Overall 6 years of professional experience in IT industry including 5 years of experience in ServiceNow Suite implementation, development and administration.

• Worked on the versions of service now including Istanbul, Jakarta, Kingston and London and have in depth knowledge of the version Madrid.
• Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Hardware and Software Asset Management, Configuration Management, Content Management System, Service Portals, Discovery, Field Service Management, Performance Analytics, incident, Problem, Knowledge, Reporting, Gauges, Integration with Web Services Orchestration (PowerShell and Puppet), Performance analytics, Project Portfolio Management etc
• Created service catalog items in service now and maintain self-service portals.
• Development of orchestration, service catalog, service mapping, incident and discovery workflows.
• Functional knowledge and implementation experience of ITSM frameworks.
• Involved in analysis of end user requirements and worked closely with team lead and Business analysts in understanding the current Service now system.
• Familiarized in various aspects of Waterfall, Scrum and Agile Methodologies.
• Experience on working with DISCOVERY tool. Defined and configured DISCOVERY schedules and set up MID servers and check for the connectivity. Configured MID servers to Instances
• Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services.
• Experience in configuring and customizing all aspects of Service-now like UI actions, UI policy, Business rules, Data policies, Client scripts, Script Includes, Hands on experience in creating the custom Applications, Modules in ServiceNow and the various customization as per the client's requirements.
• Change management experience using Update Sets, Import Sets in ServiceNow.
• Did mappings using ServiceNow Service Watch.
• Experience in enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs.
• Strong skill set in the ServiceNow Suite Development including SOAP/REST integration.
• Also have in depth knowledge of direct webs service API ServiceNow, SOAP & WSDL.
• Worked with rest, get post using basic HTTP authentication
• Experience in Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST based) in ServiceNow.
• Created HR cases for employees to record the processing of HR requests, such as a request from an employee for a leave of absence. Work done on 3-4 HR service delivery projects with configuration
• Updating HRSD
• Out of the box Human resource module based on the client's feedback. Maintain items in HRSD based upon feedback
• New fields were added to support the client requirement along with the set of business and client rule to fulfill the client's needs in HRSD
• Experience in configuring the SLAs for various ITIL processes as per the client requirements. Good knowledge of ITIL version 3 and project life cycle.
• Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge
• Customized the HR module as per the Client Requirements.
• Created customized and user friendly widgets so users can access specific platform features using Service Portal.
• Created, Developed and implemented HR cases for automated HR processes, such as employee on boarding and off boarding.
• Worked on State stories
• conflicts with same state codes and reporting issues.
• Developed and delivered internal training on multiple HR systems to users with varied experience levels.
• Involved in various ServiceNow customizations as per client's requirement.
• Implemented HR and ITSM modules. Configured HR services with some customization on forms. Added dashboards and reporting as per requirements. Customized HR module. Created and implemented HR cases, adding dashboards and reporting according to requirements.
• Worked on PDF Doc template as well as Record producer, Assignment rules, Hr case, Lifecycle event, Hr template.
• Managed MID Server, scheduled jobs, import sets and transform maps to maintain integration with associated databases and maintain CMDB.
• Experience in working with the workflows using ServiceNow workflow editor.
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
• Hands on experience in web development using HTML, CSS, JAVASCRIPT and J-QUERY and Jelly.
• Experience in working on SQL queries, SQL Tuning, PL/SQL Tuning.
• Data modelling and creating ACL for new custom tables. Also, involved creating custom application and modules.
• Used service now Mobility to developed UI pages and android applications
• Well versed in Database Administration and Management.
• Implementation of ServiceNow core modules and applications 1. STRONG TIME MANAGEMENT