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Donald
dsjj69@hotmail.com
703-895-3783
4790 Dane Ridge Cir
Woodbridge, VA 22193
Sr. Desktop Support Engineer
13 years experience W2
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Average rating
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Summary

Desktop Support

Experience
Sr. Desktop Support Engineer
Information Technology
Aug 2013 - present
Reston, VA
  • Provide onsite/remote support 500+ users spread out through 6 remote sites and contractors on Federal Contracts sites via VPN, VNC, LogMeIn Rescue and SCCM.
  • Azure Active Directory Enterprise Applications, setup Intune company portal.
  • Azure PowerShell to run scripts.
  • Microsoft Teams Admin Center Legacy Portal to assign users phone numbers.
  • Implementing Windows 7 to Windows 10 Migration of our user environment using SCCM to perform imaging.
  • Assisted in the Implementation and maintaining the Microsoft Office 365 deployment into the infrastructure.
  • Setup Multifactor Authentication and Intune Mobile Device Manager per the NIST 800-171 requirements.
  • Assist systems admin with network management operations processes such cabling and racking off all network equipment.
  • Implement NIST 800-171 controls to our classified machines.
  • The use of SCAP Tools to address Operating System Vulnerabilities for ATO Purposes.
  • Assist our company CISSP personnel with applying DISA STIG's to classified machines and POAM policies.
  • Troubleshoot our Polycom Skype for Business phone systems.
  • SCCM Image Design, Deployment, and Patch Management of our environment.
  • Set up and supported Voice and Video conferencing. Supporting 4 Executive conference rooms, all equipped with Skype, Microsoft Lync, and Cisco Video/Telephony Applications and software. Server administration of user accounts, security policies for users, patching network machines/servers and assist with decommission of servers/mainframes.
  • Implement the security/network policies for the use of the computer system and network through GPO creation.
  • Assisted systems administrator with virtualizing of our network resources.
  • Accurately log and distribute all support requests through our ticketing system.
  • Responsible for creation, deletion and modification of user accounts and mailboxes using Azure Active Directory and Office 365 Admin Console.
  • Perform user profile data migrations and restorations.
Azure Active Directory Cisco Data Migration Desktop Support Mobile Devices MS Active Directory MS Azure Office 365 Patch Management PowerShell System Administration VPN Enterprise Applications DISA CISSP MS SCCM Multi-factor Authentication Video Conferencing SCAP NIST Network Management
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Global Service Desk Engineer I
Information Technology
Jan 2013 - Feb 2013
Data Center
  • Dulles, VA
  • Provided technical support to internal employees, overseas and contractors to resolve IT issues as they arise.
  • Monitor network servers with Net Cool, SCOM 2012. Configuring switches and routers per Network Engineers Specs.
  • Initiate software installations, Laptop/Desktop Imaging, PC Administration functions via SCCM 2012.
  • Troubleshoot our Network Servers with simple Linux/CMD Line commands.
  • Smart hands configuration support for our Data Centers Techs and incident management using Service
  • Now IT Service Management Suite and perform Data Center equipment inventory using a scanning device.
Data Center Linux Network Engineer Routers Switches Technical Support Netcool MS SCOM
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Help Desk Technician
Aug 2012 - Jan 2013
Stafford, VA
  • Provided IT Support to over 400+ users at the Quantico Corporate Center and remote users at various locations, take complete ownership of IT related issues using Remedy.
  • Administered VOIP Phone support for incoming and outgoing user, includes setting voice mail and profile through Cisco Unified Manager and Cisco Unity Voice Mail Administration.
  • Coordinated deployment of workstation software (SCCM 2012), imaged installations, communications services and equipment, server replacements and upgrades, and other IT changes at the field location.
IMAGE Database Upgrades Cisco Unity Cisco BMC Remedy
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Sr. Desktop Support Technician (OSD/CIO/OMC/DOTE)
Information Technology
Dec 2008 - May 2012
Arlington, VA
  • Technical supports for 500+ employees of the DOT&E/OSD/CIO/OMC department located at the Pentagon and remotely, while taking complete ownership of IT related issues using Remedy.
  • Assisted our IA and Cyber Security Team with conducting information security risk assessments/vulnerability testing and implementing security patches on DOD network devices using a Shavlik server (VMware), Retina Security Scanner, DISA Gold Disk, and DISA Security Technical Implementation Guides (STIGs).
  • Created security reports based on CAT Level issue on clients and servers for management based on Gold Disk results.
  • Imaged and created NIPRnet/SIPRnet images for laptops and desktops under DOD policies.
  • Addressed any data spill issues by containing and eliminating these issues through DOD policies.
  • Administered Windows Server 2003/2008 to create/provision user accounts with classified/unclassified systems using Active Directory/ARS Web Interface (Active Roles Server) with appropriate email account.
  • Performed Inventory management for our laptop, desktops, software, and monitors using Remedy 7.6 Ticketing System.
Desktop Support Desktops Laptops MS Visio Project Management Information Security MS Active Directory Risk Assessment Technical Support
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Edit Skills
Non-cloudteam Skill
Education
V.A
Strayer University College Manassas 2019
Skills
Desktop Support
2021
10
MS Active Directory
2021
10
Cisco
2021
7
Azure Active Directory
2021
6
CISSP
2021
6
Data Migration
2021
6
DISA
2021
6
Enterprise Applications
2021
6
Mobile Devices
2021
6
MS Azure
2021
6
MS SCCM
2021
6
Multi-factor Authentication
2021
6
Network Management
2021
6
NIST
2021
6
Office 365
2021
6
Patch Management
2021
6
PowerShell
2021
6
SCAP
2021
6
System Administration
2021
6
Video Conferencing
2021
6
VPN
2021
6
Desktops
2012
3
Information Security
2012
3
Laptops
2012
3
MS Visio
2012
3
Project Management
2012
3
Risk Assessment
2012
3
Technical Support
2013
3
BMC Remedy
2013
1
Cisco Unity
2013
1
Data Center
2013
1
Database Upgrades
2013
1
IMAGE
2013
1
Linux
2013
1
MS SCOM
2013
1
Netcool
2013
1
Network Engineer
2013
1
Routers
2013
1
Switches
2013
1