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James
shoetheba@icloud.com
330-274-1356
Cleveland, OH 44101
Expert Business Systems Analyst
25 years experience W2
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Summary

Progressive 20+year Career of Repeated Success in Business Analysis. ? Workshop Facilitation: Seasoned Requirements Workshop and JAD Facilitator, assisting stakeholders to crystallize business ideas by asking the right questions to draw out needed requirements, while proposing never-before-thought-of concepts and scenarios. Lifelong learner with passion for teaching and mentoring. ? Requirements Management: Critical, analytical, and visual thinker, eliciting detailed requirements, analyzing process and business rules for multiple business channels, applications, SDLS (Scrum/Waterfall). ? Collaborative Analysis: Supportive unifier, bringing together technical and business people in a comfortable and productive environment to achieve common goals. Welcome management and technical challenges with an enthusiastic team approach. ? Project Leadership: Multifaceted leader, delivering all projects ahead of schedule in a wide array of industries, including title/escrow, insurance, financial services, banking, supply chain, manufacturing, governmental compliance, transportation logistics, health care, retail, B2B, B2C, and pricing systems. I am adroit at descrying problems to discover elucidations.

Experience
Sr. Business Analyst/Facilitator
Retail
Aug 2019 - Feb 2020
(contract) Sr. Business Analyst/Facilitator
  • SIRVA: Worked with business and accounting departments to defined root cause analysis for revenue projects and provided sustainable solution
  • WALMART: Engaged with SIRVA's Client Walmart Inc. Global Mobility team as business analysis, leading of SIRVA's PM Development team to solution for opportunities and enhancements within the company's licensed software
Business Analysis Requirements Gathering Analysis Facilitation Scrum Use Case UML SDLC JAD MS Visio Stakeholder Engagement
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Sr. Business Analyst/Facilitator
Information Technology
Feb 2019 - Aug 2019
Nashville, TN
(contract) Sr. Business Analyst/Facilitator
  • Lead, managed, and facilitated multiple requirement workshops with business teams during the project initiation phase by defining the Breadth of the project, this included consolidation of 2 separate systems and 1 manual process to manage Workers Comp and General Liability Insurance on Construction Sites. In More Workshops we were able to Validate Vendor Selection and Identified initial set of Gaps between Vendor product and AS-IS business Process. We also Defined detailed Requirements and Data Gap Analysis 3 months ahead of Schedule for implementing and automating manual process into Vendor Software. All this was accomplished by Facilitating Multiple Requirements Workshops. Overall this brought the project back on track and resulted in Saving and Multi-Million-dollar Client after an external vendor failure
  • Held several Requirement workshops to define new requirements for a system that is being decommissioned due to technology upgrades for the Fee management system
Business Analysis Requirements Gathering Analysis Facilitation Use Case UML
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Sr. Business Analyst III
Mar 2018 - Oct 2018
Twinsburg, OH
/ EnvisionRx (direct contract)
  • Elicited Product Requirements for the Encounters Management System, Auto Enrollment System, and a single IVR System for 4 Call Centers
  • Developed A Process to manage Production Issue for All Lines of Business (Approx.5-10 a day)
  • Developed a BSA COE for 6+ Business Analysis
  • Helped develop a process to manage Defects / Enhancements (Approx.15-20 a day)
Business Analysis Requirements Gathering MS Visio Analysis Use Case UML
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Sr. Business Analyst Lead/ Product Owner Proxy (POP)
Utilities/Energy
Jul 2017 - Mar 2018
Omaha, NE
Developed a Plan to Groom over 550 User Stories, Facilitated Grooming Sessions and Documented Stories in Confluence for a Gas Transportation Management System. Lead UI/UX Team and brought it back on track, Facilitated UI/UX Workshops with Customers to gain approval of Mockups and Wireframes.
Requirements Gathering Product Owner Business Analysis Scrum UML
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Sr. Business Analyst
Information Technology
Feb 2017 - Jun 2017
Phoenix, AZ
(contract) Sr. Business Analyst.
  • Helped the Birth Defect Registry Team Define Requirements for the new Zika Virus Birth Defect Registry by holding Many Requirement workshops thus bring the project back on Schedule.
  • Reengineered the Business process that was using 3,500+ Spreadsheets and Held Multiple Requirements Workshops to build SEEDS (SNAP-Ed Electronic Data System).
