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Clifwood
NOC Engineer
10 years experience W2 Jacksonville, FL
Actively seeking
Clifwood
NOC Engineer
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Microsoft Excel Technical Support Tier I Support Android Apple Cisco Cisco ASA Customer Service Firewall Mobile Devices
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Recent Experience
NOC Support Analyst 12/18 - 05/20
Hardware Engineer Network Infrastructure Network Monitoring NOC Technical Support Tier I Support
Help Desk Agent 12/16 - 12/18
Android Apple Cisco Cisco ASA Customer Service Firewall Mobile Devices MS Active Directory Network Security ServiceDesk Problem Solving Switches VPN Windows Technical Support Tier I Support
Valet Services Assistant Manager 05/10 - 11/16
Microsoft Excel
Summary

  • In-depth knowledge and understanding of numerous software packages and operating systems.

  • Handle incoming and perform outgoing calls day to day troubleshooting various issues including Windows and Microsoft suite

  • Routine checks in Microsoft Active directory updating information

  • Install and maintain network switches perform hardware and Software Troubleshooting

  • Troubleshoot users connecting to Cisco VPN and updating firewalls

  • Assist end-users in person and remotely (GoToAssist, Bomgar) while actively creating and modifying knowledgeable articles, while asking questions to determine the nature of the problem.

  • Perform Software pushes and installation directions

  • Mobile device troubleshooting (Apple, Android)

  • Assist managing network security (Symantec, Meraki, Cisco ASA)

  • Provide up-beat, friendly, customer service

  • Excellent communication and presentation capabilities in both French and English.

Top 5 Skills
SkillsProficiencyLast Used
Microsoft Excel
2016
Technical Support
2020
Tier I Support
2020
Android
2018
Apple
2018
Education and Certifications
Associate's in Information Technology
Florida State College of Jacksonville 2016
CompTIA A+,
CompTIA Fundamentals Certification,
Preferences
Availability:Immediately
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:U.S. Citizen