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Susan
ServiceNow Software Engineer
20 years experience W2 Flower Mound, TX
Actively seeking
Susan
ServiceNow Software Engineer
104
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2 recommendations
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104
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Application Support Citrix Database Maintenance MS Project Windows Agile Methodology BMC Remedy C Shell CMDB Desktops
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Recent Experience
ServiceNow Software Engineer SR 12/18 - present
ServiceNow Software Engineer CMDB Agile Methodology Asset Management REST Requirements Gathering Release Management Quality Control Business Requirements Scrum ITSM SDLC SACM Product Owner Database Maintenance
ServiceNow Specialist 01/17 - 12/18
ServiceNow Software Engineer CMDB Asset Management Business Requirements Change Management Requirements Gathering REST SDLC Agile Methodology
Software Specialist V 08/11 - 12/16
ServiceNow Configuration Management Agile Methodology HTML JavaScript Visual Basic Wordpress XenDesktop Xen VMWare Scripting RSA Release Management MS Active Directory Mobile Devices CMDB Citrix Change Management Application Support
Summary

  • A software engineer with functional and technical knowledge of the ServiceNow platform.
  • Managing projects across the platform ranging from analyzing system capabilities to resolving
    problems and producing output requirements.
  • Strong analytical skills combined with technical configuration and documentation capabilities.
  • ServiceNow Administration and Configuration as the Product owner.
  • ITOM and SACM Experience.
  • Combined strengths in client/server support as well as excellent customer support.
  • ServiceNow Administration and Configuration as the Product owner. CompTIA Network+ and
    ITIL Foundations Certified
  • Strong interpersonal and communication skills with the ability to be persuasive yet diplomatic.

Top 5 Skills
SkillsProficiencyLast Used
Application Support
2016
Citrix
2016
Database Maintenance
2020
MS Project
2010
Windows
2011
Education and Certifications
Bachelor's in Computer Graphics
Abilene Christian University
ServiceNow Administration Certification,
Comptia Network+ Certification ,
Preferences
Availability:Immediately
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen