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Venita
vncrosby@gmail.com
757-329-2334
Norfolk, VA 23551
Cloud Project Manager
11 years experience W2
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Summary

Skilled Project Management, Communications and Operations Professional with over 12 years of experience focusing on creating, documenting and implementing streamlined infrastructures, information technology strategies, people management processes, talent development programming, communications design, business development collateral and other initiatives, in support of achieving and surpassing the organization's goals. Key attributes include:

  • Recognition as a subject matter expert in matters of operations, administration, change management, learning and development/training, customer/client service, call center management, programming, policy, compliance and communications, often serving as a trusted advisor and consultant.
  • A reputation for successfully driving organizational change, using both methodical and agile approaches (as appropriate) to manage multiple projects, simultaneously.
  • Information technology exposure resulting in varying levels of proficiency in network technologies, Microsoft Office (Word, Excel, Outlook, PowerPoint), human resources management systems (HRMS), web conferencing tools (Webex, GoToMeeting, join.me, Adobe Connect, etc.), WBT/CBT learning development tools (Articulate, etc.), learning management and content management systems (Blackboard, Moodle, MadCap Flare, etc.), data visualization/ diagramming software (i.e., Visio, Lucidchart, SmartDraw, etc.), data/database management systems (Access, oaSES, SQL), ERP and CRM software (Colleague, Salesforce, Zoho, etc.), image and graphics creation/editing software, collaborative technologies (including intranet, content management and document management components, (e.g., Sharepoint, Bitrix24, etc.) and web-based applications.

Experience
Business Analyst Consultant
Education
Jul 2013 - Jul 2020
Richmond, VA
Primary Skills Used: Administrative/Operations Management, Systems Analysis, IT/Technology Integration and Testing, Technical Writing/Editing, Research, Human Resources, Performance, Management, Training, Curriculum Development, Talent Development, Program Management, Communications, Proposal Management, Business Development, Vendor Management • Lead internal projects to achieve project defined milestones and deliverables. • Source, configure and maintain business software based on business needs. • Research and write responses to RFPs for contracted services.
Business Analysis System Analysis Microsoft Excel Human Resource Change Management Technical Writing Requirements Gathering Stakeholder Engagement Project Planning Agile Methodology Quality Assurance Program Management Process Improvement Business Requirements Compliance Documentation Operations Management Business Process Mapping
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Cloud Project Manager
Healthcare
Sep 2019 - Jul 2020
Virginia Beach, VA
• Manage the end to end migration of applications from on-premise data centers to a cloud environment. • Assist the Cloud Program Manager in managing the overall logistics and direction of the program. • Serve as the lead for the Cloud PM Team members, while also providing guidance and supervision to the project coordination and administration team members. • Communicate and collaborate with external and internal stakeholders and users to ensure that projects progress efficiently and application teams are fully supported. • Produce project plans, schedules, analyses, forecasting and other artifacts, in addition to facilitating the process of SOWs, invoices and associated vendor documentation.
Data Center MS Visio Project Management Project Planning Stakeholder Engagement Analysis Microsoft Excel Requirements Gathering MS SharePoint Agile Methodology Quality Assurance Documentation
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Cloud Project Manager
Healthcare
Jan 2019 - Aug 2019
Virginia Beach, VA
• Manage the end to end migration of applications from on-premise data centers to a cloud environment. • Assist the Cloud Program Manager in managing the overall logistics and direction of the program. • Serve as the lead for the Cloud PM Team members, while also providing guidance and supervision to the project coordination and administration team members. • Communicate and collaborate with external and internal stakeholders and users to ensure that projects progress efficiently and application teams are fully supported. • Produce project plans, schedules, analyses, forecasting and other artifacts, in addition to facilitating the process of SOWs, invoices and associated vendor documentation.
Project Management Data Center MS Visio Project Planning Stakeholder Engagement Analysis Microsoft Excel Technical Writing Requirements Gathering MS SharePoint Agile Methodology Quality Assurance Documentation
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Technical Writer
Information Technology
Apr 2017 - Dec 2018
Virginia Beach, VA
(Contract Position: Smithfield Foods) Primary Skills Used: Requirements Gathering, Process Mapping, Systems Analysis, Technical Writing/Editing, Research, UX Design, Knowledge Management, Software/UAT Testing • Gathered and updated (as necessary) requirements from the business to write help aids and supporting documentation (technical specification manuals, runbooks, network diagrams, etc.), based on limited information, using both systematic and agile design methods in collaboration with the organization’s leadership, and under tight deadlines. • Communicated and collaborated with external and internal stakeholders and users to analyze information needs and functional requirements. • Produced artifacts as needed, including use cases, user stories, wireframes, test scenarios, etc.
Documentation Requirements Gathering Analysis Stakeholder Engagement Technical Writing UAT UX Business Analysis Project Management Microsoft Excel Agile Methodology Quality Assurance Process Improvement Business Requirements
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Business Analyst IV
Information Technology
Oct 2016 - Dec 2016
Piscataway, NJ
(Contract Position: Commonwealth of Virginia) Primary Skills Used: Requirements Gathering, Technical Writing, Creative Writing, Editing, Research, UX Design • Gathered requirements from the business and wrote content for the Cybersecurity website within the Office of the Governor.
Business Analysis Requirements Gathering Cyber Security Technical Writing
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Learning and Development Manager
Banking/Financial
Jan 2016 - Oct 2016
Hampton, VA
Primary Skills Used: Process Mapping, Technical Writing/Editing, Research, Human Resources Management, Talent Development, Training/Organizational Development, Communications (Digital and Print), Program Management • Worked in conjunction with both internal and external stakeholders to develop a business model, communications strategy and long term business plans for the organization’s learning and development structure, within a BPO environment, supporting the financial services industry. • Developed and delivered F2F, blended and/or virtual training programs; prepared training materials; developed course content; determined methodology; and coordinated the development of training aids as well as identified and utilized third party alliances in delivering coursework and/or curriculum development. • Continuously evaluated and revised program offerings, curriculum and lesson plans to meet new training requirements, improve performance metrics and keep technical information up to date.
Program Management Stakeholder Engagement Human Resource Training Technical Writing Analysis Microsoft Excel
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National Director of Operations
Education
Jan 2010 - Jun 2013
Richmond, VA
• Created the operational infrastructure for systems, processes, procedures and personnel, focusing on scalability and utilizing lean startup principles, based on current and future business requirements. • Led projects to strategically and aggressively expand the organization’s operating territory from 1 to 6 states in an 18-month time period. • Re-engineered business operations/quality improvement procedures and increased revenue by 118% in a 12-month time period. • Designed and implemented internal communication plans to positively impact workforce knowledge and efficiency. • Compiled, analyzed, validated and presented processes and data, ensured compliance with all government (federal, state and local) contract requirements and produced timely, accurate and comprehensive reporting for all stakeholders. • Sourced and tested technological solutions, wrote documentation and training for end-user consumption and provided quality assurance analyses for the organization.
Project Management Quality Assurance Stakeholder Engagement Business Requirements Business Process Mapping Process Improvement Training Operations Management Documentation Compliance Business Analysis Analysis Microsoft Excel Human Resource Change Management Technical Writing Requirements Gathering Project Planning Program Management
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Edit Skills
Non-cloudteam Skill
Education
Adult Continuing Education
University of West Alabama
Counseling and Psychology
Old Dominion University
Skills
Microsoft Excel
2020
13
Requirements Gathering
2020
13
Stakeholder Engagement
2020
13
Business Analysis
2020
12
Technical Writing
2020
12
Documentation
2020
11
Project Planning
2020
11
Quality Assurance
2020
11
Business Process Mapping
2020
10
Business Requirements
2020
10
Change Management
2020
10
Compliance
2020
10
Human Resource
2020
10
Operations Management
2020
10
Process Improvement
2020
10
Program Management
2020
10
Agile Methodology
2020
8
Analysis
2020
7
System Analysis
2020
7
Project Management
2020
6
Training
2016
4
Data Center
2020
1
MS SharePoint
2020
1
MS Visio
2020
1
UAT
2018
1
UX
2018
1
CRM
2014
1
Performance Management
2014
1
Content Management
0
1
Cyber Security
2016
1
ERP
0
1