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Sara
ssangha5051@gmail.com
703-728-5051
Arlington, VA 22246
Director Quality Assurance
16 years experience W2
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Summary

  • A versatile, intuitive, and results-driven Executive-level leader well-versed in all aspects of Software Quality Assurance and adept at delivering high-quality enterprise systems for commercial and government clients, recognized as a fair and equitable team leader.
  • Highly passionate about all forms of technology, with advanced skills in cloud computing/tools. A skilled communicator who is capable of aligning technology teams with strategic business objectives to deliver on customer commitments successfully.
  • Demonstrated good analytical skills and well-reasoned judgment and decision making in identifying and conveying complex issues and institution-specific strengths and weaknesses.
  • Proficient in leading productive and efficient team meetings, ensuring that team members are adequately informed and can communicate project interactions and arrangements to ensure the success of the project.
  • Capable of driving organizational change by leveraging people skills, process talents, and objective setting practices and possesses a strong record of success in fast-paced and demanding environments.
  • Possess excellent verbal and written communication skills with good interpersonal, managerial, and organizational skills to communicate with different departments and the public and work in a fast-paced and demanding environment.
  • Outstanding leadership skills and vision to drive the department, ability to multi-task, and work under pressure and strict deadlines, can work in collaboration with a team or individually to achieve success and goals.

Accomplishments

  • Obtained ISO 9001 Certification and implemented process improvement QA program to increase the number of attainable government contracts and revenue at QuantaDyn
  • Creation and implementation of a QA Methodology, Test Management Plan, Usability Testing, Defect Management Plan, Code Migration Plan, test scripts, automation, overall test policies and procedures and Workflow Processes at Sagence Learning
  • Implemented an innovative Quality Assurance framework throughout the enterprise organization at American Public University System
  • Achieved significant cost reductions and enhanced revenue generation using quantifiable improvements to the SDLC process through specializing in requirement management, functional, API, and data testing strategies
  • Implemented a successful Artificial Intelligence platform for learning concepts enabling advanced insights to client challenges and execution at Scriyb leading to greater student retention

Skill Areas:

  • Excellent Communication Skills
  • Leadership
  • Startup Companies
  • Strategic Planning
  • Process Improvements
  • Relationship Building
  • Staff Optimization
  • System Development
  • Business Development
  • Budget Planning
  • P&L
  • Complex Problem-solving
  • Agility
  • Strong Work Ethic
  • Data Analytics
  • Artificial Intelligence
  • Team Leadership
  • User Experience
  • Training & Development
  • Cross-Functional Team Collaboration
  • Policy Development
  • Change Management
  • Project Management
  • Problem/Conflict Resolution

Certifications

  • Certified Quality Auditor Certification
  • Lean Six Sigma Black Belt
  • Certified Scrum Master (CSM)
  • Certified Software Test Manager (CSTM)
  • Certified Test Foundation Level (CTFL)
  • International Software Testing Qualifications Board (ISTQB)
  • Certified 508 Compliance Tester
  • Best Practices in Requirement, Test & Project Management
  • Certified ITIL Foundation Concepts
  • Cloud Computing - Core Concepts
  • Penetration Tester
  • EU GDPR Data Protection Officer
  • Business Development Foundation

Technical Skills

  • Tools: WinRunner, QTP, Load Runner, Test Director, QC, Empirix, Grinder, TOAD, Teradata, Visual Studio 2017, BrBugz, JIRA, PVCS, Visual Source safe, JAWS, OTM, SOAPUI, JMETER, DOORS, Postman, Selenium IDE, BrowserStack, Jenkins, Git, GitHub, AWS Cloud, Microsoft Test Manager, TFS, SharePoint, Citrix, VMware, Confluence, Araxis, ExamDiff, WAT, Cucumber, Salesforce, Minitab, Microsoft Office 365, Jasper, Balsamic, OWASP ZAP 2.7.0 Tableau Desktop 10, MicroStrategy, POP, Moqups, Axure, Azure, Eclipse, SVN, Appium
  • Programming Languages: VS.Net, VB.Net, C#, J2EE, Java, Visual Basic, Test Script Language, COBOL, VB Script ASP.NET, .NET, HTML AngularJS, Python, Ruby
  • Operating Systems: Windows 10, 8, 7, XP, UNIX, Apple IOS, Apple OS, Android
  • Databases: SQL Server 2000/2005, MYSQL 2017, Oracle 8i, Microsoft Access 2003
  • Other: Microsoft Project 2016, Word, Excel, Visio 2016, Lotus Notes, Microsoft Office 2016, MS FrontPage 2003, ADFS

