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Johnathan
johnbates123456@hotmail.com
904-891-6181
8450 Gate Parkway
Apt 1103
Jacksonville, FL 32216
AML/Fraud Support Analyst
22 years experience W2
0
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Average rating
40
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Summary

A career driven financial and banking professional with over 15+ years of diversified leadership experience ranging from management positions in banking, insurance, and financial investigations. A highly effective leader who can coach a team to success, utilize empathy, and collaborate with a variety of internal and external stakeholders. A well-rounded individual with extensive knowledge in team management, frontline customer relations, strategic planning, and spearheading the execution of operational and administrative initiatives to lead organizational growth and meet goals.

SKILLS

  • AML Investigation
  • Fraud Investigation
  • Database Management
  • Cost & Budgeting
  • Business Development
  • Empathetic & Active Listener
  • Vendor Supervision & Management
  • Excellent verbal and written communication
  • Leadership & Staff Management
  • Project Management
  • Decisive & Good Judgement
  • Risk Assessment & Mitigation
  • ROI Analysis
  • Pivot Tables

Experience
Fraud Support Analyst
Banking/Financial
Jun 2020 - present
  • Performed a series of reviews utilizing various tools and reports to identify potentially fraudulent activities on a large volume of new/existing Ally Bank Deposit accounts.
  • Effectively executed countermeasures and various mitigation strategies to avoid losses to the organization and clients.
  • Ensured enterprise-wide compliance with established standards, policies, and procedures for the bank set by Corporate Security or other Ally Bank departments.
Compliance Fraud Investigation Analysis
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OFAC Analyst
Banking/Financial
Apr 2013 - Jun 2020
  • Created detailed and comprehensive reports (e.g., Word, Excel, and PowerPoint, Visio).
  • Facilitated due diligence/ investigation process; conducted research and detailed analysis.
  • Used AML TOOLS (e.g., AML monitoring system such as Actimize) and RDC case management tools.
  • Screened international and domestic bank wires for OFAC, Patriot Act, and Sanctions via Total Screenings Platform.
  • Monitored government-mandated sanctions for changes to implement with daily bank wire screenings.
  • Created scenario documentation for approval or decline for compliance department review.
  • Collected additional documentation needed for approval or decline of international or domestic bank wires.
  • Worked closely with AML, OWB fraud department, and FIU in the resolution and prevention of several different crimes.
  • Conducted investigations on possible fraudulent or negative news alerts generated through nightly batch processing.
  • Identified true matches or false positives hits by using internal and external resources.
  • Identified trends and made recommendations to enhance business controls.
  • Conducted and tracked results/trends for the QA on the US and Bangalore business segments.
  • Responsible for Sanctions, PEP monitoring, alert resolution, on-demand screenings, and on-boarding.
  • Knowledge of KYC/AML regulatory requirements.
  • Conducted RDC's Global Regulatory Information Database searches.
  • ACH sanctions and review certified.
OFAC MS Visio Microsoft Excel CASE Analysis KYC Actimize RDC Compliance Correspondence Banking International Transactions
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Relationship Manager
Banking/Financial
Oct 2012 - Apr 2013
  • Assisted SPOC/Account Negotiator's and helped explain to mortgage holders the process of how the HAMP, HAFA, and HAUP modifications would affect their mortgage products.
  • Assisted SPOC (Special Point of Contact) and Account Negotiator's with obtaining and updating documents from mortgage holders who were attempting to have their HAMP, HAUP and HAFA packages reviewed for approval for mortgage modification.
  • Assisted mortgage holders with Escrow Accounts, Hazard Insurance Payments, Annual Percentage Rate, and Online Account Access via company website portal.
  • Assisted mortgage holders to complete and update modification documents. These documents were for the HAMP (Home Affordable Modification Program), HAUP (Home Affordable Unemployment Program), and the HAFA (Home Affordable Foreclosure Alternative) program which were government sponsored.
  • Assisted mortgage holders who were 60 plus days past due with bringing their mortgage product current by negotiating payment arrangements. Assisted with loss mitigation options which included the option to short sale and deed in lieu.
Employ Customer Service Account Management Mortgage HAMP HAFA HAUP
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Senior Service Specialist
Insurance
Apr 2002 - Oct 2012
Jacksonville, FL
  • Worked in a high volume call center providing exceptional customer service.
  • Implemented a customized large policy processing division which successfully added over two million dollars in premium during its first year of production.
  • Processed several types of commercial small business insurance transaction.
  • Responded to the concerns of both internal and external customers.
MS Visio Customer Service Call Center Insurance transactions
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Customer Service Manager
Banking/Financial
Jul 1999 - Apr 2002
  • Assisted Customer Service Representatives with handling billing inquiries, finance, and fee-based products inquiries via an in-bound call center environment.
  • Developed a team of customer service representatives to meet monthly metrics, attendance, and company requirements.
  • Kept employee attendance records and overall daily supervision of staff.
  • Conducted new hire training classes to assist in overall goals of company readiness for entire department.
  • Worked closely with unit manager in all areas of employee development and escalated service issues.
Training MS Visio Employ Customer Service Call Center Project Management
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Edit Skills
Non-cloudteam Skill
Education
Master's in Business Management
University of Phoenix 2019
Record has not been verified.
Bachelor's in Business Management
University of Phoenix 2018
Record has not been verified.
Skills
MS Visio
2020
20
Call Center
2012
13
Customer Service
2013
13
Insurance transactions
2012
10
Actimize
2020
7
Analysis
2021
7
CASE
2020
7
Compliance
2021
7
Correspondence Banking
2020
7
International Transactions
2020
7
KYC
2020
7
Microsoft Excel
2020
7
OFAC
2020
7
RDC
2020
7
Employ
2013
3
Project Management
2002
2
Training
2002
2
HAFA
2013
1
HAUP
2013
1
Mortgage
2013
1
Account Management
2013
1
AML
2020
1
Ant
2020
1
Budgeting
0
1
Business Analysis
0
1
Database Management
0
1
Documentation
2015
1
EDD
2020
1
Fraud Investigation
2021
1
HAFA
2013
1
HAMP
2013
1
HAUP
2013
1
Microsoft Office
0
1
Microsoft PowerPoint
2020
1
Mortgage
2013
1
MS Project
0
1
Risk Assessment
0
1
SAP Detailed Scheduling
0
1
Software Engineer
2020
1