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Mikey
mikey.vongdara@gmail.com
727-631-8175
Saint Petersburg, FL 33704
Senior Systems Engineer, NOC Manager
9 years experience W2
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Summary

Professional Summary

  • Experienced System Administrator with IT Cloud DevOps focus in Microsoft Azure and Amazon Web Services (AWS) environments.
  • 10 years of IT experience that includes Level 1 – 3 helpdesk support, Application support, Network, and System Administration.

Technology Competencies:

  • Cloud Platforms: MS Azure, AWS (EC2, Cloudwatch, Cloud Formation, Terraform)
  • OS: Windows Server 2008-2016, CentOS, Redhat, Ubuntu, Kali, Mac OSX, Windows 7, Windows 10.
  • Programming Language: Bash, Python, PowerShell
  • Monitoring Tools: Splunk, Cloudwatch, Wireshark
  • Protocols: TCP/IP, UDP, SMTP, TELNET
  • Automation: Ansible, Chef

Experience
Cloud DevOps Engineer
Information Technology
Jun 2017 - present
(Contract)
  • Planned and performed Splunk migration from physical servers to AWS.
  • Delivered Solutions to improve Cloud architecture, deployment for AWS Private and Public Cloud using Terraform, Cloudformation, and Ansible.
  • Worked on automation and continuous integration processes with Ansible Tower.
  • Created and maintained documentation of build and release processes and application configuration to comply with audit requirements and Industry best practices.
Ansible AWS AWS CloudFormation Cloud Architecture Continuous Integration Devops Public Cloud Splunk
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System Administrator
Information Technology
Jun 2016 - Jun 2017
  • Administer Microsoft Azure and Windows Server 2012R2 and Server 2016 (Active Directory), Office 365, Surface Pro 4, Microsoft Workstations, MacBook Air laptops, Microsoft Intune for mobile devices, and network security devices for over 500 users.
  • Support monitoring, administration, maintenance, and troubleshooting of Microsoft technologies, including Windows Server Operating Systems, Active Directory, Group and Policies.
  • Create and modify PowerShell scripts to automate reports and procedures.
  • Coordinate with software and hardware vendors to streamline the procurement and deployment of products to end users in the US, Canada, and Europe.
  • Perform periodic audit of systems to ensure hardware and software compliance with industry standard regulations and corporate policy.
  • DevOps automation with tools such as Ansible, Chef, Terraform, and Cloudformation.
  • Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions such as Amazon Web Services (AWS)
  • Assist end users via telephone, e-mail, with a wide range of questions, problems and requests with their mobile device needs.
  • Ensures compliance of the security controls software version, policies, and rules.
  • Performs security health checks to remediate any issues caused by security controls.
  • Responds to audit requests related to security compliance and takes remediation steps to close any gaps in security coverage.
  • Utilize software and hardware tools to identify, analyze, and diagnose complex problems and factors affecting performance, then investigate and resolve technical issues and assisting in Root Cause Analysis reviews
  • Support projects from a technical aspect and provide guidance and direction to less experienced technical staff and Managed Service Providers including installations and upgrades of Operating System, backup/recovery strategies, and high availability configurations
Ansible Chef Cloud Solutions Database Backups Database Upgrades Devops Laptops Mobile Devices MS Active Directory MS Azure Network Security Office 365 PowerShell System Administration Windows Windows Server
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IT Analyst
Information Technology
Apr 2015 - May 2016
  • Provide Level 1 – 4 support for end users across the US and travelling internationally.
  • Desktop support for Microsoft Windows (XP/Win7/Win10) and MAC OSX, including installing and upgrading software, installing hardware, network troubleshooting, and configuring systems and applications.
  • Administer Windows Active Directory Users and Computers, system backups, and Office 365 for local and remote users.
  • Support Skype for Business/Lync 2016 with IM and Videoconferencing.
  • Used AWS cloud services to launch Linux and windows machines, created security groups and written basic PowerShell scripts to take backups and mount network shared drives.
Linux
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Enaptive Solutions Contractor
Information Technology
Jan 2015 - Mar 2015
Cooper, IA
  • Administer HP Fortify, Synaptica, and Team Foundation Server (TFS) globally.
  • Work with developers and infrastructure engineers to manage design development projects based on the approved plans to ensure the successful implementation of software solutions for global operations by documenting data flows, data dictionaries, creating Requirements Specification Documents (RSDs), Software Design Documents (SDDs), and Interface Control Documents (ICDs)
  • Consult with various development and support teams to negotiate emerging issues and changes in project requirements and advise initiative leads and competency managers when issues are beyond their scope to resolve for global IT issues including requirements planning and system design across a broad spectrum of IT projects that leverage agile development with frequent releases.
  • Facilitate cohesion among a diverse range of project including project managers, PMO support staff, business analysts, developers, (Sr) technical analysts, and system architects.
  • Evaluate and assess project data and the analysis of processes associated with the deployment of software and/or COTS software applications.
No skills were added
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Senior Desktop Support Analyst
Information Technology
Nov 2014 - Jan 2015
(Contract)
  • Plan and manage all phases of various facility-based IT&S equipment for technology infrastructure projects, which include assembling, coordinating project team members.
  • Build VMware & Hyper-V images for testing software.
  • Develop end user information assurance best practices guidelines within a healthcare and manufacturing environment.
  • Coordinates and oversee work with third party vendors to service technology infrastructure.
  • Use effective written and oral communication skills and understanding of how to interact with senior leadership and C-level executives.
Desktop Support VMWare
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Computer Analyst
Information Technology
Apr 2012 - Oct 2014
  • Install, configure, repair, and maintains Information Technology Services (ITS) such as shared drives, printers, cable management, wireless network routers, PC images and workstations.
  • Serve as resource person for desktop computer hardware and software including
  • purchasing, testing, equipment diagnosis and repairs, training, documentation, and user support.
  • Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
  • Use strong analytical skills to solve complex computer applications and systems for faculty, staff, and/or students provides a wide range of in-depth technical assistance and guidance support staff.
  • Use interpersonal skills to provide leadership and guidance to develop team members.
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Information Systems Security
ITT Technical Institute 2012
Associate's in Computer Networking Systems
ITT Technical Institute 2010
Skills
Ansible
2021
4
Devops
2021
4
AWS
2021
3
AWS CloudFormation
2021
3
Cloud Architecture
2021
3
Continuous Integration
2021
3
Public Cloud
2021
3
Splunk
2021
3
Chef
2017
1
Cloud Solutions
2017
1
Database Backups
2017
1
Database Upgrades
2017
1
Laptops
2017
1
Linux
2016
1
Mobile Devices
2017
1
MS Active Directory
2017
1
MS Azure
2017
1
Network Security
2017
1
Office 365
2017
1
PowerShell
2017
1
System Administration
2017
1
Windows
2017
1
Windows Server
2017
1
AWS EC2
0
1
BaSH
0
1
CentOS
0
1
Change Management
0
1
Cloud Computing
0
1
Cloud Security
0
1
Cloudwatch
0
1
Desktop Support
2015
1
GCP
0
1
Google Kubernetes
0
1
Information Security
0
1
ITIL
0
1
Jenkins
0
1
Network Administration
0
1
Problem Solving
0
1
Python
0
1
RedHat
0
1
Reliability Engineer
0
1
Risk Assessment
0
1
SDLC
0
1
TCP/IP
0
1
Team Build
0
1
Training
0
1
Ubuntu
0
1
Virtualization
0
1
VMWare
2015
1
WebServices
0
1