Role: BMC Remedy Senior Consultant
SRM, SLM and CM - v 7.6.03 and 8.1
Working as an SME for the modules: SLM, CM and SRM
- Handle onboarding of applications on SRM, SLM and change management modules for different Capgemini units.
- Gather requirements and prepare Functional Requirement Solution document.
- Handle module related configurations, development and issue resolution.
- Demonstration of Proof of Concept as well as developed modules to Users.
- Development and customization as per requirements.
- Assist UAT Team to prepare test cases, testing and bug fixing.
BMC Remedy Configuration/Administration/Support
- Supporting IM, CM, SRM and SLM modules.
- Creation of report on Reporting console and Oracle Business intelligent based on the requirement.
- Creation of SLA for new services getting added on ITSM.
- Configuration of Foundation data based on the new requirement.
- Setting up classification and priority details of incidents.
- Performing various other day to day support activities