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In-depth knowledge and understanding of numerous software packages and operating systems.
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Handle incoming and perform outgoing calls day to day troubleshooting various issues including Windows and Microsoft suite
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Routine checks in Microsoft Active directory updating information
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Install and maintain network switches perform hardware and Software Troubleshooting
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Troubleshoot users connecting to Cisco VPN and updating firewalls
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Assist end-users in person and remotely (GoToAssist, Bomgar) while actively creating and modifying knowledgeable articles, while asking questions to determine the nature of the problem.
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Perform Software pushes and installation directions
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Mobile device troubleshooting (Apple, Android)
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Assist managing network security (Symantec, Meraki, Cisco ASA)
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Provide up-beat, friendly, customer service
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Excellent communication and presentation capabilities in both French and English.