software and Hardware
  • Data Center Migration / Digital Transformation and Workload Placement (Space, Power, Network)
  • Operating Systems (Windows Server, Linux, Unix, Midrange, HP Superdomes)
  • Storage Services: HP 3PAR, EMC, IBM, Hitachi
  • VMWare DC and ESXi infrastructure and VMWare Cloud
  • AWS SaaS, PaaS, IaaS, AMIs, Storage, Load balancers, Zoning, EC2 Compute Instances
  • HIPAA Security and Data Management
  • Hospital and Insurance companies IS (HMIS and HIIS)
  • ITIL Standards, Waterfall, SDLC and Agile Project Management Methodologies
  • Software Development; MSSQL, Oracle, MS .NET, Microservices, Apache Tomcat and PHP
  • CA Clarity Project Management and MS Project Office
  • Kronos, ADP Vantage and Enterprise HCM, PeopleSoft, Salesforce, Oracle
  • Smartsheets for project reporting, dashboards, team collaboration and project planning

Experience
Sr. Project Manager – Architecture Services
Healthcare
Jun 2019 - Oct 2019
  • Working for the Hospital System and Medical University on a short term contract managing 3 major initiatives. A large Desktop upgrade effort from Windows 7 to Windows 10 (22,000+ devices), a 4,000+ Thin Client devices conversion from Windows 7 to HP Linux (ThinPro) and 2 Horizon VDI environments upgrade from Windows 7 to Windows 10.
  • Lead technical teams from Engineering Architecture, IT Security and Desktop Services through the Analysis, Design, Planning and Execution phases.
  • Establish and report to management and team members on critical path and major milestones to ensure high-level commitments are establish throughout the project timeline.
  • Establish new and modify existing workflows and swim lanes to fit the project execution model and ensure a clear communication plan is in place to facilitate workflow handoffs with all involved teams and leadership approvals.
  • Work with applications’ support leaderships on harmonizing their efforts alongside Engineering and Desktop Architecture to establish junctures in the timeline in an effort to prevent clashes and proper applications deployment and upgrades before or after as appropriate to prevent limiting or affecting patient facing clinical applications’ functionality as a result of the upgrades.
  • Work with IT Security to establish appropriate procedures for user moves between GPOs during Home Folders and MyDocument redirection efforts between old and new Network Storage.
  • Report issues and risks and their ownership to management and escalate items when appropriate to ensure focus and priority to prevent them from negatively affecting the projects’ critical path.
  • Provide weekly Status Reports and Executive Summaries detailing progress, completed items and upcoming milestones for transparency and visibility so that everyone is informed of where the projects stand.
  • Work with Corporate Communications to establish End-User Department Management to keep them informed of expectations, their responsibilities and timeline when their areas are scheduled.
Project Management Database Upgrades Application Deployment Linux
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Technology Program Manager - Cloud Services
Oct 2018 - Apr 2019
Morrisville, NC
  • Provide oversight for two major cloud programs (Cloud Migration OpenStack 2 to OpenShift 3 and Cloud Native Transformation). Both large infrastructure projects/programs target 1,850 business application areas for the migration and 3,561 application areas for Cloud Native Transformation for desktops and mobile enabled applications. Special focus on Security, MFA, Audits / Compliance and Product Lifecycle Management during transformation efforts.
  • Work with SRE on Root Cause Analysis and create service tickets in Jira and ServiceNow to document, track, report and resolve all customer applications and cloud platform issues.
  • Drive Service Excellence by work with Service Reliability Engineering (Ops) teams and the office of Service and Procedure Excellence teams to define what makes an application Cloud Native through Service Decoupling and Resilient Infrastructure Designs.
  • Formulate monthly chargebacks for Cloud Service Consumptions in line with agreed upon SLAs, Number of containers, Data Center (regions) and other service related factors having specific business functions.
  • Collaborate with onshore and offshore Design and Support Engineering to provide documentation and communications targeted to application owners and service managers in support and education of their specific areas to aid in smooth uninterrupted migrations.
  • Design Dynamic Dashboards using Smartsheets to provide accurate migration activities, dates, Service areas and other KPIs to serve as a source of truth for all technical and service executives for everything pertaining their migration activities and performance.
  • Resolve and escalate where appropriate, issues and risks pertaining migrations to help bring the right focus from third-party vendors and address the open support cases and bring them to a successful closure.
  • Meet with technical areas staff members to provide guidance and assistance when needed to address any concerns ambiguities or any other matters pertaining to their application areas and provide appropriate resolutions or documentations to ease their burden and set them on the right tracks to a successful migration.
  • Meet on a regular basis with Support Engineering (SE and SRE) to make sure they have a good understanding of the number of application areas moving and ensure they have the right amount of staff members to cover any area if and when needed during migration windows.
  • Provide Service Executives with weekly reporting on their specific areas with a dashboard and address any concerns, issues, risks that may need their attention or assistance to help their teams succeed.
  • Work side by side with Engineering on defining optimum Cloud Native state in Kubernetes container platform deployments by aligning Micro-Services configurations with best of the bread deployment tools and chaos engineering and testing methodologies.
Auditing Data Center Desktops JIRA Microsoft Excel Program Management Compliance Life-cycle Management Reliability Engineer ServiceNow
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Sr. Project Manager III - IT Risk and Security Domain
Jul 2017 - Jul 2018
Cary, NC
  • Manage multiple large IT and business ITRS projects in areas of Cloud Security (CASB) using Cisco CloudLock, Database Monitoring and Security (SonarG and IBM Guardium), CyberArk Privileged Access and Identity Governance & Administration (Access Central) using GRC controls and NIST standards. O365 and SharePoint Migration/Separation in a divestiture effort with BrightHouse Financials. SailPoint IIQ Rollout to replace Hitachi IDM with application and user account certification and entitlement programs meeting HIPAA and SOC2 privacy and security standards. Product Lifecycle Management / Audit and Compliance in a healthcare payer setting.
  • Develop and monitor end-to-end detailed work/project plans (Planning/Initiation, Requirements & Analysis, Build, Test, and Deploy). Define project inter-dependencies, outputs, work break down structure, critical path dependencies, task durations, etc. Track team progress against agreed upon project plan.
  • Define high-level project requirements and stated benefits assist business leaders with business case and ROI development and define project success criteria using project PAR and Charter Documentation.
  • Manage Fraud Awareness program covering external and internal audiences. Corporate messaging, Social Media Alerts, Multi-Factor Authentication and Customer IAM.
  • Identify resources needed to deliver tasks per the project plan. Secure resource alignment and track resource allocations against the project schedule
  • taking into account resource availability and / or constraints. Proactively identify and resolve resource constraints with appropriate resource managers / departments.
  • Managed Salesforce environments upgrades and security policies uplift projects. Define workflows and rules for secure field access and updates.
  • Obtain appropriate voting and signoffs from respective stakeholders and senior management on scope, deliverables and gate reviews.
  • Prepare OMM reporting for senior management to keep everyone in the loop highlighting progress, challenges, risks and upcoming milestones.
  • Combine Agile and Waterfall methodologies for Application upgrades (Salesforce, ServiceNow, AccessCentral etc.) to ensure software releases were done in accordance with project overall schedule, freeze calendars and Change Control limitations.
  • Track resources, budgets, Project Gates and milestones in compliance with MetLife PPMO standards using Clarity PPM.
  • Implement Cisco's CloudLock security scanner on Salesforce, ServiceNow, Box and Office 365 enterprise environments.
  • Manage resource pool of 10-30 resources depending on project and implementation size.
  • Coordinate Project estimates with IT and other Partners and update at set stages through the project lifecycle Manage Project Budget/Financials through financial tracking and reporting (planned, actual, forecast).
  • Manage various vendors (Software, HW and Resources) and ensure proper alignment with project needs.
