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Keith
knicolet2001@yahoo.com
515-745-3314
7512 Ashley Drive
Camp Dodge, IA 50131
21 years experience W2
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Summary

Experienced project/program manager offering 18 years of success leading all phases of Business and technology projects PMP certified, experience in Clinical Health Care, Property and Casualty Call center process improvement, new client on-boarding, systems upgrades and enhancements.

  • Business strategist plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
  • Excellent communicator leverage technical, business and financial acumen to communicate effectively with Sr. Management and client executives and their respective teams.

Experience
Information Technology
Jun 2020 - present
  • Worked with SR Leadership to gather, prioritize, select and define IT roadmaps to support the organizational goals.
  • Portfolio Management team manager with oversite of IT program/project intake, governance and reporting
  • Developed IT intake and prioritization governance workflows and processes.
  • Built standard dashboard reporting with visibility to all IT projects for UnityPoint Health Organization
  • Responsible for IT Capital Budget Management
  • 35M annual spend.
  • Defined the IT resource management demand and capacity modeling
  • Oversight and support of IT PPM Software support all IT managed projects
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Jun 2020 - present
  • Managed a team of 16 Project Managers leading multiple Clinical Programs/Projects using the Epic platform
  • Program oversight for senior affiliate integration between UnityPoint Health and Meriter Health.
  • Managed the implementation of electronic health records in the UnityPoint Clinic offices throughout Iowa, Illinois and Wisconsin
  • Managed client facing web design program introducing single platform for client presentation from multiple legacy backend systems.
  • Managed new client program implementations for program and franchisee business for fortune 500 companies.
  • Managed call center process improvement efforts to improve call center ability to provided first time resolution.
  • Managed CRM system upgrade of the Saleslogix web platform. Providing a more robust call center and client tracking system.
  • Managed Business Resumption and Disaster Recovery program with oversight of all business related tasks and support.
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Jun 2020 - present
  • Managed business and IT project teams implementing new life product introductions.
  • Managed all stages of project delivery to implement a new CRM solution providing a single view of all customer accounts for customer support areas using the Salesforce.com platform.
  • Managed project teams to deliver a new actuarial valuation system to support the corporate actuarial area.
  • Managed project team introducing online bill payments for P&C and Life customers.
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Jun 2020 - present
Acted as liaison between business and systems to enhance customer experience within billing operations.
  • Performed liaison duties during integration of multiple company billing solutions.
  • Evaluated business processes looking for opportunities to reduce overall expenses related to customer billing.
  • Worked with executive management presenting cost saving opportunities and building business and systems buy-in for project execution.
  • Manage billing business operations supporting 2+ mill accounts for over 3 billion in premium. Project Management
  • Managed business and IT teams to deliver many billing system upgrades for '06.
  • Managed the project and team implementing application enhancements to allow agents to update auto, home and dwelling fire policy data in real time process.
  • Managed the project and team implementing intranet application enhancements that allow underwriters to make more informed decisions on personal lines policy new business and renewal activity.
  • Managed new building construction to move into and installed a new voice and data network infrastructure.
  • Managed project and team to implement nightly download of Commercial Policy information to Agent work force, which reduced Agents workload and increased their productivity. Systems and Programming
  • Developed and supported mainframe application systems for pension division.
  • Lead team to maintain and enhance accounting and investment trading systems.
  • Lead project team to determine overall business needs for accounting and investment trading systems.
  • Mentored and Trained new team members on investment trading systems.
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IT PMO Manager
Feb 2016 - Feb 2016
Marsh, PA
PMO
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SR Program/Project Manager
Mar 2010 - Mar 2013
Project Management
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Applications Consultant
Jun 2007 - Feb 2010
No skills were added
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Consultant Process Management
Aug 2004 - Jun 2007
Des Moines, IA
No skills were added
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Project Manager
May 2000 - Aug 2004
Des Moines, IA
Project Management
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Edit Skills
Non-cloudteam Skill
Education
Business Management
Upper Iowa University
Designations
Upper Iowa University
AICPCU/IIA
not provided
Certifications
PMP
AICPCU/IIA - Certificate in General Insurance
PMP Certification
Certification through
Skills
Project Management
2013
7
PMO
2016
1