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Manuel
manny23000@yahoo.com
904-710-2048
1211 5th Ave North
Jacksonville Beach, FL 32250
Production Support Analyst
22 years experience W2
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Summary

  • Experienced Professional with a demonstrated history of working in the health wellness and fitness industry.
  • Skilled in Electronic data interchange (EDI), Data Research, Organizational Management, Data Analysis, and Computer Engineering.
  • Strong professional with a Masters of Engineering Management focused in Computer Engineering from University of Phoenix.

System Experience/Skills

  • Python, 5421Splunk, JMS, Salesforce, JIRA, AS400, EDI X12, AS2 Connections, CXML data migration, Microsoft Word, Excel, PowerPoint, Exchange, Access, Hyper – V, Visio, SQL, SAP, Taleo, PeopleSoft, Rumba, Internet Information Services, Failover Clustering, Project Management, Java, Unix, Oracle, Kronos, Citrix server knowledge, Active Directory, Information Security, Cyber-security, Information Security, Story Boards, HIT, EMR, API Scala, Kafka, Cassandra, Couch base, Java 8/11, Springboot, Mongo, Micro services, REST API.

Experience
Production Support Analyst
Information Technology
Mar 2020 - present
  • Provide two tier support for all Payspan applications and aid all end users and identify any issues in production
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues
  • Identify the cause of problems reported by Tier 1
  • Administer and implement all new systems and ensure transition of plans to production
  • Provide training to various new employees and assist with expert knowledge on all production processes
  • Document all production applications and resolve application issues and answer all requests
  • Manage all open Production issues and prioritize accordingly
  • Publish all open Production issues to communication team
  • Maintain expert product knowledge of all Payspan products
  • Data mine all performance metrics for various production systems/ identify root cause for all technical issues/recommend solutions
  • Maintain knowledge on all hardware and operating system and update security associate technology
  • Improve automation to monitor Product health (Splunk alerts, SQL scripts, portal improvements, etc.)
  • Prepare all project requirements and develop all associated projects for various applications
  • Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies
Production Support SQL Tier I Support Splunk
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Connectivity Support Representative
Information Technology
Feb 2018 - Mar 2020
  • Responsible for first level support for EDI and B2B connectivity issues and concerns
  • Data Mine B2B trends with connectivity issues emphasizing on duplication of production files, search through large batches of the raw EDI data for possible file submittal errors. Run SQL to search other files for these error trends. Document findings and promote solutions to clients and stake holders.
  • Responding to technical support cases from customers, suppliers, 3rd-party vendors as well as internal McKesson departments
  • Creating and executing Oracle and DB2 SQL queries
  • I have in depth understanding of EDI X 12 transaction sets used in a distribution business, their function, structure and application (i.e. 850, 855, 832, 810 and 856). Knowledge of X12 transaction enveloping.
EDI SQL X.12 Technical Support
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Network Representative
Information Technology
Jun 2012 - Aug 2017
  • Perform intake triage and respond to network inquiries including, provider requests (e.g., policy and procedures, credentialing status, claims status), provide ongoing support to department members in completing research and analysis to resolve concerns/issues raised by providers and other internal/external customers.
No skills were added
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Assistant IV, Org Mgmt
Information Technology
Jan 2000 - Jan 2011
  • Responsible for directing business processes across all functional areas within State of Florida operations (e.g. HR Payroll or Benefits)
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Engineering Management
University of Phoenix 2012
Hunter College University
Skills
EDI
2020
2
SQL
2021
2
Technical Support
2020
2
X.12
2020
2
AS/400
0
1
Production Support
2021
1
Splunk
2021
1
Tier I Support
2021
1