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Kingsley
knwaolis@yahoo.com
708-690-5614
Chicago, IL 60655
System Administrator - Storage
12 years experience W2
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Summary

Over 9 plus years of IT experience who is a result-driven, solution-oriented, competent in storage administration. Highly skilled in planning, configuring, administering, and maintaining Storage systems with solid understanding and experience of storage design, with a personal drive for continuous self-improvement. Responsibilities include configuration, monitoring, troubleshooting, disaster recovery, and reporting. Over 9 years of experience with replication between NetApp appliances. Over 9 years of experience working with Virtual Netapp appliances.

STORAGE HARDWARE AND TOOLS

EMC VMAX 20k, 40K and VMAX3 (EMC Solutions Enabler SymCLI, Unisphere), EMC VPLEX EMC UNTY, 450F, 650F, VNX 5300, 5700, IBM SVC Web GUI, IBM Storewise V7000 & V9000, Brocade DCX – CLI and Brocade Network Advisor, Remedy Ticketing System, Service Now Ticketing system, EMC RecoverPoint, IBM Storage XIV Management Console/XCLI, XIV Top, NetApp FAS 8060, AFF Series, OnCommand system manager, OnCommand unified manager OCUM, DS8K Storage Management Console, Pure storage management console, FS900/9100 Management console, HP Nimble

TECHNICAL SKILLS

  • Ability to plan, manage, and coordinate projects as well as run activities.
  • Exposure to Incident management, configuration management, and capacity management.
  • Exposure to developing and maintaining standard metrics for service performance analysis, component reports and service reports, based on Customers’ requirements.
  • Applied knowledge in the administration of windows and Linux servers.
  • Exposure to ticketing tools like Remedy, Service Now.
  • Good knowledge of ITIL.
  • Incident/change/problem on a regular basis.
  • Technical Documentation and design process and standards.
  • Expert knowledge of Critical incident management and SLA management.
  • Experienced SAN Management for Sun Solaris/HPUX/AIX/Windows operating systems.
  • Knowledgeable in troubleshooting day to day SAN/Storage and host-related issues.