Business Analysis Requirements Gathering
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Sr. Business Analyst / Change Agent
Information Technology
Oct 2015 - Jan 2017
Ogden, UT
(direct contract) Sr. Business Analyst / Change Agent Recruited to create and develop requirements with Media and Editorial staff for Matrix Ranking tool that eliminated editorial bias and therefore prevented potential lawsuits. Originated, guided, and delivered project which ignited a multitude of changes in writing articles and product reviews. Helped extract ideas and transform concepts into reality by working jointly with Business Development and Revenue Development teams. As a result, produced requirements for Development teams, Senior Management, and Operations.
  • Drove major projects: Top Ten Reviews aka TTR (B2C) and Business Coaching System (B2B) on Business.com.
  • Saved $70K per site by developing requirements for Matrix Ranking tool for 4K-6K new or refreshed sites per year.
  • Held highly productive workshops extracted ideas transformed requirements and relayed to development team.
Business Analysis Requirements Gathering Business Development
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Business Analyst Lead
Insurance
Mar 2015 - Oct 2015
Portland, OR
Held requirements workshops to enable company to remain ahead of the technology curve to deliver faster claim outcomes and best customer experiences. ? Defined requirements for system to sell Salvaged Vehicles after settlement of total loss claim. ? Identified requirements for system to Manage Subrogation Claims from Liability determination through arbitration.
Business Analysis
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Business Analyst Lead
Banking/Financial
Jun 2014 - Dec 2014
Salt Lake City, UT
Brought on board to hire, train, and lead team of 10 Business Analysts for $250M Core System Replacement project. Designed and developed requirements approach within unique program with an untraditional SDLC and use of Business Analysts. Helped change the SDLC to include all 4 types of requirements needed for software development. ? Implemented new Core system never before put into operation in the USA. ? Delivered $250M project ahead of schedule by hiring talented BAs and guiding them through the process.
Business Analysis SDLC
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CBOSS INC.
Banking/Financial
Jan 2014 - Jun 2014
Boardman, OH
(contract) Recruited by third-party IT solutions provider to elicit requirements for Credit Card on File Feature for PCI SSI Level One Certified Credit Card Payment Processing Software.
  • Assisted Sales with identifying customer needs in regard to Credit Card, ACH (electronic check) processing.
  • Served as Product Manager, developing a tactical product plan for 3 payment products.
Requirements Gathering
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Business Analyst
Aerospace/Defense
Aug 2013 - Dec 2013
Honolulu, HI
(contract) Assisted in course correcting derailed building reconstruction project by gathering functional requirements, using a collaborative workshop. Applied same analytical principles used for system and risk assessment.
  • Removed 1700-square feet of space, thus saving $1M in change orders and +$150K in design costs.
  • Completed project requirements in 1 month (which typically takes 6 months) and put project back on schedule.
Business Analysis Requirements Gathering
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Senior Business Analyst
Manufacturing
Aug 2012 - Aug 2013
Phoenix, AZ
Hired by 200-employee golf equipment manufacturer to put together a transportation management system (TMS). Formulated vision for 3 projects by defining goals and issues, as well as Business Objective Diagram, Context Diagram, and Feature Tree. ? Defined a customized Agile requirement process that uses MS office tools. ? Identified requirements for new TMS, using Use Cases and Activity Diagrams by facilitating many workshops. ? Successfully maneuvered decision and approval process in challenging family-owned business environment.
Business Analysis MS Visio
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SBA
Insurance
Mar 2012 - Aug 2012
Kalispell, MT
Hired by private company contracted by the federal government to define requirements and then move into Agile development. Oversaw Document Management System (DMS) for Business Analysts. ? Successfully trained Analysts and implemented an Agile requirements process. ? Helped define requirements for DMS (atlas) for Flood Insurance Claims.
No skills were added
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Senior Business Analyst
Government
Mar 2011 - Mar 2012
Cheyenne, WY
(direct contract) Brought in to help convert antiquated mainframe retirement system to Onbase (EMS), thus automating all related paperwork and transferring existing microfilm to digital. Developed vision for Wyoming project by defining goals and issues, as well as Business Objective Diagram, Context Diagram, and Feature Tree.
  • Facilitated many workshops to define new retirement system's requirements by using Use Cases and Storyboards.
  • Delivered a system better equipped to handle Wyoming's growth in population and increase in state employees
Requirements Gathering Business Analysis MS Visio
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Senior Business Analyst
Healthcare
Nov 2009 - Mar 2010
Stepped into company with no designated Business Analysts to create a requirements management process, from Business Case to Use Case Storyboards. Read the entire Affordable Care Act to help extract requirements needed for operational changes in business and systems. On boarded and mentored new Business Analysts. ? Played a key role in creating a Change Control Board Policy and procedures. ? Contributed to building the framework for a Requirements Center of Excellence. ? Assisted in defining requirements for a Claims Document Management system and OCR Bill Payment system.
