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James
jyghentjr@gmail.com
337-353-8123
Lafayette, LA 70598
Infrastructure Program Manager
34 years experience W2
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Summary

Resourceful & solution-oriented IT program/project management expert with 20 years of experience in systems support, network infrastructure, information & physical security & project management. Routinely manages programs encompassing several large-scale multi-faceted, geographically dispersed projects. Uses analytical skills, knowledge of IT policies, principles, & concepts to overcome complex challenges & sell solutions to senior management. Incorporates tools of Six Sigma, Scrum Master, ITIL, & project management methodologies (Agile, Waterfall & Hybrid) to ensure compliance & successful completion of projects within scope, schedule & budget constraints while maintaining a high level of quality. Highlighted Accomplishments:

  • Defended over $10M in business information assets. Built out a separate secure administration domain, increasing the organization's security posture as a part of the newly formed Security PMO. Led the effort to upgrade existing hardware & software to increase network protection & defense against advanced persistent threats.
  • Reduced training costs by more than 20% saving over 9,600 hours, which translated into annual savings in excess of $375K. Created a support matrix that optimized the personnel & physical resources of contact teams to support training organizations during their initial installation & verification phase, thereby limiting potential installation setbacks.
  • Standardized core systems setup procedures, which reduced setup time from nine (9) to five (5) days, an increase in efficiency of over 65%. Documented & diagramed basic system configurations & component couplings ensured that critical components were pre-configured, pre-loaded all transferable equipment was given to end users for transport & pre-positioning on site.
  • Implemented a new Change Management processing system. Designed a process flow matrix that optimized resources & business processes necessary to streamline the Change Management process for the release of new applications into a production environment.
  • Maintained robust, highly reliable network & data services. Taught, mentored & supported IT & business personnel in understanding their individual roles in protection against malware best practices, by ensuring compliance with regulatory & standards agencies (ISO, Sarbanes-Oxley, etc.) as it applied throughout the organization & its needs.

Experience
Infrastructure Program Manager
Aug 2019 - present
Directs multi-functional IT Teams in support of multiple programs & projects affecting platforms & applications across various Lines of Business (LOBs). Utilizes in-depth knowledge to drive programs in support of vulnerability remediation activities in the network security space inclusive of platform rollouts for network security & vulnerability remediation related projects. Adept at translating complex workstream requirements in a clear & concise manner for stakeholders at all levels including internal customers & Change Advisory Board (CABs) to easily understand. Works closely with other program/project managers, technical leads, vendors, & stakeholders including senior executives & various LOBs to provide a holistic program deliverables breakdown, raise visibility, remove roadblocks, create & present reports. Collaboratively identifies suitable solutions that link business mission, strategy & workstreams in a multi-vendor multi-tower network services organization & processes the project management toolset competencies that support delivery of complex programs on time & within budget.
  • Leads the network provisioning of over 1000 DNS-DHCP \ IPAM (DDI) devices.
  • Coordinates & directs the activities of Architects & Engineering Teams (Network & server) for successful DDI Device deployments.
  • Consistently manages the deliverables of multiple projects to ensure program deadlines are met.
  • Constantly reviews program operating procedures to increase efficiency.
IPAM MS Visio Network Security Program Management Project Management Stakeholder Engagement Provisioning
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Senior Infrastructure Project Manager
Manufacturing
Nov 2018 - Aug 2019

Managed multiple IT workstreams that impacted projects across multiple platforms, applications, & Lines of Business (LOBs). Directed all phases of IT infrastructure & network build-out activities for the deployment of new plants, buildings & office upgrades. Consulted with management & reviewed project proposals to determine goals, time frames & funding limitations assisted in developing procedures for accomplishing project staffing requirements & allocation of resources. Employed JIRA to enter, track & report project issues & statuses. Worked closely with end users, technology managers & business leads using SAFe practices to understand & prioritize ongoing activities & information needs related to the project. Negotiated issue resolution within a matrixed management environment with multiple priorities. Assisted in the development of Statements of Work (SOW) agreements with vendors & sub-contractors. Provided technical & analytical guidance to the project team worked with the PMO & executive management to quickly identify & find solutions.

  • Led the implementation of a $28M IT Infrastructure solution for a new vehicle manufacturing plant.
  • Managed the IT resources needed to build out a $9M data center.
  • Served as the Scrum Master for IT Infrastructure activities.
  • Accurately managed the deliverables of multiple IT workstreams to meet their tight deadlines.
Project Management Manufacturing Scrum Master Data Center JIRA PMO Scrum
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Senior Implementation Manager
Banking/Financial
Apr 2017 - Oct 2018
Tempe, AZ

Led multiple cross-functional teams that impacted enterprise program/projects across multiple platforms, applications, and/or LOBs. Used Software Development Lifecycle (SDLC) techniques to direct & monitor all activities for medium-large sized major technology-based projects from initiation to delivery. Worked as a Product Owner within a SAFe environment utilizing matrixed resource teams & business partners to develop technology concepts, Business Requirement Documents (BRD), Functional Requirements Documents (FRD), design alternatives, project schedules & costs for new systems initiatives. Planned & directed program schedules & budgets. Utilized IBM DB2, Tableau & other relational database tools to monitor project status & provide cost/time projections. Provided consistent & comprehensive reports, updates, ongoing cost analysis, significant issue management & communication with business teams & technology managers. Routinely acted as an internal consultant within technology & business groups to re-engineer technical processes for greater efficiency.

  • Led the on-time implementation of a Product & Assessment Configuration Management tool to meet industry standards for Configuration Management, thereby reducing vulnerabilities within the organizational environment.
  • Led the on-time implementation of the Event Disposition Tool to provide the ability to discover, track & validate remediation initiatives related to patch, lifecycle & configuration changes delivering improved status & regulatory reporting.
  • Served as the Scrum Master & Product Owner for two (2) Enterprise Projects totaling over $3.6M.
  • Developed a systematic process to measure customer requirements & enhance the customer satisfaction measurement process.
  • Led the Configuration Management Program (CMP) team in tracking application baselines & drift, lifecycle management & vulnerability management.
Product Owner Life-cycle Management Configuration Management Scrum Master Business Requirements Cost Analysis Scrum
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Senior Technical Project Manager
Information Technology
Oct 2016 - Jun 2018

Directed & managed multi-phase, multi-track projects with up to 30 project team members of varying IT workstreams from inception through closing. Established, coordinated & monitored project resources & all required internal & external support for project tasks. Acted as the primary interface for all business clients & third-party vendor communications within the project team. Used Tableau, IBM DB2 & other relational database tools to organize various data sources into granular reports & projections of project migration activities. Worked with Business Leads & Technology Managers to define the roadmap for any given product, system or application & translated those into viable user stories. Researched & designed project milestones, identified inter-project dependencies, organized & initiated risk mitigation activities & plans. Identified project goals & conveyed them to all project team members, controlled activity timeframes to ensure that project milestones were met. Consulted with internal customers to improve the delivery of solutions to business clients & to leverage knowledge across the organization. Developed & managed project operating costs; requested budget allocations & reallocations (as needed).

  • As part of a merger & acquisition managed five (5) concurrent Enterprise Infrastructure projects totaling over $6.5M.
  • Shutdown & decommissioned over 30 user, lab & manufacturing domains within a six (6) month timeframe with no loss in productivity.
  • Led the project team that migrated over 30,000 user & system accounts; including key applications (O365, Windows 10, Jabber, WebEx, ServiceNow & Box) into new a domain in under six (6) months.
  • Assisted in the upgrade of three (3) data centers to support the enterprise migration & domain consolidation efforts.
  • Consolidated three (3) separate domains into one domain over a one (1) year time frame as part of corporate acquisitions.

Reviewed Infrastructure Design Documents (IDD) as part of the Change Management process

Project Management Infrastructure Design ServiceNow Data Center Change Management Manufacturing
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Senior Project Manager
Information Technology
Nov 2015 - Nov 2016
Richardson, TX

Managed the development, & implementation of complex business programs/projects including IT infrastructure, application development & mobilization solutions. Utilized experience in managing projects & programs for both internal & external customers with a focus on complex IT infrastructure & application development solutions. Served as the single point of contact for projects, taking them from original concept through the final implementation of an application or system. Determined program/project goals, defined scope & methods to achieve organizational success. Tracked overall program/project deliverables to ensure all were within budget & schedule. Developed project documentation, including project scope statement, objectives, work plans, schedules, project estimates, system architecture & resource plans; Managed budget; Monitored status, progress, quality, identified & resolved issues as they arose. Provided technical & analytical guidance to the project team; worked with the PMO & stakeholders to identify & find solutions. Actively participated in the Delivery Management Process; continually sharing & re-applying skills & knowledge while bringing in best practices.

  • Directed programs with up to seven (7) infrastructure & application projects across multiple domains.
  • Conducted business analysis for projects of up to $2.5 million that included requirements, success criteria, milestones, Key Performance Indicators (KPIs), & Work Breakdown Structures.
  • Oversaw the security, administration & account management project teams in the deployment of Windows 10 & ServiceNow upgrades within the organization.
  • Managed program/project resources that provided windows server systems architecture, administration, installation, optimization, problem isolation & resolution for over 8500 users.
Project Management System Architecture Stakeholder Engagement Account Management Application Development Delivery Management ServiceNow Business Analysis PMO
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Technical Project Manager
Apr 2015 - Nov 2015
As part of a merger & acquisition managed multiple medium sized projects organized internal teams, third party suppliers & outsourced partners in excess of 25 personnel for the daily operations of IT infrastructure, LOB applications & multiple medical information systems within a globally diverse organization. Directed project team members in the creation of build & configuration documentation completion of validation tasks, operational acceptance activities, migration plans, & cutover actions, managed project budget in excess of $1M. Leveraged the expertise of development teams utilizing Agile/SCRUM Project Management techniques & SDLC processes to ensure project scopes were defined, documented & managed properly throughout the delivery cycle of the project. Utilized IDM DB2, Tableau & other relational database tools to provide an updated & detailed report of service transition activities for infrastructure & LOB applications to be migrated. Developed sound processes, policies, & standards as necessary to support project & organizational success.
  • Coordinated the migration of multiple medical information systems, which encompassed a mixture of IT Infrastructure, virtualized environments & business applications into a new data center &/or into an outsourced organization.
  • Led the daily team organization, planning sessions & execution of internal teams, third party suppliers & outsourced organizations in the migration of Microsoft Active Directory Federated Services (ADFS) & Office 365 services between two (2) data centers.
  • Assisted in the implementation of new ERP systems & upgrades of existing systems
  • Analyzed service/support requirements of critical cores systems to provide deeper understanding & operational awareness of the organization's complex support needs for using outsourced suppliers.
Agile Methodology Data Center ERP Office 365 Project Management Scrum SDLC Database Upgrades MS Active Directory
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Project Manager Network Security
Information Technology
Nov 2014 - Apr 2015
Led planning sessions to develop program goals for enterprise level technical solutions & provided direction to multiple IT workstreams, ensuring collaboration, prioritization & team accountability was a priority. As a part of the newly formed Security PMO, led the program effort to upgrade existing hardware & software to increase overall network protection & defense against advanced persistent threats, to include ERP & CISCO technology upgrades. Employed communication skills to convey program/project statuses to all levels from end users to sponsors to executive stakeholders. Used Agile Project Management methodologies to prioritize project actions & synchronize efforts across LOBs. Maintained program/project documentation for organizational relevance, content, & technical accuracy. Effectively worked with business partners, technology teams & senior management to provide, maintain & communicate the escalation of project critical path actions when appropriate.
