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Senior Manager, Professional Services Project Management Office
17 years experience W2 Deltona, FL
Actively seeking
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Senior Manager, Professional Services Project Management Office
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Recent Experience
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  • Highly experienced senior manager with a demonstrated record of building high performance delivery teams, successful program delivery and innovative delivery processes.
  • Experienced in multiple delivery methodologies including Agile/Scrum, Kanban, Waterfall and hybrid/best fit approaches.
  • Experienced with Continuous Integration and knowledgeable of DevOps and Continuous Deployment. Experienced in developing, planning and executing a strategic vision for programs and ensuring alignment with company strategic objectives.
  • Experienced in Organizational Change Management for internal improvements and to lead customers through changes caused by major new system implementations.
  • Experienced in IT project management, IT Services Management, Professional Services delivery, quality assurance, software architecture and development, and systems integration. History of highly technical product implementation and hands-on software development. Excellent record of building high-performance multi-disciplinary teams.


Project/Program Management

  • Certifications: Project Management Professional (PMP), ITIL V3 Foundation, Certified ScrumMaster (CSM).
  • 20+ years of experience in all aspects of Project Management from envisioning through production deployment/support using Agile/Scrum, Kanban, and traditional delivery processes (waterfall, iterative).
  • Highly experienced in project delivery for Cloud and on-premise environments.
  • Expert in developing project delivery teams based on proven practices that fit the unique needs of an organization and the development levels of the PM staff.
  • Expert in the pragmatic application of project management techniques and tools to fit the organization and customer.
  • Expert in establishing a culture of quality that guides development of organizational quality standards and high-quality delivery practices.

Leadership and Relationship Management

  • Deep understanding of how to transform teams to meet strategic goals through coaching, training, career planning, adjustment of team dynamics, and timely, open feedback.
  • Ability to communicate with clients, partners, internal teams and other key stakeholders.
  • Employed a customer-first approach to understand and manage customer expectations.
  • Served as an executive stakeholder for multiple projects for customer escalations and problem solving.
  • Use a collaborative, agile approach to work across the organization to achieve shared objectives.

General Management Experience

  • Strategic planning and budgeting.
  • Overall forecasting and resource planning for project pipeline.
  • Tracking and reporting on overall program/portfolio health.
  • Experienced in using individual and team metrics dashboards to monitor progress, including typical Agile/Scrum metrics, sales pipeline and revenue metrics and Earned Value

Software Development and Testing Background

  • Experienced in developing solution architectures in on-premise and Cloud environments.
  • Built a software test team, processes and tools that provided 100% test coverage of requirements and code.

Consulting/Professional Services

  • Experienced in proposal development and contract negotiation and in all phases of engagement delivery from assembling a team through turnover and client support.
  • Experienced in delivering large scale Systems Integration projects and packaged CRM projects.

Top 5 Skills
SkillsProficiencyLast Used
Program Management
Agile Methodology
Project Management
Education and Certifications
Bachelor's in Electrical Engineering
University of Texas at Austin
Certified ScrumMaster CSM,
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:Up to 75%
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen