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Timothy
tim@dassow.us
715-966-0280
Brookfield, WI 53072
IT Platform Infrastructure Manager
30 years experience W2
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Summary

Experience
IT Platform Infrastructure Manager
Jul 2018 - Jun 2018
Milwaukee, WI
  • Managed team of 4 full-time resources with contract staff augmentation to scale out with business and project demand
  • Managed annual IT spending $7.5M
  • $5M for Standard Technology Lifecycle refresh cycles
    • Standard technology annual purchases included desktop & laptop purchase, including global IT stakeholders & high-end engineering workstation, and analytics clusters. Enterprise flash storage systems (IBM & Dell/EMC equipment), Enterprise computing systems (IBM Power & Dell/EMC VxRails) Cloud Platform Data Center Consolidation
    • Established Enterprise Landing Zone /
    • Consolidated 3 Data Center into 2 Minimum Viable Cloud for AWS, Azure & IBM
    • Resulted in $500k annual cost savings
    • Focus on leveraging "cloud" for most cost
    • Migrated system & eliminated legacy IBM effective solutions, while still leveraging "on
    • equipment prem" investment & support models
    • Resulted in $450k annual cost savings in hardware/software support contracts
AWS Data Center EMC MS Azure Stakeholder Engagement
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Service Design Program Manager, Infrastructure
Manufacturing
Oct 2015 - Jan 2017
Milwaukee, WI

• Managed Team of approximately 10-12 Solution Design Technical Resources o Resource Manager of both internal employees & external contractors • Ensured H-D projects followed strict ITIL Service Design Package (SDP) documentation standards, and design principles • Focused on team cohesiveness and collaboration

Program Management
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Solutions Delivery Project Manager - Cutover & Hypercare
Oct 2012 - Oct 2015
Milwaukee, WI
  • Delivered 4 major SAP ERP Implementations
    • Global Manufacturing ERP (GME), HR Foundations / Human Capital Management (HRF), International Dealer Sales Portal (Flash/G), Global SAP Template (GT), SAP systems and landscape Refresh (ER), Product Lifecycle Management (PLM)
    • Developed a dedicated Cutover & Hypercare competency within the organization
    • Formalized Cutover (2014) & Hypercare (2015) for H-D Project Methodology, by providing Process Flows & Standard Work Templates, in collaboration with Continuous Improvement (CI) Team
    • Delivered H-D's first customer-facing eCommerce Website
    • Managed Critical Milestones and Tasks related to System Implementation through Agile Framework Project Management
    • Managed indirect reporting structure resources and held them accountable to specific deliverables, by leveraging Daily Scrum meetings
    • Established Timelines and Sprints for Technical Team to Align with Project Schedule
    • Assisted as key member of the Project Recovery Team
    • Directly Reported to Solution Delivery Director
    • Coordinated Internal & External (Contract) Resources across Geographically Diverse Regions
    • Worked closing with eCommerce, Sales, Marketing, Dealer Services and Operations Teams
    • Leveraged IBM WebSphere Commerce Technology, DB2 & MSSQL DB's, as well as integrating with Legacy AS400 Systems
ERP Project Management SAP
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o Resource Manager of both internal employees & external contractors
Jan 2010 - Jan 2012
  • Ensured H-D projects followed strict ITIL Service Design Package (SDP) documentation standards, and design principles
  • Focused on team cohesiveness and collaboration
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Aug 2011 - Aug 2011
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Aug 2011 - Aug 2011
as well as SCM practices
  • Conducted H-D's first Regression Testing processes with geographically dispersed Functional Teams ? tim@dassowplanet.com
  • 715.966.0280
  • http://www.linkedin.com/in/timdassow Timothy G. Dassow, PMP
  • Retained by local manufacturing facility post-Project to oversee Release Management process
    • Involved coordinating technical and business resources
    • Ensure SAP Transports were successfully deployed
No skills were added
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Network Support Specialist, Sr
Nov 2006 - Aug 2011
Milwaukee, WI
Technical Services Lead
  • Enterprise Service Management
  • Led IBM-centric tools Project Implementations, over 5 Years, as part of an over IBM Tools Program
    • IBM Tivoli Service Request Manager (TSRM / Maximo)
    • Consolidated 5-7 Site-centric Help Desk Solutions into one Global Help Desk IT Service Management Tool
    • BIRT (Actuate) Report Developer: Business Intelligence Reporting Tool
    • 100+ custom reports for Global Service Desk & International ERP Implementation.
    • Established a competency from scratch within the organization that never existed
    • Became a critical element of managing IS resources and services through metrics
    • IBM Tivoli Asset Management for IT (TAMIT / TAM4IT):
    • Led Project Team in Requirements Gathering and System Requirements
    • Established multiple custom BIRT reports to convey progress of sites' progress moving to this toolset
    • IBM Tivoli Provisioning Manager 5.1 / TPM for OSD:
    • Designed, Developed, and Implemented core infrastructure, including TPM Depot servers and TPM Agents (end-points)
    • Supervised the administration and day-to-day operations:
    • Enterprise Corporate Windows OS Patching using PatchLink (Windows OS Patching)
    • Enterprise Corporate Anti-Virus using McAfee ePolicy Orchestrator (anti-virus & personal firewall)
Firewall Network Support Requirements Gathering Windows
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ResNet Coordinator
Mar 1991 - May 1997
Whitewater, WI
  • Recommended and Developed policies / procedures around Acceptable Usage
  • Hired, managed, and developed student technical staff
  • Set up student resident's computer to access Internet and file server (install network client software)
  • Work with students on improving ResNet network environment
  • Attended four-day ResNet '95 Conference in Palo Alto, CA (Stanford University), as sole UW Whitewater Representative
  • Began as a Lab Assistant Sather / Better Homes & Gardens Janesville, WI
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Edit Skills
Non-cloudteam Skill
Education
Letters and Sciences
Project Management Institute PMI 1997
Management Computer Systems
University of Wisconsin
Certifications
PMP
Whitewater Amazon Web Services Certified Cloud Practitioner
ACP - PMI Agile Certified Practitioner, #1765561
PMP - Project Management Professional, #1503271
Cloud Platform and Infrastructure
Microsoft Certified Solutions Expert (MCSE) IT Service Management
Microsoft Certified Solution Associate (MCSA) ITIL Intermediate Certificate IT Service Design
ITIL Intermediate Certificate IT Service Operation
Skills
Firewall
2011
5
Network Support
2011
5
Requirements Gathering
2011
5
Windows
2011
5
ERP
2015
3
Project Management
2015
3
SAP
2015
3
Program Management
2017
2
AWS
2018
1
Data Center
2018
1
EMC
2018
1
MS Azure
2018
1
Stakeholder Engagement
2018
1