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Newton
nsloan44@gmail.com
404-786-7025
5370 Silver Woods Walk
Powder Spgs, GA 30127
Senior Voice and Collaboration Engineer
35 years experience W2
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Summary

  • Senior Voice Engineer and Project Manager with 15 years of experience in Telecom and VOIP design, deployment, migration and support with various mid to large size clients (700+ users).
  • Perform advanced level of Cisco, Meraki, PRI, CAS, SIP, EFM’s and MPLS technologies administration, implementation and troubleshooting.
  • Review project progress, providing status reports on a scheduled basis.
  • Well versed in development of Network documentation in compliance with all standards and requirements.

Experience
Senior Voice and Collaboration Engineer
Healthcare
Apr 2020 - present
Atlanta, GA
  • Project Manager over Voice Projects, Migrations and installations
  • Administrator over Call Center Application (Ring Central)
  • Administrator over Avaya Phone system Responsible for the Maintenance and Provisioning of Faxes
  • Responsible for Collaboration applications within the Entire Network
Provisioning Avaya Call Center Project Management
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Voice Engineer for Customer Premises Equipment
Telecommunications
Apr 2013 - Apr 2020
Atlanta, GA
  • Specialize in the configuration and implementation of IP phones and ATA’s
  • Lead Major projects through Development process of MSO and internal staff.
  • Responsible for Voice over IP design, implementation, solutions delivery and enhancements based on current production deployments for VOIP and the infrastructure.
  • Troubleshoot network/VOIP problems, referring to vendors or technicians as appropriate
  • Responsible for maintaining Phone configuration files for Servers.
  • Knowledgeable in some cable modems (Docsis 3) RYNC servers.
  • Troubleshoot and fix voice network issues pertaining to customers PBX and Hosted Phones.
  • Installation procedures and upgrades for Firmware for Broadsoft.
  • Firmware Upgrade for Devices in Broadsoft
  • Broadsoft Voice call control and troubleshooting.
  • Administrator of Call Recording/Call Reporting of entire Network.
  • Configure Meraki Firewall1-1 NAT, Inbound and Outbound ACL rules and Policies.
  • Configure Realms for Oracle SBC.
  • Administrator of Faxback Solutions (Faxing Over Ip) for the entire Network.
Database Upgrades Firewall Firmware NAT Oracle ACL Cabling PBX Problem Solving VoIP
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Service Activation Engineer
Telecommunications
Jan 2008 - Jan 2013
Atlanta, GA

Activate and Configure Customer telephone and Data configuration.

  • Knowledgeable of Digital Fairway applications and Siebel
  • Moves Adds and Changes on a day to day basis
  • Knowledgeable in Configuring VPN
  • Trouble shoot with ILEC and submit trouble tickets
  • Create and Port Number from Neustar
  • Effectively documented features, and performance of carrier-grade VoIP platforms and TDM Analog lines through the creation and execution of test cases in compliance with Cbeyond ISO standards
  • Activate customers on Cbeyond network with different voice solutions to include analog, PRI, CAS, and SIP, and EFM’s, MPLS.
Siebel VoIP VPN SIP Test Case Preparation CAS
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Install Satisfaction Coordinator
Telecommunications
Jan 2004 - Jan 2008
Greenville, SC
  • Experience in telecommunications, data networking and information technology industries.
  • Configured Adtran, Cisco Routers (1720, 2431, 2432, and 2911).
  • Knowledgeable in Integrated Customer Management System (ICMS) and other billing and provisioning platforms like MSS/RIO.
  • Troubleshoot with ILEC and submit trouble tickets.
MS Visio Cisco Routers Provisioning
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US Naval Veteran
Aerospace/Defense
Jun 1986 - Jun 1999

US Naval Veteran

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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Electronics Engineering
Capella University 2018

Bachelor in Process

Associate's in Accelerated
Ecpi College of Technology Greenville, SC 2005
Certifications
Cisco Network Support, Information Tech Security Fundamentals, Information Tech Terminology
SPAWARSYSCEN-A-647-0027
SEMC-1
Broadsoft Certification class
2015
Applied Electricity/Electronics
Skills
VoIP
2020
12
ACL
2020
7
Cabling
2020
7
Database Upgrades
2020
7
Firewall
2020
7
Firmware
2020
7
NAT
2020
7
Oracle
2020
7
PBX
2020
7
Problem Solving
2020
7
CAS
2013
5
Siebel
2013
5
SIP
2013
5
Test Case Preparation
2013
5
VPN
2013
5
Cisco
2008
4
MS Visio
2008
4
Provisioning
2021
4
Routers
2008
4
Avaya
2021
1
Call Center
2021
1
MPLS
0
1
Project Management
2021
1
Site Surveys
0
1