  • Oversaw a project team of 20 development & engineering resources that designed & implemented in two (2) weeks an enterprise level security solution within eight (8) data centers worldwide for the secure "check out" of administrative credentials.
  • Managed the resources to build out a separate secure administration domain, helping to mitigate zero-day attacks, increasing the organization's security posture, defending over $10M in business information assets against possible compromise & lateral movement.
  • Oversaw the design & implementation of a role-based access solution installed in each data center to provide RSA security, Two-factor Authentication (2FA), single sign-on (SSO), centralized logging & increased auditing for PCI compliance.
Agile Methodology Auditing Cisco Compliance Data Center ERP Network Security PCI PMO Project Management Stakeholder Engagement Database Upgrades
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Project Management Consultant
Banking/Financial
Jan 2014 - Nov 2014
Oversaw a team of 45 personnel performing complex, highly sensitive administrative, analytical & technical duties directly relative to the enterprise-level management of IT infrastructure & SDLC projects in excess of $2M. Achieved project results on schedule, below budget & above quality within a multifaceted & resource-constrained environment. As a Scrum Master, expertly handled competing & conflicting business & technical priorities. Defined project scope, charter, goals & deliverables in support of business goals. Worked with senior leadership & stakeholders to obtain needed project approvals. Collaborated with cross-functional teams including architects, software engineers, developers & technical leads within an Agile/SCRUM Project Management environment to ensure timely delivery of projects. Developed technical solutions to automate repeatable tasks & alleviate security vulnerabilities. Routinely performed risk management, identification & mitigation planning for large
  • & small-scale projects.
  • Coordinated the use of existing database & warehousing platforms with emerging technologies
  • video chat, biometric authentication & e-sign enabling improved capabilities & functionality for eSignature actions.
  • Utilizing CRM data, managed the project resources to design an interactive rental car comparison application, allowing users the ability to search, compare & select cars from several vendors, generating over $3M in revenue.
  • Led team that developed the API to enable users to communicate via text using their registered device as a level of authentication to answer financial questions to seamlessly guide the user to other banking options as needed.
Agile Methodology CRM Project Management Risk Management Scrum Scrum Master SDLC Stakeholder Engagement Data Management
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IT Specialist SYSANALYSIS
Sep 2013 - Jan 2014
Coordinated program resources across several multi-functional business departments provided guidance in structuring, implementing, & monitoring projects & information systems worth over $25M. Created, managed & executed program roadmaps to support ongoing client needs overseeing the project that upgraded, standardized the integration of network systems, information databases, their interconnectivity & their practical applications. Provided technical & project leadership throughout the program's lifecycle expertly applied experience & judgment where needed to accomplish organizational goals. Developed detailed roadmaps that illustrated "Current State" & "Future State" of program actions to be shared with internal & external stakeholders.
  • Managed a 15 person team tasked to implement the technical solution to capture, record & report all Army installations medical facilities usage of electricity, water, steam, & gas.
  • Coordinated the installation & configuration of secure servers for Fort Sam Houston, TX & Fort Detrick, MD data centers that monitored & managed system configurations in an estimated 240 facilities covering Alaska, Hawaii & the continental US.
  • Developed Disaster Recovery training for regional & local teams to ensure that critical information was effectively spread across the enterprise.
Software Asset Management Stakeholder Engagement Disaster Recovery Data Center
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Project Manager
Feb 2012 - Aug 2012
Directed multi-functional project teams in supporting the company's strategic business plan by coordinating their efforts across various business departments to meet anticipated information needs & requirements. Provided oversight for business strategy & the implementation of infrastructure & SDLC projects. Provided expert inputs to project actions including systems & application development, Configuration Management, vendor management & legacy systems integration. Maintained project documentation for the organization, relevance, content & technical accuracy. Provided guidance in implementing, & monitoring of multiple projects. Performed risk management, identification & mitigation planning for all assigned projects.
