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Larae
larae.osner@gmail.com
512-203-1996
Austin, TX 78799
Customer Service Manager
15 years experience W2
0
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Average rating
10
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Summary

  • Over ten years experience working in customer service environment
  • Highly skilled in overseeing store operations and achieving set goals
  • Proficient in strategies to drive sales
  • Hands on experience in ensuring proper merchandise presentation
  • In depth knowledge of growing store sales year to year
  • Effective skills in planning and scheduling

LEADERSHIP SKILLS

  • Demonstrated ability to motivate and lead 20+ employees
  • Proven ability to train new associates
  • Successfully met retail sales goals of 5% each day
  • Excellent communication skills
  • Good organizational skills and the ability to multitask
  • Successfully handled customer satisfaction escalation and responsible for overall store wide customer satisfaction

Experience
Customer Service Manager
Information Technology
Mar 2014 - present
Austin, TX

Steinmart

  • Continuous and successes positions of responsibility and authority
  • Manage store operations by ensuring exceptional performance and excellent customer service
  • Assist customers in all aspects of store services including handling complaints and inquiries
  • Lead subject matter expert and register system and on the job training
  • Recruited, hired and trained associates
  • Ensure register audits are managed efficiently and cash and receipts are reconciled
  • Manage weekly inventories ensured merchandise of quality control processes are in place
  • Coordinate daily sales promotions and provide sales targets ranging from $8,000 - $15,000

ACCOMPLISHMENTS

  • Reorganized the front of the store allowing easier access of register bays
  • Employee of the Month (4 times) Employee of the Year in 2013
Auditing Microsoft Excel Project Management
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Customer Service Manager
Information Technology
Jan 2006 - Mar 2014
Austin, TX

n/a

Project Management
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Psychology
Texas State University
Skills
Project Management
2021
14
Auditing
2021
6
Microsoft Excel
2021
6