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Serahsh
sarah.noble1230@gmail.com
703-596-9235
ServiceNow via JDBC Prob using MidServer * Integrating On Call
Arlington, VA 22246
10 years experience W2
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Summary

Innovative ServiceNow Specialist / Developer and lead Administrator in the industry with a proven history of success implementing strategic improvements, creating productive business, and providing value to clients with 7+ years of experience. Possesses comprehensive skills across all facets of the ServiceNow, with demonstrated strength in evaluating processes and determining cost-effective solutions to increase efficiency and improve accuracy.

  • My ServiceNow expertise adds value to my on-hand experience in ITSM modules such as Incident Management, Change Management, Problem Management, Configuration Management, Service Level Management, ITOM, ITBM, ITFM, SecOps and GRC.
  • Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.
  • Control system access and data security, Control access to the application and its records.
  • Extensive experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.
  • Strong experience on web development frameworks Angular and Backbone JS and also good with the following scripting languages JavaScript, Python, Shell Scripting, PowerShell.
  • Worked on CMDB and Asset Management in providing better scope of understanding on the inbound and outbound of assets.
  • Design and configuration experience in ITSM and customizing the applications using Java script, AJAX and HTML in ServiceNow.
  • Hands on experience in creating the custom Applications, Modules in ServiceNow.
  • Worked on 15
  • 20 indicators, creation and updating of the indicators and other configuration records such as breakdowns and widgets, and collect data for tables incident, change, problem, requests and some custom tables according to the need of the clients.
  • Good grip on Performance Analytics several script objects for use in scripts such as formula scripts, as well as APIs for querying Performance Analytics data which includes PA Scorecard API and PA Snapshot API.
  • Strong understanding of ITIL/ITSM V3 processes.
  • LDAP integration for users details population.
  • Bomgar integration with SNOW using MSP (Managed Service Properties).
  • ADFS (Active Directory Federation Services) integration with SNOW.
  • SSO integration with SNOW for User Authentication.
  • Microsoft Azure Integration with ServiceNow for VM provisioning.
  • Oracle DB integration with ServiceNow via JDBC Prob using MidServer
  • Integrating On Call Roster by fetching data from FTP server.
  • Splunk Integration
  • Experience in designing User Interface (UI) applications and professional web applications using HTML 4.0/5, XHTML, CSS2/CSS3, JAVASCRIPT, JQUERY, AJAX, JSON AND XML
  • Created ESS Portal with knowledge base through a user-friendly website.
  • Compliance and regulation standards: SOX, PCI, HIPAA
  • Define GRC policies, then track and report on compliance with Policy and Compliance
  • Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Software Configuration Management, Reporting, Discovery and Integrations
  • Expertise on various ServiceNow customizations as per client's requirement.
  • Expertise on the Implementation and maintenance of Business Rules, Client Scripts
  • Experience in configuring the SLAs for various ITIL processes as per the client requirements
  • in change management using Update Sets, Import Sets in ServiceNow
  • Expertise in working with the workflows using ServiceNow workflow editor
  • Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
  • Created transform maps both automatic field and service mapping and scripting.
  • Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
  • Expertise in designing, development and implementation of Service Now Platform.
  • Participated in process designing sessions and documented ITIL process flows
  • Working with process owners and business stakeholders to translate business requirements into functional requirements within Service Now. Ohio (703) 596-9235 sarah.noble1230@gmail.com Being ServiceNow Specialist & Consultant Kaiser Aluminum, Remote Being ServiceNow Developer & Administrator

Experience
May 2020 - present
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ITOM Consultant/Developer
Information Technology
May 2018 - present
Remote, OR
ServiceNow IBM- Remote Service
ServiceNow
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ITOM Consultant/Developer
Information Technology
May 2018 - present
  • Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization
  • Created Service Catalogs to Establish and interact with key process applications including Incident, Problem, Change and Knowledge Base.
  • Designed CI orchestration activity layouts to automate CI processes across the ITSM spectrum from monitoring tools such as Solar winds to be able to create alerts and incidents into JIRA.
  • Worked on Project Portfolio Management PPM module to view all the related projects and application at the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.
  • Performed the task of using Discovery to load configuration information to CMDB.
  • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
  • Configured ServiceNow discovery and orchestration
  • Identify and document functional needs, technical requirements, specifications, project scope, project plans, and test plans for assigned projects.
  • Performed a role of developer and implementer ServiceNow ITIL tool in project.
  • Worked on Content Management System (CMS) and Self Service portal using Jelly Script and UI Macros.
  • Assists in enforcement of development deadlines and schedules.
  • Communicate project Status/Risks/Issues effectively with the team.
  • Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
  • Performed Architecture\Design, Software Development and System Administration for the company SaaS ITSM System called "Service First" on the ServiceNow PaaS Software Development Platform.
  • Responsible for research, planning, coordination and implementation of application solutions from conceptual design requirements.
  • Worked on Discovery to update computer related information on regular basis.
  • Work with Business users to identify and refine Business requirements and workflows.
  • Install, configure, modify, maintain, and/or administer applications, networks, databases, and other systems for ServiceNow and other assigned applications, or coordinate the resources needed to execute these tasks.
  • Enable the Okta SSO integration to provide single sign-on-access.
  • Worked with Application Owners to restructure CMDB based on Company's Architecture.
  • Coordinate with database and system administrator to ensure adequate backup and plan for business resumption for applications. Career Summary Being ServiceNow Developer &
Continuous Integration CSS ServiceNow Servicenow Developer SolarWinds System Administration UI
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Developer and Administrator
Information Technology
Feb 2017 - Apr 2018
No skills were added
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Administrator
Feb 2017 - Apr 2018
Service Now ITOM Developer
  • Maintain the integrity of Patterson Companies ServiceNow deployment across all instances, coordinate all maintenance and upgrades with ServiceNow.
  • Develop clear and concise technical, process and program road map documentation.
  • Communicate ServiceNow process, operations and capability information effectively across Patterson Companies and BCM departments utilizing ServiceNow.
  • Provide quality assurance for respective projects.
  • Seek innovative solutions to problems and make recommendations for implementations.
  • An expert who develops and configures ServiceNow ITOM modules and reconfigure and maintain existing ITIL modules
  • Integrated with Active Directory for SSO using SAML 2.0
  • Working in a team of 4 to integrate service now with Docusign and Kenexa
  • Utilized various ServiceNow Orchestration applications like ROI, CSD (Client Software Distribution), Password Reset & Password Change.
  • Service Catalog: Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.
  • Creating Inbound SOAP API calls to make the newly captured data available for legacy applications.
  • Coordinates installation of ServiceNow. upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
  • Working with ServiceNow to accelerate delivery of solutions to Cisco s current and future needs with developing new requirements and resolving bugs
  • Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs
  • Troubleshoot and understand inter-dependencies across the platform Unity BPO-Bolingbrook
Cisco Database Upgrades SAML
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Java / J2EE Developer
Information Technology
Oct 2013 - Feb 2015
J2EE Java
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ServiceNow Administrator & Sr. Associate IT Operations Analyst
Oct 2013 - Feb 2015
  • Perform day-to-day administration for Ecolab ServiceNow implementation, including developing and implementing new processes and work flow update sets as well as making approved changes to existing processes and work flows.
  • Handle documentation and procedures for parts replacements.
  • Analyze, diagnose and repair peripherals, laptops, tablets, and desktop computers.
  • Data backup
  • Install and configure images.
  • Involved in Requirements gathering, Designing, Development and Implementation of CMS.
  • Worked with Apache Jelly to create various kinds of UI pages and UI Macro templates.
  • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.
  • Creating roles that provide selective access to Service Now and then assigning these roles when user needs to access a functionality. This helped a lot in maintaining privacy between users and the system.
  • Customized various Business Rules, Client Script, Script includes, UI Actions, UI Policies, UI Actions.
  • Created Update Sets to migrate customization from one instance to another instance.
  • Configured SMTP and POP3 standard Email configurations in the ServiceNow instance, along with setting up Email Templates and Email Notifications.
  • Responsible to document and maintain all requirements, implementations and approved ServiceNow processes.
Apache CSS Database Backups JavaScript Laptops Requirements Gathering UI
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Java / J2EE Developer
Information Technology
Jan 2011 - Jul 2013
  • Implemented Struts MVC architecture by creating Model, View and Controller classes.
  • Implemented Struts Validation framework to validate the customer data. Involved in designing Schema, stored procedures, primary/foreign key constraints in SQL Server database. Write SQL queries to interact with the database.
  • Implemented a web service to interact with the database (iSeries and SQL Server) through TIBCO middleware using Apache Axis (SOAP over HTTP). Create an Entity bean to interact with TIBCO middleware.
  • Design and implement solutions based on architecture and business requirements
  • Collaborate effectively within team and across teams (mostly with QA and Support Team)
  • Performing software analysis, programming, testing, and debugging
  • Developed a cloud native application using Java, AWS and Jenkins for CI/CD.
  • Designed UML Use case diagrams, Class diagrams, and Sequence diagrams using Star UML.
  • Used various Core Java concepts such as Exception Handling, Collection APIs and Executer Service Framework to implement various features and enhancements.
  • Used Spring extensively to achieve dependency injection to wire the object of business class.
  • Involved in creating and Deployment of REST API and Microservices in Java J2EE using Spring Boot.
  • Design roles and groups for users and resources using AWS Identity Access Management (IAM).
  • Developed API for using AWS Lambda to manage the servers and run the code in the AWS.
  • Developed stored procedures and complex packages extensively using PL/SQL and Oracle database.
  • Used JIRA to assign, track, report and audit the issues in the application.
  • Environment: Java EE 8, Java Script, Ajax, JSP, Spring, Spring Boot, Microservices, Spring Security, Oracle, STS, Maven, GIT, PL/SQL Developer tool, Log4j, Junit, Oracle 12c, Spring MVC, Maven, XML, XSL, JavaScript, AJAX, JIRA, Tomcat Server.
AJAX Apache Apache Tomcat AWS Continuous Integration Git J2EE Java JavaScript Jenkins JIRA JSP Junit Log4J Maven MVC Oracle REST Spring Spring Boot SQL SQL Developer SQL Server Stored Procedure Struts UML XML XSL
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Edit Skills
Non-cloudteam Skill
Education
Biology
Ohio Community College
Skills
Apache
2015
4
Continuous Integration
2021
4
CSS
2021
4
J2EE
2015
4
Java
2015
4
JavaScript
2015
4
ServiceNow
2021
4
UI
2021
4
AJAX
2013
2
Apache Tomcat
2013
2
AWS
2013
2
Database Backups
2015
2
Git
2013
2
Jenkins
2013
2
JIRA
2013
2
JSP
2013
2
Junit
2013
2
Laptops
2015
2
Log4J
2013
2
Maven
2013
2
MVC
2013
2
Oracle
2013
2
Requirements Gathering
2015
2
REST
2013
2
Servicenow Developer
2021
2
SolarWinds
2021
2
Spring
2013
2
Spring Boot
2013
2
SQL
2013
2
SQL Developer
2013
2
SQL Server
2013
2
Stored Procedure
2013
2
Struts
2013
2
System Administration
2021
2
UML
2013
2
XML
2013
2
XSL
2013
2
Cisco
2018
1
Database Upgrades
2018
1
SAML
2018
1