• Over ten years experience working in customer service environment
• Highly skilled in overseeing store operations and achieving set goals
• Proficient in strategies to drive sales
• Hands on experience in ensuring proper merchandise presentation
• In depth knowledge of growing store sales year to year
• Effective skills in planning and scheduling

LEADERSHIP SKILLS

• Demonstrated ability to motivate and lead 20+ employees
• Proven ability to train new associates
• Successfully met retail sales goals of 5% each day
• Excellent communication skills
• Good organizational skills and the ability to multitask
• Successfully handled customer satisfaction escalation and responsible for overall store wide customer satisfaction