Business Analysis Requirements Gathering Use Case
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Senior Business Analyst
Utilities/Energy
Sep 2007 - May 2008
Tempe, AZ
Took on complex project to develop SDLC for government utility owned by the US and Arizona. Equipped ADM Team with expert advice on high-level SDLC workflows, including business modeling (BPI/R) and requirements gathering. ? Mentored Business Analysts on Use Cases, Activity Diagrams, Business Modeling, and Requirements Workflows. ? Developed a high-level SDLC implementation Plan using MS SharePoint in collaboration with management.
Business Analysis Requirements Gathering SDLC
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President Founder
Professional/Consulting Services
Sep 2007 - May 2008
Phoenix, AZ
Started, led, and grew neighborhood Block Watch group to include +200 members in <6 months. Created and spearheaded The Beautification / Blighted property task force. ? Created, implemented, and led a Graffiti Removal Process that removed over 1800 tags in 1 month. ? Identified over 250 vacant and blighted homes within the Block Watch area. ? Planned and orchestrated 2 major events to clean up local stream/waterway, which drew +250 volunteers.
No skills were added
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Sr. Business Analyst
Information Technology
May 2005 - Aug 2007
Phoenix, AZ
Drove software rewrite in web-based (AJAX Java Script) environment by developing and executing requirements management plan. Extracted requirements from user community
Requirements Gathering Business Analysis
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Sr. Business Analyst Lead
Insurance
May 2003 - Nov 2004
companies) by facilitating numerous workshops. Trained development staff and users on Use Cases and Activity Diagrams, and software support staff in UML and Use Cases.
  • Facilitated requirement sign-off and approval sessions/ JAD sessions with Architects and Designers.
  • Helped with converting all requirement documents to MS SharePoint and set up workflow for document approval.
  • Removed wall between title and escrow sides by enabling sharing of information through the system. Sr. Business Analyst Lead BALBOA LIFE & CASUALTY INSURANCE, Simi Valley, CA (contract)
Requirements Gathering JAD UML Business Analysis
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Project Lead / Sr. IT Analyst
Insurance
Aug 2001 - May 2003
San Diego, CA
Met tactical and strategic business objectives for proposed changes and amendments to the Real Estate Settlement Procedures Act (RESPA) and The Fair Credit Reporting Act by identifying and implementing key strategies for information systems. Gathered and analyzed business needs by facilitating +30 Vision and Use Case workshops. ? Changed industry standards for consumer credit reports by using collaborative requirements gathering techniques. ? Delivered major offline client integration project 1 year ahead of schedule, resulting in $200M in new sales.
Requirements Gathering RESPA MS Visio
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Project Lead / Sr. IT Analyst
Information Technology
Aug 2000 - Aug 2001
Tempe, AZ
Gathered and generated requirements for website-based firm to file domestic and global patents. Conducted across-the-board interviews, analysis, and JAD sessions with end users, marketers, and developers. ? Worked with corporate patent attorneys to identify and document dotcom's proprietary innovations. ? Reverse engineered and documented business process using Object Oriented (OO) business analysis techniques.
Requirements Gathering MS Visio RESPA Business Analysis JAD Analysis
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Sr. e-Business Analyst
Transportation
Aug 1999 - Aug 2000
Phoenix, AZ
Gathered and generated requirements for website-based firm to file domestic and global patents. Conducted across-the-board interviews analysis and JAD sessions with end users marketers and developers. * Worked with corporate patent attorneys to identify and document dotcom's proprietary innovations. Reverse engineered and documented business process using Object Oriented (OO) business analysis techniques.
Business Analysis Requirements Gathering Analysis JAD Use Case UML
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Sr. IT Analyst
Consumer Goods
Aug 1999 - Aug 2000
Scottsdale, AZ
(contract)
No skills were added
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Sr. IT Analyst
Retail
Apr 1998 - Aug 1999
Salt Lake City, UT
(contract)
No skills were added
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Sr. Analyst
Transportation
Nov 1996 - Mar 1997
Worthington, OH
(contract)
SDLC Facilitation
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Edit Skills
Non-cloudteam Skill
Education
Certifications
Use Case 2.0 for Agile and Waterfall
Ivar Jacobson Institute, 2020
Skills
Waterfall
2020
1
Business Analysis
2020
14
Requirements Gathering
2020
14
MS Visio
2020
5
JAD
2020
4
UML
2020
4
Manufacturing
2008
1
Analysis
2020
3
RESPA
2003
2
SDLC
2020
2
Use Case
2020
2
Business Development
2017
1
Facilitation
2020
1
Scrum
2020
1
Product Owner
2018
1
Stakeholder Engagement
2020
1