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Tejal
tejalashah@gmail.com
201-757-8491
Lodi, NJ 07644
Transition and Transformation Program Manager
25 years experience W2
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Summary

Experience
Transition and Transformation Program Manager
Jul 1996 - Dec 2019
Paramus, NJ
GTS Transition and Transformation Program Manager
Program Management
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Banking/Financial
Jul 2019 - Dec 2019
Lead Transformation and Transition (T&T) program that includes cloud migration and data center operations physical and virtual server, storage, SAN, network and mainframe components, Service Now and security implementation. Coordinate issues and problem resolution, risks assessment, milestones and deliverable tracking, reporting financial reconciliation against milestone payment, and manage project change control process. Responsible for program status communication with executives on both sides. Led successful launch of ServiceNow implementation by resolving system integration and vendor management dependencies and issues. IBM and Client both teams are now using new tool. * Managed multiple work streams to complete implementation, close deliverables, milestones and PCRs for server migration to IBM cloud or data center that resulted in to cost recovery and client invoicing. Tools: MS Project, MS Office suite Word, Excel, PowerPoint, Visio, Box, Slack, ServiceNow, IBM Notes DB
No skills were added
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Nov 2004 - Jun 2019
Anthem, AZ
No skills were added
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Iteration Manager
Jan 2019 - Jun 2019
Managed end-to-end Request for Service (RFS) process for one of the largest accounts in Public sector. Implemented and executed RFS Agile Squad as implementing best practices for process improvement using Trello Agile tool and methodology and presenting RFS matrix data to cross functional leadership team.
Agile Methodology Process Improvement
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Dec 2016 - Dec 2018
* Managed end-to-end RFS process for infrastructure transformation and management contract involving client datacenter operations improvement and security implementation. Led implementation of RFS best practices, resulting in process improvement using GitHub Kanabn Agile tool.
  • Coached and guided Q2C Manila team on RFS process specific tasks while dealing with quick turnover of resources.
  • Led pricing efforts for complex proposals that resulted in signed and executed RFS projects and contract changes.
No skills were added
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regional RFS Program Manager
Jul 2015 - Nov 2016
Global Infrastructure Transformation and Management contract. Set up RFS process from ground zero for office move and data center migration, consolidation and move projects.
  • Led solution design and proposal writing teams, conducted assessments and implemented required changes that resulted in process improvements by educating and coaching team on process,
  • Filled in gaps for roles and oversaw process, tracking and managing RFS proposal delivery across USA and Canada with constant collaboration with EMEA and AP team to maintain consistency for implementation
Data Center Process Improvement Program Management
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Information Technology
Jan 2014 - Jun 2015
(ABC) * Applied process improvement recommendations provided by RFS Strike Team. Led end-to-end RFS process for contract offering data network management services and infrastructure managed services offerings, resulting in reduction of errors in solution design and pricing, faster proposal delivery and approval and better client satisfaction.
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Application Development System Integration Project Manager
Nov 2004 - Jun 2015
* Provided contract management services for data center operations management services and end user managed services long term contract that includes RFS process from submission of new requests through proposal and / or contract release.
  • Tracked, governed and reported RFS progress, internal to IBM team and externally with client team. Managed requests through requirements collection and verification, worked with Services Delivery Center (SDC), Finance, IBM Systems teams to define, size and price the solution. Developed and quality assured proposal and / or contract release to client team.
  • Worked through Contract Management processes and functions like vendor management, deliverable management, receivable and invoicing during contract execution. Adhering business control guidelines and maintain control points kept the account in the "Audit Readiness" state. Tools: Sharepoint, GitHub Kanban, Trello, Slack, MS Project, MS Office suite Word, Excel, PowerPoint, Visio, Box, IBM Notes DB, IBM GS Risks, IBM RFS Online, SalesConnect, Siebel CRM, IBM ProGramManamentProcess
Application Development Auditing Contract Management CRM Data Center Microsoft Excel MS Project MS SharePoint MS Visio Operations Management Project Management
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RFS Program Manager
Jun 2009 - Dec 2013
Cigna where IBM had multiple tower contract offering data network management services, E-business and Ecommerce infrastructure managed services offerings. Collaborated among team members in matrix organization which improved communication, faster proposal delivery and met year-to-year business growth target.
eCommerce Strategies Program Management
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Edit Skills
Non-cloudteam Skill
Education
?
Stevens Institute of Technology
Computer Science, Software Engineering
Stevens Institute of Technology
? SEI
CMMI L3: Introduction, IBM QA Processes, PMO Workshop, Portfolio PM, International PM
IBM GS Methods
? IBM Cloud Migration Technologies, Data Analytics and Big Data Fundamentals
Resiliency Services Fundamentals
Java Programming
Blockchain Fundamentals
Certifications
Master's Certificate in Project Management, George Washington University, Washington, DC
? IBM Certification: IBM Sr. Project Manager, Enterprise Design Thinking Practitioner, IBM Agile Exp
? PMI PMP Certified in Scrum Fundamentals Pursuing PSM certification & learning Scrum of Scrums/ Sca
Skills
Program Management
2019
28
Data Center
2016
12
Application Development
2015
11
Auditing
2015
11
Contract Management
2015
11
CRM
2015
11
Microsoft Excel
2015
11
MS Project
2015
11
MS SharePoint
2015
11
MS Visio
2015
11
Operations Management
2015
11
Project Management
2015
11
eCommerce Strategies
2013
4
Process Improvement
2019
1
Agile Methodology
2019
1
Awards
Manager's choice and Peer to Peer recognition awards, 2016
IBM Bravo Award Centers for IBM e-business Innovation NY & "Lead, 2007