Agile Methodology Auditing Compliance CyberArk HIPAA IBM Guardium MS SharePoint NIST Project Management Project Planning Sailpoint Stakeholder Engagement Waterfall Cisco Database Upgrades Life-cycle Management Office 365 SailPoint IIQ Salesforce ServiceNow
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Sr. Infrastructure Project Manager
Information Technology
Jun 2016 - Aug 2016
  • Manage critical applications’ infrastructure expansions front and back ends. Apply agile and waterfall methodologies.
  • Manage project spend of $2.5 MM not including shared resources cost. Contracts between FNA and BCBSNC determined the resources hourly rate.
  • Manage project resource pool of anywhere of 15 to 25 people depending on workload and stages of the projects.

Apply creative techniques to sequence environments upgrades with minimal or no downtimes which resulted in improved user experience and applications availability.

Project Management Agile Methodology Waterfall Database Upgrades
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Sr. Technology Project Manager
Healthcare
Dec 2009 - Mar 2016
Atlanta, GA
  • Responsible for all infrastructure designs, deployments and project management in a demanding health insurance environment with constant shifting priorities and business needs to maintain the highest level of service to their 40,000+ customer base, hospitals, pharmacy, third party administrators and business partners.
  • Provide executive reporting on budgets (actuals vs. forecasts), schedules and present opportunities to reduce cost by shifting capital expenditures to variable costs by shifting systems from physical to virtual environments resulting in bringing up environments faster for a better customer experience while shrinking projects’ schedules timelines.
  • Design and implemented High Availability environments to handle hundreds of thousands of requests per day from customers, pharmacies and hospital partners.
  • Apply application scaling and DR techniques while maintaining HIPAA highest security standards on DBs’ access, Data at Rest which was approved by third-party security audit 2 times with a 95% score.
  • Assist in Application Development Project Management functions using Agile and Scrum with a development team of 7. Software developed specifically for small hospitals and medical centers for charting, medical billing and pharmacy integration targeting a 35,000 patient user community on desktop, tablet and mobile applications.
  • Help establish a HIPAA Compliance program with emphasis on technology security for the healthcare industry.
Agile Methodology Project Management Waterfall Application Development Auditing Scrum Infrastructure Design REST
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Sr. Technology Project Manager
Jun 2005 - Dec 2009
Columbus, OH
  • Lead Global SDCM Program meetings on DC exits standards, procedures and shortest times possible for lights out.
  • Manage medium to large Data Center footprint migrations and implementations for SAN, large financial applications, global infrastructure management and monitoring systems, IAM infrastructure for corporate security and many more.
  • Manage projects' budgets of $500K to $8MM not including internal and external resource costs.
  • Work closely with Application Owners and domain (LOB) sponsoring executives on scope, goals, responsibilities and accountabilities of participating teams to ensure buy-in and commitment from all involved parties.
  • Establish new standards and improve existing ones for workload placements in new Data Centers with regards to Space, Power and Network allocations for migrated systems.
  • Provide weekly executive reporting to sponsoring executives on progress, issues, risks and budgets highlight major upcoming milestones, budget allocations and forecasts, accomplishments and address any concerns or needs they might have with regards to items that might impact their business.
  • Work hand in hand with Data Center engineering staff on Tile, Row, Network and Power distribution allocations within the new Data Centers to achieve maximum footprint capacity while maintaining safe tolerance levels for power, cabling and switching needs.
  • Champion architectural reviews and workshops to address any design changes, new sponsoring executives business needs and their impacts on existing and established commitments.
  • Successfully design and implement High Availability and secure environments to meet or exceed the financial industry security and performance standards.
  • Adhere to all corporate change management procedures and ensure project plans account for all freeze periods and operations transitions.
  • Active participant on PMO meetings for DC standards in areas of Space, Power and Network (SPAN), cost reduction and exit strategies.
  • Constantly meet or exceeded customer expectations on risk, cost and timeline management for running projects.
