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Erik
ITSM/ITIL/ServiceNow Consultant
10 years experience W2 Crowley, TX
Actively seeking
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Erik
ITSM/ITIL/ServiceNow Consultant
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Customer Service telecommute BSA Business Requirements Cloud Computing CMDB Configuration Management Cross-Functional Team Management Documentation ITIL
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Recent Experience
Founder/Manager 03/18 - 02/20
Implementation Consultant 04/16 - 03/18
PMBOK ITIL ITSM Cross-Functional Team Management Technical Writing Training Documentation Support Documentation Stakeholder Engagement Configuration Management
Solutions Consultant 07/14 - 09/15
Summary

My consistent history of enabling professional services organizations to achieve continued growth stems from my focus on solving customers’ problems, managing complexities, inspiring engagement, and delivering customer service excellence. Known for my commitment to defining the best technology solutions, I am focused on understanding customers’ needs, advocating the value of company’s products and services to address objectives, and applying creative thinking skills to develop solutions with strong results. My greatest successes stem from cultivating relationships inside and outside the company to hear different ideas, learn something new, create business opportunities, and develop best practices to enable continued competitive growth. As a leader, I take great pride in fostering a work environment that values inclusivity and acceptance of ideas from others. I am able to create meaningful connections between employees’ values and the organization to maximize business success. I thrive on the opportunity to build new businesses and capabilities, create unique service offerings, establish referenceable accounts, and drive the capture and delivery of multi-million dollar contracts.

Top 5 Skills
SkillsProficiencyLast Used
Customer Service
2020
telecommute
2020
BSA
2018
Business Requirements
2018
Cloud Computing
2020
Education and Certifications
Master's in Business Administration
Keller Graduate School of Management of DeVry University 2007
Bachelor's in Network and Communications Management
DeVry University 2004
CERTIFICATIONS,
CSME, ITIL v2 Foundation Certification in IT Service Management (Certificate Number: 8176994225)- 20,
Preferences
Availability:
Willing to relocate?:No
Prepared to Travel:100%
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen