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Shannell
dsse1991@yahoo.com
469-625-7929
7170 County Road 1218
Mc Kinney, TX 75071
Program/Project Manager
22 years experience W2
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Summary

Competencies

Project Management Office (PMO) - Program Management - Product Development - HL7 Implementations - Project Scheduling - Governance - Risk and Compliance - Agile - Waterfall - Quality Assurance - Merger and Acquisitions - Document Management - SOX Compliance - Finance - PCIDSS Writing - Auditing - GxP - ISO (9001, 9002, 14000, 27002) - 21 CFR Part 11 - ITIL - SDLC - Business Design - Functional Requirements Change Management - Vendor Management - IT Operations - Infrastructure/System Migrations and Upgrades Medicare - Medicaid - Worker’s Compensation - Electronic Medical/Health Records (EMR/HMR) - CCDA - Team Building and Mentoring - Training and Development - Crystal Reports - Earned Value Management (EVM) Contract Management - Technical Writing - Technical and Business Acumen - Healthcare (Provider and Payer) Strategic Planning - Process Improvement - Employee Management - Account Management - Cloud Environments

Technical proficiencies

Microsoft Office - Windows 10 - MS Project - Oracle - Hyperion EPM - Citrix - UNIX - BMC - Adobe - Salesforce Epic - SharePoint - Smartsheet - FirmEx - Visio - NimSoft - EDI - ANSI - Finance - eClinical Works - Trizetto - Jira - Google Analytics 360 - NEXTGEN - Cerner - QicLink - LuminX - Caliber RM - Tech Excel - Microsoft Dynamics - Business Intelligence (BI) - CMMS Customer Relationship Management (CRM) - Kronos - ADP - PayChex - HCM Clarity - NetSuite - HealthAxis Rally (CA Agile System) - Customer Management System (CMS/ICMS) - Info-Sys - Luminex - PRISM - Microsoft EPM - Web InterChange - Pardot - Drupal - Magento - McKesson

Program and Project management

  • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client/customer goals, creating detailed project road maps, plans, schedules, and work breakdown structures
  • Led teams across broad technical, financial, and business disciplines
  • Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
  • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments
  • Thorough knowledge of the full range of principles, concepts, methodology associated with program and project management including conversion, configuration, and implementation
  • Led design and multinational rollout of robust, scalable and secure Electronic Data Interchange (EDI), Enterprise Resource Planning (ERP), and Point-of-Sale (POS) systems for clients/customers
  • Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions
  • Managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client/customer companies
  • Directed global rollouts of new software and systems
  • Responsible for programs, projects, and acquisitions ranging from $250,000 to $400,000,000
  • Implemented and directed Project Management Offices (ePMO)
  • Integrated payroll systems with third-party vendors (Salesforce, SharePoint, Microsoft Dynamics)
  • Produced technical, business, and economic feasibility studies for project ideas
  • Planned project progress (defined sub-goals, milestones and tasks, time and resource planning)
  • Managed several infrastructure projects
  • Developed, executed, and audited tests plans
  • Managed project personnel responsible for the implementation of the project tasks (hold and chair regular works meetings, motivate staff, manage conflicts and crises)
  • Monitored project progress and success (assess risks and hazards to the success of the project and take appropriate measures for avoidance)
  • Reported status and progress of new business partners as well as adoption and utilization (i.e., use of Client product) of existing partners in Salesforce
  • Analyzed and processed the project experiences (best/worst practice)
  • Ability to motivate others at all levels in the achievement of the organizational goals
  • Excellent analytical and problem-solving skills
  • End to End M&A Integration experience including Pre-Acquisition Planning and Post-Merger Integration
  • Due Diligence, Execution, and Integration of M&A Projects
  • HR M&A Projects Management
  • Recognized and developed recommendations for potential new work
  • Experienced in analyzing and streamlining systems to increase productivity
  • Ability to prioritize a broad range of responsibilities efficiently and effectively
  • Developed quotes, bids, and proposals for various businesses (RFI and RFP submission and response)
  • Interacted with business, technical, internal and external resources on new and existing implementation solutions and partners
  • Supported process improvement of workflow, endeavors to stay current with technology trends, industry standards, and Client/customer strategy
  • Defined data goals, objectives, strategies, and standards

Management & Training

  • Manager: scheduled and conducted training, maintained work schedules, performance reviews quarterly and annually
  • Manager of Project Management Office (PMO) and Project Management Services (PMS)
  • Experience in screening, processing, and hiring new employees. Maintained employee relations, training, benefits, counseling, weekly schedules, coordination of employee activities, and wage and salary administration
  • Developed and maintained a working relationship with multiple offices with respect to input required for multiple projects
  • Managed audit resources through risk assessments, planning, and discussions with management
  • Provided direction or works in conjunction with and provided support to on-going teams
  • Experience in operations and training of employees, measured pre- and post-training performance to validate the effectiveness of training
  • Analyzed individual, team, and organizational skill and knowledge gaps, developed and conducted classroom and web-based training
  • Led audits covering operational, financial, information technology business processes
  • Established and maintained compliance with project budgets
  • Worked with internal and external clients/customers to organize the various components needed to initiate, run, and conclude major projects
  • Coordinated schedules and activities, placed orders for supplies and services, and tracked progress and results

Clients and Vendors

US Airforce - US Army - AT&T - Verizon - Abilis Energy - CAMS BlueWire Technology - Dell - Sprint - OneSource Guide IT - Konica-Minolta - Premier Healthcare Exchange - BAS Windstream - Plateau - Tech Excel - Emdeon - Anchor Benefit Consulting - Assured Benefit Administrators - Comprehensive Cost Solutions - Plexus Group - ConMed Healthcare Management - HFN Global Care - Devon Health Services - E.S. Beveridge & Associates - Lone Star - Employer Plan Services - Caprock - Trizetto - Employee Benefit Concepts - Evolutions - Providence Insurance and Administrative Services - HealthSmart - SF Administrators - Integra - Administrative Group - Cigna United Group Programs - HealthMarkets - Professional Benefit Administrators - Shasta Administrative Services Hawaii Medical Group - The Washington Hospital - Lexington Hospital - Akron General Hospital - Sharon Regional Simplifi - Roxborough Memorial Hospital - Robert Wood Johnson University Hospital - Red Card - Denver Health Warren General Hospital - Hoboken University Medical Center - Southern Ocean County Hospital - Christ Hospital VPay - Bayshore Community Hospital - St. Luke’s Healthcare - St. Vincent’s Hospital - Aetna - Indiana Medicaid WellPoint - United Health Group - Blue Cross Blue Shield - Kaiser Permanente - Wellcare - Amerigroup - Optum McKesson - State of New York - Illinois Medicaid - Computer Associates - Smart Data Solutions - Cerner - World Trade Center Health Program: Mount Sinai - Rutgers University (Robert Wood Johnson Medical School) - Downstate Medical Center (Kings County) - State University of New York (Stony Brook) Northwell Health - New York University School of Medicine

Experience
Program/Project Manager
Information Technology
Feb 2017 - present
  • Provided strategic, operational, and fiscal leadership while working to reach long-term goals and maintain organizational vision
  • Responsible for effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing, and delivering all activities for projects and related release initiatives
  • Determined road map dates based on metrics and priorities
  • Provided Executive level summary of Project Plan and weekly status
  • Defined requirements, metrics, and conducted vendor proposal evaluation
  • Managed solution development and costing during the proposal process
  • Managed infrastructure and application development
  • Developed a company from the ground up that focuses on supplying solutions and services for the Local, State, and Federal agencies
  • Developed Strategies for re-implementation of the ERP System
  • Integration across multiple departments of the operating system with a focus on continuous improvement
  • Trained associates on various aspects of the ERP system
  • Project Methodologies used: Agile, Waterfall, and Hybrid
Agile Methodology ERP MS Visio Project Management Project Planning Waterfall Systems Integration Continuous Improvement Application Development Infrastructure Management
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Program Manager
Telecommunications
Jul 2016 - Jan 2017
  • Managed hardware, software, and firmware development
  • Overall accountability for product success
  • Premier customer contact, nurtured accounts to production status
  • Bridged the gap between internal and external customer expectations and engineering decisions by communicating effectively with both
  • Reported on the health of product and team performance against established service level agreements at weekly reviews with clients/customers
  • Established goals and milestones as per the desired results to be generated by the project
  • Evaluated the timely performance of different teams working on a project and documented the progress accordingly
  • Created weekly pipeline status report for all projects and programs across several departments
  • Generated Google Analytics weekly and monthly reports
  • Managed resource and capacity planning
  • Facilitated complex virtual and linked teams in multiple organizations
  • Chaired several forward-looking ERP architectural forums to ensure that solutions are easy to modify
  • Developed and managed project plans to on-time successful completion from request for proposal to product delivery
  • Project Methodologies used: Agile, Waterfall, and Hybrid
Agile Methodology ERP Program Management Project Planning Waterfall Analytics
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Project Management Services/Program Manager
Healthcare
Aug 2012 - May 2016
  • Spearheaded the development of the first-ever Program Management Office; defined project management processes including those related to requirements management, change control, and user acceptance testing
  • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives
  • Built credibility, established rapport, and maintained communication with stakeholders at multiple levels including those external to the organization
  • Defined and initiated projects, managed cost, schedule, and performance of component projects while working to ensure the ultimate success and acceptance of the program
  • Coached, mentored, and led personnel within a technical team environment
  • Presented periodic dashboard reports on the current program, future opportunities, and client/customer issues
  • Managed internal and external client/customer engagement services and solution implementations
  • Managed budget for the organization to influence the organization's financial profitability
  • Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
  • Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business for both internal and external clients/customers
  • Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services
  • Executed and maintained program management processes and disciplines in the areas of program schedule and quality management; communications management; human resource management; cost management; procurement management; risk/issue management; change management
  • Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning
  • Implemented and managed ERP/HCM system
  • Configured and deployed Microsoft Dynamics GP including GL, AP, AR, payroll, HR, inventory, sales order processing, POS and purchase order processing functionality
  • Provided expertise in integrating third-party solutions into the Microsoft Dynamics GP platform and day-to-day functional application support for clients/customers
  • Integrated Salesforce functionalities to enhance the performance of the business process
  • Supported client/customer engagements and business development ideally leveraging existing client/customer relationships
  • Worked as a team with other firms technical and business process-oriented consultants
  • Managed and performed the process of Statement of Work and contract creation to secure new and follow-on work
  • Proactively managed systems development, implementation, and risk via the use of SDLC
  • Administrator of TechExcel (help desk), change management, Project Committee Board (PMO), client/customer surveys, projected time tracking, Salesforce, SharePoint, document management
  • Directed the coordination of all implementation tasks involving third party vendors as well as provided consultation to clients/customers on system implementation
  • Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; managed contracts for all IT vendors including website development, hosting, IT operations, and IT applications development
