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Scott
Scottcsmith77@gmail.com
352-474-8704
7525 Townsend Rd
Jacksonville, FL 32244
Field Tech Senior Analyst
8 years experience W2
0
Recommendations
Average rating
16
Profile views
Summary

A + Certified

  • Remote connection
  • Network Connectivity
  • Network + Certified support Management
  • VMware
  • SCCM software
  • PC hardware repair
  • Windows 10 configuration &
  • Customer service & User deployment training
  • Microsoft Exchange
  • PowerShell
  • System installation,
  • Windows Server 2008
  • Active Directory updates, and recovery R2 & 2012 R2 Configuration
  • Service Now
  • Office 365 Tools

Experience
Field Tech Senior Analyst
Information Technology
Jan 2019 - May 2020
  • Provides support on problems related to desktop operating systems and software applications, including installation and configuration.
  • Provides Customer Technical Tier 2 support to assist users with the resolution/escalation of desktop hardware and software technical problems.
  • Maintains accurate, consistent, and up-to-date records of all customer support requests using an on-line request management system. Updates these records as problems are resolved and/or escalated and customers notified.
  • troubleshoots and installs various Company supported software
  • Maintains accurate inventory of desktop equipment hardware and software.
  • Assist end users to recommend desktop hardware and software requirements.
  • Provides basic training for end users in the use of equipment.
  • Responsible for setting task priorities to ensure responses are timely and that other responsibilities are accomplished.
  • Assist team members to ensure the Technical Team's goal and objectives are met. Share to the overall positive attitude.
  • Assist Tier-1 personnel with any common function related to the support over the phone and with the login and tracking of the technical support user requests.
No skills were added
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Service Desk Field Technician II
Information Technology
Oct 2015 - Dec 2018
Gainesville, FL
  • Configures and physically installs desktops and related equipment including appropriate wiring for the desktop and network components. Scott C. Smith
  • Provides support on problems related to desktop operating systems and software applications, including installation and configuration.
  • Provides Customer Technical Tier 2 support to assist users with the resolution/escalation of desktop hardware and software technical problems.
  • Maintains accurate, consistent, and up-to-date records of all customer support requests using an on-line request management system. Updates these records as problems are resolved and/or escalated and customers notified.
  • Maintains accurate inventory of desktop equipment hardware and software.
  • Assist end users to recommend desktop hardware and software requirements.
  • Provides basic training for end users in the use of Desktop equipment.
  • Responsible for setting task priorities to ensure responses are timely and that other responsibilities are accomplished.
  • Assist team members to ensure the Technical Team's goal and objectives are met.
  • Assist Tier-1 personnel with any common function related to the support over the phone and with the login and tracking of the technical support user requests.
  • Develop written information about the organization's computing systems that aid in their use, support and development.
Desktops
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Elder Options
Information Technology
Mar 2014 - Oct 2015
Gainesville, FL
  • Assisting with management of the computer network system and performs troubleshooting tasks to assure the system is fully operational with a minimum of down time.
  • Assist with administering and configuring file/print, e-mail and web servers configures network switches configuring routers administering firewalls.
  • Assist with providing desktop management managing user accounts and permissions.
  • Maintains agency warehouse inventory.
  • Assist with performing network administration duties to assist Elder Options' performance of Aging and Disability Resource Center functions.
  • Assist with the responsibility for management of a system of data storage and retrieval.
  • Assist with designing and implementing procedures to audit the accuracy and reliability of data processing operations.
  • Assist with evaluating the effectiveness and efficiency of the Agency's management information systems.
  • Assist with providing training to personnel as required and performing software upgrades and OS migration as necessary
  • Assist with performing daily backups of all systems and ensuring safe management of media in accordance with disaster recovery plans. Ensuring efficient and economical utilization of equipment and resources.
No skills were added
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IT Specialist
Information Technology
Feb 2014 - Oct 2014
Gainesville, FL
  • Provide on site technical support to all users.
  • Diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues.
  • Install and repair workstations. Scott C. Smith
  • Deploy operating systems in new computers, install necessary components, and software.
  • Create and configure new users and Exchange email accounts. Manage settings and configurations.
  • Perform maintenance tasks on workstations.
  • Manage Active Directory for small business servers.
  • Create and manage clients Active Directory structures, security rights, network drives, and printer configurations.
No skills were added
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Technical Systems Consultant
Information Technology
Feb 2013 - Mar 2014
Gainesville, FL
  • Provided remote and onsite technical support to external clients.
  • Diagnosed, and resolved a wide range of software, hardware, and network issues.
  • Prioritized help tickets efficiently, tracked production and billable hours, ticket documentation and follow up with clients using Connectwise.
  • Used Kaseya to manage client issues and remote connectivity access.
  • Deployed operating systems in new computers, installed necessary components, and software.
  • Created and configured new users and Exchange email accounts. Managed client settings and configuration.
  • Performed maintenance on workstations.
  • Managed Active Directory for small business servers.
  • Created and managed clients Active Directory structures, security rights, network drives and printer configurations..
  • Customer service and client education on new or updated software and hardware.
Project Management
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Edit Skills
Non-cloudteam Skill
Education
Networking Services Technology
Santa Fe College 2013
Automotive Technology
Santa Fe College 1998
Newberry High School
Certifications
A + Certified * Remote connection * Network Connectivity
Network + Certified support Management
Network + Certified
A + Certified
Skills
Desktops
2018
3
Project Management
2014
1