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Paul
p_burdett@sbcglobal.net
817-428-6913
Ft Worth, TX 76137
Business Analyst
17 years experience W2
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Summary

IT professional with sixteen years' experience seeking an opportunity as a Robotic Process Automation (RPA) Business Analyst, Senior Technical Writer, and Software Quality Assurance Analyst with an innovative technology firm.

  • RPA Business Analyst
  • Conduct feasibility sessions with stakeholders and SMEs to analyze their standard business processes for Robotic Process Automation (RPA). Demo and illustrate to client how Automation Anywhere and UI Path works and explain the benefits of automation. Create Process Design Document (PDD), flowchart diagrams with MS Visio, roadmaps, and document Winshuttle automation and VMware process.
  • Senior Technical Writer
  • Create documentation for Open Source API Management, Machine Learning Algorithms, RPA Process Design Document (PDD), Procedural Manuals, Training Materials, Web and Mobile documents, User manuals and Guides, Compliance Packages, Flowcharts, and PowerPoint presentations. Interview subject matter experts, SMEs, and technical staff to gather business requirements and specifications.
  • Quality Assurance Analyst
  • Create test plans for software requirements and technical specifications. Work with the scrum team to perform white box, black box, integration, regression, and agile methodology for manual and automation testing on PC, web, cloud, VMWare, and mobile devices and report bug defects.

Experience
RPA Business Analyst
Banking/Financial
Jul 2019 - Apr 2020
Irving, TX
  • Communicated with stakeholders, project managers, directors, developers, solution design architects, and Six Sigma to automate standardized processes onshore and offshore. Work onsite and remotely with 50% travel.
  • Advisory to clients for creation of RPA operating structure, governance, automation roadmap, and PDD.
  • Conduct feasibility session with clients to determine if automation is financially beneficial for the client.
  • Conduct PDD Intake session with client to obtain the end to end manual process, business, rules, and exception.
  • Create PDD of the manual process for the RPA utilizing Automation Anywhere and Agile methodology.
  • Create flow chart diagrams to illustrate current state process for client and solutions team.
  • Facilitate technical writing training sessions to Business Analyst and various levels of employees.
  • Create documentation for Winshuttle, VMware process, best practices for Project Manager and Business Analyst.
Business Analysis
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API/RPA Technical Writer
Information Technology
Dec 2018 - Jul 2019
Irving, TX
  • Translate technical specifications and API code into Confluence documentation to present to stakeholders.
  • Interview Data Scientist, Solution Architects, and Engineers for Machine Learning Algorithms, Open Source API Management, RPA, and NBAs to predict a customer's call intent.
  • Document JSON request and response, Python scripts, and Agile methodology for RPA business intelligence.
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Senior Technical Writer
Apr 2018 - Aug 2018
Irving, TX
* Interviewed department manager and subject matter experts to create Standard Operating Procedures, Work Instructions, Reference Guides, and flowcharts utilizing Structured Framemaker, Microsoft Word, and MS Visio.
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COMPLETED DOCUMENTS
May 2017 - Apr 2018
Fort Worth, TX
WITH HTML CODING TO DEPARTMENT LANDING PAGES. PAUL A. BURDETT PH: (817) 428-6913 Cell PH: (817) 521-7147 Email: p_burdett@sbcglobal.net
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Senior Technical Writer
Information Technology
Jun 2015 - May 2017
Irving, TX
  • Collaborated with clients, developers, software testers, and managers to create and update documentation.
  • Updated user manuals utilizing Adobe RoboHelp HTM, MS Word, Excel, PowerPoint, MS Visio, and Snagit.
  • SME communicating with clients, developers, quality assurance software analyst, and management to gather business requirements for software enhancements.
  • Created flowcharts of business processes with MS Visio.
  • Documented cloud server software updates and API Manager. Quality Assurance Software Analyst
  • Created test plans for software enhancements using Agile Methodology.
  • Tested SQL query script, GUI Coding, API, White box, Black box, Integration, and Regression on PC, Cloud, VMWare, web browsers, and mobile devices for manual and automation testing.
  • Analyzed results documented all defects and coordinated with scrum team for defect resolution.
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SAP/RPA Technical Writer
Sep 2014 - Dec 2014
Fort Worth, TX
  • Gathered business requirements for UiPath (RPA) to automate standard business processes.
  • Created flowcharts with MS Visio and MS Word to convert business processes into automation.
  • Created technical documents for the SAP BW/BOBJ development team and management.
SAP SAP BW
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Lead Technical Writer
Information Technology
Aug 2013 - Sep 2014
Burleson, TX
  • Coordinated with the management team to create User and Maintenance manuals.
  • Utilized Adobe FrameMaker, Adobe Creative Suites, and InDesign, and MS Office applications.
  • Coordinated with technical engineers to design the schematics for all wireline trucks.
  • Prepared Compliance packages for quality assurance and the warranty of all trucks.
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Lead Technical Writer
Information Technology
Jun 2008 - May 2013
Fort Worth, TX
  • Coordinated with licensing engineers to create nuclear Operating and Licensing Application for submittal to the Nuclear Regulatory Commission (NRC) to build nuclear reactors.
  • Created documents utilizing Adobe FrameMaker, Adobe Photoshop, and Microsoft Word. Created training materials for new hires and eLearning web content delivery.
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Technical Writer
Information Technology
Jun 2007 - Jan 2008
Irving, TX
  • Developed software and hardware User Manuals, Installation Guides, and Release Notes for internal and external clients utilizing Adobe FrameMaker.
  • Coordinated with managers and programmers to create procedural manuals.
No skills were added
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IT Systems Trainer/Technical Writer
Information Technology
Jul 2004 - Nov 2006
Fort Worth, TX
  • Created software and hardware procedural manuals, training material, release notes, and monthly newsletter. Utilized Adobe RoboHelp, PowerPoint, Word, Excel, Oracle, and SQL.
  • Facilitated IT training for all levels of personnel on the latest software and hardware releases. Coordinated with all levels of management to develop training curriculum for training sessions.
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Edit Skills
Non-cloudteam Skill
Education
Information Technology
Tarrant County College
Skills
Business Analysis
2020
1
Compliance
0
1
SAP
2014
1
SAP BW
2014
1