SENIOR LEADER, PMO / SENIOR PROGRAM MANAGER

• Highly experienced senior manager with a demonstrated record of building high performance delivery teams, successful program delivery and innovative delivery processes.
• Experienced in multiple delivery methodologies including Agile/Scrum, Kanban, Waterfall and hybrid/best fit approaches.
• Experienced with Continuous Integration and knowledgeable of DevOps and Continuous Deployment. Experienced in developing, planning and executing a strategic vision for programs and ensuring alignment with company strategic objectives.
• Experienced in Organizational Change Management for internal improvements and to lead customers through changes caused by major new system implementations.
• Experienced in IT project management, IT Services Management, Professional Services delivery, quality assurance, software architecture and development, and systems integration. History of highly technical product implementation and hands-on software development. Excellent record of building high-performance multi-disciplinary teams.

Project/Program Management

• Certifications: Project Management Professional (PMP), ITIL V3 Foundation, Certified ScrumMaster (CSM).
• 20+ years of experience in all aspects of Project Management from envisioning through production deployment/support using Agile/Scrum, Kanban, and traditional delivery processes (waterfall, iterative).
• Highly experienced in project delivery for Cloud and on-premise environments.
• Expert in developing project delivery teams based on proven practices that fit the unique needs of an organization and the development levels of the PM staff.
• Expert in the pragmatic application of project management techniques and tools to fit the organization and customer.
• Expert in establishing a culture of quality that guides development of organizational quality standards and high-quality delivery practices.

Leadership and Relationship Management

• Deep understanding of how to transform teams to meet strategic goals through coaching, training, career planning, adjustment of team dynamics, and timely, open feedback.
• Ability to communicate with clients, partners, internal teams and other key stakeholders.
• Employed a customer-first approach to understand and manage customer expectations.
• Served as an executive stakeholder for multiple projects for customer escalations and problem solving.
• Use a collaborative, agile approach to work across the organization to achieve shared objectives.

General Management Experience

• Strategic planning and budgeting.
• Overall forecasting and resource planning for project pipeline.
• Tracking and reporting on overall program/portfolio health.
• Experienced in using individual and team metrics dashboards to monitor progress, including typical Agile/Scrum metrics, sales pipeline and revenue metrics and Earned Value

Software Development and Testing Background

• Experienced in developing solution architectures in on-premise and Cloud environments.
• Built a software test team, processes and tools that provided 100% test coverage of requirements and code.

Consulting/Professional Services

• Experienced in proposal development and contract negotiation and in all phases of engagement delivery from assembling a team through turnover and client support.
• Experienced in delivering large scale Systems Integration projects and packaged CRM projects.