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Jeffrey
jberwick@mail.com
248-761-9678
5000 Town Center #3303
Southfield, MI 48075
Sr Project/Program Manager
27 years experience W2
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Summary

Experience
Sr Project/Program Manager
Apr 2021 - Aug 2021
Program Management
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Sr Project/Program manager
Mar 2021 - Apr 2021
with $14.4B in sales, 43.000 Employees, and headquartered in Kalamazoo, Michigan. Responsible for Analytics Program with multiple simultaneous projects providing Project Management for multiple teams each with 20+ team participants. Projects included the use of SAP Hana data warehouse and Microsoft Power BI for Sales and Finance organizations performance management requirements. Sales reporting included both past performance and predictive analysis to support past performance reporting and a look into the future. Agile methodology leveraged Microsoft Azure DevOps tool set. Participated in daily Scrum meetings and led weekly Stakeholder Product Update meetings. Responsibilities included project initiating, planning, execution, financial reporting, vendor management, stakeholder communications, compliance with security, GxP, risk and issue management, architectural organizational standards, and quality.
Agile Methodology Data Warehousing Performance Management Program Management Project Management SAP Scrum Stakeholder Engagement
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Technical Project Manager
Jan 2021 - Mar 2021
* Short term Technical Project Manager assignment to support the planning for the Order to Cash transformation program consisting of several workstreams including core workflow development, intersystem integration, legacy application integration updates, data management and migration, and analytics and reporting. Leveraged prior experience with SharePoint, Smartsheet, Jira, Confluence, and MS Office applications to assist with implementation planning incorporating Agile Scrum methodologies. Worked in close collaboration between IT, the business, and 3rd party service providers. Learned how to apply digital process automation and business process management capabilities of Pegasystems and rapid API integrations using MuleSoft Anypoint Platform for cost effective application solutions.
Agile Methodology JIRA MS SharePoint Project Management Scrum
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Sr Technical Program Manager
Mar 2019 - May 2020
  • Project Manager and Business Analyst for the migration of all customer systems and applications co-located in the Fujitsu corporate data center to be moved and hosted to the Microsoft Azure cloud environment. The stated goal was to completely shut down and abandon the corporate data center upon completion of the migration to the Microsoft Azure cloud. Worked in conjunction with a 30-member team to develop and document standards to be followed during the migration to the cloud including security, management structure, data migration, monitoring, availability, testing, go-live strategy, and performance objectives. Organized and hosted team meetings to define target Microsoft Azure architecture and to determine third-party components necessary to supplement the Microsoft Azure tools available to support the Microsoft Azure environment. Developed and agreed on the respective Fujitsu and client ongoing responsibilities for client systems upon the completion of the migration of the client systems to the Microsoft Azure cloud.
  • Senior Technical Program Manager for Fujitsu North America on assignment at Ford Motor Company to provide program management for the migration of enterprise application systems from legacy data centers to new data centers of the future. Oversight of multiple Project managers each responsible for multi-million-dollar budgets and geographically dispersed teams covering applications supporting PeopleSoft financials, SAP worldwide spare parts management and Manufacturing Plant automation. Coordinated infrastructure provisioning, database migration and technical problem resolutions. Worked with teams to identify project time and cost savings opportunities. Identified gaps in project planning, technical inconsistencies and potential delays of required infrastructure and technology. Discovered project risks and related issues, developed risk contingency plans, performed impact analysis, mitigation strategies and action plans as well as issue action and resolution strategies. Leveraged CA Clarity program management toolset to track all project tasks, progress, risks, issues and status. Responsible for status reports and project updates to senior leadership.
Data Center MS Visio Program Management Project Management Project Planning SAP
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IT Consultant
Oct 2014 - Feb 2019
| CIO, Healthcare & Financial Services
  • Senior Technical Project Manager for Priority Advantage, a healthcare payer business unit of Priority Health offering provider-sponsored health plans a full range of services covering client identification & product positioning, product development, member sales, marketing & services, claims, provider services, health management, pharmacy services, risk adjustment & quality and business oversight. Responsibilities included project management of multiple workstreams of a multi-year program to develop a Business Process Outsourcing (BPO) service for health systems and health plans entering the Medicare Advantage market. Participated in governance processes to manage designs, integrated work plan, change control, dependencies, and RAID (Risks, Actions, Issues, Decisions) log. Managed a team including Business Analysts (requirements), Procurement Specialists (RFPs, vendor demos and selection, contracts, HIPAA compliance), Scrum Masters (daily Agile team review), Architects (integration), Solution Managers and Business Subject Matter Experts. Refined project schedules, resources, progress of project milestones and deliverables. Maintained project communication plan including status reporting, individual and group meetings for stakeholders including team members.
  • Senior Technical Project Manager and Solutions Architect for Henry Ford Health System responsible for the data integration implementation for the Precision Medicine Program as part of the 10-year Cancer Moon Shot Initiative. Conducted JAD sessions, created, reviewed, modified RFPs and coordinated purchasing procedures. Includes capturing all Sunquest/CoPath HL7 messages and others to and from the Epic EHR system, applying a filter process for selecting cancer patients, translating data per vendor requirements and sending via Cloverleaf Interface Engine to third party vendor. Developed architecture to capture and deliver the cancer patient Tumor Staging and Molecular Pathology data leveraging AWS IaaS. Coordinated data extraction from Enterprise Data Warehouse to supplement data requirements. Designed and managed the QA processes to confirm the quality and completeness of the required data. Obtained and evaluated AWS SSAE16 SOC2 security controls and effectiveness report. Reviewed data being sent to vendor for compliance with HIPAA security rules.
  • Engaged by the Wayne County Airport Authority to lead the development of a five-year technology strategic plan covering Detroit Metro Airport and Willow Run Airport. Assessed current state for strengths and weaknesses, identified gaps and developed plan to move the organization forward. Interacted with senior leadership and presented interim and final plans including recommendations to the senior leadership team.
  • Consulted as Senior Project Manager (Delivery Lead) for multiple initiatives in the Treasury & Investment Accounting organizations of Blue Cross Blue Shield as a part of the Treasury Transformation Project including: Back Office Systems supplier integration enhancements to improve data quality and integrity Enhancements to production scheduling to provide more timely reporting necessary to support Trading Integration of new third party data sources to achieve consistent, accurate and expanded report data Improvements to reporting with Microsoft SSRS to reduce run-time to complete critical reports Implementation of a new fixed income trading platform to enhance enterprise liquidity while maintaining security requirements during remote system updates from platform vendor.
HIPAA Solutions Architecture
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Interim Enterprise Director of Technical Services and Infrastructure
Jan 2014 - Sep 2014
(through CareTech Professional Services)
  • Selected as interim Enterprise Director of Technical Services and Infrastructure for a 1,229 bed 4 acute care hospital organization with 65 outpatient sites, $1.2 billion in revenue with focus on achieving the strategic objectives established by senior leadership
  • Oversight for 90-person organization, managed $23 million budget, responsible for IT infrastructure operations, strategic planning, infrastructure including VMWare, Windows, Linux, and AIX servers with multiple operating systems, middleware applications, various database technologies, networks and telephony
  • Successfully relocated critical infrastructure components to new data center to achieve improved reliability and achieve lower cost of operations while maintaining connectivity to Epic EHR system
  • Improved Epic response time by guiding technical services through the process of capacity planning, performance management, analyzing message architecture and identifying and eliminating performance bottle necks
  • Realigned staff to improve service levels and reduce operating cost with focus on achieving organizational goals
  • Conducted frequent general staff meeting and individual one-on-one meetings to assure performance expectations are clearly understood and opportunities for resource development are realized aligned with staff retention and team development
  • Collaborate with DevOps infrastructure, application and analytics teams to anticipate and plan for future technology needs
  • Negotiated Microsoft contract saving $700,000 in operating expense
  • Responsible for the deployment of 9,100 workstation upgrades to Windows 7 and COTS software
  • Lead team to recover from project delays with PeopleSoft upgrade
  • Upgraded infrastructure to support migration from Epic 2010 to Epic 2014 including enhancements to disaster recovery, continuous availability and load balancing
  • Supported physician practices using secured cloud-based access for Allscripts, eClinicalWorks, NextGen and Community Connect
  • Launched new department to manage Enterprise Mobility solutions with focus on Bring-Your-Own-Device (BYOD), access to Epic EHR and ancillary systems, security for data protection and HIPAA regulations, regulatory compliance and user satisfaction
  • Provided leadership to support an enhanced PMO including governance, repeatable processes, change management and timely project status reporting
  • Upgraded infrastructure to maintain compliance with Payment Card Industry (PCI) security requirements, HIPAA, HITECH and HITRUST security policies
  • Contributed to the achievement of Most Wired for 2014.
