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Senior Technical Support Engineer
29 years experience W2 New York, NY
Actively seeking
Senior Technical Support Engineer
3 recommendations
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BMC Remedy Database Upgrades Business Requirements Technical Support CMDB Disaster Recovery ITSM Microsoft Excel Mockup SaaS
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Recent Experience
Senior Technical Support Engineer / Premier Support Engineer / SaaS Engineer 10/08 - present
Database Upgrades Microsoft Excel SaaS Disaster Recovery BMC Remedy CMDB ITSM Mockup Technical Support Business Requirements
Sr. Programmer Analyst / Business Analyst 05/01 - 10/08
Business Analysis Crystal Reports Java JavaScript Linux Oracle SQL BMC Remedy Configuration Management Database Upgrades SDLC Shell Scripts
Technology Consultant 06/05 - 08/05
BMC Remedy

  • Manjeet Ahluwalia has been working in Administration/Support and Development of Core Remedy and BMC Product suite for 20+ years.
  • She has worked with many large customers before and while working in BMC.
  • She is highly effective in troubleshooting and maintenance of complex systems and can deliver valuable service to mentor and lead the team in implementing automation enhancements and process improvements.
  • ITIL V3 Certified and Various BMC Certifications for ARS, CMDB, ITSM, SRM, MYIT, Smart IT Administration, Development and Support.
  • BMC Remedy ARS/ITSM/CMDB/SRM/DWPA/Smart IT, Spoon, Smart Reporting, SaaS/Cloud Computing (Remedy On Demand), ServiceNow, Windows/Linux, Java, JavaScript, XML, SQL Server/Oracle, PL/SQL, Microsoft Word, Excel, PowerPoint, MS Project, Configuration Management tools, Requirements Analysis, Business Analysis.
  • Senior IT Professional with a demonstrated history of working in the Information technology and Services industry. Skilled in Enterprise Software, Saas, latest tools and software applications.
  • Experienced Professional with a Master of Science (M.Sc.) in Computer Science.
  • Great communication skills working with all levels of organization, customers, partners and vendors.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Ability to lead and carry out projects efficiently and meet deadlines.
  • Committed and dedicated to achieve excellence by learning new technologies.
  • Helps Organizations by adding value and drive business value realization.
  • Ensures that the implementation of tasks complies with documented support standards and provides a high level of customer satisfaction

Top 5 Skills
SkillsProficiencyLast Used
BMC Remedy
Database Upgrades
Business Requirements
Technical Support
Education and Certifications
Master's in Computer Science
J K Institute of Applied Physics and Technology, 1989 - 1990
Bachelor's in Computer Science
Delhi University, 1985 - 1988
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen