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Brian
brian.moore34@gmail.com
913-206-3206
6613 NW Chinquapin Ct
Houston Lake, MO 64151
ServiceNow administrator and developer
13 years experience W2
2
Recommendations
Average rating
62
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Summary

  • An IT tools administrator and developer seeking a role as a ServiceNow administrator and developer.
  • Bringing 5 years of ServiceNow experience along with the ServiceNow Performance Analytics module in a production setting, 17 years of web development experience, 10 years of performance analytics with various tools, and a proven history of success in the global marketplace.
  • Set up performance analytics on a (usually) daily snapshot period from various tables in ServiceNow.
  • Created performance indicators to show trending of incident records and their group/severity changes over time to accurately track work volume by department, and identify common issues to improve incident routing in the future.
  • Created dashboards using performance analytics widgets to present a high-level insight into incident operational performance.

Experience
IT Engineer - Tools Admin and Developer
Information Technology
Jun 2016 - present

08/2010 to 05/2015 | 06/2016 to Current

  • Lead architectural design, deployment, configuration for monitoring and automation tools, covering over 6000 devices and 300 applications across 10 domains and 8 countries.
  • Built custom monitoring, ITSM, ITOM, and ITBM solutions covering Windows and Linux servers, and enterprise applications. Worked with all teams and senior leadership for requirements gathering. Developed solutions utilizing the Agile SDLC.
  • Built and performed regression tests using Selenium and ServiceNow Automated Test Framework.
  • Set up performance analytics on a (usually) daily snapshot period from various tables in ServiceNow.
  • Created performance indicators to show trending of incident records and their group/severity changes over time to accurately track work volume by department, and identify common issues to improve incident routing in the future.
  • Created dashboards using performance analytics widgets to present a high-level insight into incident operational performance.
  • Maintained and developed solutions for the following technologies: Broadcom DX Infrastructure Manager, Microsoft System Center, Solarwinds, Zabbix. Utilized my developer instance of ServiceNow to stay current up to the New York version.
  • Lead proof of concept and implementation projects, demonstrating value of new and existing tools to all levels of senior leadership. Designed, developed, and maintained internal web applications using PHP, MySQL, C#, .NET Core, and MongoDB implementing the Agile SDLC. Created dashboards and reports using SQL and tools including Grafana, Tableau, Microsoft Business Intelligence Development Studio, and Jaspersoft Studio.
  • Maintained production Microsoft SQL Server, MySQL, and MongoDB databases.
.NET Agile Methodology Business Intelligence C# Jasper Reports Linux MongoDB MySQL PHP Selenium ServiceNow SolarWinds SQL SQL Server Tableau Windows Zabbix ITSM Automated Testing Regression Testing ITOM ServiceNow PA Requirements Gathering
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References
Average Rating

1 recommendation
ServiceNow Administrator and Developer
Information Technology
May 2015 - Jun 2016
  • Developed ServiceNow custom integrations with REST and SOAP APIs.
  • Met with internal department leads, business owners, and SMEs for requirements gathering and signoffs of projects.
  • Utilized all ServiceNow modules, adding and modifying ServiceNow applications for various departments following the Agile SDLC on a monthly release schedule.
  • Modified ServiceNow code using Angular JS to develop custom views and inputs that are not available out of the box.
  • Created and modified workflows for automation of all IT and business processes to ensure ITIL compliance.
  • Built reports using UI Pages and JavaScript to meet business intelligence demands that could not be fulfilled with built in reporting.
Agile Methodology AngularJS Business Intelligence JavaScript REST ServiceNow SOAP UI ITIL SDLC Requirements Gathering
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References
Average Rating

0 recommendations
Web Developer and Consultant
Information Technology
Apr 2003 - Aug 2010
  • Developed and deployed websites for customers primarily using ASP.NET and PHP with MySQL back-ends.
  • Advised clients on search engine optimization (SEO), UI design, and database optimization.
  • Designed a HIPAA compliant customer facing and intranet application for a local doctor's office using PHP and MySQL, allowing patients to schedule appointments online and medical staff to track patient records.
  • Created photography business and other eCommerce sites using C# .NET and implementing SEO best practices.
.NET ASP.NET C# MySQL PHP UI Web Developer HIPAA
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Information Systems
DeVry University 2003
Certifications
ServiceNow Certified System Administrator
Certification Number: 21186519
Microsoft Certified Professional
Certification Number: F310-0152
MCTS - .NET Windows Forms Applications
Certification Number: A452-5479
MCTS - .NET ASP.NET Applications
Certification Number: A452-5478
Skills
.NET
2021
11
C#
2021
11
MySQL
2021
11
PHP
2021
11
UI
2016
8
ASP.NET
2010
7
HIPAA
2010
7
Web Developer
2010
7
Agile Methodology
2021
5
Business Intelligence
2021
5
Requirements Gathering
2021
5
ServiceNow
2021
5
Automated Testing
2021
4
ITOM
2021
4
ITSM
2021
4
Jasper Reports
2021
4
Linux
2021
4
MongoDB
2021
4
Regression Testing
2021
4
Selenium
2021
4
ServiceNow PA
2021
4
SolarWinds
2021
4
SQL
2021
4
SQL Server
2021
4
Tableau
2021
4
Windows
2021
4
Zabbix
2021
4
AngularJS
2016
1
ITIL
2016
1
JavaScript
2016
1
REST
2016
1
SDLC
2016
1
SOAP
2016
1