Resourceful & solution-oriented IT program/project management expert with 20 years of experience in systems support, network infrastructure, information & physical security & project management. Routinely manages programs encompassing several large-scale multi-faceted, geographically dispersed projects. Uses analytical skills, knowledge of IT policies, principles, & concepts to overcome complex challenges & sell solutions to senior management. Incorporates tools of Six Sigma, Scrum Master, ITIL, & project management methodologies (Agile, Waterfall & Hybrid) to ensure compliance & successful completion of projects within scope, schedule & budget constraints while maintaining a high level of quality. Highlighted Accomplishments:

• Defended over $10M in business information assets. Built out a separate secure administration domain, increasing the organization's security posture as a part of the newly formed Security PMO. Led the effort to upgrade existing hardware & software to increase network protection & defense against advanced persistent threats.
• Reduced training costs by more than 20% saving over 9,600 hours, which translated into annual savings in excess of $375K. Created a support matrix that optimized the personnel & physical resources of contact teams to support training organizations during their initial installation & verification phase, thereby limiting potential installation setbacks.
• Standardized core systems setup procedures, which reduced setup time from nine (9) to five (5) days, an increase in efficiency of over 65%. Documented & diagramed basic system configurations & component couplings ensured that critical components were pre-configured, pre-loaded all transferable equipment was given to end users for transport & pre-positioning on site.
• Implemented a new Change Management processing system. Designed a process flow matrix that optimized resources & business processes necessary to streamline the Change Management process for the release of new applications into a production environment.
• Maintained robust, highly reliable network & data services. Taught, mentored & supported IT & business personnel in understanding their individual roles in protection against malware best practices, by ensuring compliance with regulatory & standards agencies (ISO, Sarbanes-Oxley, etc.) as it applied throughout the organization & its needs.