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Clifwood
claine2010@gmail.com
857-615-9624
Jacksonville, FL 32203
NOC Engineer
12 years experience W2
1
Recommendation
Average rating
120
Profile views
Summary

  • In-depth knowledge and understanding of numerous software packages and operating systems.

  • Handle incoming and perform outgoing calls day to day troubleshooting various issues including Windows and Microsoft suite

  • Routine checks in Microsoft Active directory updating information

  • Install and maintain network switches perform hardware and Software Troubleshooting

  • Troubleshoot users connecting to Cisco VPN and updating firewalls

  • Assist end-users in person and remotely (GoToAssist, Bomgar) while actively creating and modifying knowledgeable articles, while asking questions to determine the nature of the problem.

  • Perform Software pushes and installation directions

  • Mobile device troubleshooting (Apple, Android)

  • Assist managing network security (Symantec, Meraki, Cisco ASA)

  • Provide up-beat, friendly, customer service

  • Excellent communication and presentation capabilities in both French and English.

Experience
NOC Support Analyst
Information Technology
Dec 2018 - May 2020
Jacksonville, FL
  • Monitor Production Systems (Nectar, Iview Critical), Application and Network Monitoring Systems also responds to and addresses system generated alerts
  • Interacts with network and hardware engineers as well as system administrators regarding network/system activities and outages
  • Provides technical analysis to all customers to isolate issues and develops strategies to restore or activate services
  • Monitor fault and performance of network infrastructure and networked applications
Hardware Engineer Network Infrastructure Network Monitoring NOC Technical Support Tier I Support
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References
Average Rating

1 recommendation
Help Desk Agent
Dec 2016 - Dec 2018
Jacksonville, FL
  • Handle incoming and perform outgoing calls day to day troubleshooting various issues including Windows and Microsoft suite
  • Routine checks in Microsoft Active directory updating information
  • Install and maintain network switches perform hardware and Software Troubleshooting
  • Troubleshoot users connecting to Cisco VPN and updating firewalls
  • Assist end-users in person and remotely (GoToAssist, Bomgar) while actively creating and modifying knowledgeable articles, while asking questions to determine nature of the problem.
  • Perform Software pushes and installation directions
  • Mobile device troubleshooting (Apple, Android)
  • Assist managing network security (Symantec, Meraki, Cisco ASA)
  • Provide up-beat, friendly, customer service
Android Apple Cisco Cisco ASA Customer Service Firewall Mobile Devices MS Active Directory Network Security ServiceDesk Problem Solving Switches VPN Windows Technical Support Tier I Support
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Valet Services Assistant Manager
May 2010 - Nov 2016
Boston, MA
  • Received and retrieved guest vehicles, assisting with luggage and boxes as needed
  • Assisted guests entering and exiting vehicles, providing friendly and welcoming conversation
  • Answered guest questions for directions, area highlights, and surrounding area with excellence in knowledge and professionalism
  • Trained new employees in company policies and safety procedures as requested by management
  • Recognized by management for dependability, efficiency, and willingness to go above and beyond to provide excellent service to guests
Microsoft Excel
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Camp Counselor, Seasonal
Jun 2009 - Aug 2009
Boston, MA
  • Supervised small group of children between ages 5 and 12 years old
  • Provided safe learning and educational environment for campers
  • Assisted with field trip planning and organization, including following all travel safety guidelines
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Information Technology
Florida State College of Jacksonville 2016
Certifications
CompTIA A+
CompTIA Fundamentals Certification
CompTIA A+ Certification
Knowledge of network troubleshooting, traceroutes, pings
Knowledge of Windows infrastructure (DHCP, DNS, Active Directory, NTFS and Share permissions)
Fast learner
Knowledge in Service
Tiger Paw, Manage Engine, Nectar
Skills
Microsoft Excel
2016
6
Technical Support
2020
3
Tier I Support
2020
3
Android
2018
2
Apple
2018
2
Cisco
2018
2
Cisco ASA
2018
2
Customer Service
2018
2
Firewall
2018
2
Mobile Devices
2018
2
MS Active Directory
2018
2
Network Security
2018
2
Problem Solving
2018
2
ServiceDesk
2018
2
Switches
2018
2
VPN
2018
2
Windows
2018
2
Hardware Engineer
2020
1
Network Infrastructure
2020
1
Network Monitoring
2020
1
NOC
2020
1