Experience
System Administrator - Storage
Insurance
Jul 2019 - present
  • Managed and troubleshoot enterprise and mid-tier class storage arrays from NetApp FAS models, EMC, VMAX 20k, 40k and VMAX3 and Unity 450F, 650F Arrays.
  • Collaborated with key stakeholders (Product Managers, Architects, Service Managers, Project Managers) to gather and develop requirements for Enterprise Network Attached Storage (NAS), and Data Retention/Back-up systems.
  • Collaborated with various teams to do performance analysis, tuning, and troubleshooting.
  • Planned, architectured design, and engineered the NAS and Data Protection systems.
  • Evaluated equipment specifications and process requirements to conceive a practical design.
  • Compiled and analyzed operational data. Directing tests to establish standards for new designs or modifications to existing equipment, systems, or processes.
  • Participated in project planning, release management, and migrations.
  • Researched, recommended, and introduced new technologies and new uses of existing technologies partnering with IT Architecture \ Service Management.
  • Participated in Business planning, IT Strategy, and setting directions from the perspective of Storage Design Engineering.
  • Created/Expanded aggregate, volume, QTree for NAS environments, LUN’s, IGroups for SAN environments.
  • Performed DR test for the environment.
  • Performed Snapshot restore on demand.
  • Performed Snapshot, LUNclone, Flexclone management.
  • Set up and troubleshoot V-Filer Environment.
  • LUN management (LUN creation, LUN snapshots, Manual and automatic iGroup management, LUN restore) using SnapDrive.
  • Set up and troubleshoot NFS, CIFS, and SAN (FC and ISCSI) Environment.
  • Participated in operational escalations and root cause analysis research.
  • Managed and troubleshoot storage virtualization.
  • Managed and troubleshoot Storage Area Network (SAN) specifically Brocade Director Class hardware.
  • Dynamic tiering & allocation, deduplication, replication, and snapshots.
  • Planned and conducted Disaster Recovery exercises along with their documentation and methodologies.
  • Implemented Storage/SAN migration and refresh activities.
  • Installed and configured Storage devices.
  • Performed capacity analysis, monitors and controls usage of Storage space.
  • Coordinated with service provider for issues and incidents related to critical Server outages issues and RCA.
  • Participated in the 24x7 on-call rotation.
Brocade Data Replication Disaster Recovery EMC iSCSI NAS NetApp NFS SAN System Administration Virtualization
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Storage Administrator
Banking/Financial
Aug 2016 - Jun 2019
  • Administered NetApp FAS 8060, FAS9000, EMC XtremioX2, VMAX3, and Pure storage M70, using Unisphere Symcli, Oncommand system manger, Oncommand unified manger, unisphere for Xtremio, pure1 manage console and Brocade DCX8510 SAN Switch.
  • Zoned new server HBAs and storage ports and removed unused zones from the active configuration as referred by the SAN health report.
  • Performed day-to-day operational support of the SAN environment. This included storage provisioning (LUN creation, Masking, Mapping) problem diagnostics resolution.
  • Maintained storage aspects of new server integrations, storage allocation, and change management.
  • Provided Support and administer assistance within the SAN environments which included NAS. Operations involved Common Internet Files System (CIFS) and Network File System (NFS).
  • Collected the data for trending and created daily logs, performed capacity planning, and monitored Backup storage and utilization performance.
  • Day to day storage administration of NetApp storage systems (SAN and NAS) SVMS, LUNS, Shares and Exports, LIFS, VLANS, Broadcast Domains, Ifgrps, ports, snapshots, clones.
  • Day to day storage monitoring and reporting using OCUM.
  • Overall environment monitoring, maintenance, and troubleshooting using NetApp onCommand Insight.
  • Created/Expanded aggregate, volume, QTree for NAS environments, LUN’s, IGroups for SAN environments.
  • Performed DR test for the environment.
  • Performed Snapshot restore on demand.
  • Performed Snapshot, LUNclone, Flexclone management.
  • Set up and troubleshoot V-Filer Environment.
  • LUN management (LUN creation, LUN snapshots, Manual and automatic iGroup management, LUN restore) using SnapDrive.
  • Set up and troubleshoot NFS, CIFS, and SAN (FC and ISCSI) Environment.
  • Storage Migration using NetApp SnapMirror and SnapVault concepts.
  • Performed Storage analysis, capacity planning, and performance planning of storage components using SAN Health Tools.
  • Provided data backup and restoration services to clients 24 hours a day.
  • Managed data backup efforts to ensure that storage updates are successful.
  • Responded to client inquiries and requests for estimates prior to providing backup services.
  • Updated software and maintained related hardware for clients as part of backup service packages.
  • Detected, diagnosed, and reported storage related problems on servers.
  • Analyzed and resolved problems associated with server storage arrays.
  • Storage reporting and forecasting for future purchases and storage needs.
  • Loaded balance data in clusters, added, removed, and formated additional nodes to clusters.
  • Coordinated with clients to develop and implement data backup plans and security.
  • Worked with clients to develop disaster recovery plans in the event of data losses.
