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Vanny
Vanniesn@gmail.com
224-352-0481
Marlton, NJ 08053
SENIOR SERVICENOW DEVELOPER
9 years experience C2C
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Summary

Experience
SENIOR SERVICENOW DEVELOPER
Information Technology
Feb 2019 - May 2020
Linium * Setup MID Server used by Discovery and troubleshooting problems with the tool con?gurations Involved in con?guring the Business Rules
ServiceNow Servicenow Developer
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DEVELOPER
Information Technology
Jan 2016 - Nov 2018
  • Integration of ServiceNow with LDAP for user management
  • De?ned strategy and road maps for the ServiceNow platform
  • Developed transform maps to map values between import set and ServiceNow tables
  • Created and managed inbound email actions for multiple IT departments and groups
  • Created critical reports and gauges as per business needs
  • Maintain and enhance various modules such as incident, change, problem, knowledge management and service catalog
  • Created various UI policies and UI actions
  • Customized business rules, client scripts, and designed work?ows in ServiceNow for catalog approval and ful?llment process
  • Imported data and performed transformation using transformation maps
  • Worked on user management to add, update and deactivate users in ServiceNow
  • Integrated with external applications and automated processes using ServiceNow Orchestration
  • Used web services to interact with external applications from ServiceNow
  • Developed knowledge management modules with work?ows and separate interface for ?nance related knowledge articles and IT related articles
  • Communicating with end users, identifying their dif?culties and changing applications accordingly
  • Implemented SLAs, ACLs, Catalog client scripts and catalog UI policies as per their requirements
  • Designed work?ows, reports, dashboards and surveys
  • Creation of UI pages for better visual appearance in catalog items in ServiceNow
  • Used access control rules for securing and providing right access to the right person/ roles
  • Performed data migration of CI attributes for CMDB using import sets
  • Worked extensively on external integrations using web services, MID server and LDAP
  • Writing data sources, transform maps to avoid duplication in ServiceNow
  • Scheduled and con?gured reports, developed custom charts using ServiceNow, asset management, incident management, ITIL, HTML5, JavaScript, Jelly Script, CSS, CMDB, web services
Asset Management Client Scripts Continuous Integration CSS JavaScript ServiceNow Servicenow Developer ServiceNow Orchestration UI WebServices
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SERVICENOW ADMIN
Information Technology
Jan 2014 - Dec 2015
  • Managed client scripts, UI policies, UI actions and data policies
  • Developed necessary documentation when needed technical design, developer notes
  • Created SLAs and participated in the running and responsible for closing SLAs successfully in ServiceNow
  • Used administration of common platform applications knowledge base, service catalog, work?ows, SLAs and reporting
  • Integrated ServiceNow with LDAP for authentication
  • Integrating ServiceNow with BMC remedy for ticket creation and change management
  • Scheduled the jobs to automate the process
  • Created scheduled tasks, monitored tickets, queues and generated statistics
  • Responsible for ServiceNow tool administration module and creation of new users, groups, IT services, applications and business servers
  • Worked with applications to update work?ow tasks and approvals for automated process environment JavaScript, Java, HTML, CSS, GlideScript, Web services
  • Used ACL for controlling the security mechanism in ServiceNow
  • Documenting code and operation procedures for ServiceNow platform
  • Utilizing the ServiceNow service catalog for users to create Service requests and service items
  • Developed new user Interface for help desk team
  • Created procedure guidelines used in supporting technology and application issues
  • Implemented, documented and maintained the ServiceNow platform to meet business needs to support ITIL and business processes
  • Involved in complete end to end cycle of codding, testing, debugging, maintaining and re?ning the computer software in ServiceNow to produce the required product in an agile development environment
  • Designed work?ows along with the standard work?ow templated that could be reused
  • Created data sources for various external applications NTT data
LDAP
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JAVA DEVELOPER
Information Technology
May 2012 - Dec 2013
Developed UI presentation layer using HTML JavaScript AJAX tools and java server pages
  • Developed web services using Apache AXIS tool Implemented web services using SOAP protocol WSDL and service oriented architecture (SOA) Used ClearCase as version control and Apace build tool for building and deploying the application on Apache Tomcat server 5.5.0 server
  • Developed of front end development using JQuery and other custom UI widgets
  • Created struts con?guration ?les validation ?les integrate all the components User interface developed using HTML
AJAX Apache Apache Tomcat HTML Java JavaScript jQuery SOAP Struts UI WebServices WSDL
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SYSTEM ADMINISTRATOR
Information Technology
Feb 2011 - Mar 2012
  • Created and modi?ed applications, created pro?les, users and roles maintaining system security
  • Troubleshooting day to day system and user problems
  • Troubleshooting LDAP servers if there are login issues for the users and other probable errors
  • Controlled access to users by adding or removing the users from the groups as per requirements of LDAP
  • Con?gured real time backup of web servers
  • Worked with LDAP, LINUX, windows, BMC remedy
  • Involved in multiple package deployments for monthly releases
Database Backups LDAP Linux System Administration Windows
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Edit Skills
Non-cloudteam Skill
Education
Skills
JavaScript
2018
3
ServiceNow
2020
3
Servicenow Developer
2020
3
UI
2018
3
WebServices
2018
3
Asset Management
2018
2
Client Scripts
2018
2
Continuous Integration
2018
2
CSS
2018
2
LDAP
2015
2
ServiceNow Orchestration
2018
2
AJAX
2013
1
Apache
2013
1
Apache Tomcat
2013
1
Database Backups
2012
1
HTML
2013
1
Java
2013
1
jQuery
2013
1
Linux
2012
1
SOAP
2013
1
Struts
2013
1
System Administration
2012
1
Windows
2012
1
WSDL
2013
1