  • Created a Disaster Recovery solution for a media entertainment firm generating over $300M in annual revenue, ensuring critical services (phone, email, file share/data storage & off-site communications) were maintained
  • Moved & hosted a traffic navigation service application that generated $10M annually that is installed in & supports an auto manufacturer's current (and future) fleet of vehicles.
  • Implemented a new Change Management processing system to differentiate between process/application changes to production systems & routine/emergency request for services eliminating operational conflicts across multiple business areas.
Change Management Project Management Risk Management Systems Integration
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Aug 1987 - Dec 2011
Oversaw the 24/7 daily actions of five (5) sections (Help Desk, Automation Services, Information Assurance/Security, Network Operations, & Infrastructure Services) into a coordinated effort to support ongoing tactical & training operations. Utilized broad knowledge of Windows environments (Active Directory, DNS, DHCP, Hyper-V & VMware), Windows applications (SCCM, SCOM, SQL, & SharePoint), ITIL concepts, principles & methods to develop & execute plans performed analysis & provided solutions for the organization's IT needs. Provided Program/Project Management in support three (3) secured networks, over 12,000 devices & 8500 users. Ensured compliance with regulatory & standards agencies (ISO, Sarbanes-Oxley, etc.) as it applied throughout the organization & its needs. Ensured adherence to organizational system delivery process guidelines provides timely feedback to stakeholders & project teams to initiate proactive actions to resolve the issues. Aligned the teams to meet businesses performance objectives created processes to define, track & record performance metrics. Identified & assessed needs across the enterprise to determine strategies for meeting business objectives. Ensured an up to date database of malware threats & countermeasures was maintained. Successfully managed multiple mission-critical initiatives, projects & programs having a widespread impact within the organization.
  • Oversaw organizational & attached contractor operations facilitated the continuous operation of $25M in mixed media servers, High Availability data Bases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.
  • Led a 50 person team providing Project Management, data operations, telecommunications & data support to over 11,000 personnel across 17 remote sites.
  • Supervised the installation, maintenance & troubleshooting of three separate digitally secured networks & over 6000 automated terminal devices supporting DoD sponsored Command, Control, Communications & Computer Information (C4I) systems.
  • Oversaw organizational & attached contractor operations facilitated the continuous operations of $25M in mixed media servers, High Availability databases, routers, switches, & over 94 transmission devices at a 90% & better operational efficiency.
  • Planned & led the phased swap-out of personnel & telecommunications networking equipment supporting over 8500 personnel successfully limited downtime to under eight (8) hours over 10 days.
  • Created a support matrix that optimized the personnel & physical resources of technical contact teams to support training organizations Reducing training costs by more than 20% saving over 9,600 hours which translated into annual savings in excess of $375K.
  • Directed $250K in system & software upgrades within two (2) weeks increased network operations & user productivity by 15%
  • Managed contracting resources to complete the installation of over $2.5M in fiber optic cable.
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Non-cloudteam Skill
Education
Management
American InterContinental University 2015
Project Management
American InterContinental University 2012
Network Administration
American InterContinental University 2010
Certifications
Professional Scrum Product Owner
PRINCE2 Practitioner
Certified Scrum Master
Six Sigma Black Belt
ITIL Foundations
Skills
Data Center
2019
5
Stakeholder Engagement
2021
4
Manufacturing
2019
3
PMO
2019
3
ServiceNow
2018
3
Change Management
2018
2
Infrastructure Design
2018
2
Network Security
2021
2
Project Management
2021
2
Scrum
2019
2
Scrum Master
2019
2
Account Management
2016
1
Agile Methodology
2015
1
Application Development
2016
1
Auditing
2015
1
Business Analysis
2016
1
Business Requirements
2018
1
Cisco
2015
1
Compliance
2015
1
Configuration Management
2018
1
Cost Analysis
2018
1
Database Upgrades
2015
1
Delivery Management
2016
1
Disaster Recovery
2014
1
ERP
2015
1
JIRA
2019
1
Life-cycle Management
2018
1
PCI
2015
1
Product Owner
2018
1
Software Asset Management
2014
1
System Architecture
2016
1
CRM
2014
1
Data Management
2014
1
IPAM
2021
1
MS Active Directory
2015
1
MS Visio
2021
1
Network Infrastructure
0
1
Office 365
2015
1
Program Management
2021
1
Provisioning
2021
1
Risk Management
2014
1
SDLC
2015
1
Systems Integration
2012
1
Waterfall
0
1