Languages Known

  • English and Dutch

Experience
Director Quality Assurance
Information Technology
Mar 2019 - present
  • Identify new opportunities, qualify these opportunities and maintain good customer relations
  • Present companywide ISO 9001 training and awareness and improve documentation and record retention, generate a company-wide consistency in documents, and review meetings.
  • Identified key metrics KPIs that drive the business, ensuring alignment between business objectives and technical solutions and significantly improve the quality for aerospace training simulation software applications for DoD and commercial clients.
  • Institute/maintain the company's QA framework per ISO 9001, AS9100, DCMA, and ISO 27001 regulations.
  • Partner with management and leadership to create strategic plans that advance the company's mission and objectives and to promote revenue, profitability, and growth.
  • Analyze operational, financial, and technology processes that provide management with individual assessments of risk, internal controls, and the overall effectiveness/efficiency of the process.
  • Supporting backend testing strategies with extensive data and API/CYBER testing, implemented customer platform for reporting UAT issues in JIRA and escalate customer complaints
  • Implement Change Management process and train employees on proper usage and reporting changes
  • Direct nonconforming material activities including root cause analysis, corrective action, disposition and validations
  • Increase responsibilities to manage daily department operations through auditing and growth plans to increase productivity.
  • Audit project records for contract compliance plans and specifications, and work with project site management on corrective actions.
  • Develop (SOPs), standard forms, templates, and procedural documents related to risk aversion and best practices and maintained them in MS Office 365 Suite
  • Worked with international project managers, procurement staff, engineering teams, and vendors to ensure requirements, were met and projects were delivered on time and budget.
  • Provide guidance throughout the product lifecycle and recommend process improvements and mitigate release issues, oversee and manage the quality turnover documentation process, implementation, completion, provide training and presentations
  • Review of operational, financial, and technology processes to provide management with an individual assessment of business risk, internal controls, and the overall effectiveness and efficiency of the process.
  • Played a key role in aligning maintenance operations with implementation projects and recommendations regarding business and IT SDLC process optimization, profit improvement, internal control, and compliance, evaluation, and testing of business processes and business controls to identify areas of risk.
  • Implement QA frameworks which can be utilized throughout all departments, corporate-level Test Plans and (UAT, Smoke
  • Regression) Procedures, designed the 5-year strategic QA roadmap.
Auditing
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Director Quality Assurance
Information Technology
Jun 2018 - Mar 2019
  • Cover long-/short-term recommendations and actions, influences the software development process and supporting LMS tools to achieve desirable quality, efficiency, and agility as well as to reduce the risk of quality issues.
  • Helped achieve the University's objectives and expand student outreach by developing/guiding the implementation of multiyear strategic and annual operational plans.
  • Ensure repeatable test strategies and approaches are in place, guiding efforts to build Regression Test Case repository, leading resources to meet project goals
  • Contributed to company inventory and operations management procedures instituted quality management processes and procedures and integrated computer systems designs and software products.
  • Authored/revamped SDLC processes CMMI level 5 created/maintained 100% of high-standard project specifications documentation for clients enhanced quality improved satisfaction levels and reduced response times. Build out algorithm technologies/infrastructure in support of code builds, testing, and deployments, aligned with SOX.
  • Designed company roadmap for companywide transformation, implementing quality management processes, procedures, integration of computer systems designs, and integration of software products.
  • Served as an expert consultant regarding policies and procedures, quality improvement strategies, performance measures, and quality of the customer experience.