Change Management Data Center Disaster Recovery Load Balancing Peoplesoft Performance Management PMO Project Management Strategic Planning Windows
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Interim CIO
Apr 2012 - Dec 2013
(through CareTech Professional Services)
  • Selected as interim CIO for Johns Hopkins Medicine, Howard County General Hospital, Columbia, MD, Award winning HIMSS Stage 6 comprehensive, acute care medical center and outpatient services provider.
  • Performed IT risk and gap assessment covering staff, facilities, projects and budgets, prepared report and presented to hospital executive committee with action plans and priorities
  • Stabilized technical environment and eliminated service interruptions by implementing improvements to data center power and cooling systems
  • Implemented the Epic EHR system from start to go-live for the hospital selected by Johns Hopkins to be the first Epic implementation in the system
  • Produced plan and led implementation of infrastructure upgrades required to support migration from Meditech to Epic EHR system leveraging formal project management best practices and Agile techniques
  • Revised organization design, developed job descriptions, reorganized staff and leveraged Informatics team to improve service levels to hospital community
  • Established regular meetings with IT staff, Informatics team, hospital nursing and executive administration setting mutual expectations and service level management
  • Managed design and implementation of dedicated Epic workstations for all patient care rooms providing for optimal patient-staff interaction, care administration, patient safety, HIPAA compliance and timely updating of patient records
  • Led the effort to upgrade the hospital Epic EHR mobile workstation fleet by providing the design and implementation leadership that brought the completion of the project $500,000 dollars under budget
  • Directed the project to implement big-screen Epic EHR electronic status boards for operating rooms, emergency department and labor & delivery department required for the Epic go-live
  • Managed the replacement of desktop systems and implemented new custom and COTS software as required to support the Epic EHR implementation
  • Championed the strategic process to combine the IT departments of several local Johns Hopkins hospitals into a single organizational unit.
Agile Methodology Data Center Project Management
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Senior Technical Project/Program Manager
Nov 2008 - Mar 2012
| Solutions Architect (through CareTech Corporate Services)
  • Led the effort using SDLC composed of Agile and Scrum techniques to successfully integrate SAP Success Factors with PeopleSoft ERP to eliminate redundant data entry and maintain single source of truth for employee data
  • Managed the project to implement all required datacenter infrastructure (IaaS) required for new Epic EHR system to support 1200 bed hospital system from proof of concept, vendor selection through testing and go-live
  • Responsible for the delivery of process improvements for the IT services organization including IT asset and change management, performance monitoring, capacity planning, disaster recovery, continuous availability, security, service request, incident and route cause analysis management
  • Developed client disaster recovery plans for Epic and Cerner EHR systems and managed the design and implementation of the disaster recovery infrastructure for major healthcare complexes leveraging real time replication and virtualization technologies delivered as PaaS for extremely fast recovery
  • Project Manager for the development and implementation of datacenter best practices and policies incorporating COBIT guidelines and NIST Security Rules to prepare for SAS70 (SSAE16) audit and directed the effort to successfully complete the first and subsequent yearly independent audits without exception
  • Managed process improvements for ITIL-driven help desk and problem ticketing systems and lead the development of new applications to improve functionality and enhance IT security
  • Directed the effort to develop and implement security policies and procedures to ensure compliance with government regulations including HIPAA and HITECH, focusing on the confidentiality, integrity and availability of individual protected health information
  • Managed, developed and delivered enhancements in process and applications tools for IT change management incorporating ITIL best practices.
