ServiceNow Certified System Administrator with broad platform experience in Service Catalog, Service Portal, Change, Incident, Knowledge, Reporting, and Configuration Management (CMDB / Discovery) utilizing business rules, workflows, UI Policies, client/server JavaScript, REST and SOAP API integration, scripted API's, events, reports, dashboards, import/export sets, transform maps, and scheduled jobs, etc.

• ITIL Foundation Certified
• knowledge and experience implementing IT Service Management (ITSM) best practices.
• Broad application and REST API architecture and development skills utilizing NodeJS, C#, VB.NET, ASP.NET Web Forms and MVC, ADO.NET, SQL, SSIS, JavaScript, AngularJS, JQuery, XML/XPATH, HTML, CSS and Bootstrap.
• Database design, development and optimization abilities utilizing Oracle, SQL Server, and DB2.
• Identity Management development and integration with Active Directory, Windows Identity Foundation (WIF), WS-Security, SAML, Single Sign-On and Single Sign-Out.
• Reporting skills utilizing ServiceNow, Cognos, SSRS, Crystal Reports, Data Dynamics ActiveReports and MS Access.
• Change control management and build automation utilizing GIT, SVN, TortoiseSVN client, Jenkins, PowerShell, Windows Command Shell, VBScript, ClearCase and Visual SourceSafe.
• IT administration exposure including Windows Server, Internet Information Server (IIS) and Linux technologies.
• Unique blend of Information Technology knowledge and software development skills.
• Highly productive working as part of a team or individually.
• Excellent verbal and written communication skills. Can communicate effectively with executive, end-user, and technical levels. RELEVANT ACCOMPLISHMENTS