  • Created and implemented processes to improve vendor relationship management, reviews & evaluations, governance & policies, and training & on boarding, leading to a significant, measurable lift in KPIs.
  • Oversaw all aspects of the sales process from virtual product demonstrations, face-to-face meetings, and contract negotiations.
  • Developed KPIs, providing market intelligence, utilizing CRM tools, and developing and implanting market-leading Customer Engagement models and drive continuity between test and development environments to increase test validity
  • Led the strategic thought leadership and development behind our division's 3-year partnership, alliances, and licensing strategy, and partnered with product management and delivery teams to align and prioritize current and future new product development initiatives in support of business objectives.
  • Build out technologies and infrastructure of an algorithm that supports processes of code build, test, and deployment according to Sarbanes Oxley (SOX) guidelines and their impacts. Reviewed/developed program-specific roadmap for implementing the automated testing.
  • Ensured that customer requirements are appropriately captured for best-in-class performance of new products against predicate devices, competitors, and market expectations. Provided design inputs as part of the team, analyze SLA's.
  • Collaborates with the marketing team to define go-to-market strategy. Responsible for direct sales and business development, including strategy leadership, performance management, and CRM.
  • Leads QA managers and coordinates with the program and technical leadership to establish development initiatives to assess and improve performance and to ensure capture, analysis, and presentation of data to convey results.
  • Set clear priorities for team members and established measurable analytics to monitor performance.
No skills were added
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Director Quality Assurance
Information Technology
Mar 2017 - Jun 2018
  • Developed an effective working relationship with product management and algorithm engineering to manage the automation process as well as deep academic learning intelligence (DALI) and Artificial Intelligence (AI) projects.
  • Participated in the process to determine the scope and velocity needed to ensure continuous quality for Scriyb users such as K-12, Cisco, and federal government. Created WBS from SOW to manage project deliverables.
  • Worked with services and support teams to ensure that the delivery approach provided optimal time to value (TTV) and supported client success.
  • Collaborated closely with internal partners and external vendors to ensure successful preparation, execution, and measurement of testing strategies and activities.
  • Conducts quality assurance (QA) activities in accordance with the QA Plan conducts the QA process. Creates and maintains project plans audits functional groups for compliance with CMMI standards.
  • Facilitates agile ceremonies and lead risk and root cause analysis identification and tracking.
  • Conduct audit checks and ensure compliance with the policies and procedures, including system audit checks.
  • Used analytical and problem-solving skills to develop solutions for services for potential clients,
  • Provide technical leadership and developed strategies for IT User Support, including initiation, planning, and evaluation
  • Liaise with academic services and risk management to ensure support of business continuity requirements, using analytical skills designed and implemented a regression test suite that reduced production by more
No skills were added
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Director Quality Assurance
Information Technology
Nov 2014 - Mar 2017
Washington, DC
  • Established team and individual goals and objectives and monitor progress.
  • Evaluated interdependencies, ambiguities or omissions, and made suggestions to improve requirements and ensure usability/testability.
  • Performed 508 testing strategies and responsible for keeping the VPAT up to date.
  • Applied metrics to determine the readiness and quality of applications, prior to production release.
  • Provided input on functional requirements, product designs, and schedules, and UAT test scripts.
  • Recognized business trends to influence strategy and to grow sales and achieve significant cost savings.
  • Successfully organized/chaired the Customer Advisory Council focused on obtaining market feedback.
  • Developed testing scenarios/cases to address areas such as database impacts, software scenarios, regression testing, boundary/negative testing, error or defect retests, usability, including automated scripts.
  • Managed the Quality Assurance Test Labs resources and updates based on Product/Project Management requirements.