Agile Methodology Auditing Change Management Data Center EMR ERP PaaS Process Improvement Program Management Project Management SAP Scrum SDLC
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Executive Consultant, Technology
Mar 2004 - Oct 2008
  • Management and information systems consulting company.
  • Designed B2B real time transaction processing interface for extended warranty sales and tracking systems
  • Architected and implemented Ethernet integration and protocol normalization for disparate and specialized navigation systems
  • Designed and implemented wireless broadband repeater system
  • Project Management services including bid preparation, architectural and engineering review, contract negotiations, and project execution. Real estate development and management.
No skills were added
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Interim CIO, Financial Services
Banking/Financial
Jun 2003 - Feb 2004
  • Division provides retail brokerage and wealth management services through branch office network and web site.
  • Responsible for 150+ person geographically disbursed development, infrastructure, analytics and security teams and managed $22 million budget
  • Rescued sinking project applying agile methods, reorganized team and turned potential million dollar loss into resounding success
  • Designed and implemented resource capacity planning system reducing overall project costs
  • Enhanced data warehouse, operational data store and on-line financial reporting systems
  • Established mechanisms for enhanced team communication improving quality, adherence to and enhancement of standards, accountability and visibility
  • Completed $4 million in major projects on time and on budget meeting or exceeding expectations
  • Managed outsourced third party vendor relationships to improved service levels and reduced costs
  • Spearheaded revised cash management strategy to bring additional $3 million to bottom line
  • Collaborated with senior leadership and revised pricing strategy to drive profits up $25 million
Agile Methodology Data Warehousing MS Visio
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VP Technology, Financial Services
Banking/Financial
Nov 1999 - Dec 2002
  • Division provides low-cost retail securities brokerage and wealth management services utilizing Internet and telephony-based technologies supplemented with branch and customer service networks. Member of Corporate Leadership Team responsible for IT strategic business plan including project management, infrastructure planning, application architecture, disaster recovery and risk management.
  • As Chief Architect, delivered $25 million-dollar project utilizing 150-person virtual team using SDLC composed of Agile and Scrum methods to develop new multitier scalable fault-tolerant and secure stock trading application and supporting infrastructure including new fault-tolerant data centers for online web offerings utilizing Tandem Non-Stop systems technology
  • Negotiated and managed outsourcing agreements to control costs and reduce time to market
  • Designed and developed software simulation tools to support testing of internal applications with third party interfaces to reduce time to market and minimize external dependencies
  • Designed and developed methods to test and measure system response times under high-volume transaction rates
  • Established and directed 16-member IT quality management team responsible for overseeing complete development life cycle, compliance to standards and assure efficient repeatable processes are in place leveraging CMMI and Six Sigma
  • Developed and implemented change management procedures incorporating ITIL and other industry best practices focusing on complete and accurate requirements analysis achieving reduced costs while maximizing customer satisfaction
  • Established automated testing for web and mainframe applications to improve reliability and minimize time to market
  • Received award for outstanding design and technical leadership as member of integration team for newly acquired companies and realized 100% customer retention
  • Provided technical systems and application support to software development and data center operations teams maximizing productivity and system availability
  • Served as Project Manager and Technical Lead for year 2000 systems preparation achieving 100% success.
No skills were added
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CIO, Financial Services
Banking/Financial
Jan 1995 - Oct 1999
  • Financial services company operating 28 branches offering securities brokerage and wealth management services for equities, options and mutual funds, investment management, retirement, custodial and investment banking. Self-clearing and member NYSE. Firm successfully sold to Raymond James in 1999. Managed 25 people, vendor partner relationships and $6 million budget.
