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Scott
scottadrianmartin@gmail.com
704-281-1175
2919 Willowbrae Road
Charlotte, NC 28226
Senior Remedy Developer
17 years experience W2
2
Recommendations
Average rating
79
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Summary

Nineteen years developing, administering and customizing BMC Remedy AR System business applications and product suites.

Experience
Senior Remedy Developer
Information Technology
Jan 2007 - present
  • Deployment and configuration of multi-tenant ITSM Suite 9.1 environment.
  • Customized and deployed SRDs for MyIT/DWP web application for BuySmart users.
  • Customized and deployed Smart Reporting reports for users.
  • Deployed Virtual Chat for users.
  • Created and/or provided assistance and support on 15 custom Remedy applications.
  • Created custom application for Field Systems Solutions department for tracking POS implementations at all Compass Group North America business unit locations saving FSS over 500-man hours per year.
  • Lead numerous Remedy implementation projects emphasizing clean user interface and development best practice data driven methods.
  • Trained application end users and external clients on new business rules and application workflow and functionality.
BMC Remedy Agile Methodology ITSM ITIL Data Migration Spoon Smart IT MY IT DWPA Asset Management BMC Digital Workplace
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References
Average Rating

2 recommendations
Remedy Developer
Information Technology
Jan 2005 - Jan 2007
  • Customize ITSM Solutions (Problem & Change Management).
  • Research and resolve assigned problem, incident tickets.
  • Customize ITSM Suite from 5.x to 6.x based on user requirements.
  • Aligned IT Processes with ITIL by establishing weekly Incident and Problem management meetings and significantly decreased turnaround time.
  • Provide monthly on-call support for high severity problem tickets.
  • Provide clients with training on new customized Remedy application functionality.
  • Created and automated senior management reports to provide vital SLA metrics using Crystal Reports and Crystal Reports Server.
BMC Remedy Crystal Reports ITIL ITSM
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Non-cloudteam Skill
Education
Management & Marketing
University of North Carolina
Skills
BMC Remedy
2021
15
ITIL
2021
15
ITSM
2021
15
Agile Methodology
2021
13
Asset Management
2021
13
BMC Digital Workplace
2021
13
Data Migration
2021
13
DWPA
2021
13
MY IT
2021
13
Smart IT
2021
13
Spoon
2021
13
Crystal Reports
2007
2
Awards
Promoted to Senior Developer II, 2015
Successfully completed Compass Group's Developing Dynamic Leader, 2014
Lead major project teams consisting of at least 2 developers and, 0