  • Served as part of a team that was on-call 24/7 to provide backup protection and assist with data recovery efforts.
  • Coordinated support from vendors and contact customer service to resolve issues.
Brocade Database Backups Disaster Recovery EMC NAS NetApp SAN Storage Administrator Provisioning NFS Diagnostics Data Recovery Capacity Planning
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Storage Architect
Banking/Financial
Sep 2014 - Jul 2016
Westport, CT
  • Designed, implemented, and maintained solutions and migrations around EMC Unity, VNX, VPLEX, and PowerMax/Vmax storage arrays.
  • Brocade / CISCO SAN Switch Fabric Administration.
  • Performed configuration of EMC VMAX 40Ks, VMAX 10Ks, VPLEX High Availability Solutions, and MDS9710 Enterprise switches.
  • Performed capacity analysis and recommended storage environment improvements.
  • Led storage provisioning and consolidation activities.
  • Monitored and reported on daily SAN operational health and performance.
  • Administration, implementation, and maintenance of EMC based SAN storage systems based on client requirements.
  • Migration of storage systems from older to newer generation-based systems.
  • Performed troubleshooting of problems/errors in storage systems.
  • Performed on-going optimization of the systems to ensure adequate capacity, availability, and scalability.
  • Installation and configuration of new storage systems and environments.
  • Performed SAN zoning configuration changes and allocated storage to specific servers/applications.
  • Conducted periodic performance analysis and fine-tune the overall performance.
  • Executed incident management, change management, and problem management.
  • Troubleshoot/diagnosed and resolved complex problems involving servers, SAN storage, and SAN switches.
  • Tracked storage systems' capacity and proposed appropriate measures proactively.
  • Communicated issues and solutions that may impact the team.
  • Troubleshoot zoning issues and connectivity issues between host and storage end.
  • Troubleshoot storage performance issues and incidents.
  • Performed daily health checks on storage systems and SAN switches.
  • Configured ISL Trunking on brocade switches.
  • Vendor customer management during hardware failure issues.
  • Evaluated new storage platforms.
  • Restored and recovered data as requested.
  • Performed host-based migrations, server migration, and NDM technologies.
  • Supported yet to be determined non-EMC storage Systems Required Skills.
Database Maintenance SAN Change Management Cisco Incident Management Switches Provisioning Storage
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Help Desk Support
Banking/Financial
May 2011 - Aug 2014
Norwalk, CT
  • Troubleshoot hardware issues.
  • Worked across legacy hardware platforms such as HP, Dell, Compaq, and IBM PCs.
  • Windows XP, SMS Network Associates Active Client Suite (McAfee).
  • Collaborated with internal teams, instrument vendors, and business clients to ensure solutions are implemented with minimal downtime.
  • Supported video & teleconferencing hardware.
  • Provided computer assets in the new hire onboarding process.
  • Proactively refreshed End of Life (EOL) systems.
  • Provided business-specific desk-side support services to users.
  • Built strong relationships with customers to provide support and understand their support requirements.
Windows HP Dell Help Desk Management Desktop Support
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Help Desk Support
Manufacturing
Jun 2009 - Mar 2011
Houston, TX
  • Day-to-day operations support for the end user.
  • Ensured data integrity in the Asset Management system.
  • Disposal of obsolete end-user hardware.
  • Provided computer assets in the new hire onboarding process.
  • Used analytical skills to solve technical issues for a wide variety of users.
  • Brought an in-depth knowledge of mobile device platforms to provide the best in class support.
  • Demonstrated exceptional PC and peripheral troubleshooting and break /fix skills.
  • Collaborated with team members to develop and provide superb customer relationship skills.
  • Established and maintained service-level relationships with local and off-site technology service providers.
  • Recorded and relayed both routine and mission critical information on a consistent basis.
  • Interacted with users across all business units.
  • Worked in a fast-paced environment.
  • Represented the EUS team in global infrastructure improvement projects relating to end-user devices and services.
Data Integrity Problem Solving Help Desk Management Desktop Support
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Physics
University of Cape-Coast 2007
Skills
Desktop Support
2014
5
Help Desk Management
2014
5
SAN
2021
5
Provisioning
2019
4
Brocade
2021
3
Dell
2014
3
Disaster Recovery
2021
3
EMC
2021
3
HP
2014
3
NAS
2021
3
NetApp
2021
3
NFS
2021
3
Windows
2014
3
Capacity Planning
2019
2
Data Recovery
2019
2
Database Backups
2019
2
Diagnostics
2019
2
Storage Administrator
2019
2
Change Management
2016
1
Cisco
2016
1
Data Integrity
2011
1
Database Maintenance
2016
1
Incident Management
2016
1
Problem Solving
2011
1
Storage
2016
1
Switches
2016
1
AIX
0
1
BMC Remedy
0
1
Configuration Management
0
1
Data Replication
2021
1
iSCSI
2021
1
ITIL
0
1
Linux
0
1
SAS Management Console
0
1
SLA Management
0
1
Solaris
0
1
Storage Management
0
1
Sun
0
1
System Administration
2021
1
Virtualization
2021
1