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Charles
chasm7@gmail.com
404-354-1312
8660 N Archer Ave
Oro Valley, AZ 85742
Systems Engineer
30 years experience W2
0
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Average rating
45
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Summary

ServiceNow Certified System Administrator with broad platform experience in Service Catalog, Service Portal, Change, Incident, Knowledge, Reporting, and Configuration Management (CMDB / Discovery) utilizing business rules, workflows, UI Policies, client/server JavaScript, REST and SOAP API integration, scripted API's, events, reports, dashboards, import/export sets, transform maps, and scheduled jobs, etc.

  • ITIL Foundation Certified
  • knowledge and experience implementing IT Service Management (ITSM) best practices.
  • Broad application and REST API architecture and development skills utilizing NodeJS, C#, VB.NET, ASP.NET Web Forms and MVC, ADO.NET, SQL, SSIS, JavaScript, AngularJS, JQuery, XML/XPATH, HTML, CSS and Bootstrap.
  • Database design, development and optimization abilities utilizing Oracle, SQL Server, and DB2.
  • Identity Management development and integration with Active Directory, Windows Identity Foundation (WIF), WS-Security, SAML, Single Sign-On and Single Sign-Out.
  • Reporting skills utilizing ServiceNow, Cognos, SSRS, Crystal Reports, Data Dynamics ActiveReports and MS Access.
  • Change control management and build automation utilizing GIT, SVN, TortoiseSVN client, Jenkins, PowerShell, Windows Command Shell, VBScript, ClearCase and Visual SourceSafe.
  • IT administration exposure including Windows Server, Internet Information Server (IIS) and Linux technologies.
  • Unique blend of Information Technology knowledge and software development skills.
  • Highly productive working as part of a team or individually.
  • Excellent verbal and written communication skills. Can communicate effectively with executive, end-user, and technical levels. RELEVANT ACCOMPLISHMENTS

Experience
Systems Engineer
Information Technology
Mar 2017 - Mar 2017
Johns Creek, GA
Staff
  • Currently perform the roles of ServiceNow architect, administrator, and lead developer within the Macy's IT Service Management team utilizing the ServiceNow platform.
  • Work closely with ITSM process owners, customers, business analysts and partners to architect, document, develop, test and deliver custom solutions within the ServiceNow platform.
  • Partner with the Macy's Infrastructure Automation team to develop and deliver highly integrated and automated solutions whenever possible. Examples include Server Provisioning, Access Requests, Software Installations, and Enterprise Monitoring Downtime Requests.
  • Establish, document, and train team members on development standards and best practices. Perform code reviews and general mentoring for junior developers.
Business Analysis ServiceNow Systems Engineering
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Information Technology
Apr 1998 - Sep 2000
  • Designed and developed components utilizing Microsoft DNA architecture for internet-based wholesale finance software with Visual Basic XML, ASP, JavaScript, HTML, ActiveReports, and Crystal Reports.
  • Designed and developed Java-based internet application load/stress testing tool and utilized for scalability testing and tuning.
  • Educated and trained Implementation Department, Quality Assurance Department, and various Management personnel in internet and electronic commerce technologies.
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Information Technology
Jan 1998 - Jan 2000
Alpharetta, GA
Primarily responsible for the development and success of DataScan's Dealer Access System (DAS) ( software, an internet-based system providing Automobile Dealers access to their wholesale floorplan portfolio. Senior Software Engineer
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Information Technology Administrator
Jan 1992 - Jan 1998
of the Pulp and Paper Industry (TAPPI), Norcross, GA. Over a period of six years, achieved a series of consistent promotions resulting in significant responsibility growth.
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Non-cloudteam Skill
Education
Computer Information Systems
Georgia State University 1993
Skills
AngularJS
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Bootstrap
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Business Analysis
2017
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ClearCase
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Crystal Reports
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1
CSS
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Database Design
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HTML
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JavaScript
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Jenkins
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jQuery
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Linux
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MS Active Directory
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MVC
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1
Oracle
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PowerShell
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REST
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ServiceNow
2017
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SOAP
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SQL
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SQL Server
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SSIS
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SVN
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System Administration
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Systems Engineering
2017
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UI
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Windows
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Windows Server
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XML
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