Change Management Data Center PMO Project Management Project Planning IAM Infrastructure Management
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Technology Project Manager
Mar 2003 - Mar 2005
Cincinnati, OH
  • Manage a large 7 Data Centers exist and consolidation program by collapsing regional DCs into one Mega Datacenter. Focus on shifting capital expenditure cost allocations by consolidating physical servers into virtual environments with VMWare ESX Data Center environments and HP Superdomes.
  • Manage multiple projects' budgets of $8.5MM and proactively participate in PMO meetings on cost reduction opportunities, schedule pull backs and resources management.
  • Provide weekly executive reporting on accomplishments, major upcoming milestones, risks and listen to executives concerns and business needs as they shift with new visions or business priorities.
  • Maintain accurate budgets forecasts and actuals for all projects including resources, capital expenditures, third party vendors and any other variable costs that might come up due new technology needs or shifting executive sponsors' priorities.
  • Champion the implement thin client solutions (Remote and Virtual Desktop, Citrix Farms) in an effort to shift and reduce capital expenditures to variable costs and departmental chargebacks.
  • Adhere to all PMO governance procedures, documentation and project artifacts, purchase orders and budget allocations.
  • Hold architectural review workshops in coordination with Data Center Engineering on Space, Power and Network (SPAN) procedures and allocations for tile, row, power and switching for capacity planning.
  • Ensure full adherence to corporate change management processes and procedures throughout project execution phases and operations transitions.
  • Manage third-party vendors (HP, IBM, Cerner, McKesson etc.) on moves/certifications of systems between DCs.
Change Management Data Center MS Visio PMO Project Management Citrix VMWare
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Edit Skills
Non-cloudteam Skill
Education
Information Technology Management and Corporate Finance
Slippery Rock University 1989
Big Data
MapReduce and HDFS
IAM
not provided
Software and Hardware
Data Center Migration
Certifications
Project Management Professional (PMP), Project Management Institute
Professional Scrum Master (PSM), Scrum.ORG
Cisco Certified Network Associate (CCNA)
Network and Web Vulnerability / Penetration Testing and Certification with HIPAA security standards
Skills
Project Management
2019
14
Agile Methodology
2018
7
Auditing
2019
7
Data Center
2019
7
Waterfall
2018
7
Application Development
2016
6
Change Management
2009
6
Infrastructure Design
2016
6
PMO
2009
6
REST
2016
6
Scrum
2016
6
Project Planning
2018
5
IAM
2009
4
Infrastructure Management
2009
4
Citrix
2005
2
MS Visio
2005
2
VMWare
2005
2
Cisco
2018
1
Compliance
2019
1
CyberArk
2018
1
Database Upgrades
2019
1
HIPAA
2018
1
IBM Guardium
2018
1
Life-cycle Management
2019
1
MS SharePoint
2018
1
NIST
2018
1
Office 365
2018
1
Sailpoint
2018
1
SailPoint IIQ
2018
1
Salesforce
2018
1
ServiceNow
2019
1
Stakeholder Engagement
2018
1
.NET
0
1
Apache Tomcat
0
1
Application Deployment
2019
1
AWS
0
1
AWS EC2
0
1
Big Data
0
1
CRM
0
1
Data Management
0
1
Desktops
2019
1
EMC
0
1
Hadoop
0
1
Hyper-V
0
1
IaaS
0
1
ITIL
0
1
JIRA
2019
1
Linux
2019
1
Microservices
0
1
Microsoft Excel
2019
1
MS Azure
0
1
MS Dynamics 365
0
1
MS Project
0
1
Oracle
0
1
PaaS
0
1
Penetration Testing
0
1
Peoplesoft
0
1
PHP
0
1
Private Cloud
0
1
Program Management
2019
1
Provisioning
0
1
Reliability Engineer
2019
1
SaaS
0
1
Scrum Master
0
1
SDLC
0
1
UNIX
0
1