  • Designed and built new enterprise data center incorporating Tandem Non-Stop fault-tolerant systems technology
  • Built operations, development, security and technical support teams by attracting and retaining key individuals
  • Implemented branch data network leveraging web-based technologies improving cost and reliability
  • Transformed firm from third party service provider to full in-house systems utilizing Shared Services with Service Oriented Architecture for all trading, account management and financial reporting systems achieving lower incremental trade processing unit cost and support for growth in trade volume
  • Designed and developed custom ETL system and built data warehouse to support a broad range of analytics reporting systems for a multitude of enterprise requirements
  • Created and implemented formal planning processes and executed for all enterprise IT initiatives including massively parallel fault tolerant non-stop computing systems, WAN and LAN infrastructure, software development, desktop systems, technical support, risk management and technology research
  • Introduced formal enterprise-wide strategic planning process with business partners to establish and confirm stated business objectives and validate priorities are consistent with overall vision
  • Successfully architected, developed and implemented customer portfolio management system and upgraded staff core competencies in data communications, security and work group technology
  • Facilitated the development of company website delivering customer online access ahead of competition
  • Implemented and enhanced salesforce tools to improve broker productivity and compensation management
  • Obtained Series 7, 24 and 63 securities licenses
  • Realized exceptionally efficient IT operations which maximized company value as demonstrated by outstanding proceeds from sale of firm.
Account Management Data Center Data Warehousing MS Visio Risk Management Strategic Planning
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Edit Skills
Non-cloudteam Skill
Education
University of Michigan
Michigan Technological University
Project Management
Boston University
Certifications
ITIL V3 Foundation Certification, Troy, Michigan
Microsoft Azure Certification
Certified Information Systems Security Professional (CISSP) test preparation coursework in progress
AWS cloud infrastructure certification in progress
Certified Scrum Master (CSM) in process
Skills
Solutions Architecture
2021
27
ERP
2014
23
Project Management
2021
23
Change Management
2021
22
Data Center
2020
21
MS Visio
2021
21
Agile Methodology
2021
19
Business Analysis
2021
18
Business Intelligence
2021
18
HIPAA
2021
18
Data Warehousing
2021
17
Scrum
2021
16
Epic
2021
13
Salesforce
1999
13
Compliance
2021
12
EHR
2021
12
Quality Assurance
2021
12
Stakeholder Engagement
2021
12
Life-cycle Management
2014
11
Risk Management
2002
11
EMR
2021
10
Program Management
2021
10
Auditing
2014
9
Billing
1994
9
Process Improvement
2014
9
Release Management
1994
9
Account Management
1999
8
Database Upgrades
2021
8
Disaster Recovery
2014
8
Strategic Planning
2014
8
AWS
2021
6
Data Integration
2021
6
Enterprise Architecture
2021
6
HL7
2021
6
Medicare
2021
6
MS Project
2021
6
Scrum Master
2021
6
SQL
2021
6
SSRS
2021
6
.NET
2014
5
ASP.NET
2014
5
Data Entry
2014
5
Data Replication
2014
5
Database Maintenance
2004
5
HTML
2014
5
ITIL
2014
5
JavaScript
2014
5
NIST
2014
5
PCI
2014
5
SAP
2021
5
Virtualization
2014
5
Visual Studio
2014
5
WebServices
2014
5
Contract Negotiations
2008
4
Data Cleansing
1999
4
Ethernet
2008
4
ETL
1999
4
LAN
1999
4
PaaS
2012
4
SDLC
2012
4
Wireless
2008
4
Applications Architecture
2002
3
Project Planning
2020
2
Budget Management
2013
1
iOS
2013
1
Analysis
0
1
Database Design
0
1
Infrastructure Design
0
1
Infrastructure Management
2014
1
JIRA
2021
1
Load Balancing
2014
1
Microsoft Excel
0
1
Microsoft Office
0
1
MS SharePoint
2021
1
Peoplesoft
2014
1
Performance Management
2021
1
PMO
2014
1
Power Systems
0
1
Quality Control
0
1
Remote Project Management
2014
1
Root Cause Analysis
0
1
Technical Specifications
0
1
Windows
2014
1