8 years of experience in IT industry and 6 years of experience in application development and ServiceNow suite developer, architect and administrator.

• 4 years of experience as a web/integration developer using Java technologies.
• Worked on almost all the versions of service now including Istanbul, Jakarta, Kingston and have in depth knowledge of the version London.
• Hands on experience in creating the custom Applications, Modules in ServiceNow and the various customization as per the client's requirements. Functional knowledge and implementation of ITSM framework.
• Experience in working with UI Actions, UI Policies in ServiceNow. Change management experience using Update Sets, Import Sets in ServiceNow.
• Worked with ServiceNow tools such as Service Catalog Requests, Hardware and Software Asset Management, Configuration Management, Content Management System, Service Portals, Discovery, Field Service Management, Performance Analytics, incident, Problem, Knowledge, Reporting, Gauges, Integration with Web Services Orchestration (PowerShell and Puppet), Performance analytics, Project Portfolio Management, ServiceNow Administration
• Experience in Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow.
• Experience in working with the workflows using ServiceNow workflow editor.
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
• Created of service catalog items in ServiceNow and maintain self-service portals.
• Experienced in CMDB and Asset Management Services: Business Services and Configuration item relationships
• Experienced working with DISCOVERY tool. Defined and configured DISCOVERY schedules and set up and configured MID servers and check for the connectivity.
• Load configuration info to CMDB using discovery.
• Strong experience in working with Scripted Web services
• Hands on experience in web development using HTML, JavaScript, Jelly and CSS. Expertise in web based development languages such as JavaScript, HTML, CSS, HTTP etc.
• Experience in working on SQL queries, SQL Tuning, PL/SQL Tuning.
• Functional knowledge and implementation experience of ITSM frameworks.
• Experience in configuring the SLAs for various ITIL processes as per the client requirements. Good knowledge of ITIL version 3 and project life cycle.
• Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management and Reporting in ServiceNow.
• Familiarized with Agile methods.
• Well versed in Database Administration and Management.
• Strong analytical and problem solving skills.
• Good time management skills and detail oriented.
• Experience with HR service delivery
• Worked with ServiceNow integration solutions such as LDAP, JDBC, web service, REST, MID server
• Also have in depth knowledge of direct webs service API ServiceNow, SOAP & WSDL. Worked with rest, get post using basic HTTP authentication
• Development of the ITOM modules such as orchestration, service catalog, event management, service mapping, incident and discovery workflows.
• Customized HR module. Created and implemented HR cases, adding dashboards and reporting according to requirements.