  • Oversaw API and web services testing and led SCRUM meetings in the absence of the SCRUM Master.
  • Played a key role in test automation with SELENIUM, WATIR, RUBY, and CUCUMBER.
  • Utilized GITHUB to review Pull Request and changed files to be reviewed.
  • Provided coaching and guidance to the QA Team on "best practices."
  • Helped team in developing procedures to test Jasper Reports and Tableau Reports for DOE.
  • Gained hands-on expertise in various test strategies such as Black box, UAT, functional testing, smoke testing.
  • Designed test plans and test cases for various kinds of tests, including regression tests, functional tests, and boundary tests. Participated in the review of project requirements to understand test objectives and to provide input.
  • Facilitated JIRA workflow, creating stories, and assigning to the current sprint.
  • Worked closely with Product Managers and Software Engineers to assist with test plan creation & execution.
  • Adhered to defect tracking process document software defects, using a defect tracking tool (TESTLINK, ZEPHYR JIRA, and SALESFORCE), monitor the progress in a timely manner, escalate aging and priority defects.
  • Provided end-users with Release Notes of each Release, directed testing of Migration of DTS Environment RACKSPACE to AWS.
  • Performed database testing with SEQUELPRO and POSTICO and highly involved in IOS testing using XCODE, setup IOS automation scripts.
  • Conducted test plan reviews and audits, managed the QA documentation on CONFLUENCE.
  • Delivered test execution results and related metrics for every release cycle.
  • Formulated testing infrastructure and oversee the construction of automated test suites. Collaborated with Software Engineers to assist with impact & risk assessments.
  • Conducted WCAG 2.0 compliance testing with WAVE, MAC Accessibility tool, and made recommendations for accessibility compliance.
No skills were added
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Senior Product Manager
Information Technology
Nov 2012 - Feb 2014
  • Investigated procedures, workflows, and software to keep processes up to date. Assisted with internal project kickoffs and requirements/specs gathering.
  • Implemented a compliance program with numerous policies related to compliant billing and documentation.
  • Enforced company disciplinary policies to encourage compliance and accountability.
  • Define the backlog for engineering teams, write the user stories, and drive the productivity and effectiveness of the engineering teams
  • Manage the weekly sprints and customer feedback session form demos, directly review and respond to all external audits.
  • Conducted internal audits and provide reports to senior management, where I recommend corrective action plans when appropriate.
  • Collaborated with industry partners and business experts to align IT Roadmaps and Strategies with business needs.
Auditing Compliance Project Management
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Compliance Quality Manager
Information Technology
Jul 2009 - Apr 2012
  • Worked collaboratively developers and PMs to assess testing efforts based on application changes and immediately notified and escalated issues to management.
  • Defined overall testing strategies and test processes for new and existing functionality
  • Promote overall quality goals and achievements across the company and educated team members on Quality Assurance principles based on the SEI CMMI and ISO 9001 achieved a CMMI Level 3.
  • Compiled/clarified client requirements, business needs, and project objectives using feedback sessions and client meetings.
  • Analyzed requirements developed test plans and tested applications for each release based on test cases successfully supported/trained business users during the test cycle and sent them positive test cases.
Compliance Project Management Auditing
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QA Tester
Information Technology
Jun 2005 - Feb 2007
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Master's in Cyber Security
American Public University
Bachelor's in Chemical Technology
University of Rotterdam
Certifications
Pharmacy Assistant, Zadkine College, Rotterdam, PMP (Exam scheduled
Certified Quality Auditor Certification
Lean Six Sigma Black Belt
Certified Scrum Master (CSM)
Certified Software Test Manager (CSTM)
Certified Test Foundation Level (CTFL)
International Software Testing Qualifications Board (ISTQB)
Certified 508 Compliance Tester
Best Practices in Requirement, Test & Project Management
Certified ITIL Foundation Concepts
Skills
Auditing
2021
5
Compliance
2014
4
Project Management
2014
4
Languages
Dutch, Fluent/Bilingual