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Tammy
tammy_hogan2004@yahoo.com
919-740-5932
5305 Memory Lane
Durham, NC 27712
IT Project/Program Manager
23 years experience W2
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Summary

  • 20+ yrs. of IT/Business project/program management, SDLC, network, hardware, policy/process, data infrastructure, online education, governance
  • 20+yrs of leading global, national, regional cross-functional & remote service teams.

SKILLS:

  • Project & Service Operations: Application, product, database & infrastructure, managed services, product development, training, project portfolio management
  • Methodologies: Waterfall, Agile, Iterative
  • Expertise in MS Project (all positions 20 yrs), MS Applications, Visio, CRM DBs. Other applications: Remedy, Clarity (2 yrs), Box, Smartsheet, Sharepoint, Business Objects, Salesforce, JIRA, Confluence, Slack, Quality Center
  • Budget Managed $10M time & materials, vendors, software, % budget to actual

Experience
Program Manager (Contract)
Information Technology
Jan 2021 - present
  • Project/program management for partner management systems, requirements, status reporting
  • Provide project management updates, reporting, RAID logs, track actions, project artifacts
  • Analytics Reporting/data analysis
  • Change management including planning, new process/procedures, training, service/maintenance, communications and implementation for new product launch
  • Cross-functional work with legal, finance, marketing, IT, service, management
No skills were added
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Project Manager (Short-term contract)
Information Technology
Oct 2020 - Jan 2021
  • Project management for new order application including planning, task management across vendor/company, requirements, status reporting
  • Project management for data warehouse cleanup track including requirements for new enhancements and data cleanup identification, scheduling, status reporting
Data Warehousing Project Management
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Project Manager (Service Delivery/National Grid)
Information Technology
Aug 2020 - Oct 2020
  • Provide service delivery project management for Verizon client National Grid in conjunction with NG PM for ResWoods Aruba Wifi on Cisco LAN and US LAN refresh projects
  • Provide project management updates, reporting, RAID logs, track actions, project artifacts
  • Cross-functional work with National Grid customer, order requests (MSOF), procedures and tracking
Project Management
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Project Manager
Banking/Financial
Apr 2019 - Nov 2019
  • Provided business/technical program management for data & business initiatives
  • IT cross-functional work with engineering/operations/business on data infrastructure, application development, and project planning/tracking
  • Presentations/reporting on project updates and status reporting
Program Management Project Management Project Planning Application Development Infrastructure Management
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Program Manager
Information Technology
Oct 2018 - Mar 2019
Durham, NC
  • Provided business/technical program management for support tools, software development & business initiatives
  • Provided program/project portfolio management
  • IT cross-functional work with engineering/operations/business
  • Presentations/reporting on project updates and status reporting
  • Cross-functional work with IT, business and services
Program Management Application Development Infrastructure Management Project Management Project Planning
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Project Manager – Application Product Development/New releases
Information Technology
Jan 2018 - Jul 2018
  • Provided SDLC project management for new financial applications/software development
  • IT cross-functional project management for engineering/operations
  • Presentations/reporting on project updates and status
  • Cross-functional work with IT, corporate governance, and services
  • New release project management; Clarity
  • Managed testing defects and test scripts – SIT, UAT
Project Management SDLC UAT Application Development Clarity Project Management
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Project Manager/Sr. Business Analyst
Banking/Financial
Jan 2017 - Nov 2017
  • Provided infrastructure project management for global router/switch IOS code upgrades based on security changes from PSIRTs
  • IT cross-functional governance project management for engineering/operations
  • Produced architectural workflows/designs, governance documentation
  • Cross-functional collaboration for process development - New upgrades for router/switches & DNS data clean-up
  • Presentations/reporting on governance project updates and status
  • Cross-functional work with IT, corporate governance, and services
  • New release project management, Clarity
Business Analysis Project Management Infrastructure Management Clarity Project Management
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Program Manager & Service Team Manager
Information Technology
Jun 2014 - Dec 2016
  • Provided portfolio management for database infrastructure projects and application development projects, managed BPO staff and PMs
  • Application Product software development, SaaS, and service management
  • Managed/project managed IT global service requests operations team/desk for new hardware RMAs and Service requests
  • Managed IT global data service operations team – 65 vendors, staff; reported on SLAs, performance of team, managed process development & improvement across service
  • Managed & successfully launched 2 global programs & 16 projects including global database redesign & data improvements for customer registry database, in-house CRM, Salesforce reporting & data security initiatives
  • Global cross-functional team management across organization included locations in Hyderabad, Bangalore, London, Paris, Germany, Australia, US & Canada
  • Provided strategy, project planning, design & development, budget management & status reporting to stakeholders

