Uploaded File
add photo
Robert
r.andrew.chisholm@gmail.com
737-484-2306
Deltona, FL 32725
Senior Manager, Professional Services Project Management Office
20 years experience W2
0
Recommendations
Average rating
26
Profile views
Summary

SENIOR LEADER, PMO / SENIOR PROGRAM MANAGER

  • Highly experienced senior manager with a demonstrated record of building high performance delivery teams, successful program delivery and innovative delivery processes.
  • Experienced in multiple delivery methodologies including Agile/Scrum, Kanban, Waterfall and hybrid/best fit approaches.
  • Experienced with Continuous Integration and knowledgeable of DevOps and Continuous Deployment. Experienced in developing, planning and executing a strategic vision for programs and ensuring alignment with company strategic objectives.
  • Experienced in Organizational Change Management for internal improvements and to lead customers through changes caused by major new system implementations.
  • Experienced in IT project management, IT Services Management, Professional Services delivery, quality assurance, software architecture and development, and systems integration. History of highly technical product implementation and hands-on software development. Excellent record of building high-performance multi-disciplinary teams.

QUALIFICATIONS

Project/Program Management

  • Certifications: Project Management Professional (PMP), ITIL V3 Foundation, Certified ScrumMaster (CSM).
  • 20+ years of experience in all aspects of Project Management from envisioning through production deployment/support using Agile/Scrum, Kanban, and traditional delivery processes (waterfall, iterative).
  • Highly experienced in project delivery for Cloud and on-premise environments.
  • Expert in developing project delivery teams based on proven practices that fit the unique needs of an organization and the development levels of the PM staff.
  • Expert in the pragmatic application of project management techniques and tools to fit the organization and customer.
  • Expert in establishing a culture of quality that guides development of organizational quality standards and high-quality delivery practices.

Leadership and Relationship Management

  • Deep understanding of how to transform teams to meet strategic goals through coaching, training, career planning, adjustment of team dynamics, and timely, open feedback.
  • Ability to communicate with clients, partners, internal teams and other key stakeholders.
  • Employed a customer-first approach to understand and manage customer expectations.
  • Served as an executive stakeholder for multiple projects for customer escalations and problem solving.
  • Use a collaborative, agile approach to work across the organization to achieve shared objectives.

General Management Experience

  • Strategic planning and budgeting.
  • Overall forecasting and resource planning for project pipeline.
  • Tracking and reporting on overall program/portfolio health.
  • Experienced in using individual and team metrics dashboards to monitor progress, including typical Agile/Scrum metrics, sales pipeline and revenue metrics and Earned Value

Software Development and Testing Background

  • Experienced in developing solution architectures in on-premise and Cloud environments.
  • Built a software test team, processes and tools that provided 100% test coverage of requirements and code.

Consulting/Professional Services

  • Experienced in proposal development and contract negotiation and in all phases of engagement delivery from assembling a team through turnover and client support.
  • Experienced in delivering large scale Systems Integration projects and packaged CRM projects.

Experience
Senior Manager, Professional Services Project Management Office
Information Technology
Dec 2017 - Feb 2020
Lake Mary, FL

Ellucian The Ellucian PS Field Delivery team provides high quality project management delivery services to over 600 projects at any given time through 45 staff Project Managers Program Managers and contract PM's. Duties and accomplishments included

  • Coached projects in the use of Agile techniques for Professional Services Delivery.
  • Directly managed up to 22 Program Managers and Project Managers comprising full-time staff and contractors.
  • Coached and mentored PM's to become more proficient competent program and project managers. Resolved escalations from PM's regarding project issues and from customers regarding PM performance. On-boarded trained and counseled new PM hires to rapidly become competent and effective.
  • Created a centralized as part of a 4-person management team.
  • Managed significant change management issues in establishing a PMO with consistent methodology and skills.
  • Re-established focus on operations metrics including revenue forecast accuracy, personal utilization and unscheduled backlog management.
  • Worked with Resource Management and Operations to understand pipeline and capacity to balance availability of PM's with demand.
  • Created a unified team steadily improving in delivery consistency and excellence.
  • Established the guiding strategy and principles for the Ellucian Edge PM Methodology as an evolutionary step from a sound but dated delivery methodology. Led the initial implementation of the methodology.
  • Established the Project Quality Management initiative within the PMO. The PQM initiative consists of multiple workstreams that include Quality Assurance (quality standards and processes), Quality Control (assessment and metrics), Governance and Continuous Improvement
  • Provided sales support through review of proposal language, rewriting of contract/SOW language and review of proposal pricing.
  • Worked with International delivery teams by delivering on-site PM training in Asia Pacific and Middle East. Also assisted international projects to adopt Agile techniques.
Agile Methodology Change Management Microsoft Excel Program Management Project Management Quality Assurance Quality Management SOW
Remove Skill
Senior Project Manager, Professional Services Project Management Office
Information Technology
Jan 2017 - Nov 2017
Maitland, FL

The Judge Group provides staffing services to a broad range of technology companies.

Assignments:

  • Ellucian, Lake Mary, FL. Senior Program Manager and Staffing Coordinator for Ellucian CRM Recruit

Ellucian is the leading provider of software and services for the Higher Education market. My role originally included migration projects and increased to include new implementation projects. My activities encompassed:

  • Worked with resource management to assign project managers to software migration projects.
  • Educated and assisted Project Managers on Recruit implementation and migration delivery methods
  • Managed up to 25 active CRM Recruit migration projects
  • Worked with technical and functional team Resource Managers to secure resources
  • Adapted our delivery methodology to include Agile/Scrum and Kanban techniques.
  • Successfully lead over 30 complex migrations of institutions to new versions of CRM Recruit in SaaS, hosted, and on-premise environments.
Agile Methodology CRM Program Management Project Management SaaS Scrum
Remove Skill
Senior Program Manager
Information Technology
Jan 2009 - Jan 2016
Austin, TX

Deloitte Consulting is a big 4 management and technology consulting company serving a broad range of clients in commercial and public services markets.

  • Solution Manager for a Salesforce development team. Responsible for interviewing, training, skills development, project assignments, and development of proposals to feed pipeline.
  • Tapped to participate in an Agile transformation team that adapted Deloitte Consulting’s delivery methodology to use Agile/Scrum techniques and deployed the adaptations to the Systems Integration team.
  • Senior Project Manager, IV&V, Bullock Texas State History Museum
  • Provided Independent Verification and Validation services for the Statewide Outreach Initiative
  • Interactive Website Design and Development Project. Developed an Agile-based solution development methodology custom fit for the Museum.
  • Senior Program Manager, Advanced Licensing and Registration System, Massachusetts Registry of Motor Vehicles.
  • The project included Customer Relationship Management (CRM), vehicle registration and titling, credentialing services for driver license and non-driver license credentials, identity and access management, and real-time and batch interfaces to over 150 internal and external systems.
  • Senior Program Manager, Security Initiatives Program, Texas Comptroller of Public Accounts
  • Led a team of information security experts and worked with Executive Staff (Chief Privacy Officer, Chief Information Security Officer, and Chief Technology Officer) to implement cross-functional projects. Details are protected by confidentiality agreements.
  • Senior Program Manager, TexasOnline TxSmartBuy, for the Texas Comptroller of Public Accounts, Texas Department of Information Resources, and Texas NIC USA.
  • The TexasOnline TxSmartBuy system, based on Oracle iProcurement, provided an online ordering system for State agency purchasers.
Agile Methodology Program Management Project Management Scrum
Remove Skill
Senior Project Manager
Jan 2009 - Jan 2009
Bullock Texas State History Museum Provided Independent Verification and Validation services for the Statewide Outreach Initiative Interactive Website Design and Development Project. Developed an Agile-based solution development methodology custom fit for the Museum.
  • Senior Program Manager, Advanced Licensing and Registration System, Massachusetts Registry of Motor Vehicles. The project included Customer Relationship Management (CRM), vehicle registration and titling, credentialing services for driver license and non-driver license credentials, identity and access management, and real-time and batch interfaces to over 150 internal and external systems.
  • Senior Program Manager, Security Initiatives Program, Texas Comptroller of Public Accounts Led a team of information security experts and worked with Executive Staff (Chief Privacy Officer, Chief Information Security Officer, and Chief Technology Officer) to implement cross-functional projects. Details are protected by confidentiality agreements.
  • Senior Program Manager, TexasOnline TxSmartBuy, for the Texas Comptroller of Public Accounts, Texas Department of Information Resources, and Texas NIC USA. The TexasOnline TxSmartBuy system, based on Oracle iProcurement, provided an online ordering system for State agency purchasers.
No skills were added
Remove Skill
Senior Program Manager
Information Technology
Jan 2002 - Jan 2009
Austin, TX

BearingPoint was a management and technology consulting company serving a broad range of clients in commercial and public services markets.

  • Senior Program Manager, National Motor Vehicle (NMV) Solution Team, 2006-2009
  • Led the development of the NMV solution team’s program management office. The PMO was responsible for supporting the engagement teams with financial, procurement, reporting, and scheduling services. Led the development of a standard set of Program Management Plans (CMMI ML3) used by all NMV engagement teams, which fulfilled BearingPoint’s standards but provide an adaptable, reusable framework for the needs of the engagements. I led project delivery engagements for the States of California, Missouri and Montana.
  • Program Manager, eFiling for Courts – TexasOnline, 2002-2006
  • eFiling for Courts is a web-based system allowing attorneys to file and serve court pleadings on-line, allowing court clerks to review and process filings on-line, and integrating with court back-end systems.
PMO Program Management
Remove Skill
Program Manager, eFiling for Courts
Information Technology
Jan 2006 - Jan 2009
  • Led the development of the NMV solution team's program management office.
  • I led project delivery engagements for the States of California
Program Management
Remove Skill
Director of Application Development
Information Technology
Jan 2002 - Jan 2002

n/a

Application Development Project Management
Remove Skill
President, Founder
Information Technology
Jan 2002 - Jan 2002

n/a

No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Electrical Engineering
University of Texas at Austin
Certifications
PMP
Certified ScrumMaster CSM
Project Management Professional Certification
ITIL V3 Foundation Certification for IT Service Management 2011
Certified ScrumMaster (CSM)
Skills
Program Management
2020
17
Agile Methodology
2020
10
Project Management
2020
10
PMO
2009
7
Scrum
2017
7
IAM
2016
1
Information Security
2016
1
Interviewing
2020
1
MS Project
2020
1
Oracle
2016
1
Salesforce
2016
1
Systems Integration
2020
1
Training
2020
1
Change Management
2020
2
Microsoft Excel
2020
2
Quality Assurance
2020
2
Quality Management
2020
2
SOW
2020
2
Continuous Improvement
2020
1
Quality Control
2020
1
Application Development
2002
1
Contract Negotiations
0
1
CRM
2017
1
MS Visio
0
1
Proposal Development
0
1
SaaS
2017
1
Software Migrations
2017
1
Staffing
2017
1
Stakeholder Engagement
0
1
Strategic Planning
0
1
Waterfall
0
1