Uploaded File
add photo
Suwarna
suwarnaghate@gmail.com
551-208-9648
Atlanta Bmc, GA 31191
ServiceNow System Architect
14 years experience C2C
0
Recommendations
Average rating
52
Profile views
Summary

? Over 1 years of professional experience in IT industry. ? Worked as a Service-Now developer and administrator with experience in implementation, support, development and administration. ? Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services. ? Experience in configuring and customizing all aspects of Service-now like UI actions, UI policy, Business rules, Data policies, Client scripts. ? Hands on experience in web development using HTML, CSS, JAVASCRIPT and J-QUERY. ? Experience in enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs. ? Experience of integrating ServiceNow with third party tools and implantation of SOAP and REST API along with maintaining complex SQL queries and developing PL/SQL Scripts, Triggers, Stored Procedures. ? Integration using REST, SOAP and JSON. ? ServiceNow Integration with Flexera application, Beacons Server, SCCM, PeopleSoft, DELL, Lotus Note, Calero. ? Experience in assigning SLA's to the incident management. ? Experience in creating Portfolio in Dublin, Eureka, Fuji and Helsinki release. ? In depth knowledge on technical implementation on various modules of Service-now like Incident Management, Problem Management, Change Management, Configuration Management. ? Data modelling and creating ACL for new custom tables. Also, involved creating custom application and modules. ? Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships. ? Worked on configurations and assets stored in CMDB tables. ? Worked with Import Sets and Update Sets in ServiceNow. ? Expertise on creation of workflows for Service Catalog items in Service-Now.

Experience
ServiceNow Engineer
Information Technology
Feb 2018 - present

? Implemented ServiceNow ITAM, ITSM and ITOM module from scratch. ? Deep functional and technical knowledge of the ServiceNow platform as well as experience-delivering medium to large-scale ServiceNow implementations. ? Gathering requirements and converting BRD’s into technical requirements. ? Created design patterns & implementation plans for ServiceNow enhancements. ? Experienced in technical implementation of ITSM modules like Configuration Management Database, Asset Management, Discovery, Service Mapping, Incident Management, Problem Management, Change Management, Request Management, Service Catalogs, Knowledge Management, Service Level Management, Report and Dashboards. ? Experienced with ServiceNow - Business Rules, Client Scripts, Work Flows, Schedule Jobs, UI Actions, UI Polices. ? Use of scripting tools and ServiceNow functionality to create script to automate routine tasks being done in Service Now. ? Strong skill set in the Service Now suite development including SOAP/REST integration. ? Experienced in Installation and Configuration of different modules of ServiceNow including loading of SNOW tables. ? Configuration, Web Services, Catalog client Scripting, SOAP, Developing complex workflows. ? Usage of external web service using SOAP Messages, REST and JSON.

Asset Management Client Scripts Design Patterns REST Scripting ServiceNow ServiceNow ITSM SOAP UI WebServices ITAM Change Management Configuration Management Incident Management ITOM ITSM Requirements Gathering
Remove Skill
ServiceNow Administrator and Developer
Aug 2017 - Dec 2017
? Configuration/Customization of the ServiceNow system including creating workflows. ? Build service requests from customer requirements including Requests, Requested Items and Task using workflows, manage data flows from the customer to the support teams providing the services. ? Use scripting tools and ServiceNow functionality create script to automate tasks being done in ServiceNow. ? Perform integrations and process automation using ServiceNow Orchestration. ? Load, manipulate and maintain data between ServiceNow and other systems like Calero, Lotus Note. ? Work with IT managers to generate Views and Reports as needed in ServiceNow. ? Perform system and integration testing with sample and live data. ? Hands-on design, development and deployment experience with the ServiceNow Platform (ServiceNow Dublin, Eureka, Fuji and Helsinki versions). ? ServiceNow implementation experience in ITAM and ITSM modules (Incident, Problem, Change, Release, CMDB & Assets).
Scripting ServiceNow ServiceNow Orchestration CMDB Integration Testing ITAM ITSM
Remove Skill
Technical Specialist
Jul 2011 - Aug 2017
  • Expertise on ITAM process design, development & customization's of ServiceNow.
  • Working at Client location
  • Moody's, New York (USA) on Service Now Implementation / Administration.
  • Have handled End-To-End projects successfully within SericeNow.
  • Have successfully configured/implemented custom applications/modules in ServiceNow.
  • Creation of business rules, client scripts, catalog scripts, UI scripts, UI policies and UI actions
  • Dealing with clients for day to day work.
Client Scripts ITAM ServiceNow
Remove Skill
Software Engineer
Sep 2008 - Jul 2011
Software Engineer
Remove Skill
Software Engineer
Jun 2007 - Sep 2008
Software Engineer
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
University of Pune, 2005 - 2007
University of Pune, 1994 - 1997
Certifications
ServiceNow Certified System Administrator
ServiceNow, 2017
Agile Overview - Level 1
Syntel, 2013
Agile - Level 2
Syntel, 2017
Skills
Client Scripts
2021
8
ITAM
2021
8
ServiceNow
2021
6
Software Engineer
2011
4
Asset Management
2021
2
Change Management
2021
2
Configuration Management
2021
2
Design Patterns
2021
2
Incident Management
2021
2
ITOM
2021
2
ITSM
2021
2
Requirements Gathering
2021
2
REST
2021
2
ServiceNow ITSM
2021
2
SOAP
2021
2
UI
2021
2
WebServices
2021
2
CMDB
2017
1
Data Modeling
0
1
Ext.JS
0
1
Integration Testing
2017
1
Java
0
1
JavaScript
0
1
jQuery
0
1
Scripting
2021
1
ServiceNow Orchestration
2017
1
SQL
0
1
System Architecture
0
1
Triggers
0
1
Awards
SMART Value Award, 2012