Uploaded File
Jim
jemerson1224@gmail.com
785-424-3030
17018 Bernardo Oaks Drive
San Diego, CA 92128
Senior Technical Writer
28 years experience W2
0
Recommendations
Average rating
52
Profile views
Summary

  • A well-qualified Senior Technical Writer with 20+ years of professional experience including descriptions of SOAP and RESTful APIs, XML coding, and related subjects.
  • Working with bioscience, software, hardware, security, marketing, project managers, and other specialists, he researched, designed, and created a variety of highly-praised technical documents (user guides, reference manuals, wiki-pages, XML and HTML tutorials, online help, system requirements and specifications, and other publications) that conformed to established documentation and distribution requirements.

Writing Experience:

APIs, SDKs, user guides, hardware manuals, software guides, requirements analyses, trace matrices,
security protocols, cloud and native applications, process and procedure guides, eLearning materials,
IFBs, RFPs, proposals, contract data requirements (CDRL), instructional videos tutorials, runbook
procedures, context-sensitive help, system specs, HTML and Wiki pages, DB table specifications, data
warehouse guides, data center guides, programming guides, product guides, installation and operations
manuals, network security guides, newsletters, use cases, test scripts and test cases, WBS diagrams,
UML class descriptions, process flow diagrams, quick start guides, change orders, release notes, UAT and
QA procedures, defect reports, error scripts, sample code, SOW, 21 CFR, ISO 9001 cert. documents, etc.

Tool, Application, and Standards Experience:


Word, Framemaker 2016, ViewPoint, MadCap Flare, Sharepoint 2016, RoboHelp, Markdown, CSS, DITA
Schema, Confluence, HTML, Wiki, XML coding (XMLSpy, XMetal, OxygenXML), JIRA, JAMA, Agile PLM,
eDHF, StyleVision, Camtasia, Captivate, MediaWiki, VISIO, InDesign, Photoshop, Javdocs, UML, PlantUML,
Javascript, REST APIs, OpenAPI Swagger Editor, Camstar Portal Studio, OOP, ERP document management
applications, Amazon Web Services (AWS), Internet of Things (IoT), GitHub, HAL json, GNU BPMN charts,
Software as a Service (SaaS), SDLC, Databases (SQL Server, MS Access DB, Oracle DBs), GitHub roject, SCM
(source code, documentation), Oracle/Siebel Tools, SQL MS Server Management Studio, Current Good
Manufacturing Practice (cGMP) for biotech, CRM, Dreamweaver, PowerPoint, Excel, Perforce,
USMC/USN/USDA documentation requirements, ISO 9001 documents, 21 CFR, and others.

Experience
Senior Technical Writer
Information Technology
Oct 2019 - May 2020
  • As a Contractor, I used ViewPoint to access, update, and store internal company documents that explained how to operate and maintain Abbott Vascular's circulatory support equipment.
  • Working in the Manufacturing Division, I consulted equipment design and manufacturing process engineers for technical information, I updated documents with instructions on verifying and recording timed events during equipment operation and maintenance.
  • I created Change Orders identifying and justifying document updates, submit documents and associated Change Orders for review and approval, incorporated reviewer-requested document updates, and stored updated documents.
Technical Writing Database Maintenance
Remove Skill
Senior Technical Writer
Information Technology
Feb 2019 - Oct 2019
San Diego, CA
  • Under contract, I developed documents describing hardware systems designed for USN Military Sealift Command ships using Word, Adobe Acrobat, and other tools.
Technical Writing MS Dynamics 365 Acrobat
Remove Skill
Technical Writer
Information Technology
Oct 2018 - Jan 2019
El Cajon, CA
  • As a Technical Writer, I edited test scripts and test cases, worked on ISO 9001 certification documents and other documentation describing Illumina device (Tecan and Hamilton) management software.
  • Used JIRA, Jama, and Word.
JIRA Technical Writing Test Case Preparation
Remove Skill
Computer Systems Analyst III / Senior Technical Writer
Information Technology
May 2018 - Aug 2018
Temecula, CA
  • As a Computer Systems Analyst, I met with USMC Program and Project Officers and civilian software developers at conferences in VA (Stafford-Quantico area) and CA (Temecula, Fallbrook) to determine needs for an updated Marine Ammunition Knowledge Enterprise (MAKE) System.
  • As a Microsoft Stack application, MAKE included layered applications accessing an underlying SQL Server database system.
  • I created requirements analyses and documents defining updates to the SQL Server database system, document storage (SharePoint), UI options, and other features.
  • I used VISIO and UML to create process flow charts, etc. For the first month at Saalex, I worked as a Technical Writer planning a modification to the local office Sharepoint installation.
  • Laid off when the USMC shifted project funding to a different organization.
SQL System Analysis UML Technical Writing UI
Remove Skill
Software Technical Writer
Information Technology
Jul 2017 - Aug 2017
  • As a short-term contract Software Technical Writer at Agena Bioscience, I used Framemaker to describe REST APIs for the Perseus project.
  • I participated in Altassian JIRA Agile development team meetings and worked with individual developers to create API design documentation.
  • I used Swagger to define and diagram REST API’s being developed according to Open API specifications (openapi) for a new project built in Gradle.
  • Working with the senior software architect in the team, I entered initial descriptions into PlantUml to obtain diagrams.
  • I moved code into AsciidocFx and then, imported the YAML code into Swagger for more details.
  • Taking the Swagger Editor designs, I used IntelliJ IDEA to index and test API source code.
  • I defined project API component paths, definitions, parameters, and responses.
Agile Methodology REST Swagger JIRA Software Architect Technical Writing
Remove Skill
Proposal Writer
Information Technology
May 2017 - Jun 2017
  • As a contract Proposal Writer, I researched and wrote a GSA MEPS proposal for a corporate client.
  • The contract ended when I submitted the proposal.
Technical Writing
Remove Skill
Senior Technical Writer
Information Technology
Apr 2016 - Apr 2017
  • On long vacation with my family, visiting AK, KS, No. CA, OR, IL, etc. Created a GitHub project for fun.
Technical Writing Github
Remove Skill
Senior Technical Writer
Information Technology
Dec 2015 - Apr 2016
  • I gathered infrastructure, network, and product information, met with SMEs, and developed technical design, user guide, and admin documents for ResMed projects including Oracle Hardware Refresh, IBM Privileged Identity & Access Management. ResMed used both cloud-based (URL accessed) and downloadable native applications designed with an OOP approach.
  • Under the direction of the ResMed Chief Information Security Officer, I created a document set that explained how the company uses WatchDox and RMS to control and protect files, manage cloud computing file sharing, and assure the security of company and patient information.
  • I wrote a preliminary procedure guide for these security steps.
Approach Cloud Computing Information Security OOP Oracle Technical Writing
Remove Skill
Senior Technical Writer
Information Technology
Aug 2015 - Dec 2015
  • I gathered, analyzed, and entered data into reports and spreadsheets for quarterly audits.
  • I used Framemaker to create IT infrastructure and client services procedure and operations manuals focusing on internal and external security setups and processes, installation instructions for both downloadable native and cloud-based applications, new user equipment and software setups, etc.
  • I also created an internal company newsletter focusing on new and planned projects. Wrote release notes.
Technical Writing Framemaker
Remove Skill
Senior Technical Writer
Information Technology
Jan 2015 - Aug 2015
  • Working under contract, I designed and created detailed design documents and work instructions describing Alere San Diego Data Center (layout, hardware, connections, failover backup systems, management systems, etc.), Alere Wireless Network, Alere MedApps System, Alere GSP, and other Alere global systems.
  • We maintained department documentation in a Sharepoint system for collaboration.
Data Center Database Backups Technical Writing Wireless Networks
Remove Skill
Senior Technical Writer
Information Technology
Sep 2014 - Dec 2014
  • Working under contract at DexCom, a biotech firm that provides diabetes-monitoring hardware and enterprise software, I created native and cloud-based application change request proposals defining the requirements, implementation changes, and test plans for a two node Oracle Real Application Cluster (RAC) for the DexCom Oracle EBS R12 Database.
  • I described the hardware and software to be used in the project including Cisco Unified Computing System (UCS) B200 Rack Servers, Cisco UCS 6296 Fabric Interconnects, Cisco Nexus 5548 Switches, and NepApp FAS3220 Storage System, Oracle SCAN Listener, Oracle Linux OS, Oracle RAC, Oracle Automatic Storage Management, NetApp Fiber Channel Protocol, Linux Host Utilities, and NetApp Interoperability Matrix Tool, Oracle DB Calibration Tool (ORION), and shell scripts. Worked on an Agile teams.
Agile Methodology Cisco Fiber Optics Linux node.js Oracle Shell Scripts Storage Management Technical Writing NetApp
Remove Skill
Instructional Designer, XML Software Specialist III, Senior Technical Writer
Information Technology
Oct 2013 - Aug 2014
  • Developing online help for the SAIC GTSCMIS training system (native application), I used Altova XMLSpy and other tools to create and maintain XML code, StyleVision to develop and maintain XML schema and DTD, UML to model API classes, and RoboHelp to create the application.
  • I used Framemaker to write system filing procedure guides and worked with teams operating in an Agile production environment.
Agile Methodology UML XML Technical Writing API Development
Remove Skill
Senior Technical Writer
Information Technology
May 2013 - Sep 2013
  • Based on UX data, I created content for cloud-based mobile and native application UIs.
  • Wrote an API Guide and UI specifications for Sony’s OOP designed, web-based PlayMemories Photobook.
  • Clients used the API to access and retrieve stored image to build the Photobook.
  • I described new UI page fields and scripts.
  • I applied heuristic evaluation techniques to assess UX design and UI content.
Technical Writing UX UI OOP API Development
Remove Skill
Senior Technical Writer
Information Technology
Oct 2011 - May 2013
  • Asurion provided multiple Web-based cloud services to clients who downloaded our thin clients.
  • We used J2EE 6 and 7 as the development platform for the Asurion Subscriber Billing System (SBS) project and others.
  • Using Agile Product Lifecycle Management (PLM), our team developed new internal enterprise products featuring downloadable thin clients.
  • We also used JIRA to coordinate and track the progress of Agile teams.
  • Software architects relied upon UML class diagrams to show class attributes, etc.
  • Working onsite and offsite, I described the system architecture including detailed process flow illustrations, Oracle databases (table and column descriptions, ERD’s showing the table-to-table key relations, etc.), applications that filtered HIPAA-restricted customer data from reports, etc.
  • I wrote procedure guides for other departments and created pre-marketing materials using Adobe InDesign.
  • I also worked on an Asurion J2EE project, the Systems Overview Service (SOS), creating individual Web and Wiki pages, video tutorials, and context-sensitive help.
  • I described the API (including associated class structures) used to connect our new systems with external applications.
  • I used Confluence to host the WIKI pages describing company-internal products.
  • I used Microsoft SharePoint to broadly manage my documentation set and collaborate with other team members in scheduled technical reviews and product signoff.
  • I used a Sharepoint RESTful HTTP Request to access and read sets of sample insurance files.
  • I used RoboHelp to develop Help. And, I created and instruction videos and maintained a collection of digital assets used in projects (Captivate captures, Camtasia edited videos, InDesign layouts, etc.).
  • During this period (5/2012 – 12/2012), I also worked part-time at Sprint, researching and writing a Sprint Database Reference describing the firm’s central SQL Database and local service MS Access databases used by field personnel.
Data Security HTML SQL UML Agile Methodology HIPAA HTTP J2EE JIRA Life-cycle Management Oracle Technical Writing System Architecture
Remove Skill
Technical Writer
Information Technology
Mar 2011 - Sep 2011
  • Working with Agile teams, I used Framemaker to describe Perceptive products using Framemaker and Xmetal.
  • I also used MadCap Flare to develop DITA-compliant topic-based documents.
Agile Methodology Technical Writing Framemaker
Remove Skill
Senior Technical Writer / Information Systems Analyst
Information Technology
Sep 2008 - Mar 2011
  • Working onsite and offsite, representing our team, I attended USDA/FSA Joint Application Development (JAD) conferences and collected requirements for new. and enhanced product features.
  • I reported on our application's compliance with data collection regulations and created doc sets using a CMS system Using Rational DOORS, I maintained and published a Software System Requirements document (IEE 830-1998), I developed Requirements Traceability Matrix, System Specs, an API guide, Test and Use Cases, and a User Guide.
  • I used Framemaker and MadCap Flare to develop SDK sections and technical manuals to US doc standards NextGen (HP at USDA, Kansas City, MO) including MIL-STD-38784 and maintained requirements summaries in MS Access database tables.
  • I described MS Access databases for field agents and wrote test scripts for the system. I assured that our user documents conformed to 508 access standard.
  • Working with Agile teams, I developed multiple documents with structured DITA topics.
  • During this period, I successfully defended my thesis and earned a Philosophy of Science MA at San Jose State University.
  • And then, as I worked, I enrolled FT in the Ph.D. program in Philosophy of Mathematics at the University of Kansas.
Agile Methodology Application Development Compliance SAN System Analysis System Requirements Technical Writing DOORS Test Case Preparation Framemaker
Remove Skill
Senior Technical Writer
Information Technology
Nov 2007 - Aug 2008
  • Working onsite and offsite, I provided technical documentation and design to team developing computer network software.
  • Developed an SOAP/XML API guide and device/system installation, administration guides for a new line of Juniper products.
  • I used Microsoft tools including Sharepoint to develop and share documents.
  • Simultaneously, I attended graduate school at the San Jose State University, pursuing an MA in the Philosophy Department.
Juniper SOAP Technical Writing XML API Development
Remove Skill
Senior Technical Writer
Information Technology
Jul 2007 - Oct 2007
  • Working onsite and offsite, I created a Wiki-based help system for a new eBay application.
  • Simultaneously enrolled full-time in the MA program in Philosophy of Science at San Jose State University.
Technical Writing
Remove Skill
Senior Technical Writer
Information Technology
Feb 2004 - Mar 2007
  • Working onsite and offsite, I used Framemaker to create technical documents and online help including programming guides (classes, methods, etc.), API guides, Javadocs from Java source files, command syntax guide, SDK sections, security system guide (encryption/decryption, logging, data transfer), and application deployment and installation guides.
  • I described various Linksys systems and applications used by Cisco to provide services to corporate customers via routers and associated control systems, etc.
  • Simultaneously I started the MA program in Philosophy of Science at San Jose State University.
Java Technical Writing API Development
Remove Skill
Senior Technical Writer
Information Technology
Jun 1997 - Dec 2003
Mountain View, CA
  • As a regular employee, I researched and created technical documentation and online help explaining Microsoft TV including SQL Server and Oracle database references, API guides, app user manuals, comm. protocol papers, programming guide (classes, methods), API guide, billing system DB reference manuals, etc.
  • After several exciting years at Microsoft, I returned to more remunerative contracting.
  • During this period (with the permission of my MS Director), I also worked at two part-time (non-competing) contracts (via Bryson Technologies) at Oracle/Siebel Systems
Project Management SQL Technical Writing API Development
Remove Skill
Senior Technical Writer (part-time Contractor)
Information Technology
Mar 1997 - Jun 1997
  • Working PT, created described APIs for third-party apps. Simultaneously, I worked FT at Microsoft.
Technical Writing API Development
Remove Skill
Senior Technical Writer (Contractor)
Information Technology
Feb 1996 - Mar 1997
  • I created technical documentation describing the Tele-TV set-top box application, databases, and data warehouse. Laid off when the contract ended.
Technical Writing Data Warehousing
Remove Skill
Senior Technical Writer (Contractor)
Information Technology
Jul 1993 - Feb 1996
  • I created technical documentation describing the Tele-TV set-top box application, databases, and data warehouse.
  • Laid off when the contract ended.
Actor Data Warehousing Technical Writing
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Master's in Philosophy of Science
San Jose State University 2009
Skills
Technical Writing
2020
24
API Development
2014
11
SQL
2018
8
Project Management
2003
6
Agile Methodology
2017
5
Data Warehousing
1997
3
Framemaker
2015
3
Java
2007
3
Actor
1996
2
Application Development
2011
2
Compliance
2011
2
DOORS
2011
2
Oracle
2016
2
SAN
2011
2
System Analysis
2018
2
System Requirements
2011
2
Test Case Preparation
2019
2
UML
2018
2
Data Security
2013
1
Github
2017
1
HIPAA
2013
1
HTML
2013
1
HTTP
2013
1
J2EE
2013
1
JIRA
2019
1
Life-cycle Management
2013
1
System Architecture
2013
1
XML
2014
1
Acrobat
2019
1
Approach
2016
1
Cisco
2014
1
Cloud Computing
2016
1
CSS
0
1
Data Center
2015
1
Database Backups
2015
1
Database Maintenance
2020
1
Dell
2001
1
Fiber Optics
2014
1
Information Security
2016
1
JavaScript
0
1
JSON
0
1
Juniper
2008
1
Linux
2014
1
MS Dynamics 365
2019
1
NetApp
2014
1
Network Security
0
1
node.js
2014
1
OOP
2016
1
Peoplesoft
2001
1
REST
2017
1
SDLC
0
1
Shell Scripts
2014
1
Siebel
2001
1
SOAP
2008
1
Software Architect
2017
1
Storage Management
2014
1
Swagger
2017
1
UAT
0
1
UI
2018
1
UX
2013
1
WebServices
0
1
Wireless Networks
2015
1