Uploaded File
add photo
5844 SW 116TH PL RD
Ocala, FL 34476
IT Technician
11 years experience W2
Average rating
Profile views

  • Degreed IT specialist desires a challenging IT Support position with a company that values: over five years of providing volunteer and paid help desk support in a variety of business settings excellent troubleshooting skills with both hardware and software needs and a strong history of delivering exceptional customer support to both internal and external customers.

Skills and Qualifications

  • Knowledgeable of Windows and Linux Operating systems
  • Experienced in software installation and maintaining updates
  • Able to provide network management and installation
  • Strong problem solving abilities to identify and resolve technical issues
  • Microsoft Office certified (Excel, Access and Word)
  • Knowledge of Active Directory

Key Accomplishments

  • Setup Infrastructure for new plant for Cardinal Glass (consisting of about 150 computers)
  • Completed computer swap out (hardware/software) for entire operation of 600 systems

IT Technician
Information Technology
Feb 2017 - present
Ocala, FL
  • New PC Setup, including appropriate software packages such as operating systems, networking components, and office applications.
  • Performing Preventive Maintenance on PC hardware (Cleaning).
  • Replace or Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises.
  • Work on plant-wide projects using hand tools, power tools, and mobile/areal equipment.
  • Network cable installation and repair.
  • Management, maintenance, and installation of Cisco Network Switches
  • Provide telephone, in-person and online support to end-users.
  • Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.
  • Troubleshooting and problem solving all types of IT-related issues.
Remove Skill
Information Technology
Sep 2010 - Feb 2017

Service Clerk The Villages, FL

  • Provide outstanding customer service while assisting customers with purchases and locating merchandise throughout the store
  • Respond to customer inquiries stock shelves and maintain an orderly workplace
No skills were added
Remove Skill
Customer Support Specialist
Information Technology
Apr 2014 - Jul 2015
Belleview, FL
  • Provided computer network support for the company
  • Utilized Microsoft Access to maintain accurate inventory
  • Preformed network updates, software installation and virus removal
  • Managed store when owners were away from the business
No skills were added
Remove Skill
Service Desk Analyst
Information Technology
Jul 2008 - Dec 2008
Ocala, FL
  • Updated and repaired various software and computer equipment wiped drives
  • Maintained and updated que database with Infra
  • Completed and processed various service orders throughout the company
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Bachelor's in Management and Information Systems
College of Central Florida
Record has not been verified.
Associate's in Network Security
College of Central Florida
Record has not been verified.
Computer Science
College of Central Florida
Record has not been verified.
Microsoft Office certified (Excel