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Andrea
aloakley68@gmail.com
865-315-4342
Atlanta, GA 30301
Senior Clinical Consultant / Applications Analyst
24 years experience W2
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Summary

Highly motivated professional with extensive experience in Healthcare IT. Accomplished and effective communicator leading software implementations, elevating workflows, fostering relationships and educating customers. Exceptional commitment and resolve for project milestones and completion while providing top-notch customer service.

Experience
Senior Consultant / Applications Analyst
Professional/Consulting Services
Jan 2017 - present
Atlanta, GA
Manage and support electronic health record (EHR) and practice management (PM) applications.
  • Successfully lead Upgrade Testing, Documentation and Implementation.
  • Lead online and live customer trainings offering a variety of techniques catering to individual learning styles.
  • Evaluate and resolve problems with best practice solutions ensuring issues are mitigated in a timely manner.
  • Reliable source for administrators on configuration, training and support for clients and fellow analysts.
Documentation Practice Management EHR
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Implementation Consultant / Clinical Applications Analyst
Jan 2011 - Jan 2017
Knoxville, TN
Implementation and Conversion project lead ensuring milestones, timelines and expectations were fulfilled.
  • Managed electronic health record (EHR) implementations and upgrades certifying office process improvements and workflow optimization was top priority.
  • Project Manager for data conversions overseeing precise data scrutiny, mapping and testing to ensure accurate results.
  • Successfully lead and completed conversion projects for clinics migrating from eClinical Works, Greenway and Allscripts.
  • Valuable asset on optimizing workflow to maximize productivity while enhancing patient experience and care.
Process Improvement Project Management Data Conversion
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Senior Applications Analyst
Information Technology
Jan 2007 - Jan 2011
Naples, FL
Nationwide implementation and support of NextGen PM and EHR applications.
  • Database building and configuration compliance and regulatory updates.
  • Classroom and one-on-one physician and staff training.
  • Successfully developed training documentation specific to client's needs.
Compliance EHR Documentation
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Director of Media Outreach
Jan 2003 - Jan 2007
Lake Mary, FL
Directed media campaign initiatives for publicly traded companies by leveraging the local news sector.
  • Managed day-to-day administration of financial marketing campaign initiatives.
  • Developed relationships with Orlando Sentinel and Orlando Business Journal as primary news outlet for clients.
  • Interacted with top tier management of publicly traded companies.
Project Management
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Senior Training Specialist
Information Technology
Jan 1998 - Jan 2003
Indianapolis, IN
Drove implementation and training of pharmaceutical dispensing, long-term care and point of sale software for independent pharmacies.
  • Successfully conducted training sessions, seminars and product demonstrations.
  • Effectively produced leads for existing sales for add on products services.
  • Expertly lead data conversions for over-the-counter merchandise and drug databases.
  • Trusted advisor to pharmacy directors and staff on procedures, online adjudication with PBMs, workflow, medical administration reports (MARS), orders, third party/Medicare billing and inventory control.
Data Conversion Medicare Project Management Sales
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Edit Skills
Non-cloudteam Skill
Education
Skills
Project Management
2017
15
Data Conversion
2017
11
Documentation
2021
7
EHR
2021
7
Process Improvement
2017
6
Medicare
2003
5
Sales
2003
5
Compliance
2011
4
Practice Management
2021
3