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Suwarna
ServiceNow System Architect
13 years experience C2C Atlanta Bmc, GA
Actively seeking
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Suwarna
ServiceNow System Architect
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Client Scripts ITAM ServiceNow Software Engineer Asset Management Change Management Configuration Management Design Patterns Incident Management ITOM
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Recent Experience
ServiceNow Engineer 02/18 - present
Asset Management Client Scripts Design Patterns REST Scripting ServiceNow ServiceNow ITSM SOAP UI WebServices ITAM Change Management Configuration Management Incident Management ITOM ITSM Requirements Gathering
ServiceNow Administrator and Developer 08/17 - 12/17
Scripting ServiceNow ServiceNow Orchestration CMDB Integration Testing ITAM ITSM
Technical Specialist 07/11 - 08/17
Client Scripts ITAM ServiceNow
Summary

? Over 1 years of professional experience in IT industry. ? Worked as a Service-Now developer and administrator with experience in implementation, support, development and administration. ? Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services. ? Experience in configuring and customizing all aspects of Service-now like UI actions, UI policy, Business rules, Data policies, Client scripts. ? Hands on experience in web development using HTML, CSS, JAVASCRIPT and J-QUERY. ? Experience in enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs. ? Experience of integrating ServiceNow with third party tools and implantation of SOAP and REST API along with maintaining complex SQL queries and developing PL/SQL Scripts, Triggers, Stored Procedures. ? Integration using REST, SOAP and JSON. ? ServiceNow Integration with Flexera application, Beacons Server, SCCM, PeopleSoft, DELL, Lotus Note, Calero. ? Experience in assigning SLA's to the incident management. ? Experience in creating Portfolio in Dublin, Eureka, Fuji and Helsinki release. ? In depth knowledge on technical implementation on various modules of Service-now like Incident Management, Problem Management, Change Management, Configuration Management. ? Data modelling and creating ACL for new custom tables. Also, involved creating custom application and modules. ? Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships. ? Worked on configurations and assets stored in CMDB tables. ? Worked with Import Sets and Update Sets in ServiceNow. ? Expertise on creation of workflows for Service Catalog items in Service-Now.

Top 5 Skills
SkillsProficiencyLast Used
Client Scripts
2020
ITAM
2020
ServiceNow
2017
Software Engineer
2011
Asset Management
2020
Education and Certifications
University of Pune, 2005 - 2007
University of Pune, 1994 - 1997
ServiceNow Certified System Administrator, 2017
Agile Overview - Level 1, 2013
Preferences
Availability:Immediately
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen