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Tammy
IT Project/Program Manager
19 years experience
W2
Durham, NC
Actively seeking
Tammy
IT Project/Program Manager
26
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Average rating
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Project Management
Budget Management
Project Planning
Stakeholder Engagement
Salesforce
Application Development
Business Analysis
SaaS
Training
Infrastructure Management
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Overview
Detail
Recent Experience
Project Manager
04/19 - 11/19
Program Management
Project Management
Project Planning
Application Development
Infrastructure Management
Program Manager
10/18 - 03/19
Program Management
Application Development
Infrastructure Management
Project Management
Project Planning
Project Manager – Application Product Development/New releases
01/18 - 07/18
Project Management
SDLC
UAT
Application Development
Clarity Project Management
Summary
20+ yrs. of IT/Business project/program management, SDLC, network, hardware, policy/process, data infrastructure, online education, governance
20+yrs of leading global, national, regional cross-functional & remote service teams.
SKILLS:
Project & Service Operations: Application, product, database & infrastructure, managed services, product development, training, project portfolio management
Methodologies: Waterfall, Agile, Iterative
Expertise in MS Project (all positions 20 yrs), MS Applications, Visio, CRM DBs. Other applications: Remedy, Clarity (2 yrs), Box, Smartsheet, Sharepoint, Business Objects, Salesforce, JIRA, Confluence, Slack, Quality Center
Budget Managed $10M time & materials, vendors, software, % budget to actual
Clinical, healthcare, insurance environment
Top 5 Skills
Skills
Proficiency
Last Used
Project Management
2019
Budget Management
2016
Project Planning
2019
Stakeholder Engagement
2016
Salesforce
2016
Education and Certifications
Bachelor's in Arts
Salem College 1994
Preferences
Availability:Immediately
Willing to relocate?:
Yes
Relocation preference
Any location
Prepared to Travel:
No travel (0%)
Employment Type:
Any
Security Clearance:
No clearance
Citizenship:
U.S. Citizen
Summary
20+ yrs. of IT/Business project/program management, SDLC, network, hardware, policy/process, data infrastructure, online education, governance
20+yrs of leading global, national, regional cross-functional & remote service teams.
SKILLS:
Project & Service Operations: Application, product, database & infrastructure, managed services, product development, training, project portfolio management
Methodologies: Waterfall, Agile, Iterative
Expertise in MS Project (all positions 20 yrs), MS Applications, Visio, CRM DBs. Other applications: Remedy, Clarity (2 yrs), Box, Smartsheet, Sharepoint, Business Objects, Salesforce, JIRA, Confluence, Slack, Quality Center
Budget Managed $10M time & materials, vendors, software, % budget to actual
Clinical, healthcare, insurance environment
Experience
Project Manager
Banking/Financial
Apr 2019 - Nov 2019
Provided business/technical program management for data & business initiatives
IT cross-functional work with engineering/operations/business on data infrastructure, application development, and project planning/tracking
Presentations/reporting on project updates and status reporting
Program Management
Project Management
Project Planning
Application Development
Infrastructure Management
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Program Manager
Information Technology
Oct 2018 - Mar 2019
Durham, NC
Provided business/technical program management for support tools, software development & business initiatives
Provided program/project portfolio management
IT cross-functional work with engineering/operations/business
Presentations/reporting on project updates and status reporting
Cross-functional work with IT, business and services
Program Management
Application Development
Infrastructure Management
Project Management
Project Planning
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Project Manager – Application Product Development/New releases
Information Technology
Jan 2018 - Jul 2018
Provided SDLC project management for new financial applications/software development
IT cross-functional project management for engineering/operations
Presentations/reporting on project updates and status
Cross-functional work with IT, corporate governance, and services
New release project management; Clarity
Managed testing defects and test scripts – SIT, UAT
Project Management
SDLC
UAT
Application Development
Clarity Project Management
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Project Manager/Sr. Business Analyst
Banking/Financial
Jan 2017 - Nov 2017
Provided infrastructure project management for global router/switch IOS code upgrades based on security changes from PSIRTs
IT cross-functional governance project management for engineering/operations
Produced architectural workflows/designs, governance documentation
Cross-functional collaboration for process development - New upgrades for router/switches & DNS data clean-up
Presentations/reporting on governance project updates and status
Cross-functional work with IT, corporate governance, and services
New release project management, Clarity
Business Analysis
Project Management
Infrastructure Management
Clarity Project Management
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Program Manager & Service Team Manager
Information Technology
Jun 2014 - Dec 2016
Provided portfolio management for database infrastructure projects and application development projects, managed BPO staff and PMs
Application Product software development, SaaS, and service management
Managed/project managed IT global service requests operations team/desk for new hardware RMAs and Service requests
Managed IT global data service operations team – 65 vendors, staff; reported on SLAs, performance of team, managed process development & improvement across service
Managed & successfully launched 2 global programs & 16 projects including global database redesign & data improvements for customer registry database, in-house CRM, Salesforce reporting & data security initiatives
Global cross-functional team management across organization included locations in Hyderabad, Bangalore, London, Paris, Germany, Australia, US & Canada