  • Managed the transition of client/customer from Solutions Implementation to Client/Customer Support
  • Managed the development and maintenance of implementation portions of the project
  • Project Methodologies used: Agile, Scrum, Waterfall, and Hybrid
Agile Methodology Application Development Change Management ERP Microsoft Excel MS SharePoint Performance Management Program Management Project Management Project Planning Quality Assurance Quality Management Scrum SDLC Stakeholder Engagement Waterfall Salesforce MS Dynamics 365 Application Support
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Project Management/Program Manager
Utilities/Energy
Dec 2011 - Jul 2012
  • Directed and managed project development throughout the life of the project
  • Defined project scope, goals, and deliverables that supported business goals in collaboration with senior management and stakeholders
  • Developed full-scale project plans and associated communications documents
  • Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion
  • Liaised with project stakeholders on an ongoing basis
  • Estimated the resources and participants needed to achieve project goals
  • Drafted and submitted budget proposals and recommended subsequent budget changes where necessary
  • Negotiated with other department managers for the acquisition of required personnel from within the company
  • Set and continually managed project expectations with team members and other stakeholders
  • Delegated tasks and responsibilities to appropriate personnel
  • Identified and resolved issues and conflicts within the project team
  • Identifid and managed project dependencies and critical path
  • Planned and scheduled project timelines and milestones using appropriate tools
  • Managed all aspects of the ERP system
  • Configured and deployed Microsoft solutions, specifically GP on SQL platforms (including GL, AP, AR, payroll, inventory, order entry, HR, POS and purchasing modules)
  • Created Dynamics AX Business Process by Area
  • Determined the frequency and content of status reports from the project team, analyzed results, and troubleshoot problem areas
  • Developed and delivered progress reports, proposals, requirements documentation, and presentations
  • Proactively managed changes in project scope, identified potential crises, and devised contingency plans
  • Defined project success criteria and disseminated them to involved parties throughout project life cycle
  • Coached, mentored, motivated, and supervised project team members and contractors, and influenced them to take positive action and accountability for their assigned work
  • Built, developed, and grew any business relationships vital to the success of the project
  • Conducted project post mortems and created recommendations report to identify successful and unsuccessful project elements
  • Tracked project milestones and deliverables
  • Project Methodologies used: Agile, Scrum, Waterfall, and Hybrid
Agile Methodology ERP Program Management Project Management Project Planning Scrum Stakeholder Engagement Waterfall
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Senior Business Analyst/Project Manager
Information Technology
May 2010 - Jul 2011
  • Acted as a liaison between the client/customer and technical groups to elicit, analyze, communicate, and validate business and functional requirements in support of business channels
  • Led requirements management, change management and security processes
  • Recommended and coordinated the development of requirements for business systems, processes, and products
  • Performed end-to-end audit and reviewed new business additions and changes
  • Assisted in gathering all data pertinent to the implementation
  • Conducted, facilitated, or scribed client/customer-on-site and web-based meetings
  • Coordinated bi-weekly meetings with team members to review and train any new issues
  • Provided weekly status reports to customers, management team, and internal staff
  • Project Methodologies used: Agile, Waterfall, and Hybrid
Agile Methodology Auditing BSA Business Analysis Change Management Project Management Waterfall
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Project Manager of Account Management/Program Manager
Healthcare
Aug 2009 - May 2010
  • Managed project scope, timeline, and project profitability
  • Set and managed customer expectations
  • Identified expertise and skills required for project implementation, obtained and managed appropriate contracted resources necessary for successful project completion
  • Responsible for issue recognition, identification, and application of appropriate resources necessary to resolve issues, status reporting, auditing, security and overall management of issues through resolution
  • Actively participated in the development and implementation of internal processes and procedures to support solution/service deployment and customer relationship management
  • Researched client/customer issues and provided feedback and resolution
  • Prepared accurate client/customer monthly reports
  • Conducted client/customer-on-site and web-based training
  • Knowledgeable of internal control responsibilities through training and instruction
  • Ensured the successful completion of quality product and solution implementations utilizing strong leadership, project and resource management skills
  • Developed and supported interfaces to/from Dynamics GP using standard Microsoft tools
  • Knowledgeable regarding healthcare reimbursement, contract management and patient financial services, and requirements of products to understand the feasibility of solutions and offer recommendations
