• Involved in obtaining Microsoft Certifications: Azure and 365.

Executed program management activities for M365 / O365 implementation as part of ongoing merger and acquisition activities.

• Provided oversight to technical, project management, support, and communications teams in an effort to repair and reintroduce M365 services to the enterprise
• Conducted regular reviews with security, operations, and engineering leadership on current and future state plans for continued expansion of M365 / O365 and other cloud services across the enterprise
• Worked with business and technical teams to develop migration criteria and schedules for ~5,000 mailboxes
• Engaged with leadership and change teams to create and execute multi-tiered end-user service adoption plan
• Provided feedback to multiple teams on adjustments to current team structures, processes, and user experiences

Responsible for ongoing review and maintenance of client relationships. Developed and executed stabilization plans based on client and company inputs. Adjusted resource and technology plans according to the needs of the environment.

• Developed technical and logistical strategies focused on reducing overhead, improving overall customer experience, and transforming troubleshooting approaches
• Engaged designated business leads, stakeholders, and end-users to better understand utilization of existing tools
• Conducted assessments of client infrastructure technologies, processes, and correlating team structure
• Defined client service and solution requirements along with key performance indicators
• Spearheaded teams to deploy and utilize the latest versions of existing toolsets

Project and program management for varying infrastructure and security-driven technology implementations.

• Served as the day-to-day lead for messaging transformation project (Microsoft Office 365 - Exchange, Skype, OneDrive for Business) at a large international pharmaceutical and medical supply company.
• Worked with a large pharmaceutical company that had grown through multiple M&As used SCCM and other localized technologies to package and deploy Office Pro Plus as a prerequisite to end-user migrations to O365. Users could self-install 2 - 14 days prior to the target migration date. If t-minus 2-day window expired a push install was completed for the user(s).
• Worked with an international packaging company to establish an SCCM footprint in an effort to standardize Office versions across the enterprise. Helped to establish target distribution points and determine site-specific capabilities based on capacity.
• Provided supervision to technology, security, change, and release management teams to ensure successful solution delivery and adoption while managing risks, issues, actions, decisions, timelines, and budgets.
• Led a multi-year Bring Your Own Computer (BYOC) technology implementation effort combining end-point management system, type-2 hypervisor, and enterprise workstation solutions.
• Led technology team from design, through cutover and operationalization of on-premise messaging platform (Exchange 2010) at a large retail company.
• Implemented various infrastructure and collaboration tools at federal government client with the primary focus on improving security, collaboration, and functionality of business-critical services.

Execution of day to day tasks and management of small projects as pertinent to larger-scale efforts or enterprise-wide initiatives.

• Managed technology deployment and end-user socialization of endpoint encryption solution
• Led technical and logistical preparation and cutover of +600 workstations for single-night transformation
• Assisted with preparation activities related to Exchange mail migration at a large international insurance company
• Participated in the multi-phased deployment of core infrastructure across geographically remote locations

Systems Administrator 06/2004 - 06/2007

• Responsible for day to day systems and server operations for various departments within the School of Medicine

Desktop Consultant - 06/2002 - 06/2004

• Provided workstation support for administration and research groups coinciding with the Emory University School of Medicine Dean's Office