Provided strategy, project planning, design & development, budget management & status reporting to stakeholders
Program Management
Application Development
Budget Management
CRM
Project Management
Project Planning
SaaS
Stakeholder Engagement
Salesforce
Infrastructure Management
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Sr. Business Analyst /Project Manager
Insurance
Dec 2013 - Jun 2014
Managed healthcare web portal redesign, software development & collaboration with US Government
Cross-functional teamwork, discovery analysis & roadmap for intranet redesign, project planning, design & development, budget
Business & technical requirements; managed development teams & cross-functional teams
Process development and status reporting – health insurance, finance
UAT testing for healthcare/insurance web portals
Business Analysis
Project Management
Project Planning
UAT
Technical Specifications
Analysis
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Project Manager/Sr. Business Analyst
Chemicals/Pharmaceuticals
Jul 2013 - Nov 2013
Managed project for integration of clinical trial data services with an outside company to enhance PPD clinical trial database & software
Systems integration requirements documentation for internal customers - agile/waterfall methodology
Created Business Requirements Documents, technical specifications for the new clinical trial portal, healthcare, and testing
Business Analysis
Project Management
Agile Methodology
Waterfall
Technical Specifications
Systems Integration
Data Services
Documentation
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Sr. Business Analyst /Project Manager
Information Technology
Jun 2008 - Feb 2013
Provided portfolio management for global service projects and governance projects
Managed global cross-functional teams on new systems/applications, testing, implementation, customer quotes, status reporting, customer support/software development
Managed/project managed global support teams for partner performance support & development in emerging markets with status reporting, performance metrics & customer service analytics reporting development
Managed global partner performance projects including knowledgebase & application development for performance services, database integration, and Salesforce reporting
Provided strategy, project planning, design & development, budget management & status reporting to stakeholders, requirements, and testing
Provided global cross-functional team leadership across the organization for customer support projects including locations in Poland, the US, England, Latam
Process development & training for new applications, governance
Managed IT global service requests operations team/desk 24/7 - 5 leads 50 under each Service request including email, cases, online
Application Development
Budget Management
Business Analysis
Project Management
Project Planning
Stakeholder Engagement
Salesforce
Training
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Global Business Manager/e-Health Solutions Manager
Healthcare
Mar 2004 - Jul 2007
Provided portfolio management for clinical trial and online education projects
Managed software development - SaaS web product development & launch for iqlearning.com & iguard.org web portals, product development for clinical trial reporting
Managed customer loyalty data projects & performance metrics applications utilizing Hyperion, Salesforce, and Peoplesoft reporting & development
Strategy, project planning, design & development, budget management & status reporting to stakeholders
Tested new applications & development
Led Communications Plans for SaaS iqlearning.com product digital marketing
Budget Management
Project Planning
SaaS
Stakeholder Engagement
Hyperion
Peoplesoft
Salesforce
Project Management
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Project Manager/Web Administrator
Airlines
Sep 2002 - Mar 2004
Managed project for the new RDU web site, software development & public online education
Web Development, programming included rdu.com & animations
Financial Management - budget forecasting & analysis for technical resources
Cross-functional teamwork with marketing, engineers, airport personnel
Provided requirements/testing
Project Management
SDLC
Budget Management
Web Development
Analysis
Remove Skill
Project Manager/Computer Consultant
Education
Oct 2001 - Sep 2002
Managed clinical trial web portal and software development project for catie.unc.edu, NIH grant CD development
Provided training and presentations for web portal and education for US clinical trial faculty, CRAs
Financial Management - budget forecasting for technical resources
Cross-Functional Team Leadership with physicians, clinical trial associates, administration
Project Management
Training
Budget Management
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Computer Project Manager
Education
Jun 1998 - Apr 2001
Managed IT programmers, Administrative staff & Vendors
Provided portfolio management for 31 online education projects
Managed online education software development projects for the School of Medicine including 31 medical courses
Project management work included: strategy, project planning, design & development, budget management & status reporting to stakeholders
Executive Committee Member representing CME online education technology
Budget Management
Project Management
Project Planning
Stakeholder Engagement
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Arts
Salem College 1994
Related Courses
Leadership,
Motivating & Empowering,
Performance Management,
Business Ethics,
view more
Skills
Project Management
2019
18
Budget Management
2016
15
Project Planning
2019
14
Stakeholder Engagement
2016
13
Salesforce
2016
10
Application Development
2019
8
Business Analysis
2017
6
SaaS
2016
5
Training
2013
5
Infrastructure Management
2019
4
Hyperion
2007
3
Peoplesoft
2007
3
Program Management
2019
3
CRM
2016
2
Analysis
2014
1
Clarity Project Management
2018
1
SDLC
2018
1
Web Development
2004
1
Agile Methodology
2013
1
BMC Remedy
0
1
Data Services
2013
1
Documentation
2013
1
JIRA
0
1
MS Project
0
1
MS SharePoint
0
1
MS Visio
0
1
Systems Integration
2013
1
Technical Specifications
2014
1
UAT
2018
1
Waterfall
2013
1