  • Provided weekly status reports to customers, management team, and internal staff
  • Knowledge of industry and systems concepts within all levels of a Healthcare Organization
  • Project Methodologies used: Agile, Lean, Waterfall, and Hybrid
Account Management Agile Methodology Auditing Contract Management Program Management Project Management Waterfall Training Timeline MS Dynamics 365
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Senior Business Analyst/Project Manager/Program Manager
Information Technology
Dec 2005 - May 2009
  • Provided business analysis in support of the development of new business and/or process improvements including coordination, planning, evaluation, analysis, documentation of requirements, and translation of each project
  • Subject Matter Expert (SME) formulated and defined project scope and objectives based on client/customer needs and a thorough understanding of business systems, applications, and industry requirements
  • Conducted need and gap analysis and provided technical expertise in identifying, evaluating and developing systems and procedures that were cost-effective and met client/customer needs
  • Ensured that documentation was updated when change requests were approved for the project
  • Developed detailed implementation and upgrade project plans in conjunction with other account team associates
  • Classified problems as system, training, or process and recommends corrections
  • Reviewed project test plans and system tests modules before implementation and reviews end-user documentation (user guide, process flow charts, and training materials) for accuracy
  • Prepared audit summary results for presentation to the audit committee
  • Facilitated user acceptance workshops to identify requirements for acceptance test plans
  • Worked with the client/customer to select or create appropriate scenarios to test all results to determine whether changes meet project specifications using scenarios to assist the client/customer in acceptance testing
  • Developed quotes, bids, and proposals (RFI and RFP submission and response)
  • Evaluated and translated client/customer's needs and problems
  • Trained clients on new technology and enhancements using all appropriate communication tools as well as providing support for existing procedures
  • Monitored production performance
  • Project Methodologies used: Agile, Scrum Waterfall, and Hybrid
Agile Methodology Auditing BSA Business Analysis Program Management Project Management Scrum Waterfall Project Planning Process Improvement RFP Training Documentation Analysis
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Senior Business Analyst
Healthcare
May 2002 - Dec 2005
  • Installed contracts into systems, Subject Matter Expert (SME)
  • Audited contract installations and performed testing
  • Performed contract research. Scheduled workgroup calls to customers
  • Maintained relationships with current customers and initiated new relationships with potential business partners
  • Focal point for the department for policy and procedure updates, scheduled and performed training as needed
  • Provided support to new trainees through mentoring, observation, and feedback
  • Provided support to internal/ external customers, and team member
  • Assisted in the design of instructional workbook materials used in training including hands-on experiences, worksheets, course objectives, and course agendas
  • Created documentation for new versions of products and new products, reported bugs to R&D, developed a “wish list” of product enhancements, and reported back to R&D on problem areas for users
  • Technical resource to business partners and co-workers, development and improvement of existing processes, tools and procedures
  • Project Methodologies used: Agile, Waterfall, and Hybrid
Business Analysis Auditing Waterfall Training Documentation Agile Methodology
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Training Coordinator
Healthcare
Feb 1999 - May 2001
  • Verified insurance coverage and process charges, payments and posting charges, payments as well as reconciliation of daily reports, preparation of bank deposit
  • Responded and addressed patient complaints
  • Contributed to project team meetings
  • Conducted 100% audit of work performed by new hires
  • Developed tailored lesson plans and handouts, as well as created practical exercise materials to facilitate training
Auditing Training
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Edit Skills
Non-cloudteam Skill
Education
Attended in Chemistry
University of South Carolina 1999
Attended in Biology
Hillsborough Community College 1990
Certifications
PMP Certification - in progress
PSM Certification - in progress
Skills
Agile Methodology
2021
17
Waterfall
2021
17
Project Management
2021
13
Auditing
2011
11
Project Planning
2021
11
Program Management
2017
9
Training
2010
9
Business Analysis
2011
8
ERP
2021
8
Application Development
2021
7
Documentation
2009
7
Scrum
2016
7
BSA
2011
4
Change Management
2016
4
MS Dynamics 365
2016
4
Stakeholder Engagement
2016
4
Analysis
2009
3
Application Support
2016
3
Continuous Improvement
2021
3
Infrastructure Management
2021
3
Microsoft Excel
2016
3
MS SharePoint
2016
3
MS Visio
2021
3
Performance Management
2016
3
Process Improvement
2009
3
Quality Assurance
2016
3
Quality Management
2016
3
RFP
2009
3
Salesforce
2016
3
SDLC
2016
3
Systems Integration
2021
3
Account Management
2010
1
Analytics
2017
1
Business Intelligence
0
1
Compliance
0
1
Contract Management
2010
1
Crystal Reports
0
1
Database Upgrades
0
1
Epic
0
1
HL7
0
1
Hyperion
0
1
ISO 9001
0
1
ITIL
0
1
JIRA
0
1
M&A
0
1
Medicare
0
1
MS Project
0
1
Quality Control
0
1
Risk Assessment
0
1
SOX
0
1
Strategic Planning
0
1
Timeline
2010
1
Vendor Management
0
1