Experience Summary

• 12.9 years of IT experience in Enterprise Management Project executions. Requirement gathering, Architecture planning/designing, setting up of test environment, Implementation, Testing and Documentation.
• 10+ years of Relevant experience in BMC Remedy ITSM as Implementation, Administration, Development, Customization and Support.
• Specialization in customization of BMC ITSM (Ver 19.02, 18.05, 9.1, 9.0, 8.1, 7.6.04)
• Highly skilled L2 and L3 BMC Remedy Administrator for Incident Management, Problem management, Change management, Asset, CMDB, Task management, Service Level Management and SRM.
• Experience in Integration of Remedy with monitoring tools via Email, Web Services and API.
• Experience in MyIT, SmartIT and Smart Reporting.
• Experience in Spoon job and Transformation.
• Experience in Atrium Core console, Class Manager, Reconciliation related to different source of data.
• Configuration of Foundation data in Remedy database with help of BMC Data Import Tool and Data management tool.
• Enhancing subject matter expertise on new and emerging Remedy features and supported technologies
• Evaluating more complex requests and development assignments that may involve the co-ordination of several analyst programmers
• Provide oversight, work direction and mentoring to the team's Application Developers
• Providing Process Consultancy to set up the service management functions and ensuring complete adherence to the ITIL framework
• Provided Knowledge transfer for end user by providing demonstrations, user trainings and project documentations.

Skills

• Domain: Tools Implementation and Administration

Operating System

• Windows 2000/ 2003/XP/2007/2010

Tools/DB/Packages

• BMC Remedy 19.05/18.05/9.1/8.1/8.0/7.6.04 OBI, HP Site Scope 9.53, HP BAC, CA Unicenter Service Desk

Certification

• Completed ITIL Certification (v3 Foundation) – 2008