Program Management Application Development Budget Management CRM Project Management Project Planning SaaS Stakeholder Engagement Salesforce Infrastructure Management
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Sr. Business Analyst /Project Manager
Insurance
Dec 2013 - Jun 2014
  • Managed healthcare web portal redesign, software development & collaboration with US Government
  • Cross-functional teamwork, discovery analysis & roadmap for intranet redesign, project planning, design & development, budget
  • Business & technical requirements; managed development teams & cross-functional teams
  • Process development and status reporting – health insurance, finance
  • UAT testing for healthcare/insurance web portals
Business Analysis Project Management Project Planning UAT Technical Specifications Analysis
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Project Manager/Sr. Business Analyst
Chemicals/Pharmaceuticals
Jul 2013 - Nov 2013
  • Managed project for integration of clinical trial data services with an outside company to enhance PPD clinical trial database & software
  • Systems integration requirements documentation for internal customers - agile/waterfall methodology
  • Created Business Requirements Documents, technical specifications for the new clinical trial portal, healthcare, and testing
Business Analysis Project Management Agile Methodology Waterfall Technical Specifications Systems Integration Data Services Documentation
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Sr. Business Analyst /Project Manager
Information Technology
Jun 2008 - Feb 2013
  • Provided portfolio management for global service projects and governance projects
  • Managed global cross-functional teams on new systems/applications, testing, implementation, customer quotes, status reporting, customer support/software development
  • Managed/project managed global support teams for partner performance support & development in emerging markets with status reporting, performance metrics & customer service analytics reporting development
  • Managed global partner performance projects including knowledgebase & application development for performance services, database integration, and Salesforce reporting
  • Provided strategy, project planning, design & development, budget management & status reporting to stakeholders, requirements, and testing
  • Provided global cross-functional team leadership across the organization for customer support projects including locations in Poland, the US, England, Latam
  • Process development & training for new applications, governance
  • Managed IT global service requests operations team/desk 24/7 - 5 leads 50 under each Service request including email, cases, online
Application Development Budget Management Business Analysis Project Management Project Planning Stakeholder Engagement Salesforce Training
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Global Business Manager/e-Health Solutions Manager
Healthcare
Mar 2004 - Jul 2007
  • Provided portfolio management for clinical trial and online education projects
  • Managed software development - SaaS web product development & launch for iqlearning.com & iguard.org web portals, product development for clinical trial reporting
  • Managed customer loyalty data projects & performance metrics applications utilizing Hyperion, Salesforce, and Peoplesoft reporting & development
  • Strategy, project planning, design & development, budget management & status reporting to stakeholders
  • Tested new applications & development
  • Led Communications Plans for SaaS iqlearning.com product digital marketing
Budget Management Project Planning SaaS Stakeholder Engagement Hyperion Peoplesoft Salesforce Project Management
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Project Manager/Web Administrator
Airlines
Sep 2002 - Mar 2004
  • Managed project for the new RDU web site, software development & public online education
  • Web Development, programming included rdu.com & animations
  • Financial Management - budget forecasting & analysis for technical resources
  • Cross-functional teamwork with marketing, engineers, airport personnel
  • Provided requirements/testing
Project Management SDLC Budget Management Web Development Analysis
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Project Manager/Computer Consultant
Education
Oct 2001 - Sep 2002
  • Managed clinical trial web portal and software development project for catie.unc.edu, NIH grant CD development
  • Provided training and presentations for web portal and education for US clinical trial faculty, CRAs
  • Financial Management - budget forecasting for technical resources
  • Cross-Functional Team Leadership with physicians, clinical trial associates, administration
Project Management Training Budget Management
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Computer Project Manager
Education
Jun 1998 - Apr 2001
  • Managed IT programmers, Administrative staff & Vendors
  • Provided portfolio management for 31 online education projects
  • Managed online education software development projects for the School of Medicine including 31 medical courses
  • Project management work included: strategy, project planning, design & development, budget management & status reporting to stakeholders
  • Executive Committee Member representing CME online education technology
Budget Management Project Management Project Planning Stakeholder Engagement
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Arts
Salem College 1994
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